Podcast
Questions and Answers
The basic functions of the management process include all of the following
EXCEPT_____
The basic functions of the management process include all of the following EXCEPT_____
Which one of the following is the person responsible for accomplishing an
organization's goals by managing the efforts of the organization's people?
Which one of the following is the person responsible for accomplishing an organization's goals by managing the efforts of the organization's people?
Which function of the management process requires a manager to establish
goals and standards and to develop rules and procedures?
Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?
Consuela, a manager, delegates the authority for a project to Lee, her
subordinate. Consuela is most likely involved in which function of the
management process?
Consuela, a manager, delegates the authority for a project to Lee, her subordinate. Consuela is most likely involved in which function of the management process?
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When managers use metrics to assess performance and then develop
strategies for corrective action, they are performing the ________ function of the management process.
When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process.
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In the management process, which one of the following is an activity associated with the leading function?
In the management process, which one of the following is an activity associated with the leading function?
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Personnel activities associated with human resource management most likely
include all of the following EXCEPT
Personnel activities associated with human resource management most likely include all of the following EXCEPT
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A line manager's human resource responsibilities most likely include all of the following EXCEPT ________
A line manager's human resource responsibilities most likely include all of the following EXCEPT ________
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Yuki works at a position in his organization where he maintains contacts within
the local community and travels to search for qualified job applicants. Yuki's
position is best described as ________
Yuki works at a position in his organization where he maintains contacts within the local community and travels to search for qualified job applicants. Yuki's position is best described as ________
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Human resource managers generally exert ________ within the human resources department and________
outside the human resources department.
Human resource managers generally exert ________ within the human resources department and________ outside the human resources department.
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Wilmer works in the HR department and is in charge of developing the plans for
how people are paid and how the employee benefits program is run. Wilmer is most likely holding the position of
Wilmer works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Wilmer is most likely holding the position of
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An HR generalist at Wilson Manufacturing has been assigned to the sales
department to provide HR management assistance as needed. Which of the
following best describes the structure of the HR services provided at Wilson
Manufacturing?
An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing?
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Which organization of the human resource function involves dedicated HR
members that assist top management in issues such as developing the personnel
aspects of the company's long-term strategic plan?
Which organization of the human resource function involves dedicated HR members that assist top management in issues such as developing the personnel aspects of the company's long-term strategic plan?
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What term refers to the knowledge, skills, and abilities of a firm's workers?
What term refers to the knowledge, skills, and abilities of a firm's workers?
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What is the term for workforces like those at the company Uber, where
freelancers and independent contractors work when they can, on what they want
to work on, and when the company needs them?
What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?
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The recent trend where in some occupations (such as high-tech)
unemployment rates are low, while in others unemployment rates are still very
high and recruiters in many companies can't find candidates, while in others
there's a wealth of candidates is called
.
The recent trend where in some occupations (such as high-tech) unemployment rates are low, while in others unemployment rates are still very high and recruiters in many companies can't find candidates, while in others there's a wealth of candidates is called
.
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Which one of the following best exemplifies recent trends in technology that are affecting human resource management?
Which one of the following best exemplifies recent trends in technology that are affecting human resource management?
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Evidence-based human resource management relies on all of the following
types of evidence EXCEPT _____
Evidence-based human resource management relies on all of the following types of evidence EXCEPT _____
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In small organizations, line managers frequently handle all personnel duties
without the assistance of a human resource staff.
In small organizations, line managers frequently handle all personnel duties without the assistance of a human resource staff.
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What are the two distinct functions carried out by human resource managers?
What are the two distinct functions carried out by human resource managers?
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On Letitia's first day of work at a software firm, she attended a meeting with the
HR manager and other new employees. Letitia learned about employee benefits
packages, personnel policies, and the structure of the company. In Which one of
the following did Letitia most likely participate?
On Letitia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Letitia learned about employee benefits packages, personnel policies, and the structure of the company. In Which one of the following did Letitia most likely participate?
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Which one of the following is most likely NOT one of the goals of a firm's
employee orientation program
Which one of the following is most likely NOT one of the goals of a firm's employee orientation program
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Employee orientation programs range from brief, informal introductions to
lengthy, formal courses.
Employee orientation programs range from brief, informal introductions to lengthy, formal courses.
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Hiring highly skilled employees with great potential eliminates the need to
provide orientation and training.
Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.
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The methods used to give new or present employees the skills they need to
perform their jobs are called _____
The methods used to give new or present employees the skills they need to perform their jobs are called _____
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________ identifies the training employees will need to fill future jobs.
________ identifies the training employees will need to fill future jobs.
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What is the first step in the ADDIE training process?
What is the first step in the ADDIE training process?
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Amy, an accounting supervisor, has been asked to provide training for her
subordinates about new tax laws. In order to motivate the individuals who, attend
her training session, Amy should most likely do all of the following EXCEPT
Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who, attend her training session, Amy should most likely do all of the following EXCEPT
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Employers will most likely use all of the following methods to identify training
needs for new employees EXCEPT
Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT
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Training sessions should be half-day or three-fourths day in length rather than a
full day, because the learning curve goes down late in the day.
Training sessions should be half-day or three-fourths day in length rather than a full day, because the learning curve goes down late in the day.
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Which one of the following would most likely occur during the fourth step of
the ADDIE training process?
Which one of the following would most likely occur during the fourth step of the ADDIE training process?
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Rebekah was hired soon after graduation and assigned to complete a
management trainee program. She will move to various jobs each month for a
nine-month period of time. Her employer is utilizing the ________ form of training.
Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.
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A structured process by which people become skilled workers through a
combination of classroom instruction and on-the-job training is called ________
A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________
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Ian is currently being trained on the job and is at the first step in the OJT
process, which involves ________
Ian is currently being trained on the job and is at the first step in the OJT process, which involves ________
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When jobs consist of a logical sequence of steps and are best taught step-by-
step, the most appropriate training method to use is ________
When jobs consist of a logical sequence of steps and are best taught step-by- step, the most appropriate training method to use is ________
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What is the first step in the recruitment and selection process?
What is the first step in the recruitment and selection process?
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Marcus, an HR manager for Samsung, must decide what positions the firm
should fill in the next six months, which means Marcus is currently working on
Marcus, an HR manager for Samsung, must decide what positions the firm should fill in the next six months, which means Marcus is currently working on
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The process of deciding how to fill executive positions at a firm is known as
The process of deciding how to fill executive positions at a firm is known as
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Which one of the following terms refers to studying a firm's past employment
needs over a period of years to predict future needs?
Which one of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs?
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Newton Building Supplies hopes to generate an extra Php 4 million in sales next year. A salesperson traditionally generates Php 800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?
Newton Building Supplies hopes to generate an extra Php 4 million in sales next year. A salesperson traditionally generates Php 800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?
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Which one of the following contains data regarding employees' education,
career development, and special skills and is used by managers when selecting
inside candidates for promotion?
Which one of the following contains data regarding employees' education, career development, and special skills and is used by managers when selecting inside candidates for promotion?
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When managers need to determine which current employees are available for
promotion or transfer, they will most likely use _____
When managers need to determine which current employees are available for promotion or transfer, they will most likely use _____
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All of the following are methods used by firms to develop high-potential
candidates for future positions EXCEPT
All of the following are methods used by firms to develop high-potential candidates for future positions EXCEPT
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Smith Industries is thinking of having another company take care of its benefits
management. This is called ________
Smith Industries is thinking of having another company take care of its benefits management. This is called ________
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Recruiting is necessary to ________
Recruiting is necessary to ________
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Which one of the following is the primary disadvantage of using internal
sources of candidates to fill vacant positions in a firm?
Which one of the following is the primary disadvantage of using internal sources of candidates to fill vacant positions in a firm?
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Maria Boyd has been hired by Barnum Hotels to manage staffing for the
regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is
high at Barnum as employees remain with the company for one or two years
before quitting. Maria realizes that Barnum needs to make significant changes in
its personnel strategy in order to meet the company's goals for the future and
improve employee retention rates. All of the following questions are relevant to
Mari's decision to fill top positions at the new hotels with internal candidates
EXCEPT:
Maria Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Maria realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. All of the following questions are relevant to Mari's decision to fill top positions at the new hotels with internal candidates EXCEPT:
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Which one of the following is NOT a tool used by firms to recruit outside
candidates?
Which one of the following is NOT a tool used by firms to recruit outside candidates?
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Which one of the following factors plays the greatest role in determining the
best medium for a job advertisement?
Which one of the following factors plays the greatest role in determining the best medium for a job advertisement?
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An employer will most likely use a private employment agency in order to
An employer will most likely use a private employment agency in order to
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Newton Manufacturing is using a private employment agency to recruit
individuals for management positions. As the HR manager at Newton, you need to
ensure that applicants are screened properly, so you should
.
Newton Manufacturing is using a private employment agency to recruit individuals for management positions. As the HR manager at Newton, you need to ensure that applicants are screened properly, so you should
.
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Kate works as a nurse on temporary assignment for hospitals throughout the
region on an as-needed basis. Kate is most likely ________
Kate works as a nurse on temporary assignment for hospitals throughout the region on an as-needed basis. Kate is most likely ________
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What is an advantage of using employee referral campaigns?
What is an advantage of using employee referral campaigns?
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Publicizing an open job to current employees through a firm's intranet or
bulletin board is known as job posting.
Publicizing an open job to current employees through a firm's intranet or bulletin board is known as job posting.
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Which one of the following terms refers to the process of evaluating an
employee's current and/or past performance relative to his or her performance standards?
Which one of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards?
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The primary purpose of providing employees with feedback during a
performance appraisal is to motivate employees to ________
The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to ________
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All of the following are reasons for appraising an employee's performance
EXCEPT ________
All of the following are reasons for appraising an employee's performance EXCEPT ________
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In most organizations, who is primarily responsible for appraising an
employee's performance?
A. Employee's direct supervisor *
B. Company appraiser
C. Human resources manager
D. Employee's subordinates
In most organizations, who is primarily responsible for appraising an employee's performance? A. Employee's direct supervisor * B. Company appraiser C. Human resources manager D. Employee's subordinates
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What is the first step of any performance appraisal?
What is the first step of any performance appraisal?
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What usually occurs when employees rate themselves for performance
appraisals?
What usually occurs when employees rate themselves for performance appraisals?
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Which one of the following terms refers to the process of allowing subordinates
to rate their supervisor's performance anonymously?
Which one of the following terms refers to the process of allowing subordinates to rate their supervisor's performance anonymously?
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Which one of the following terms refers to a performance appraisal based on
surveys from peers, supervisors, subordinates, and customers?
Which one of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?
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Supervisors should provide employees with feedback, development, and
incentives necessary to help employees eliminate performance deficiencies or to
continue to perform well.
Supervisors should provide employees with feedback, development, and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well.
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The HR department monitors the performance appraisal system, but it is
typically not involved in rating employees.
The HR department monitors the performance appraisal system, but it is typically not involved in rating employees.
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In order to ensure that performance appraisals are effective, Felicia, a line
supervisor, should make sure to schedule a feedback session to address each
subordinate's performance, progress, and future development plans
In order to ensure that performance appraisals are effective, Felicia, a line supervisor, should make sure to schedule a feedback session to address each subordinate's performance, progress, and future development plans
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Which one of the following is the easiest and most popular technique for
appraising employee performance?
Which one of the following is the easiest and most popular technique for appraising employee performance?
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Rolf, the supervisor of the manufacturing department at a computer firm, is in
the process of evaluating his staff's performance. He has determined that 15% of the group will be identified as high performers, 20% as above average
performers, 30% as average performers, 20% as below average performers, and
15% as poor performers. Which performance appraisal tool has John chosen to
use?
Rolf, the supervisor of the manufacturing department at a computer firm, is in the process of evaluating his staff's performance. He has determined that 15% of the group will be identified as high performers, 20% as above average performers, 30% as average performers, 20% as below average performers, and 15% as poor performers. Which performance appraisal tool has John chosen to use?
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Which term refers to ranking of employees from best to worst on a trait or
traits, choosing highest than lowest until all are ranked?
Which term refers to ranking of employees from best to worst on a trait or traits, choosing highest than lowest until all are ranked?
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Management by objectives requires a manager to set specific measurable,
organizationally relevant goals with each employee and then periodically discuss
the employee's progress toward these goals
Management by objectives requires a manager to set specific measurable, organizationally relevant goals with each employee and then periodically discuss the employee's progress toward these goals
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In an effective talent management system, an employee's performance
appraisal would initiate training and development opportunities.
In an effective talent management system, an employee's performance appraisal would initiate training and development opportunities.
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Effective talent management focuses on developing employee competencies
that align with strategic goals.
Effective talent management focuses on developing employee competencies that align with strategic goals.
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All of the following types of information will most likely be collected by a human
resources specialist through a job analysis EXCEPT ________
All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________
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All of the following types of information will most likely be collected by a
human resources specialist through a job analysis EXCEPT ________
All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________
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Jennifer, a manager at an engineering firm, has been assigned the task of
conducting a job analysis. What should be Jennifer's first step in the process?
Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should be Jennifer's first step in the process?
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All of the following requirements are typically addressed in job specifications
EXCEPT ________
All of the following requirements are typically addressed in job specifications EXCEPT ________
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Which one of the following is an example of business process reengineering?
Which one of the following is an example of business process reengineering?
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While performing the fifth step of a job analysis, it is essential to confirm the
validity of collected data with the
While performing the fifth step of a job analysis, it is essential to confirm the validity of collected data with the
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Which one of the following terms refers to systematically moving workers
from one job to another?
Which one of the following terms refers to systematically moving workers from one job to another?
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Conducting the job analysis is the sole responsibility of the HR specialist
Conducting the job analysis is the sole responsibility of the HR specialist
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Jerome, a manager at an electronics company, needs to gather job analysis
information from a large number of employees who perform similar work. Which one of the following would be most appropriate for Jerome?
Jerome, a manager at an electronics company, needs to gather job analysis information from a large number of employees who perform similar work. Which one of the following would be most appropriate for Jerome?
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One of the problems with direct observation is
________, which is when workers
alter their normal activities because they are being watched.
One of the problems with direct observation is ________, which is when workers alter their normal activities because they are being watched.
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Informal interviews provide quantitative job analysis information, which is why
they are frequently used by managers who need to determine the relative worth
of a job for pay purposes.
Informal interviews provide quantitative job analysis information, which is why they are frequently used by managers who need to determine the relative worth of a job for pay purposes.
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Joaquin records every activity in which he participates at work along with the
time it takes him to complete each activity. Which of the following approaches to
job analysis data collection is most likely being used at Joaquin's workplace?
Joaquin records every activity in which he participates at work along with the time it takes him to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Joaquin's workplace?
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A reliable employment test will most likely yield
A reliable employment test will most likely yield
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Which one of the following terms refers to the accuracy with which a test
fulfills the function for which it was designed?
Which one of the following terms refers to the accuracy with which a test fulfills the function for which it was designed?
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Selection tests should be used as supplements to other tools like interviews
and background checks.
Selection tests should be used as supplements to other tools like interviews and background checks.
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As part of the selection process for a position at UPS, Jack has been asked to lift weights and jump rope. which one of the following is most likely being measured by UPS?
As part of the selection process for a position at UPS, Jack has been asked to lift weights and jump rope. which one of the following is most likely being measured by UPS?
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Carlos recently participated in a selection test for a position at Northern
Aeronautics. The test measured Carlos's finger dexterity and reaction time, so it
was most likely a(n) ________
test.
Carlos recently participated in a selection test for a position at Northern Aeronautics. The test measured Carlos's finger dexterity and reaction time, so it was most likely a(n) ________ test.
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The Big Five personality dimensions include all of the following EXCEPT
The Big Five personality dimensions include all of the following EXCEPT
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Which one of the following terms refers to training candidates to perform
several of the job's tasks and then assessing the candidates' performance prior to hire?
Which one of the following terms refers to training candidates to perform several of the job's tasks and then assessing the candidates' performance prior to hire?
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Which one of the following is the primary reason that firms conduct
background investigations of job applicants?
Which one of the following is the primary reason that firms conduct background investigations of job applicants?
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A(n) ________ is a multi-day simulation in which candidates perform realistic
tasks in hypothetical situations and are scored on their performance
A(n) ________ is a multi-day simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance
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Study Notes
Management Process Functions
- Basic functions of management include planning, organizing, leading, and controlling.
- Individuals responsible for achieving organizational goals through people are called managers.
- Establishing goals, standards, rules, and procedures is part of the planning function.
- Delegating authority for projects exemplifies the organizing function.
Performance Assessment and Corrections
- Assessing performance using metrics and creating strategies for corrections falls under the controlling function.
- Leading involves activities like motivating employees and resolving conflicts.
Human Resource Management
- HR personnel activities can include recruitment, training, performance appraisal, and employee relations.
- A line manager's HR responsibilities typically exclude strategic HR planning.
- Maintaining community contacts for recruitment purposes describes a recruiting position.
- HR managers exert influence within their department and advisory roles outside it.
HR Positions and Functions
- HR roles can include developing employee compensation plans, indicative of a compensation manager.
- A generalist assigned to specific departments signifies a decentralized HR service structure.
- Dedicated HR teams support top management in strategic personnel planning.
Workforce and Employment Trends
- "Human capital" refers to the skills and expertise of a company's workforce.
- The "gig economy" describes positions filled by freelancers and independent contractors.
- Variations in unemployment rates across different sectors exemplify labor market trends.
Technology and Evidence-Based HR Management
- Recent technological adaptations shape HR management practices.
- Evidence-based HR relies on metrics such as surveys, company data, and statistical tools.
Training and Development
- Employee training encompasses methods delivering necessary skills for job performance.
- The ADDIE model begins with assessing training needs.
- Diversified training methods include on-the-job training, classroom instruction, and structured job rotation.
Recruitment and Selection
- Forecasting future staffing needs involves strategic planning by HR professionals.
- Methods for evaluating internal candidates for promotions can include employee records and career development data.
- External recruiting can employ job posting strategies to attract candidates through various media.
Performance Appraisal Systems
- Performance appraisals aim to motivate employees and improve job performance.
- Feedback sessions are critical for discussing employee progression and development plans.
- Self-ratings during performance reviews can introduce bias to the evaluation process.
Job Analysis and Testing
- Job analysis information includes job duties, necessary qualifications, and performance expectations.
- Various techniques like direct observation and structured interviews are used for data collection.
- Reliable employment tests assess job applicants’ abilities and suitability for positions.
Selection Processes and Assessment
- Applications undergo background checks primarily for validating candidate information.
- Multi-day simulations gauge candidate performance in realistic job scenarios.
- Incorporating assessments measuring specific skills contributes to effective hiring decisions.
Training Techniques and Evaluation
- Job rotation involves systematically moving employees between jobs to develop versatility.
- Selecting appropriate training and assessment methods enhances workforce capability.
- Feedback during training aligns employee readiness with organizational needs.
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Description
SET A Topics
