Podcast
Questions and Answers
Why should MIS be considered more of a management subject than a technology subject?
Why should MIS be considered more of a management subject than a technology subject?
- Because it involves programming languages.
- Because it is primarily a hardware-focused discipline.
- Because MIS requires advanced technical skills.
- Because computers are merely tools for managers. (correct)
What is NOT considered a physical component of an organizational information system?
What is NOT considered a physical component of an organizational information system?
- Manual procedures
- Software applications
- Hardware equipment
- Strategic information (correct)
Which of the following is an example of hardware in an information system?
Which of the following is an example of hardware in an information system?
- Database management systems
- User manuals
- Word processing software
- CPU (correct)
What is the role of application software in an information system?
What is the role of application software in an information system?
Which of the following classifications of information involves long-term policy decisions?
Which of the following classifications of information involves long-term policy decisions?
Which of these statements about the scope of MIS is incorrect?
Which of these statements about the scope of MIS is incorrect?
What is one of the key characteristics that makes computers valuable for MIS?
What is one of the key characteristics that makes computers valuable for MIS?
Which of the following roles does NOT belong to operating personnel in an information system?
Which of the following roles does NOT belong to operating personnel in an information system?
What is the primary purpose of a Transaction Processing System (TPS)?
What is the primary purpose of a Transaction Processing System (TPS)?
Who primarily utilizes the output from a Transaction Processing System?
Who primarily utilizes the output from a Transaction Processing System?
Which of the following is NOT an example of a Transaction Processing System?
Which of the following is NOT an example of a Transaction Processing System?
In what way does a Management Information System (MIS) utilize data from a TPS?
In what way does a Management Information System (MIS) utilize data from a TPS?
How do operational managers typically make decisions based on TPS outputs?
How do operational managers typically make decisions based on TPS outputs?
What is a key feature of the reports produced by a Management Information System?
What is a key feature of the reports produced by a Management Information System?
Which function is typically associated with a Payroll System?
Which function is typically associated with a Payroll System?
What can the information produced by a point of sale system help tactical managers do?
What can the information produced by a point of sale system help tactical managers do?
What is the primary objective of G2C websites?
What is the primary objective of G2C websites?
Which advantage of e-commerce is primarily related to organizations?
Which advantage of e-commerce is primarily related to organizations?
How does e-commerce support 'pull' type supply management?
How does e-commerce support 'pull' type supply management?
What is an advantage of e-commerce for customers regarding product information?
What is an advantage of e-commerce for customers regarding product information?
Which of the following is NOT an advantage of e-commerce to organizations?
Which of the following is NOT an advantage of e-commerce to organizations?
What benefit do e-commerce applications provide to customers in terms of product delivery?
What benefit do e-commerce applications provide to customers in terms of product delivery?
Which feature of e-commerce enhances customers' ability to make informed purchase decisions?
Which feature of e-commerce enhances customers' ability to make informed purchase decisions?
What is a key reason for an organization to adopt e-commerce?
What is a key reason for an organization to adopt e-commerce?
What key aspect does service level monitoring assess?
What key aspect does service level monitoring assess?
Which of the following is considered an operational evaluation method?
Which of the following is considered an operational evaluation method?
What is the primary focus of a Post-Installation Review (PIR)?
What is the primary focus of a Post-Installation Review (PIR)?
Which term best describes the measure of resources used to achieve output in a system?
Which term best describes the measure of resources used to achieve output in a system?
Which element is NOT part of the model structure for effectiveness evaluation?
Which element is NOT part of the model structure for effectiveness evaluation?
Cost-Benefit Analysis primarily focuses on what aspect of the system?
Cost-Benefit Analysis primarily focuses on what aspect of the system?
What does the effectiveness of information systems primarily relate to?
What does the effectiveness of information systems primarily relate to?
In evaluating the performance of a system, which of the following is a measure of operation efficiency?
In evaluating the performance of a system, which of the following is a measure of operation efficiency?
What is one advantage of using ERP systems?
What is one advantage of using ERP systems?
What is a common drawback of ERP systems?
What is a common drawback of ERP systems?
Which of these is NOT a business benefit of ERP systems?
Which of these is NOT a business benefit of ERP systems?
How can ERP systems potentially increase the risk of sensitive data loss?
How can ERP systems potentially increase the risk of sensitive data loss?
What role do decision support systems (DSS) play in an organization?
What role do decision support systems (DSS) play in an organization?
Which of the following ERP vendors is known for offering a managed ERP service over the web?
Which of the following ERP vendors is known for offering a managed ERP service over the web?
What is a common failure point for companies implementing ERP systems?
What is a common failure point for companies implementing ERP systems?
What is a primary function of decision support systems (DSS)?
What is a primary function of decision support systems (DSS)?
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Study Notes
Management Information Systems (MIS)
- MIS is primarily a management subject, as computers serve as tools for managers.
- MIS applications are found in all organizational departments at all levels.
- MIS addresses both structured and unstructured information from internal and external sources.
Physical Components of an Organizational Information System
- Hardware: Physical data processing equipment (e.g., CPU, monitor, keyboard, printer, drives, tapes, communication devices).
- Software: Instructions or programs that direct hardware operations (system software and application software).
- Database: Stores all data used by application software. Data is organized in files.
- Procedures: Formal operating instructions (e.g., manuals).
- Operating Personnel: Individuals responsible for operating information systems (e.g., computer operators, programmers, system analysts, managers).
- Input & Output: Physical inputs and outputs (e.g., printouts, reports).
Information Classification by Characteristic
- Strategic Information: Addresses long-term policy decisions, defining objectives and performance measurement.
- Tactical Information: Focuses on mid-range planning and control, involving actions to achieve strategic objectives.
- Operational Information: Deals with day-to-day operations, executing tasks and procedures.
Transaction Processing Systems (TPS)
- Record daily business transactions.
- Used by operational managers.
- Provide answers to routine questions (e.g., sales figures, inventory levels, outstanding dues).
- Examples: Point-of-sale systems, payroll systems, stock control systems, airline booking systems.
Management Information Systems (MIS)
- Used by tactical managers to monitor organizational performance.
- Uses TPS output as input.
- Analyzes data with algorithms to generate reports for monitoring, control, and future performance prediction.
- Example: Analyzing sales trends for inventory management decisions.
Decision Support Systems (DSS)
- Interactive software-based systems that support managers in decision-making.
- Access large volumes of information from various systems.
- Utilize analytical models to provide summarized information, exceptions, patterns, and trends.
- Assist in decision-making but do not make decisions themselves.
Evaluation of Information Systems
- Computer Performance Evaluation: Assesses hardware production capabilities, efficiency, and bottlenecks.
- Service Level Monitoring: Measures information and support provided to users.
- User Attitude Survey: Gathers feedback from users on system usability.
- Post-Installation Review: Evaluates whether the system meets requirements.
- Cost-Benefit Analysis: Quantifies the system's impact on organizational performance in financial terms.
Evaluation Criteria
- Effectiveness: Measures the quality of system output.
- Efficiency: Evaluates the resource use needed to achieve output.
Product-Based Evaluation
- Focuses on the product or output of the system (effectiveness evaluation).
- Model Structure:
- Timeliness: Information is available when needed.
- Relevance: Information is pertinent to the decision.
- Accuracy: Information is correct and reliable.
- Completeness: Information is fully comprehensive.
- Adequacy: Information is sufficient for the decision.
- Explicitness: Information is clear and understandable.
- Exception-Based: Focuses on deviations from norms or expectations.
Cost-Benefit-Based Evaluation
- Examines the economic viability of the system.
- Compares expected costs (development, implementation, operation) against expected benefits and savings.
- Determines cost-effectiveness.
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