Management Information Systems Overview
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Questions and Answers

Why should MIS be considered more of a management subject than a technology subject?

  • Because it involves programming languages.
  • Because it is primarily a hardware-focused discipline.
  • Because MIS requires advanced technical skills.
  • Because computers are merely tools for managers. (correct)

    • What is NOT considered a physical component of an organizational information system?

  • Manual procedures
  • Software applications
  • Hardware equipment
  • Strategic information (correct)

    • Which of the following is an example of hardware in an information system?

  • Database management systems
  • User manuals
  • Word processing software
  • CPU (correct)

    • What is the role of application software in an information system?

    <p>Direct the operation of underlying hardware.</p> Signup and view all the answers

    Which of the following classifications of information involves long-term policy decisions?

    <p>Strategic Information</p> Signup and view all the answers

    Which of these statements about the scope of MIS is incorrect?

    <p>It only deals with structured information.</p> Signup and view all the answers

    What is one of the key characteristics that makes computers valuable for MIS?

    <p>Their capacity to handle large amounts of data.</p> Signup and view all the answers

    Which of the following roles does NOT belong to operating personnel in an information system?

    <p>External Vendors</p> Signup and view all the answers

    What is the primary purpose of a Transaction Processing System (TPS)?

    <p>To record day-to-day business transactions.</p> Signup and view all the answers

    Who primarily utilizes the output from a Transaction Processing System?

    <p>Operational managers.</p> Signup and view all the answers

    Which of the following is NOT an example of a Transaction Processing System?

    <p>Market Research System.</p> Signup and view all the answers

    In what way does a Management Information System (MIS) utilize data from a TPS?

    <p>It analyzes and summarizes the data for management reports.</p> Signup and view all the answers

    How do operational managers typically make decisions based on TPS outputs?

    <p>Through routine and highly structured processes.</p> Signup and view all the answers

    What is a key feature of the reports produced by a Management Information System?

    <p>They aggregate, compare, and summarize data.</p> Signup and view all the answers

    Which function is typically associated with a Payroll System?

    <p>Processing employee salaries and loans.</p> Signup and view all the answers

    What can the information produced by a point of sale system help tactical managers do?

    <p>Analyze product performance trends.</p> Signup and view all the answers

    What is the primary objective of G2C websites?

    <p>To reduce the time for fulfilling citizen requests</p> Signup and view all the answers

    Which advantage of e-commerce is primarily related to organizations?

    <p>Providing better customer service</p> Signup and view all the answers

    How does e-commerce support 'pull' type supply management?

    <p>By starting processes when there is an order from a customer</p> Signup and view all the answers

    What is an advantage of e-commerce for customers regarding product information?

    <p>It provides required information swiftly</p> Signup and view all the answers

    Which of the following is NOT an advantage of e-commerce to organizations?

    <p>Increased costs for information management</p> Signup and view all the answers

    What benefit do e-commerce applications provide to customers in terms of product delivery?

    <p>Quicker delivery of products</p> Signup and view all the answers

    Which feature of e-commerce enhances customers' ability to make informed purchase decisions?

    <p>Allowing customers to see reviews from other buyers</p> Signup and view all the answers

    What is a key reason for an organization to adopt e-commerce?

    <p>To simplify business processes and enhance efficiency</p> Signup and view all the answers

    What key aspect does service level monitoring assess?

    <p>Information and support provided to users</p> Signup and view all the answers

    Which of the following is considered an operational evaluation method?

    <p>User Attitude Survey</p> Signup and view all the answers

    What is the primary focus of a Post-Installation Review (PIR)?

    <p>Estimating system performance against requirements</p> Signup and view all the answers

    Which term best describes the measure of resources used to achieve output in a system?

    <p>Efficiency</p> Signup and view all the answers

    Which element is NOT part of the model structure for effectiveness evaluation?

    <p>User satisfaction</p> Signup and view all the answers

    Cost-Benefit Analysis primarily focuses on what aspect of the system?

    <p>Quantifying organizational performance in monetary terms</p> Signup and view all the answers

    What does the effectiveness of information systems primarily relate to?

    <p>Quality of the outputs produced</p> Signup and view all the answers

    In evaluating the performance of a system, which of the following is a measure of operation efficiency?

    <p>Resources utilized to achieve output</p> Signup and view all the answers

    What is one advantage of using ERP systems?

    <p>They centralise data, providing a more accurate view of information.</p> Signup and view all the answers

    What is a common drawback of ERP systems?

    <p>They often require businesses to re-engineer processes.</p> Signup and view all the answers

    Which of these is NOT a business benefit of ERP systems?

    <p>Complexity</p> Signup and view all the answers

    How can ERP systems potentially increase the risk of sensitive data loss?

    <p>By consolidating data into a single system.</p> Signup and view all the answers

    What role do decision support systems (DSS) play in an organization?

    <p>DSS help managers make decisions based on data analysis.</p> Signup and view all the answers

    Which of the following ERP vendors is known for offering a managed ERP service over the web?

    <p>NetERP from NetSuite</p> Signup and view all the answers

    What is a common failure point for companies implementing ERP systems?

    <p>Ignoring the complexity of business processes.</p> Signup and view all the answers

    What is a primary function of decision support systems (DSS)?

    <p>To summarize information and identify trends.</p> Signup and view all the answers

    Study Notes

    Management Information Systems (MIS)

    • MIS is primarily a management subject, as computers serve as tools for managers.
    • MIS applications are found in all organizational departments at all levels.
    • MIS addresses both structured and unstructured information from internal and external sources.

    Physical Components of an Organizational Information System

    • Hardware: Physical data processing equipment (e.g., CPU, monitor, keyboard, printer, drives, tapes, communication devices).
    • Software: Instructions or programs that direct hardware operations (system software and application software).
    • Database: Stores all data used by application software. Data is organized in files.
    • Procedures: Formal operating instructions (e.g., manuals).
    • Operating Personnel: Individuals responsible for operating information systems (e.g., computer operators, programmers, system analysts, managers).
    • Input & Output: Physical inputs and outputs (e.g., printouts, reports).

    Information Classification by Characteristic

    • Strategic Information: Addresses long-term policy decisions, defining objectives and performance measurement.
    • Tactical Information: Focuses on mid-range planning and control, involving actions to achieve strategic objectives.
    • Operational Information: Deals with day-to-day operations, executing tasks and procedures.

    Transaction Processing Systems (TPS)

    • Record daily business transactions.
    • Used by operational managers.
    • Provide answers to routine questions (e.g., sales figures, inventory levels, outstanding dues).
    • Examples: Point-of-sale systems, payroll systems, stock control systems, airline booking systems.

    Management Information Systems (MIS)

    • Used by tactical managers to monitor organizational performance.
    • Uses TPS output as input.
    • Analyzes data with algorithms to generate reports for monitoring, control, and future performance prediction.
    • Example: Analyzing sales trends for inventory management decisions.

    Decision Support Systems (DSS)

    • Interactive software-based systems that support managers in decision-making.
    • Access large volumes of information from various systems.
    • Utilize analytical models to provide summarized information, exceptions, patterns, and trends.
    • Assist in decision-making but do not make decisions themselves.

    Evaluation of Information Systems

    • Computer Performance Evaluation: Assesses hardware production capabilities, efficiency, and bottlenecks.
    • Service Level Monitoring: Measures information and support provided to users.
    • User Attitude Survey: Gathers feedback from users on system usability.
    • Post-Installation Review: Evaluates whether the system meets requirements.
    • Cost-Benefit Analysis: Quantifies the system's impact on organizational performance in financial terms.

    Evaluation Criteria

    • Effectiveness: Measures the quality of system output.
    • Efficiency: Evaluates the resource use needed to achieve output.

    Product-Based Evaluation

    • Focuses on the product or output of the system (effectiveness evaluation).
    • Model Structure:
      • Timeliness: Information is available when needed.
      • Relevance: Information is pertinent to the decision.
      • Accuracy: Information is correct and reliable.
      • Completeness: Information is fully comprehensive.
      • Adequacy: Information is sufficient for the decision.
      • Explicitness: Information is clear and understandable.
      • Exception-Based: Focuses on deviations from norms or expectations.

    Cost-Benefit-Based Evaluation

    • Examines the economic viability of the system.
    • Compares expected costs (development, implementation, operation) against expected benefits and savings.
    • Determines cost-effectiveness.

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    Related Documents

    Management Information Systems (MIS) Lecture Notes PDF

    Description

    Explore the key components and applications of Management Information Systems (MIS). This quiz covers hardware, software, databases, and procedures that are crucial for effective organizational information systems. Test your knowledge on how these elements support managers and influence decision-making processes.

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