Management Principles and Functions Quiz
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Questions and Answers

What is Juran's first step in planning for quality improvement?

  • Identify your customers. (correct)
  • Drive out fear.
  • Institute training.
  • Develop a product that can respond to needs.

    • Which of the following best describes the concept of 'drive out fear' in a professional environment?

  • Limiting employee access to management.
  • Implementing strict performance quotas.
  • Promoting open communication and trust. (correct)
  • Encouraging competition among employees.

    • Which early contributor to Organizational Behavior advocated for improving workplace conditions?

  • Robert Owen (correct)
  • Hugo Munsterberg
  • Chester Barnard
  • Mary Parker Follet

    • What role do top-level managers primarily focus on?

    <p>Long-term organizational stability and development.</p> Signup and view all the answers

    What is the significance of 'eliminating slogans' according to Juran’s principles?

    <p>Slogans distract from the focus on quality improvement.</p> Signup and view all the answers

    What method did Munsterberg suggest to enhance employee selection?

    <p>Administering psychological tests.</p> Signup and view all the answers

    Which of the following is NOT a function of managers as per the discussion of the OB approach?

    <p>Marketing products.</p> Signup and view all the answers

    What did Chester Barnard emphasize about the nature of organizations?

    <p>Cooperation is essential due to organizations being social systems.</p> Signup and view all the answers

    What is one of the main functions of management as defined in the provided content?

    <p>Organizing resources</p> Signup and view all the answers

    Which planning tool is likened to an election tally in terms of prioritization?

    <p>Simple Frequency Count</p> Signup and view all the answers

    What does the Flowchart tool primarily represent?

    <p>Key processes in symbolic patterns</p> Signup and view all the answers

    What is the purpose of a Gantt Chart in management?

    <p>To schedule and plan projects</p> Signup and view all the answers

    Which of the following best defines organizing in a management context?

    <p>Assigning tasks and setting aside funds</p> Signup and view all the answers

    Which term refers to the planned removal of positions within an organization?

    <p>Downsizing</p> Signup and view all the answers

    What does the Plan-Do-Check-Act (PDCA) model aim to improve?

    <p>Organizational processes</p> Signup and view all the answers

    Which of the following is NOT a planning tool mentioned in the management content?

    <p>Budget Analysis</p> Signup and view all the answers

    What is one of the primary functions of top-level managers?

    <p>Establish high performance standards.</p> Signup and view all the answers

    What management philosophy focuses on customer satisfaction and their needs?

    <p>Total Quality Management (TQM)</p> Signup and view all the answers

    Which role is primarily associated with middle-level managers?

    <p>Formulating specific objectives based on general goals.</p> Signup and view all the answers

    Who were the primary proponents of Total Quality Management (TQM) in the 1950s?

    <p>W. Edwards Deming and Joseph Juran</p> Signup and view all the answers

    Which of the following statements best describes the response of American manufacturers to TQM initially?

    <p>They were indifferent due to their market supremacy.</p> Signup and view all the answers

    What aspect differentiates middle-level managers from top-level managers?

    <p>Middle-level managers focus on daily operational tasks.</p> Signup and view all the answers

    How do top-level managers currently view their role in organizations?

    <p>As organizational guides with a broader purpose.</p> Signup and view all the answers

    Which option reflects the principle of Deming’s approach to quality improvements?

    <p>Cessation of price-only business awards</p> Signup and view all the answers

    What aspect of quality is associated with Joseph Juran's philosophy?

    <p>Quality of design</p> Signup and view all the answers

    Which of the following is NOT a function of middle-level managers?

    <p>Create corporate strategies.</p> Signup and view all the answers

    What is one reason why Japanese firms adopted TQM principles more readily than American firms?

    <p>They were struggling with lower quality perception.</p> Signup and view all the answers

    What is a key responsibility of top-level executives?

    <p>Setting the company’s general direction.</p> Signup and view all the answers

    Which of the following is NOT one of Deming's 14 Points?

    <p>Implement strict hierarchies in management</p> Signup and view all the answers

    Which skill is particularly important for middle-level managers?

    <p>Creative problem-solving.</p> Signup and view all the answers

    What essential element did TQM philosophy lack in the United States at first?

    <p>Awareness of customer needs</p> Signup and view all the answers

    Top-level managers are expected to:

    <p>Institutionalize a set of norms and values.</p> Signup and view all the answers

    What is the primary role of frontline managers?

    <p>Supervising the organization's day-to-day activities</p> Signup and view all the answers

    Which skill is essential for managers to effectively communicate and motivate their team?

    <p>Human skills</p> Signup and view all the answers

    Which type of skill is particularly critical for lower-level managers when managing non-management workers?

    <p>Technical skills</p> Signup and view all the answers

    What aspect of manager's roles has been expanded in large companies lately?

    <p>Being more creative and intuitive in their functions</p> Signup and view all the answers

    Which of the following is NOT a function of a lower-level manager?

    <p>Develop human resources policies</p> Signup and view all the answers

    What is the importance of conceptual skills for top-level managers?

    <p>To visualize solutions to complex problems</p> Signup and view all the answers

    Why is it essential for managers to develop human skills?

    <p>To effectively deal with people in various environments</p> Signup and view all the answers

    Which statement correctly outlines the overall responsibility of frontline managers?

    <p>They bridge the gap between management and non-management employees.</p> Signup and view all the answers

    Study Notes

    Definition and Functions of Management

    • Management is the process of coordinating and overseeing work performance of individuals in organizations to accomplish goals efficiently and effectively
    • Planning involves determining goals, defining actions to achieve them, and developing coordination and integration activities
      • Simple Frequency Count prioritizes problems by tallying their frequency
      • Flowchart visually represents key processes and task relationships
      • Gantt charts are visual tools for scheduling and planning projects
      • Activity Network Diagram (AND) diagrams sequential activities from start to finish
      • Plan-Do-Check-Act (PDCA) is a problem-solving model for organizational process improvement
    • Organizing involves assigning tasks, allocating funds, and fostering harmonious relationships within the organization
      • Downsizing involves planned removal of positions or jobs
      • Rightsizing focuses on achieving an appropriate size for optimal performance
      • Scalar chain of authority establishes a hierarchy of positions
      • Maintenance of order relies on detailed rules and regulations for structure
      • Equity or fairness ensures impartial treatment of employees
      • Stability or security of tenure of workers guarantees job security
      • Employee initiative encourages individual contributions
      • Promotion of team spirit or esprit de corps cultivates a sense of unity and cooperation

    Total Quality Management (TQM) Theory

    • TQM is a management philosophy that focuses on customer satisfaction, needs, and expectations
    • It was introduced by W. Edwards Deming and Joseph M. Juran in the 1950s, but initially gained more traction in Japan than the US
    • Deming's 14 Points for Top Management include creating a focus on improvement, adopting the TQM philosophy, eliminating dependence on mass inspection, and encouraging education and self-improvement
    • Juran's Quality Planning Roadmap emphasizes identifying customers, determining their needs, developing products and processes to meet those needs, and proving the effectiveness of those processes
    • Juran's Fitness of Quality defines quality dimensions:
      • Quality of design through market research and product development
      • Quality of conformance through management, manpower, and technology
      • Availability through reliability, maintainability, and logistic support
      • Full service through promptness, competence, and integrity

    Organizational Behavior (OB) Approach

    • The OB approach studies the conduct, demeanor, or action of people at work
    • It emphasizes considering individual and group behavior in organizational management
    • Early supporters of this approach include Robert Owen, Mary Parker Follet, Hugo Munsterberg, and Chester Barnard

    Functions, Roles, and Skills of a Manager

    • Top-level managers are strategic managers who focus on long-term organizational concerns, stability, development, progress, and overall efficiency and effectiveness
      • They set the company's general direction, design strategies, control resources, and guide organizational purpose
      • Examples include CEOs, COOs, presidents, and vice presidents
    • Middle-level managers are tactical managers who formulate specific objectives and activities based on top-level goals
      • They act as intermediaries between higher and lower levels and communicate managerial priorities
      • They are often more aware of company problems due to closer contact with customers and frontline managers
    • Frontline or lower-level managers are operational managers who supervise day-to-day activities
      • They traditionally followed instructions from higher-level managers, but modern companies encourage their creativity and initiative
    • Managerial skills:
      • Human skills enable managers to relate well with people, communicate effectively, lead, inspire, and motivate
      • Conceptual skills allow managers to think of solutions to complex problems and develop a holistic view of the organization
      • Technical skills enable managers to perform tasks proficiently using their expertise

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    BMSH2001 Nature and Concept of Management PDF

    Description

    Test your understanding of the definition and functions of management, including planning, organizing, and various tools used for efficiency. This quiz covers key concepts such as Gantt charts, PDCA, and frequency counts in a managerial context.

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