Management Test Questions Flashcards
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Questions and Answers

Which 'poor management' scenario is most commonly seen?

Ineffective but efficient

Which one of the following didn't happen as a result of the industrial revolution?

  • Labor unions were formed
  • Prices for goods increased (correct)
  • Working conditions improved
  • Factory system was established

    • What's true concerning effectiveness and efficiency?

    Efficient organizations tend to be effective as well

    What outcome did Ford Motor Corporation achieve due to aggressive restructuring?

    <p>They are both effective and efficient</p> Signup and view all the answers

    Which level of management has the primary functions of interpreting and integrating?

    <p>Middle</p> Signup and view all the answers

    It is primarily effectiveness oriented concerning corporate downsizing.

    <p>False</p> Signup and view all the answers

    Which managers are more expendable in corporate downsizing?

    <p>Staff managers (as opposed to line managers)</p> Signup and view all the answers

    What type of manager is Karen, who provides advice to managers dealing with discipline?

    <p>She is a functional and staff manager</p> Signup and view all the answers

    Injellitance most adversely affects which management function?

    <p>Staffing</p> Signup and view all the answers

    What is an example of a performance appraisal?

    <p>Controlling</p> Signup and view all the answers

    What functions does a top manager perform?

    <p>All managers perform all five functions. The time spent on each is what varies.</p> Signup and view all the answers

    Which management function deals with employee termination?

    <p>Staffing</p> Signup and view all the answers

    Where are line managers located?

    <p>On all levels</p> Signup and view all the answers

    Functional managers increase in prevalence as you go up the management pyramid.

    <p>False</p> Signup and view all the answers

    Which concept is concerned with division of labor and coordination?

    <p>Organization</p> Signup and view all the answers

    What is performed by all top managers?

    <p>All functions</p> Signup and view all the answers

    Which is most important to middle management?

    <p>Organizing</p> Signup and view all the answers

    Who are the decision makers in an organization?

    <p>Top and middle</p> Signup and view all the answers

    Synergy is synonymous with?

    <p>Teamwork</p> Signup and view all the answers

    Technical skills are more important to general than functional managers.

    <p>False</p> Signup and view all the answers

    According to Luthans' real manager study, what was notable about promotions?

    <p>Promotions weren't based on performance</p> Signup and view all the answers

    Which pair of environmental components are two major dependencies?

    <p>Customers and suppliers</p> Signup and view all the answers

    Feedback loop associates with which function?

    <p>Controlling</p> Signup and view all the answers

    Role differentiation and specialization helps an organization deal with?

    <p>Troublesome aspects of the environment</p> Signup and view all the answers

    What does an organization engage in when combating declining performance?

    <p>Buffering the technical core</p> Signup and view all the answers

    Which organizational subsystem deals with technological innovation and competitive advantage?

    <p>Adaptive</p> Signup and view all the answers

    Which of the following organizational subsystems are primarily efficiency-oriented?

    <p>Maintenance and production (mostly internally oriented)</p> Signup and view all the answers

    Which organizational subsystem deals with the two major environmental dependencies?

    <p>Boundary spanning</p> Signup and view all the answers

    What's true concerning environmental scanning?

    <p>It requires conceptual skills; it's primarily the job of top management; it provides the foundation for strategic planning; its outcome is the clear identification of threats and opportunities.</p> Signup and view all the answers

    What's not a way to provide superior customer service?

    <p>Make it hard to complain</p> Signup and view all the answers

    According to Buckingham and Coffman, the lowest level of customer service is ____ and the highest is _____

    <p>Accuracy, Advice</p> Signup and view all the answers

    Which is not a way of establishing a mutually beneficial relationship between an organization and its suppliers?

    <p>Incorporating the number of suppliers for a specific resource or supply (one way beneficial)</p> Signup and view all the answers

    Acquiring or buying up your supplier is known as?

    <p>Vertical integration</p> Signup and view all the answers

    According to the 2009 Annual Report of Southwest Airlines, what strategy is most closely associated with locking in long-term contracts?

    <p>Locking in long term contracts</p> Signup and view all the answers

    Rivalry is greatest when?

    <p>There are many organizations in the market industry and there is a mature, low growth market</p> Signup and view all the answers

    New entrants decrease the power of the customer.

    <p>False</p> Signup and view all the answers

    What are five barriers to entry?

    <p>Government patents, large capital requirements, brand loyalty, cost advantages of existing companies, distribution channels</p> Signup and view all the answers

    What is a threat of substitutes?

    <p>They're usually the result of technological innovation, they can reduce other organizations' growth potential, they're typically introduced at a higher price than other products/services, they promote product obsolescence</p> Signup and view all the answers

    When companies in a market have well-established supplier relationships leading to better contract terms, what barrier to entry does this exemplify?

    <p>Cost advantages</p> Signup and view all the answers

    Companies that offer the best prices, service, and quality are the ones who will dominate the market.

    <p>False</p> Signup and view all the answers

    According to 'when competitive advantage is neither', what is competitive benchmarking?

    <p>A strategy where you try to improve upon what your competitors are doing</p> Signup and view all the answers

    What kind of innovations do ATMs, virtual tellers, and online banking represent?

    <p>Process and product innovations</p> Signup and view all the answers

    Which is true concerning the economy?

    <p>It indirectly influences businesses by affecting demand for products/services, managers generally like moderate steady growth in the economy, economic conditions can affect the degree of competition within a marketplace.</p> Signup and view all the answers

    What is the tax-incremental financing method associated with?

    <p>Subsidies</p> Signup and view all the answers

    Little Edna's house of love in Bunkie finds its existence threatened by environmental forces. This is an example of?

    <p>The lack of legitimacy of this type of enterprise in this community and the impact of the governmental component of the environment</p> Signup and view all the answers

    PACs are allowed only $10,000 in indirect contributions.

    <p>False</p> Signup and view all the answers

    The term 'shadow bureaucracy' is associated with which governmental influence on business?

    <p>Government regulation</p> Signup and view all the answers

    What is a reason a manager may resist planning?

    <p>Any answer can work</p> Signup and view all the answers

    In developing a plan, a manager relies primarily on _____ skills whereas with implementing the plan a manager primarily relies on _____ skills.

    <p>conceptual and human</p> Signup and view all the answers

    Planning is said to have primacy because _____

    <p>It's logically the first of the management functions</p> Signup and view all the answers

    Non-planners blame their poor performance on?

    <p>Bad luck</p> Signup and view all the answers

    Phase 5: Evaluating results is most similar to which function of planning?

    <p>Controlling</p> Signup and view all the answers

    What is Gresham's Law of Planning?

    <p>It's a problem of misplaced priorities</p> Signup and view all the answers

    Goals that are easily achieved are consistent with the SMART model of goal setting.

    <p>False</p> Signup and view all the answers

    Which two letters in the SMART model of goal setting are most directly connected?

    <p>M and T</p> Signup and view all the answers

    Which management function is most important to effective implementation of a plan?

    <p>Leading</p> Signup and view all the answers

    What is the basic dilemma in planning?

    <p>Commitment and flexibility</p> Signup and view all the answers

    When a manager engages in the Persian messenger syndrome, he is most directly affecting which planning aspect?

    <p>Evaluating results</p> Signup and view all the answers

    Which component of strategy is most like the concept of corporate strategy?

    <p>Scope</p> Signup and view all the answers

    According to the BCG matrix, when a business unit has a low share of a high growth market, it is classified as a?

    <p>New Venture</p> Signup and view all the answers

    What business level strategy should one select for a dog?

    <p>Depending on profitability, either divest if it's losing profitability or retrenchment if it's gaining it</p> Signup and view all the answers

    The upper two quadrants in the BCG matrix (new venture and star) deal with?

    <p>Market Share</p> Signup and view all the answers

    The bottom two quadrants of the BCG matrix (dog and cash cow) deal with?

    <p>Market growth</p> Signup and view all the answers

    Which parts of the BCG matrix should be part of your business portfolio?

    <p>New Venture, Star, Cash Cow, and Dog</p> Signup and view all the answers

    A prospector strategy is like which strategy in the BCG matrix?

    <p>Star and New Venture</p> Signup and view all the answers

    What's true concerning a defender strategy?

    <p>It works best in a stable environment, it uses a stable growth strategy, it operates using efficient production, it has lots of rules and regulations.</p> Signup and view all the answers

    Study Notes

    Poor Management Scenarios

    • Common poor management scenario: Ineffective but efficient management practices.

    Industrial Revolution Outcomes

    • The industrial revolution did not lead to increased prices for goods.

    Effectiveness vs. Efficiency

    • Efficient organizations are typically effective as well.

    Ford Motor Corporation

    • Achieved a 15% market share increase through aggressive restructuring, demonstrating both effectiveness and efficiency.

    Levels of Management

    • Primary functions of interpreting and integrating are characteristic of middle management.

    Corporate Downsizing

    • Downsizing is not primarily effectiveness-oriented; it focuses on efficiency.

    Expendable Managers

    • Staff managers are considered more expendable during corporate downsizing compared to line managers.

    Human Resources Management

    • HR managers like Karen at Blue Cross/Blue Shield act as functional and staff managers.

    Injellitance Impact

    • Injellitance negatively affects the staffing function, causing managers to hire less qualified individuals.

    Performance Appraisals

    • Conducting a performance appraisal exemplifies the controlling function of management.

    Management Functions

    • All managers perform five management functions; their time allocation varies by level.

    Employee Termination Function

    • Staffing function includes the process of employee termination.

    Line Managers

    • Line managers operate at all levels within an organization.

    Functional vs. General Managers

    • Functional managers do not necessarily increase in prevalence as one moves up the management pyramid.

    Organizational Focus

    • Organization involves concepts such as division of labor and labor coordination.

    Top Manager Functions

    • Top managers perform all five functions of management.

    Middle Management Importance

    • Organizing is the most crucial function for middle management.

    Decision Makers

    • Top and middle managers are primarily responsible for decision-making.

    Synergy Concept

    • Synonymous with teamwork and collaborative efforts.

    Management Skills Misconception

    • Technical skills are not more crucial for general managers compared to functional managers.

    Real Manager Study

    • In Luthans' study, promotions did not correlate with performance.

    Environmental Components

    • Major dependencies in business include customers and suppliers.

    Controlling Function

    • The feedback loop is associated with the controlling function of management.

    Role Differentiation

    • Helps organizations navigate challenging environmental aspects.

    Turnaround Strategy

    • Organizations may engage in a turnaround strategy to buffer technical core performance decline.

    Adaptive Subsystem

    • Deals with technological innovations and competitive advantages within an organization.

    Efficiency-Oriented Subsystems

    • Maintenance and production subsystems focus on internal efficiency.

    Boundary Spanning Subsystem

    • Handles major environmental dependencies, including customers and suppliers.

    Environmental Scanning

    • Essential for strategic planning and involves identifying threats and opportunities.

    Customer Service Practices

    • Not a way to enhance customer service: complicating complaint processes.

    Customer Service Levels

    • Lowest level of customer service: accuracy; highest level: advice.

    Supplier Relationships

    • A mutually beneficial relationship is hindered by the number of suppliers.

    Vertical Integration

    • Backward vertical integration refers to acquiring suppliers.

    Fuel Purchasing Strategy

    • Locking in long-term contracts allows organizations to stabilize fuel costs despite market fluctuations.

    Market Rivalry

    • Intensifies with the presence of numerous organizations in a mature, low-growth market.

    New Entrants Impact

    • New entrants increase customer power rather than decrease it.

    Barriers to Entry

    • Includes government patents, capital requirements, brand loyalty, existing company cost advantages, and distribution channels.

    Threat of Substitutes

    • Result from technological innovation and may promote product obsolescence.

    Cost Advantages Barrier

    • Established supplier relationships lead to better contract terms and operational efficiency.

    Pricing Strategies

    • Not applicable: companies offering the best prices, service, and quality necessarily dominate markets.

    Competitive Benchmarking

    • A strategy focused on improving upon competitors' practices.

    Banking Technological Innovations

    • ATM's, virtual tellers, and online banking represent process and product innovations.

    Economic Influence

    • Economic conditions indirectly influence business demand and competition levels.

    Government Financing Method

    • Tax-incremental financing method is linked to government subsidies.

    Environmental Forces

    • Legal challenges faced by businesses reflect the legitimacy issues related to community acceptance.

    Political Action Committees (PACs)

    • Misconception: they are not limited to $10,000 in indirect contributions.

    Shadow Bureaucracy

    • Refers to business impacts due to government regulation.

    Managerial Planning Restarts

    • Any response could justify reasons for a manager to restart planning.

    Planning Skills

    • Conceptual skills are key in planning; human skills are pivotal in implementation.

    Planning's Primacy

    • Considered first in the logical sequence of management functions.

    Non-Planners' Blame

    • Non-planners typically attribute poor performance to bad luck.

    Evaluating Results Phase

    • Comparable to the controlling function within the planning process.

    Gresham's Law of Planning

    • Highlights issues stemming from misplaced priorities in planning efforts.

    SMART Goal Setting Model

    • Goals should not be easily achievable to ensure persistence among individuals.

    Goal Setting Interconnection

    • The letters M (measurable) and T (time-bound) in the SMART model are closely connected.

    Important Management Function for Plan Implementation

    • Leading is most crucial for the effective implementation of plans.

    Dilemma in Planning

    • Balancing commitment with the need for flexibility is a key challenge.

    Persian Messenger Syndrome

    • This behavior directly affects the evaluation results aspect of planning.

    Corporate Strategy Component

    • The concept of "scope" resembles corporate strategy.

    BCG Matrix Classification

    • A low share of a high-growth market is categorized as a "New Venture."

    Strategy for Business Units

    • Dogs can either be divested or retrenched based on profitability.

    BCG Matrix Quadrants

    • Upper quadrants (New Venture and Star) are associated with market share.

    Lower Quadrants of BCG Matrix

    • Deal with market growth, classified as Dog and Cash Cow.

    Business Portfolio Inclusion

    • Should consist of New Venture, Star, Cash Cow, and Dog units.

    Prospector Strategy

    • Aligned with Star and New Venture strategies in the BCG Matrix.

    Defender Strategy Characteristics

    • Best in stable environments, relies on efficient production with numerous regulations.

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    Description

    This quiz consists of flashcards focused on key management concepts and scenarios. Test your knowledge on effective and efficient management practices, the impacts of the industrial revolution, and the relationship between effectiveness and efficiency. Ideal for students and professionals looking to enhance their understanding of management principles.

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