Podcast
Questions and Answers
What is a factor that can interfere with communication by affecting the clarity of the message?
What is a factor that can interfere with communication by affecting the clarity of the message?
- Emotional state of the sender
- Timing of communication
- Noise levels (correct)
- Trust issues
How can emotional factors hinder effective communication?
How can emotional factors hinder effective communication?
- They enhance trust and credibility.
- They create barriers to interpretation. (correct)
- They simplify the decoding process.
- They increase message clarity.
Which approach should be taken to enhance trust and credibility in communication?
Which approach should be taken to enhance trust and credibility in communication?
- Be vague and noncommittal.
- Avoid interacting with the receiver.
- Offer and earn affection and respect. (correct)
- Demand respect from the audience.
Why is it essential to follow up on communication?
Why is it essential to follow up on communication?
What should be avoided when sending messages to ensure clarity?
What should be avoided when sending messages to ensure clarity?
What role does timing play in communication?
What role does timing play in communication?
What is a crucial aspect to consider in message encoding?
What is a crucial aspect to consider in message encoding?
What does effective feedback in communication achieve?
What does effective feedback in communication achieve?
What is one common issue that can occur during the encoding stage of communication?
What is one common issue that can occur during the encoding stage of communication?
Which barrier to communication occurs when a listener does not pay attention to important details?
Which barrier to communication occurs when a listener does not pay attention to important details?
What effect can subjective perception have on communication?
What effect can subjective perception have on communication?
What can help overcome misunderstandings stemming from perceptual differences?
What can help overcome misunderstandings stemming from perceptual differences?
Which of the following best describes the filtering process in communication?
Which of the following best describes the filtering process in communication?
Why might a listener misinterpret a message from a speaker?
Why might a listener misinterpret a message from a speaker?
What is a potential consequence of sending mixed signals in communication?
What is a potential consequence of sending mixed signals in communication?
How can tone influence the effectiveness of communication?
How can tone influence the effectiveness of communication?
What must the sender consider when formulating the tone of a message?
What must the sender consider when formulating the tone of a message?
Which of the following is NOT a recommended strategy for message encoding?
Which of the following is NOT a recommended strategy for message encoding?
What is a significant barrier that may occur when transmitting a message?
What is a significant barrier that may occur when transmitting a message?
Why is the selection of the communication channel important?
Why is the selection of the communication channel important?
Which statement reflects a strategy to overcome perception barriers in communication?
Which statement reflects a strategy to overcome perception barriers in communication?
To avoid information overload in a communicated message, what should the sender do?
To avoid information overload in a communicated message, what should the sender do?
What role does curiosity play in message formulation?
What role does curiosity play in message formulation?
What is a recommended way to handle a message about a sensitive topic?
What is a recommended way to handle a message about a sensitive topic?
Flashcards
Noise in communication
Noise in communication
Anything that interferes with message transmission, like background noise or distractions.
Timing in communication
Timing in communication
The time when communication happens affects the communication approach.
Receiver's decoding
Receiver's decoding
The receiver interprets the message.
Feedback in communication
Feedback in communication
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Trust and credibility in communication
Trust and credibility in communication
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Differences in communication skills
Differences in communication skills
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Emotional factors in communication
Emotional factors in communication
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Clear and correct messages
Clear and correct messages
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Encoding a Message
Encoding a Message
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Perception Barriers
Perception Barriers
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Message Analysis
Message Analysis
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Message Content
Message Content
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Choosing Communication Channels
Choosing Communication Channels
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Information Overload
Information Overload
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Noise in Communication
Noise in Communication
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Effective Communication
Effective Communication
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Encoding Stage Errors
Encoding Stage Errors
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Transmission Stage Issues
Transmission Stage Issues
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Decoding Problems
Decoding Problems
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Perceptual Misinterpretations
Perceptual Misinterpretations
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Filtering
Filtering
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Mixed Signals
Mixed Signals
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Subjective Perception
Subjective Perception
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Shared Consensus
Shared Consensus
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Study Notes
Copyright and Ownership
- This material is copyrighted under the Berne Convention.
- It cannot be reproduced without written permission from the copyright holder.
Business Management 2B Material
- BMNG6222 is the course code;
- This document is material for learning Unit 8 (2024).
- The document is registered with the Department of Higher Education and Training.
Learning Unit 8: Communication and Interpersonal Relations
- This learning unit focuses on communication and interpersonal relations.
- The learning objectives include: discussing and analysing the communication process, identifying problems in communication, discussing aspects of organisational communication, differentiating between formal and informal communication, discussing communication barriers.
- It also includes recommending ways managers can improve their communication skills, discussing the impact of information technology on communication, and discussing interpersonal relationships in terms of conflict and negotiation.
Preparation for the Learning Unit
- Before the first class: read the entire chapter.
- While reading, try to find the answers to the review questions.
Additional Materials
- The following material will be relevant to your learning:
- Smit, PJ, Cronje GJ & Brevis T (2012) Management Principles - a Contemporary Edition for Africa (5th Ed). Cape Town: Juta
- Erasmus, BJ, Strydom JW, & Rudansky-Kloppers S (2014) Introduction to Business Management, (9th Ed). South Africa: Oxford University Press
- Bateman TS, & Snell SA (2015) Management. Leading & Collaborating in a Competitive World (11th Ed). New York: McGraw-Hill.
- Be sure to use prescribed textbook and other resources for further understanding.
Important Points
- Managers constantly communicate.
- Effective communication is essential for managing.
- Ineffective communication leads to constant management problems.
- Communication problems can cause serious, and sometimes fatal, accidents.
- Noise (interference) can hamper accurate communication.
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