CHRA - Part 1 Sample Questions

Questions and Answers

The basic functions of the management process include all of the following EXCEPT_____

Planning

Organising

Outsourcing (correct)

Leading

Which one of the following is the person responsible for accomplishing an organization's goals by managing the efforts of the organization's people?

Manager (correct)

Entrepreneur

Generalist

Marketer

Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?

Planning (correct)

Organizing

Staffing

Leading

Consuela, a manager, delegates the authority for a project to Lee, her subordinate. Consuela is most likely involved in which function of the management process?

Organizing Signup and view all the answers

When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process.

Controlling Signup and view all the answers

In the management process, which one of the following is an activity associated with the leading function?

Motivating subordinates Signup and view all the answers

Personnel activities associated with human resource management most likely include all of the following EXCEPT

Developing customer relationships Signup and view all the answers

A line manager's human resource responsibilities most likely include all of the following EXCEPT ________

Marketing new products and services Signup and view all the answers

Yuki works at a position in his organization where he maintains contacts within the local community and travels to search for qualified job applicants. Yuki's position is best described as ________

Recruiter Signup and view all the answers

Human resource managers generally exert within the human resources department and outside the human resources department.

Line authority; staff authority Signup and view all the answers

Wilmer works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Wilmer is most likely holding the position of

Compensation Manager Signup and view all the answers

An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing?

Embedded HR Team Signup and view all the answers

Which organization of the human resource function involves dedicated HR members that assist top management in issues such as developing the personnel aspects of the company's long-term strategic plan?

Corporate HR Teams Signup and view all the answers

What term refers to the knowledge, skills, and abilities of a firm's workers?

Human Capital Signup and view all the answers

What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?

On-demand workers Signup and view all the answers

The recent trend where in some occupations (such as high-tech) unemployment rates are low, while in others unemployment rates are still very high and recruiters in many companies can't find candidates, while in others there's a wealth of candidates is called

.

Unbalanced labor force Signup and view all the answers

Which one of the following best exemplifies recent trends in technology that are affecting human resource management?

The use of gaming features to enhance training and performance appraisal Signup and view all the answers

Evidence-based human resource management relies on all of the following types of evidence EXCEPT _____

Qualitative Opinions Signup and view all the answers

In small organizations, line managers frequently handle all personnel duties without the assistance of a human resource staff.

True Signup and view all the answers

What are the two distinct functions carried out by human resource managers?

Line and staff function Signup and view all the answers

On Letitia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Letitia learned about employee benefits packages, personnel policies, and the structure of the company. In Which one of the following did Letitia most likely participate?

Employee Orientation Signup and view all the answers

Which one of the following is most likely NOT one of the goals of a firm's employee orientation program

Assisting new employees in selecting the best labor union Signup and view all the answers

Employee orientation programs range from brief, informal introductions to lengthy, formal courses.

False Signup and view all the answers

Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.

False Signup and view all the answers

The methods used to give new or present employees the skills they need to perform their jobs are called _____

Training Signup and view all the answers

________ identifies the training employees will need to fill future jobs.

Strategic training need analysis Signup and view all the answers

What is the first step in the ADDIE training process?

Analyzing the training need Signup and view all the answers

Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who, attend her training session, Amy should most likely do all of the following EXCEPT

Use new terminology and technical concepts Signup and view all the answers

Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT

Conducting a work sampling Signup and view all the answers

Training sessions should be half-day or three-fourths day in length rather than a full day, because the learning curve goes down late in the day.

True Signup and view all the answers

Which one of the following would most likely occur during the fourth step of the ADDIE training process?

Holding on-the-job training sessions Signup and view all the answers

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.

Job rotation Signup and view all the answers

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________

Apprenticeship training Signup and view all the answers

Ian is currently being trained on the job and is at the first step in the OJT process, which involves ________

Familiarizing the trainee with equipment, tools, and trade terms Signup and view all the answers

When jobs consist of a logical sequence of steps and are best taught step-by- step, the most appropriate training method to use is ________

Job instruction training Signup and view all the answers

What is the first step in the recruitment and selection process?

Deciding what positions to fill Signup and view all the answers

Marcus, an HR manager for Samsung, must decide what positions the firm should fill in the next six months, which means Marcus is currently working on

Personnel planning Signup and view all the answers

The process of deciding how to fill executive positions at a firm is known as

Succession Planning Signup and view all the answers

Which one of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs?

Trend analysis Signup and view all the answers

Newton Building Supplies hopes to generate an extra Php 4 million in sales next year. A salesperson traditionally generates Php 800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?

5 Signup and view all the answers

Which one of the following contains data regarding employees' education, career development, and special skills and is used by managers when selecting inside candidates for promotion?

Skill inventories Signup and view all the answers

When managers need to determine which current employees are available for promotion or transfer, they will most likely use _____

Skill inventories Signup and view all the answers

All of the following are methods used by firms to develop high-potential candidates for future positions EXCEPT

Developing skills inventories Signup and view all the answers

Smith Industries is thinking of having another company take care of its benefits management. This is called ________

Outsourcing Signup and view all the answers

Recruiting is necessary to ________

Develop an applicant pool Signup and view all the answers

Which one of the following is the primary disadvantage of using internal sources of candidates to fill vacant positions in a firm?

Potential to lose employees who aren't promoted Signup and view all the answers

Maria Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Maria realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. All of the following questions are relevant to Mari's decision to fill top positions at the new hotels with internal candidates EXCEPT:

What percentage of employers in the service industry use succession planning? Signup and view all the answers

Which one of the following is NOT a tool used by firms to recruit outside candidates?

Intranet job postings Signup and view all the answers

Which one of the following factors plays the greatest role in determining the best medium for a job advertisement?

Skills needed for the job Signup and view all the answers

An employer will most likely use a private employment agency in order to

Fill a specific job opening quickly Signup and view all the answers

Newton Manufacturing is using a private employment agency to recruit individuals for management positions. As the HR manager at Newton, you need to ensure that applicants are screened properly, so you should

.

Provide the agency with an accurate job description Signup and view all the answers

Kate works as a nurse on temporary assignment for hospitals throughout the region on an as-needed basis. Kate is most likely ________

Working as a contingent worker Signup and view all the answers

What is an advantage of using employee referral campaigns?

Applicants have received realistic job previews. Signup and view all the answers

Publicizing an open job to current employees through a firm's intranet or bulletin board is known as job posting.

True Signup and view all the answers

Which one of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards?

Performance appraisal Signup and view all the answers

The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to ________

Remove any performance deficiencies Signup and view all the answers

All of the following are reasons for appraising an employee's performance EXCEPT ________

Creating an organizational strategy map Signup and view all the answers

In most organizations, who is primarily responsible for appraising an employee's performance? A. Employee's direct supervisor * B. Company appraiser C. Human resources manager D. Employee's subordinates

Direct supervisor Signup and view all the answers

What is the first step of any performance appraisal?

Setting work standards Signup and view all the answers

What usually occurs when employees rate themselves for performance appraisals?

Ratings are higher than when provided by supervisors Signup and view all the answers

Which one of the following terms refers to the process of allowing subordinates to rate their supervisor's performance anonymously?

Upward feedback Signup and view all the answers

Which one of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?

360-degree feedback Signup and view all the answers

Supervisors should provide employees with feedback, development, and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well.

True Signup and view all the answers

The HR department monitors the performance appraisal system, but it is typically not involved in rating employees.

True Signup and view all the answers

In order to ensure that performance appraisals are effective, Felicia, a line supervisor, should make sure to schedule a feedback session to address each subordinate's performance, progress, and future development plans

True Signup and view all the answers

Which one of the following is the easiest and most popular technique for appraising employee performance?

Graphic rating scale Signup and view all the answers

Rolf, the supervisor of the manufacturing department at a computer firm, is in the process of evaluating his staff's performance. He has determined that 15% of the group will be identified as high performers, 20% as above average performers, 30% as average performers, 20% as below average performers, and 15% as poor performers. Which performance appraisal tool has John chosen to use?

Forced distribution Signup and view all the answers

Which term refers to ranking of employees from best to worst on a trait or traits, choosing highest than lowest until all are ranked?

Alternation ranking Signup and view all the answers

Management by objectives requires a manager to set specific measurable, organizationally relevant goals with each employee and then periodically discuss the employee's progress toward these goals

True Signup and view all the answers

In an effective talent management system, an employee's performance appraisal would initiate training and development opportunities.

True Signup and view all the answers

Effective talent management focuses on developing employee competencies that align with strategic goals.

True Signup and view all the answers

All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________

Job analysis Signup and view all the answers

All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________

Performance standards Signup and view all the answers

Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should be Jennifer's first step in the process?

Reviewing relevant background information Signup and view all the answers

All of the following requirements are typically addressed in job specifications EXCEPT ________

Desired personality traits Signup and view all the answers

Which one of the following is an example of business process reengineering?

Using computerized systems to combine separate tasks Signup and view all the answers

While performing the fifth step of a job analysis, it is essential to confirm the validity of collected data with the

Worker Signup and view all the answers

Which one of the following terms refers to systematically moving workers from one job to another?

Job rotation Signup and view all the answers

Conducting the job analysis is the sole responsibility of the HR specialist

False Signup and view all the answers

Jerome, a manager at an electronics company, needs to gather job analysis information from a large number of employees who perform similar work. Which one of the following would be most appropriate for Jerome?

Holding a group interview with a supervisor Signup and view all the answers

One of the problems with direct observation is ________, which is when workers alter their normal activities because they are being watched.

Reactivity Signup and view all the answers

Informal interviews provide quantitative job analysis information, which is why they are frequently used by managers who need to determine the relative worth of a job for pay purposes.

False Signup and view all the answers

Joaquin records every activity in which he participates at work along with the time it takes him to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Joaquin's workplace?

Diaries Signup and view all the answers

A reliable employment test will most likely yield

Consistent scores when a person takes two alternate forms of the test Signup and view all the answers

Which one of the following terms refers to the accuracy with which a test fulfills the function for which it was designed?

Validity Signup and view all the answers

Selection tests should be used as supplements to other tools like interviews and background checks.

True Signup and view all the answers

As part of the selection process for a position at UPS, Jack has been asked to lift weights and jump rope. which one of the following is most likely being measured by UPS?

Motor ability Signup and view all the answers

Carlos recently participated in a selection test for a position at Northern Aeronautics. The test measured Carlos's finger dexterity and reaction time, so it was most likely a(n) ________ test.

Physical abilities Signup and view all the answers

The Big Five personality dimensions include all of the following EXCEPT

Optimism Signup and view all the answers

Which one of the following terms refers to training candidates to perform several of the job's tasks and then assessing the candidates' performance prior to hire?

Miniature job training Signup and view all the answers

Which one of the following is the primary reason that firms conduct background investigations of job applicants?

Uncover false information Signup and view all the answers

A(n) ________ is a multi-day simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance

Management assessment center Signup and view all the answers

Study Notes

Management Process Functions

Basic functions of management include planning, organizing, leading, and controlling.
Individuals responsible for achieving organizational goals through people are called managers.
Establishing goals, standards, rules, and procedures is part of the planning function.
Delegating authority for projects exemplifies the organizing function.

Performance Assessment and Corrections

Assessing performance using metrics and creating strategies for corrections falls under the controlling function.
Leading involves activities like motivating employees and resolving conflicts.

Human Resource Management

HR personnel activities can include recruitment, training, performance appraisal, and employee relations.
A line manager's HR responsibilities typically exclude strategic HR planning.
Maintaining community contacts for recruitment purposes describes a recruiting position.
HR managers exert influence within their department and advisory roles outside it.

HR Positions and Functions

HR roles can include developing employee compensation plans, indicative of a compensation manager.
A generalist assigned to specific departments signifies a decentralized HR service structure.
Dedicated HR teams support top management in strategic personnel planning.

Workforce and Employment Trends

"Human capital" refers to the skills and expertise of a company's workforce.
The "gig economy" describes positions filled by freelancers and independent contractors.
Variations in unemployment rates across different sectors exemplify labor market trends.

Technology and Evidence-Based HR Management

Recent technological adaptations shape HR management practices.
Evidence-based HR relies on metrics such as surveys, company data, and statistical tools.

Training and Development

Employee training encompasses methods delivering necessary skills for job performance.
The ADDIE model begins with assessing training needs.
Diversified training methods include on-the-job training, classroom instruction, and structured job rotation.

Recruitment and Selection

Forecasting future staffing needs involves strategic planning by HR professionals.
Methods for evaluating internal candidates for promotions can include employee records and career development data.
External recruiting can employ job posting strategies to attract candidates through various media.

Performance Appraisal Systems

Performance appraisals aim to motivate employees and improve job performance.
Feedback sessions are critical for discussing employee progression and development plans.
Self-ratings during performance reviews can introduce bias to the evaluation process.

Job Analysis and Testing

Job analysis information includes job duties, necessary qualifications, and performance expectations.
Various techniques like direct observation and structured interviews are used for data collection.
Reliable employment tests assess job applicants’ abilities and suitability for positions.

Selection Processes and Assessment

Applications undergo background checks primarily for validating candidate information.
Multi-day simulations gauge candidate performance in realistic job scenarios.
Incorporating assessments measuring specific skills contributes to effective hiring decisions.

Training Techniques and Evaluation

Job rotation involves systematically moving employees between jobs to develop versatility.
Selecting appropriate training and assessment methods enhances workforce capability.
Feedback during training aligns employee readiness with organizational needs.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

SET A Topics

CHRA - Part 1 Sample Questions

Questions and Answers

The basic functions of the management process include all of the following EXCEPT_____

Which one of the following is the person responsible for accomplishing an organization's goals by managing the efforts of the organization's people?

Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?

Consuela, a manager, delegates the authority for a project to Lee, her subordinate. Consuela is most likely involved in which function of the management process?

When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process.

In the management process, which one of the following is an activity associated with the leading function?

Personnel activities associated with human resource management most likely include all of the following EXCEPT

A line manager's human resource responsibilities most likely include all of the following EXCEPT ________

Yuki works at a position in his organization where he maintains contacts within the local community and travels to search for qualified job applicants. Yuki's position is best described as ________

Human resource managers generally exert ________ within the human resources department and________ outside the human resources department.

Wilmer works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Wilmer is most likely holding the position of

An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing?

Which organization of the human resource function involves dedicated HR members that assist top management in issues such as developing the personnel aspects of the company's long-term strategic plan?

What term refers to the knowledge, skills, and abilities of a firm's workers?

What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?

The recent trend where in some occupations (such as high-tech) unemployment rates are low, while in others unemployment rates are still very high and recruiters in many companies can't find candidates, while in others there's a wealth of candidates is called .

Which one of the following best exemplifies recent trends in technology that are affecting human resource management?

Evidence-based human resource management relies on all of the following types of evidence EXCEPT _____

In small organizations, line managers frequently handle all personnel duties without the assistance of a human resource staff.

What are the two distinct functions carried out by human resource managers?

On Letitia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Letitia learned about employee benefits packages, personnel policies, and the structure of the company. In Which one of the following did Letitia most likely participate?

Which one of the following is most likely NOT one of the goals of a firm's employee orientation program

Employee orientation programs range from brief, informal introductions to lengthy, formal courses.

Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.

The methods used to give new or present employees the skills they need to perform their jobs are called _____

________ identifies the training employees will need to fill future jobs.

What is the first step in the ADDIE training process?

Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who, attend her training session, Amy should most likely do all of the following EXCEPT

Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT

Training sessions should be half-day or three-fourths day in length rather than a full day, because the learning curve goes down late in the day.

Which one of the following would most likely occur during the fourth step of the ADDIE training process?

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________

Ian is currently being trained on the job and is at the first step in the OJT process, which involves ________

When jobs consist of a logical sequence of steps and are best taught step-by- step, the most appropriate training method to use is ________

What is the first step in the recruitment and selection process?

Marcus, an HR manager for Samsung, must decide what positions the firm should fill in the next six months, which means Marcus is currently working on

The process of deciding how to fill executive positions at a firm is known as

Which one of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs?

Newton Building Supplies hopes to generate an extra Php 4 million in sales next year. A salesperson traditionally generates Php 800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?

Which one of the following contains data regarding employees' education, career development, and special skills and is used by managers when selecting inside candidates for promotion?

When managers need to determine which current employees are available for promotion or transfer, they will most likely use _____

All of the following are methods used by firms to develop high-potential candidates for future positions EXCEPT

Smith Industries is thinking of having another company take care of its benefits management. This is called ________

Recruiting is necessary to ________

Which one of the following is the primary disadvantage of using internal sources of candidates to fill vacant positions in a firm?

Which one of the following is NOT a tool used by firms to recruit outside candidates?

Which one of the following factors plays the greatest role in determining the best medium for a job advertisement?

An employer will most likely use a private employment agency in order to

Newton Manufacturing is using a private employment agency to recruit individuals for management positions. As the HR manager at Newton, you need to ensure that applicants are screened properly, so you should .

Kate works as a nurse on temporary assignment for hospitals throughout the region on an as-needed basis. Kate is most likely ________

What is an advantage of using employee referral campaigns?

Publicizing an open job to current employees through a firm's intranet or bulletin board is known as job posting.

Which one of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards?

The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to ________

All of the following are reasons for appraising an employee's performance EXCEPT ________

In most organizations, who is primarily responsible for appraising an employee's performance? A. Employee's direct supervisor * B. Company appraiser C. Human resources manager D. Employee's subordinates

What is the first step of any performance appraisal?

What usually occurs when employees rate themselves for performance appraisals?

Which one of the following terms refers to the process of allowing subordinates to rate their supervisor's performance anonymously?

Which one of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?

Supervisors should provide employees with feedback, development, and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well.

The HR department monitors the performance appraisal system, but it is typically not involved in rating employees.

In order to ensure that performance appraisals are effective, Felicia, a line supervisor, should make sure to schedule a feedback session to address each subordinate's performance, progress, and future development plans

Which one of the following is the easiest and most popular technique for appraising employee performance?

Which term refers to ranking of employees from best to worst on a trait or traits, choosing highest than lowest until all are ranked?

Management by objectives requires a manager to set specific measurable, organizationally relevant goals with each employee and then periodically discuss the employee's progress toward these goals

In an effective talent management system, an employee's performance appraisal would initiate training and development opportunities.

Effective talent management focuses on developing employee competencies that align with strategic goals.

All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________

All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________

Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should be Jennifer's first step in the process?

All of the following requirements are typically addressed in job specifications EXCEPT ________

Which one of the following is an example of business process reengineering?

While performing the fifth step of a job analysis, it is essential to confirm the validity of collected data with the

Which one of the following terms refers to systematically moving workers from one job to another?

Conducting the job analysis is the sole responsibility of the HR specialist

Jerome, a manager at an electronics company, needs to gather job analysis information from a large number of employees who perform similar work. Which one of the following would be most appropriate for Jerome?

Human resource managers generally exert within the human resources department and outside the human resources department.

The recent trend where in some occupations (such as high-tech) unemployment rates are low, while in others unemployment rates are still very high and recruiters in many companies can't find candidates, while in others there's a wealth of candidates is called

.

Newton Manufacturing is using a private employment agency to recruit individuals for management positions. As the HR manager at Newton, you need to ensure that applicants are screened properly, so you should

.