Podcast
Questions and Answers
Name 4 steps the manager should take to prevent robberies.
Name 4 steps the manager should take to prevent robberies.
- Lot lights always working and on at night. 2. Keep landscaping trimmed. 3. Safe locked at all times. 4. Never count money on front counter.
What is the name of the system we use to ensure our products are within safe hold times?
What is the name of the system we use to ensure our products are within safe hold times?
Fresh and Ready product holding system
Where do you access the online Operating Standards Manual (OSM)?
Where do you access the online Operating Standards Manual (OSM)?
BK Gateway or GURU computer
What is the name of the GPS system that measures financial results?
What is the name of the GPS system that measures financial results?
Where do you access Speed of Service reports?
Where do you access Speed of Service reports?
Why do we use the Labor Tracking report in RTI?
Why do we use the Labor Tracking report in RTI?
Name 3 things you can do to troubleshoot food issues.
Name 3 things you can do to troubleshoot food issues.
When is it okay for a guest to bring an animal into the restaurant?
When is it okay for a guest to bring an animal into the restaurant?
When loading the broiler, how many Whopper patties per load?
When loading the broiler, how many Whopper patties per load?
True or False: When performing a broiler checkup, verify the Flame Arrester has no holes or buildup.
True or False: When performing a broiler checkup, verify the Flame Arrester has no holes or buildup.
What do you use to clean the Shale Machine Hopper?
What do you use to clean the Shale Machine Hopper?
What two items of the toaster should be cleaned every night at closing?
What two items of the toaster should be cleaned every night at closing?
What grade must you achieve on the final Shift Evaluation to pass training?
What grade must you achieve on the final Shift Evaluation to pass training?
What is the name of the tool we use when interviewing for a new team member?
What is the name of the tool we use when interviewing for a new team member?
What is the name of our company Intranet?
What is the name of our company Intranet?
Name 5 items needed in the restroom caddy.
Name 5 items needed in the restroom caddy.
What color cleaning tools are used for the bathroom?
What color cleaning tools are used for the bathroom?
How often do we sanitize food contact surfaces?
How often do we sanitize food contact surfaces?
If a customer asks for a Whopper with heavy pickles, how many does it come with?
If a customer asks for a Whopper with heavy pickles, how many does it come with?
What is the hold time for fresh brewed coffee?
What is the hold time for fresh brewed coffee?
What is the hold time for liquid egg?
What is the hold time for liquid egg?
After bacon has come out of the oven, how long do we allow it to cool before prepping?
After bacon has come out of the oven, how long do we allow it to cool before prepping?
What is the hold time for croissants?
What is the hold time for croissants?
What does the acronym TRL stand for?
What does the acronym TRL stand for?
What is the name of our IT support company?
What is the name of our IT support company?
What does the acronym LTO stand for?
What does the acronym LTO stand for?
What are the 3 steps that the manager should always take when approaching the unit/restaurant?
What are the 3 steps that the manager should always take when approaching the unit/restaurant?
What is the amount of money in an opening till?
What is the amount of money in an opening till?
What does a flashing green light on a PHU pan indicate?
What does a flashing green light on a PHU pan indicate?
What does a flashing red light on a PHU pan indicate?
What does a flashing red light on a PHU pan indicate?
Study Notes
Robbery Prevention Measures
- Ensure lot lights are functioning and illuminated at night.
- Maintain trimmed landscaping to avoid hiding spots.
- Keep the safe locked at all times.
- Avoid counting money in public view at the front counter.
- Skim drawers every hour to monitor cash levels.
- Lock back door to restrict unauthorized access.
- Practice safe entering and exiting protocols.
- Always have a partner when opening or closing.
Product Holding System
- Utilize the Fresh and Ready product holding system for safe product management.
Access to Online Manuals
- Access the Online Operating Standards Manual via BK Gateway or GURU computer.
Financial Measurement System
- The Scorecard serves as the GPS system for evaluating financial results.
Speed of Service Reports
- Retrieve Speed of Service reports from the Hospitality Dashboard.
Labor Tracking Report
- Use the Labor Tracking report in RTI to ensure accuracy in Hourly Sales, Labor, and Travel path reports.
Troubleshooting Food Issues
- Conduct twice-daily inventory counts for accuracy.
- Validate inventory counts to ensure correct stock levels.
- Verify proper entry of product transfers and purchases.
- Adhere to register procedures for consistent operations.
- Account for all team meals accurately.
- Complete voids and over-rings as needed.
- Monitor and track waste effectively.
- Be aware of free foods and voids.
- Address any theft issues promptly.
Service Animals Policy
- Guests may bring assistance/service animals into the restaurant.
Broiler Loading Capacity
- Load specifications: 8 Whopper patties, 12 junior patties, and 12 burger patties per load.
Broiler Checkup Verification
- Confirm that the Flame Arrester during a broiler checkup is free from holes or buildup.
Cleaning Supplies for Shale Machine
- Clean the Shale Machine Hopper using the Green K-5 Sanitizer pack.
Toaster Maintenance
- Clean the Teflon sheet and belt wrap of the toaster nightly during closing.
Shift Evaluation Standards
- A minimum score of 90 is required on the final Shift Evaluation to pass training.
Interview Tool
- The Team Member Interview Guide is used in applicant interviews.
Company Intranet
- The company Intranet is referred to as GPS Connect.
Restroom Caddy Essentials
- Required items include: toilet brush, yellow cloth, yellow scrub brush, black disposable gloves, glass and multi-purpose cleaner, sanitizer, restroom cleaner, and paper towels.
Bathroom Cleaning Tools
- Yellow cleaning tools are designated for bathroom maintenance.
Surface Sanitization Frequency
- Food contact surfaces must be sanitized every 4 hours.
Whopper Topping Standard
- A Whopper with heavy pickles includes 6 pickles by default.
Beverage Hold Times
- Fresh brewed coffee has a hold time of 1 hour.
- Liquid eggs have a hold time of 2 days.
Bacon Cooling Time
- Allow 10 minutes for bacon to cool before preparation.
Croissant Hold Time
- Croissants are held for a maximum of 3 days.
TRL Meaning
- The acronym TRL stands for Top Right Leader.
IT Support Company
- The IT support company is called Onsite.
LTO Definition
- The acronym LTO represents Limited Time Offer.
Manager Approaching Steps
- Conduct a complete circle of the restaurant in the vehicle.
- Park in front of the building for visibility.
- Enter through the most visible door for safety.
Opening Till Amount
- The opening till contains $125.00.
PHU Pan Status Indicators
- A flashing green light on a PHU pan indicates the product is about to expire.
- A flashing red light means the product has expired and should be discarded as waste.
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Description
Test your knowledge on crucial safety procedures for managers to prevent robberies and ensure product safety. This quiz covers preventive measures like proper lighting, landscaping, and safe money handling. Enhance your understanding of safety management in your workplace.
