Podcast
Questions and Answers
What was one of the primary objectives of the Hawthorne studies?
What was one of the primary objectives of the Hawthorne studies?
What concept emerged as a result of the Hawthorne studies?
What concept emerged as a result of the Hawthorne studies?
Which of the following is NOT a consideration under Taylorist assumptions?
Which of the following is NOT a consideration under Taylorist assumptions?
What is the Hawthorne effect?
What is the Hawthorne effect?
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Which of the following statements best reflects the new approach to management advocated by the findings of the Hawthorne studies?
Which of the following statements best reflects the new approach to management advocated by the findings of the Hawthorne studies?
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Study Notes
Rational Design Conundrum
- Efficiency and productivity are key goals of management.
- Management control, cost of employee satisfaction, and dehumanizing jobs are common issues.
- Hawthorne studies aimed to resolve this conflict.
Hawthorne Studies Objectives
- Increase efficiency and discover optimal worker conditions.
- Improve employee satisfaction to increase productivity.
Hawthorne Studies Outcomes
- Discovered human relations theory.
- Emphasized the worker's social nature.
- Showed importance of human cooperative systems and informal organizations.
Taylorist Assumptions
- Physical environment (like lighting) and worker conditions (like fatigue) impact productivity.
- The Hawthorne effect: Observed changes in behavior or recovery, simply because of observation.
- Self interest (like pay) is important.
Human Relations
- Social aspects of the organization are important.
- Interest in leadership, motivation, change, and culture grew.
- Laid groundwork for human relations, emphasizing groups and informal organizations.
Summary
- Hawthorne studies highlighted the importance of the informal organization in management.
- Managers shifted from focusing solely on tasks to understanding employee interactions.
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