Podcast
Questions and Answers
Which managerial role involves negotiating on behalf of the organization?
Which managerial role involves negotiating on behalf of the organization?
Planning is primarily about reacting to current situations rather than anticipating the future.
Planning is primarily about reacting to current situations rather than anticipating the future.
False (B)
What is the primary purpose of the 'controlling' function in management?
What is the primary purpose of the 'controlling' function in management?
To ensure actual performance aligns with expected standards and goals.
The management function of _________ involves identifying what needs to be done, how it should be done, and who should do it.
The management function of _________ involves identifying what needs to be done, how it should be done, and who should do it.
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Match each management function with its definition:
Match each management function with its definition:
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Which of the following is NOT a function of management?
Which of the following is NOT a function of management?
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Coordination is only relevant for internal organizational activities and not external ones.
Coordination is only relevant for internal organizational activities and not external ones.
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According to Allen, what is a plan designed to capture?
According to Allen, what is a plan designed to capture?
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At which organizational level are strategic plans typically developed?
At which organizational level are strategic plans typically developed?
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Tactical plans are generally created at the functional level of an organization.
Tactical plans are generally created at the functional level of an organization.
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What is the first step in the planning process?
What is the first step in the planning process?
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Collecting relevant data and applying it to your forecast helps to reduce ______.
Collecting relevant data and applying it to your forecast helps to reduce ______.
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Which of the following is NOT a quality of a good plan?
Which of the following is NOT a quality of a good plan?
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Match the following plan types with their description:
Match the following plan types with their description:
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Consulting with experienced individuals is not a recommended method to reduce risk in planning.
Consulting with experienced individuals is not a recommended method to reduce risk in planning.
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What is the purpose of contingency planning?
What is the purpose of contingency planning?
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Which type of plan has the broadest scope and originates with a focus on the entire organization?
Which type of plan has the broadest scope and originates with a focus on the entire organization?
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Tactical plans typically focus on a time horizon of 3-5 years.
Tactical plans typically focus on a time horizon of 3-5 years.
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What type of planning translates strategic plans into specific goals for specific parts of an organization?
What type of planning translates strategic plans into specific goals for specific parts of an organization?
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____ plans are generally focused on the next 12 months or less.
____ plans are generally focused on the next 12 months or less.
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Match the time horizon with the plan type:
Match the time horizon with the plan type:
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Which type of plan has the most potential to affect the fortunes and survivability of the entire organization?
Which type of plan has the most potential to affect the fortunes and survivability of the entire organization?
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Operational plans have high interdependence with other plans because they take into account resources and capabilities of the entire organization.
Operational plans have high interdependence with other plans because they take into account resources and capabilities of the entire organization.
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Regarding plan complexity, which plan is the least complex?
Regarding plan complexity, which plan is the least complex?
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____ plans are concerned with implementing the specific aspects of the company's strategic plans.
____ plans are concerned with implementing the specific aspects of the company's strategic plans.
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Which plans set short-term targets for daily, weekly, or monthly performance?
Which plans set short-term targets for daily, weekly, or monthly performance?
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Which of the following is NOT a phase in implementing plans?
Which of the following is NOT a phase in implementing plans?
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A capital expenditure budget is used for short-term investments.
A capital expenditure budget is used for short-term investments.
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What is the purpose of a proposed budget?
What is the purpose of a proposed budget?
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In a zero-based budgeting approach, all allocations of funds are justified from ______ each year.
In a zero-based budgeting approach, all allocations of funds are justified from ______ each year.
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Match the following budget types with their descriptions:
Match the following budget types with their descriptions:
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What do effective goals need to be?
What do effective goals need to be?
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Coordination only focuses on bringing together similar activities.
Coordination only focuses on bringing together similar activities.
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What kind of consequences is monitored during the 'monitoring outcomes' stage of planning?
What kind of consequences is monitored during the 'monitoring outcomes' stage of planning?
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A(n) ______ budget includes all activities on which a unit plans to spend money, and the amounts allocated.
A(n) ______ budget includes all activities on which a unit plans to spend money, and the amounts allocated.
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What is the main difference between incremental budgeting and zero-based budgeting?
What is the main difference between incremental budgeting and zero-based budgeting?
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What is the average span of control if there are 64 workers and 8 supervisors?
What is the average span of control if there are 64 workers and 8 supervisors?
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Old management theory suggests a maximum span of control of 15.
Old management theory suggests a maximum span of control of 15.
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What does a flat organization typically have?
What does a flat organization typically have?
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A tall organization tends to have a ______ span of control.
A tall organization tends to have a ______ span of control.
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Match the type of organization with its characteristics:
Match the type of organization with its characteristics:
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Which factor does NOT affect the span of control?
Which factor does NOT affect the span of control?
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A tall organization tends to make decisions quicker.
A tall organization tends to make decisions quicker.
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What is a potential drawback of a flat organization structure for the managers themselves?
What is a potential drawback of a flat organization structure for the managers themselves?
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In a typical manufacturing firm, which department is primarily responsible for creating new products or improving existing ones?
In a typical manufacturing firm, which department is primarily responsible for creating new products or improving existing ones?
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The span of control refers to the number of direct reports a manager has.
The span of control refers to the number of direct reports a manager has.
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What is the highest-ranking position shown in the organizational chart?
What is the highest-ranking position shown in the organizational chart?
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The Vice President of _____ is typically in charge of sourcing, recruiting, and handling employee relations.
The Vice President of _____ is typically in charge of sourcing, recruiting, and handling employee relations.
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Match the following departments with their primary functions within a manufacturing firm:
Match the following departments with their primary functions within a manufacturing firm:
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According to the org chart, who is at the same management level as the VP of Human Resources?
According to the org chart, who is at the same management level as the VP of Human Resources?
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The main role of the Legal Counsel is the management of employees.
The main role of the Legal Counsel is the management of employees.
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What is the title of the person who oversees the entire company according to the chart?
What is the title of the person who oversees the entire company according to the chart?
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The department focused on making goods for the company is _____
The department focused on making goods for the company is _____
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Match the following areas to the type of product they handle:
Match the following areas to the type of product they handle:
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Which of the following positions would report directly to the V.P of Production?
Which of the following positions would report directly to the V.P of Production?
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The Chief Executive Officer reports to the President in this organizational chart.
The Chief Executive Officer reports to the President in this organizational chart.
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According to the chart, what is the role of ‘Western Region,’ ‘Eastern Region,’ and ‘Industrial Products’?
According to the chart, what is the role of ‘Western Region,’ ‘Eastern Region,’ and ‘Industrial Products’?
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The primary goal of the _______ department is to persuade customers to buy their product.
The primary goal of the _______ department is to persuade customers to buy their product.
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Match the departments with their primary reporting structure shown in the chart:
Match the departments with their primary reporting structure shown in the chart:
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Flashcards
Corrective Action
Corrective Action
The process of identifying potential problems and taking corrective actions to address them.
Resource Allocation
Resource Allocation
The act of allocating resources like money, equipment, and personnel to achieve organizational goals.
Negotiator
Negotiator
Representing the organization during negotiations, both internally (with employees) and externally (with suppliers, unions, etc.).
Management
Management
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Planning
Planning
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Coordination
Coordination
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Controlling
Controlling
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Directing
Directing
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Corporate Level
Corporate Level
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Strategic plan
Strategic plan
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Strategic Business Unit (SBU)
Strategic Business Unit (SBU)
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Tactical plan
Tactical plan
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Functional Level
Functional Level
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Operational plan
Operational plan
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Strategic Plans
Strategic Plans
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Long-term plan
Long-term plan
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Tactical Plans
Tactical Plans
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Intermediate plan
Intermediate plan
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Operational Plans
Operational Plans
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Short-term plan
Short-term plan
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Contingency Plan
Contingency Plan
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Impactful plan
Impactful plan
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Interdependent plan
Interdependent plan
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Standing Plan
Standing Plan
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Strategic Plans (Hierarchy)
Strategic Plans (Hierarchy)
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Tactical Plans (Hierarchy)
Tactical Plans (Hierarchy)
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Operational Plans (Hierarchy)
Operational Plans (Hierarchy)
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Gantt Chart
Gantt Chart
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Implementing Plans
Implementing Plans
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Monitoring Implementation
Monitoring Implementation
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Real-time adjustment
Real-time adjustment
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Monitoring Outcomes
Monitoring Outcomes
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Unanticipated Consequences
Unanticipated Consequences
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Budget
Budget
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Capital Expenditure Budget
Capital Expenditure Budget
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Expense Budget
Expense Budget
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Span of Control
Span of Control
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Flat Organization
Flat Organization
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Tall Organization
Tall Organization
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Tall/Narrow Span
Tall/Narrow Span
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Flatter is Better
Flatter is Better
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Benefits of Flat Organizations
Benefits of Flat Organizations
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Overburdened Managers
Overburdened Managers
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Communication Technology Impact
Communication Technology Impact
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Organizational Chart
Organizational Chart
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Board of Directors
Board of Directors
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Chief Executive Officer (CEO)
Chief Executive Officer (CEO)
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Research and Development (R&D)
Research and Development (R&D)
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Production
Production
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Human Resources
Human Resources
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Marketing
Marketing
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Sales
Sales
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Legal Counsel
Legal Counsel
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Organization Structure
Organization Structure
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Region
Region
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Industrial Products
Industrial Products
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Consumer Products
Consumer Products
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Line Structure
Line Structure
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Study Notes
Managerial Roles and Functions
- The presentation is about managerial roles and functions.
- The course objectives are to broaden the outlook of participants, improve operational effectiveness, equip participants with basic management techniques and skills, and provide opportunities for the exchange of experiences and ideas on management.
- The presentation covers definitions of management, features of management, importance of management, management skills, managerial roles, management functions, planning, organizing, coordinating, control techniques, and organizing for success.
Definitions of Management
- Management activity connects to organizational goals.
- Management is the art of getting things done efficiently through informal organized groups. (Koontz)
- Management involves goal formation, accomplishment, performance, appraisal, and the development of an operating philosophy that ensures organizational survival in the social system (W. Jack Duncan).
- Management involves the four major functions of planning, organizing, leading, and controlling, to achieve organisational goals (Bartol & Martin, 1991)..
- Management is a distinct process of determining and accomplishing stated objectives through human and other resources (G.R. Terry).
Features of Management
- Management is universal (applicable in diverse institutions).
- Management is integrative (harmonizes individual goals with organizational ones).
- Management makes things happen (organizing and employing resources to reach determined objectives).
- Management is people-centered.
- Management is an intangible force (evidenced by organizational quality).
- Management is dynamic (ever-changing).
- Management is both science and art (using knowledge & unique skills).
Why is Management Important?
- Managers' decisions affect people.
- People often hold management positions.
- Management equips individuals to cope with change and solve problems.
- Management equips people with techniques for innovation and creativity.
- Management determines effectiveness in achieving organizational and group goals.
- Management provides skills in managing and using scarce resources to meet competing needs.
Management Skills
- Management needs various skills.
- Robert L. Katz identified three essential skills: technical, human, and conceptual skills.
- Other skills identified include diagnostic and political skills.
Technical Skill
- Technical skill involves working with resources in a specific area of expertise (e.g., accounting, management principles).
- Without technical skill, effective management is difficult.
Human Skill
- Human skill involves interacting effectively with people, leading, motivating, managing conflicts, and working with others within a team.
Conceptual Skill
- Conceptual skill involves seeing the organization as a whole and understanding how different functions relate.
- This includes analyzing data for decision-making and understanding the relationship between the organization, its industry, community, political, social, and economic forces.
Diagnostic Skill
- Managers use this skill to investigate problems and implement solutions.
- It requires technical, human, and conceptual skills.
Political Skill
- Managers use this skill to gain power and influence to achieve objectives.
- It involves establishing connections and impressing the right people.
Managerial Roles
- Henry Mintzberg identified managerial roles as interpersonal, informational, and decisional.
- Figurehead: symbolic head, represents the organization.
- Leader: directing, staffing, promoting, and motivating employees
- Liaison: maintains outside contacts and relationships.
- Monitor: receives and communicates information.
- Disseminator: transmits information internally.
- Spokesperson: provides information to internal/external groups.
- Entrepreneur: initiates and designs change.
- Disturbance handler: deals with unexpected changes.
- Resource allocator: allocates resources like money, equipment, and personnel.
- Negotiator: negotiates on the organization's behalf internally and externally.
Functions of Management (Introduction)
- Planning: thinking in advance the sequence of actions to accomplish objectives; all activities that lead to the definition of objectives.
- Organizing: identifying what needs to be done, how, where, who, and when; activities that lead to the definition of objectives.
- Coordinating: making necessary contacts to ensure work is carried out effectively.
- Controlling: setting up points to check results, and regulating activities to meet organisational standards.
- Directing: enabling organizational members to work efficiently for organizational objectives.
- Staffing: employing people in line with organizational structure, selecting, appraising, and developing personnel to fill designed roles.
Definition of Planning
- A plan is a determined course of action, seeking to anticipate the future to achieve better performance (MH Newman).
- A plan is a trap laid to capture the future (Allen).
- Plans are concerned with setting organizational objectives and determining approaches for achieving them.
Types of Plans
- Strategic plans: Broad future of the organization, considering external environmental demands and internal resources.
- Tactical plans: Translate strategic plans into specific goals and focus on specific parts of the organization.
- Operational plans: Translate tactical plans into specific goals and actions, focusing on small units of the organization.
Time Horizon
- Long-term plans cover a period of 5 years or more into the future.
- Intermediate plans cover a period of 1 to 5 years into the future.
- Short-term plans focus on the very near future (less than 1 year).
Types of Plans (Impact & Interdependence)
- Strategic Plans: High impact, high interdependence, related to the entire organization.
- Tactical Plans: Impact specific businesses, moderate interdependence.
- Operational Plans: Low impact, restricted to specific departments or units, low interdependence.
Hierarchy of Plans
- Strategic Plans: reflecting decisions about resource allocation, company priorities.
- Tactical Plans: implementing specific aspects of strategic plans.
- Operational Plans: short-term targets.
Essentials of a good Plan
- Based on clearly defined objectives.
- Simple.
- Rational, appropriate, and comprehensive.
- Flexible.
- Use all available resources and opportunities.
- Proper coordination among short-term and long-term plans.
- Free from social and psychological biases.
Organizational Levels
- Corporate: defining industries and markets, businesses to invest in.
- Business: analyzing direct competitors, strengths/weaknesses, customer value in products/services
- Functional: defining activities to meet expectations; competitor analysis, unit strengths/weaknesses.
Planning Process
- Define purpose, set objectives.
- Gather relevant data.
- Develop alternative courses of action.
- Decide on best course of action.
- Carry out the plan.
Reducing Risk
- Collecting relevant data and applying it to forecasting.
- Creating a contingency plan.
- Maintaining records for repetitive situations.
- Consulting with experienced people.
Qualities of a Good Plan
- Provides a workable solution that meets objectives, comprehensive, discusses all questions & answers and raises all potential risks.
- Is specific regarding time, place, supplies, tools, etc.
- Is flexible, adaptable to changes.
Other Types of Plans
- Standing Plan: Established routines, formulas, or procedures for recurring situations.
- Single Use Plan: One-time plan developed for a specific occasion or purpose.
- Day-by-Day Planning: Top priority for first-line supervisors, concern with what needs to be done, who will do it.
Planning for Change
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Define the problem and set objectives.
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Gather past, present, and probable future data.
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Evaluate pros and cons, generate alternatives.
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Make necessary decisions.
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Implement the plan.
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Carefully and thoroughly plan for change.
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Emphasis on forecasting, risks, and impact of change.
Workers Response and Resistance
- Workers respond to change with resistance, insecurity, anxiety, resentment.
- Establish open communication, emphasize advantages and involve workers in planning and execution.
Planning Your Own Time
- Track current time use and analyze time allocation.
- Eliminating time-wasting activities (i.e. socializing, poor organization, procrastination).
- Setting priorities.
- Initiating long-range solutions.
- Setting aside regular periods of uninterrupted time (e.g., for interviews).
Nature of Planning
- Planning is looking ahead to chart best courses of future action.
- Strategic planning (long-range planning) sets organizational goals and programs for achieving them.
- Top management creates strategic plans. Middle management implements these plans and creates annual plans.
The Planning Process
- Analyze the environment (forecasts, contingencies, competitors etc.)
- Set objectives.
- Assess resources.
- Develop action plans.
- Implement plans.
- Monitor outcomes.
- Provide feedback.
Analyzing the Environment
- Forecasts: What does the future look like?
- Environmental uncertainty: contingency plans, and benchmarking.
Setting Objectives
- Prioritization of objectives, temporal priorities, and financial performance (profits relative to sales/assets).
- Non-financial performance of objectives.
Determining Requirements
- Assess current performance to determine what’s needed to reach the objectives, considering what drives market share and the capital required.
Assessing Resources
- Identify resources to achieve stated objectives (human talent, financial resources, technology).
Developing Action Plans
- Sequence and timing of raw materials, manpower, components.
- Accountability for actions.
Implementing Plans
- Monitoring plan progress.
- Monitoring level of support and resistance.
- Real-time adjustment to plans.
Monitoring Outcomes
- Unanticipated consequences (positive and negative).
- Feedback for improvement in the planning process.
Planning Tools (Budgets)
- Capital expenditure budget: Spending on items with long-term use.
- Expense budget: All planned spending amounts for the coming year.
- Proposed budget: Plan for needed funds, submitted to a superior or budgeting committee.
- Approved budget: Specifies the manager’s spending authorization.
- Incremental budgeting approach: Budget from the previous year, with arguments.
- Zero-based budgeting: Justifying all allocations from zero each year.
Goal Setting
- Specific, measurable, agreed-upon, realistic, and time-bound goals.
Coordination – Definition
- Coordination brings together different activities for unity of action (Mooney & Reiley).
Characteristics of Good Coordination
- Timely and results-oriented.
- Continuous.
- Motivating and corrective.
- Internal and external.
- Anticipates and prevents problems.
Types of Coordination
- Internal: Different employee groups within same departments or differing levels (managers).
- External: Organization and other stakeholders (customers, suppliers, government).
Objectives of Coordination
- Reconciling individual and organizational goals.
- Avoiding duplication of effort and maximizing efficient use of time and energy.
- Achieving economy and efficiency by reducing duplication and better resource utilization.
- Promoting good personal relations and conflict prevention between staff and management.
- Employee job satisfaction & retention.
Principles of Coordination
- Direct contact for effective exchange and understanding of opinions/ ideas.
- Early start – effectively implementing strategies at the start of the planning period.
- Reciprocal relationships where efforts and interests are integrated towards a common purpose.
- Continuous process for smooth implementation.
Steps to Achieve Coordination
- Defining clear goals for individuals and their contributions.
- Developing precise and comprehensive programs and policies.
- Establishing clear lines of responsibility.
- Promoting effective collaboration and cooperation among workers.
- Providing effective leadership and supervision.
Techniques of Coordination
- Common purpose to ensure efficient work from all staff.
- Using managerial functions (communication, leadership, authority delegation).
- Establishing simplified organizational structures.
- Harmonized policies and programmes (all plans working towards a cohesive goal).
- Using group meetings.
- Use of liaison officers for external relations.
- Additional techniques (meetings, internet, e-mail, newsletters, teams, and committees).
Organizing
- Arranging activities to contribute to organizational goals.
- Determining structures, allocating tasks, and coordinating towards organizational goals.
- Mechanism or organic organizational choice.
Organizing - (Well Organized Unit)
- Clear lines of authority and responsibility.
- Defined jobs, procedures, and standards.
- Clear understanding of work duties and how to complete them.
- Defined quality, quantity, and performance standards.
Organizing for Success
- Clarify roles & responsibilities in the organization.
- Investigate possible problems (chain of command, job descriptions, evaluation & control methods, standing plans).
- Evaluate the situation (assess organizational performance).
- Plan for improvement (develop strategies to overcome problems).
Organizing (Small Organizations, Organizational Charts)
- All organizations, even small ones, need organizational structure.
- For even a one-person company, an organizational chart is needed.
- Large organizations show position titles, chains of command and who occupies each position.
The Organization Chart
- Choosing organizational type (tall vs flat, vs functional/geographic).
- Identifying required positions.
- Assigning people to fill positions.
- Considering span of control.
Span of Control
- Number of subordinates reporting to a supervisor.
- Historical span of control expectations, and modern span of control expectations, and dependence on organizational type and training of subordinates.
- Factors that affect span of control (competence, complexity, similar tasks, subordinates' need for direction & control, geographic dispersed nature of work).
Flat vs Tall Organizations
- Flat: fewer management layers, wide span of control, simplified decision-making, better for training & empowered employees, fewer managers.
- Tall: multiple layers, narrow span of control, better supervision, slower decision-making, greater control & supervision.
Informal Organization
- Understanding the informal relationships within an organization, how people really work together.
- Identifying key individuals (gatekeepers, leaders).
- Recognizing that formal authority isn’t the only form of power or influence.
Types of Organizations
- Functional
- Geographic
- Service/Product
- Matrix
Advantages/Disadvantages of Functional Organization
- Advantages: Functionally specialized people, less duplication of effort, simpler training, increased returns to scale, tight boss control.
- Disadvantages: Boss responsibility performance only, can overwork the boss, slow down decision-making, reduces focus, may not produce general managers.
Geographic Organization
- Focus on clients, suppliers, regulations, customs unique to each area, provides local knowledge and relationships.
- Manager roles more generalized, training more challenging, resources may be competed for.
Service/Product Organization
- Focused on various production or service operations.
Matrix Organization
- A typical functional department with a superimposed project team.
- Members from different departments report jointly to both functional and project managers.
Controlling
- Ensuring activities have desired results.
- Setting targets and goals.
- Measuring performance, and taking corrective action.
Types of Control Systems
- Steering (precontrol): identifying and removing future problems before they arise.
- Intermediate milestones (yes/no).
- Concurrent controls (taking control while work is being done).
- Feedback controls (post-action): measuring success of tasks after completion
- Profit at end of a project.
Checklist for Effective Control Systems
- Controls tailored to the nature of the activity.
- Prompt reporting of deviations
- Future-oriented controls
- Identifying exceptions at strategic points
- Objective controls
- Flexible controls
- Reflecting the organizational structure, economic, understandable standards, with corrective actions.
Two Basic Control Approaches
- Traditional: Setting standards, measuring actual performance against standards, taking corrective action.
- Commitment-Based: Getting staff to want quality, hiring good staff, promoting self-control, a people-centered approach, organizational justice, financial encouragement for performance (financial rewards, profit-sharing).
Scope or Areas of Control
- All aspects including policies, procedures, the entire organization, staff, methods and research.
Process of Control
- Setting objectives.
- Establishing performance indicators.
- Defining performance standards (or targets).
- Monitoring and evaluating performance against standards.
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Description
Test your understanding of key management functions and planning concepts in this quiz. Explore topics such as negotiation, controlling, and various types of plans. Assess your knowledge of management theories and practical applications within organizations.