Information Systems Overview Quiz

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Questions and Answers

What is the primary function of the processing component in an information system?

  • Converting data into useful outputs (correct)
  • Producing documents and reports
  • Storing data and information
  • Gathering raw data

Which of the following best describes feedback in an information system?

  • The production of various documents and reports
  • Information used to make changes to input or processing activities (correct)
  • The storage of completed data and information
  • The initial data gathering process

What is the significance of an organization being viewed as a system?

  • It solely focuses on profit maximization.
  • It eliminates the need for feedback mechanisms.
  • It includes only human resources.
  • It comprises interrelated components with specific functions. (correct)

In the context of an information system, what does the term 'output' refer to?

<p>The production of useful information, such as reports (C)</p> Signup and view all the answers

Which of the following is NOT one of the elements of an information system?

<p>Emphasis on marketing (D)</p> Signup and view all the answers

What is a key benefit of valuable information for organizations?

<p>It helps improve efficiency and effectiveness. (D)</p> Signup and view all the answers

Which of the following best describes a Computer-Based Information System (CBIS)?

<p>A single set of hardware, software, databases, telecommunications, people, and procedures. (D)</p> Signup and view all the answers

How do investment analysts utilize information systems?

<p>They manually create charts and trend lines to assist in decision making. (C)</p> Signup and view all the answers

What is the role of technology infrastructure in a Computer-Based Information System?

<p>To serve as the shared resources foundation for the system. (B)</p> Signup and view all the answers

Which of the following statements about information systems is accurate?

<p>An information system can be both manual and computerized. (D)</p> Signup and view all the answers

What does the value chain include in an organization?

<p>Inbound logistics, production, and customer services (D)</p> Signup and view all the answers

What is the main purpose of Supply Chain Management (SCM)?

<p>To determine required supplies and manage delivery (C)</p> Signup and view all the answers

Which of the following is NOT a function of Customer Relationship Management (CRM) programs?

<p>Financial investment analysis (B)</p> Signup and view all the answers

Which aspect of organizational culture is emphasized?

<p>Shared understandings among a group (C)</p> Signup and view all the answers

What does SCM help to schedule and control?

<p>Supply shipments and product delivery (A)</p> Signup and view all the answers

What is one benefit of using CRM systems?

<p>Improves customer feedback for product design (C)</p> Signup and view all the answers

How does the value chain contribute to an organization?

<p>By optimizing various interrelated activities (B)</p> Signup and view all the answers

What is a key characteristic of a supply chain?

<p>It requires understanding of customer demand (A)</p> Signup and view all the answers

Which component of a computer-based information system is responsible for the execution of tasks?

<p>Hardware (A)</p> Signup and view all the answers

What is the primary function of a database in a computer-based information system?

<p>To organize and store related data (A)</p> Signup and view all the answers

Which factor is included in the Technology Acceptance Model (TAM) that influences attitudes toward information systems?

<p>Ease of use (B)</p> Signup and view all the answers

Which of the following best describes intranet?

<p>An internal network for organizational communication (B)</p> Signup and view all the answers

What relationship do technology diffusion and technology infusion have?

<p>Diffusion measures spread, while infusion measures integration. (B)</p> Signup and view all the answers

What is the function of networks in a computer-based information system?

<p>Connecting computers for electronic communication (B)</p> Signup and view all the answers

Which of the following accurately describes an extranet?

<p>A controlled access network for selected outsiders (A)</p> Signup and view all the answers

Which of the following is NOT a component of a computer-based information system?

<p>Internal policies (A)</p> Signup and view all the answers

What does the term 'telecommunication' refer to in the context of information systems?

<p>The electronic transmission of signals for communication. (B)</p> Signup and view all the answers

Which of the following best describes the relationship between people and computer-based information systems?

<p>People are considered the most important element in information systems. (B)</p> Signup and view all the answers

What distinguishes data from information?

<p>Information is one of the most valuable resources. (B)</p> Signup and view all the answers

Which type of data is represented by graphic images and pictures?

<p>Image data (D)</p> Signup and view all the answers

What is the primary purpose of transforming data into information?

<p>To make the data meaningful and useful. (D)</p> Signup and view all the answers

Which is NOT a characteristic that contributes to the value of information?

<p>Newness of data (B)</p> Signup and view all the answers

Who primarily benefits from effective information systems within organizations?

<p>All levels of management and stakeholders (B)</p> Signup and view all the answers

Which of the following correctly describes 'knowledge' in the context of information systems?

<p>Understanding gained from information. (C)</p> Signup and view all the answers

What is a potential outcome of achieving competitive advantage?

<p>Better customer service (B)</p> Signup and view all the answers

What process describes the logically related tasks applied to data?

<p>Data processing (B)</p> Signup and view all the answers

Which of the following is NOT one of the strategic planning options for competitive advantage?

<p>Market saturation (C)</p> Signup and view all the answers

To gain a competitive advantage, organizations utilize information systems primarily to:

<p>Streamline internal processes and improve decision-making. (A)</p> Signup and view all the answers

What does the bargaining power of suppliers affect in an organization?

<p>Product pricing (C)</p> Signup and view all the answers

Which type of data includes sounds, noise, or tones?

<p>Audio data (A)</p> Signup and view all the answers

What strategy involves being the first to market with a new product?

<p>Creating new products and services (D)</p> Signup and view all the answers

What aspect of information is primarily influential in decision-making processes?

<p>The extent of its usability (B)</p> Signup and view all the answers

Which factor is NOT included in the five-forces model?

<p>Market growth potential (D)</p> Signup and view all the answers

What should managers consider when designing and implementing systems?

<p>The risks involved (C)</p> Signup and view all the answers

What does the concept of 'organizational culture' primarily influence?

<p>Unwritten beliefs and values (C)</p> Signup and view all the answers

Which one of the following strategies aims to improve existing product lines?

<p>Improved existing products and services (D)</p> Signup and view all the answers

Flashcards

The Value of Information

Information is valuable when it helps people and organizations achieve their goals by improving efficiency and effectiveness.

What is a Computer-Based Information System (CBIS)?

A system that uses computers to process and manage information. It includes hardware, software, databases, networks, people, and procedures.

What is Technology Infrastructure?

The underlying infrastructure of a CBIS, including shared resources such as computers, networks, software, and databases. It provides the foundation for all computer-based information systems within an organization.

What is a Manual Information System?

An information system that doesn't rely on computers. Examples include manual charts and trend lines used in investment analysis.

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How are Information Systems Classified?

Information systems can be either manual or computerized. Each type has its own advantages depending on the task and the needs of the user.

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Computer-Based Information System (CBIS)

Computer hardware, software, databases, people, and procedures that work together to process information and support business operations.

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Hardware

The physical equipment used in a CBIS, such as computers, servers, scanners, printers, and keyboards.

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Software

The programs that control the hardware and process information in a CBIS, such as operating systems, applications, and databases.

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Databases

Organized collections of related data that are stored and managed electronically.

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People

The people who use and manage the CBIS, including users, managers, developers, and support staff.

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Procedures

The rules, procedures, and policies that guide how the CBIS is used and managed.

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Telecommunications

The electronic transmission of signals for communication, such as networks, internet, intranet, and extranet.

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Internet

The world's largest computer network, connecting thousands of interconnected networks to exchange information.

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Intranet

A private network within an organization that allows employees to share information and collaborate on projects.

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Extranet

A network that leverages web technology to allow selected outsiders, like business partners or customers, to access authorized resources of a company's intranet.

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Information System

A set of interconnected parts that gather, process, store, share data and information to achieve a specific goal.

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Data

The raw material or input that an information system processes.

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Information

Processed data that has meaning and relevance to the user.

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Processing

The process of transforming raw data into useful information.

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Output

The end result of processing, providing insights or knowledge to the user.

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What is data?

Raw facts and figures that are unprocessed and lack context or meaning. Example: sales figures without context about the product or region.

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What is Information?

Processed data that provides context, meaning, and insights. It helps us solve problems and make decisions. Example: comparing sales figures from different regions, revealing which region is performing better.

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What is a process?

A collection of logically related tasks performed to transform data into information. Example: a process to calculate average sales per employee, using sales figures and employee data.

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What is knowledge?

The understanding and awareness gained from information. It allows us to make informed decisions and take effective actions. Example: recognizing a sales trend and adjusting marketing strategies based on information.

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How does information relate to data?

A collection of data organized to make it meaningful and useful. Example: a sales report showing sales figures for different products, regions, and time periods.

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How is data transformed into information?

The process of selecting, organizing, and manipulating data to create meaningful information. Example: using sales data to calculate average sales per region or product.

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What is a data set?

A collection of related data that can be used to answer specific questions or make informed decisions. Example: a database containing information about customers, products, and sales.

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What makes information valuable?

The value of information depends on its usefulness in the decision-making process. Example: information about market trends is valuable for making informed marketing decisions.

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What are characteristics of valuable information?

Characteristics that determine the quality of data. It includes accuracy, completeness, consistency, timeliness, and relevance. Example: accurate sales figures, complete customer data, and timely market trend information.

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What is a competitive advantage?

The ability of an organization to outperform its competitors. This can be achieved using information systems to improve efficiency, offer better products/services, or gain a competitive edge. Example: using online platforms to reach wider customer markets.

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Value Chain

A series of activities that involve handling raw materials, processing them, and delivering finished goods to customers.

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Supply Chain Management (SCM)

The process of managing the flow of supplies, information, and goods from raw materials to customers to ensure efficient production and distribution.

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Customer Relationship Management (CRM)

A system that focuses on managing relationships and interactions with customers throughout their customer journey.

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Organizational Culture

A shared set of beliefs, values, and assumptions within an organization that guide its behavior and decision-making.

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Organizational Culture's Impact on Information Systems

How an organization's shared beliefs, values, and decision-making approaches influence its information systems.

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Competitive Advantage via Information Systems

A strategic advantage gained by an organization through the effective use of information technology, resulting in higher product quality, improved customer service and reduced costs.

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Porter's Five Forces

A model that analyzes competitive forces impacting an industry: rivalry among existing competitors, threat of new entrants, bargaining power of buyers, bargaining power of suppliers, and threat of substitute products or services.

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Strategic Planning for Competitive Advantage

Strategies for achieving competitive advantage include cost leadership, differentiation, niche strategy, growth in sales, first to market, customizing products/services, hiring top talent, and innovation.

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Organizational Change Management

The process of planning, implementing, and managing changes in an organization. This often involves mergers, acquisitions, or significant technological advancements.

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Risks in System Development

Potential negative consequences of designing, developing, or implementing information systems. These could include financial losses, operational disruptions, security breaches, or reputational damage.

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Study Notes

Fundamentals of Information Systems

  • This course outlines the fundamentals of Information Systems.
  • The course is offered by the Faculty of Information Science at the University of Information Technology.

Course Outlines

  • The course covers Introduction to Information Concepts, Computer-Based Information Systems, and Information and Organization Systems.

Learning Objectives

  • Identify characteristics that define data quality.
  • Discuss information systems use, people who use them, and benefits.
  • Determine and discuss competitive advantages using information systems.

1.1 Introduction to Information Concepts

  • Information is one of an organization's most valuable resources. It is often considered to be different from data.
  • Data is raw facts.

Data, Information, and Knowledge

  • Data are raw facts: includes alphanumeric, images, audio, video.
  • Table Types of data: a table showing data types and examples.
  • Information is organized data, to convey meaning and useful insights.
  • Process is the set of logically related tasks.
  • Knowledge is awareness and understanding of a set of information.
  • Transforming data to information is process that involve knowledge. Process is essential to form the meaningful and useful information.

Characteristics of Valuable Information

  • The value of information is tied to how useful it is in decision-making.
  • Relevant, accurate, complete, economical, flexible, reliable, secure, simple, and timely are significant aspects of valuable information.

Components of Computer-Based Information Systems

  • Hardware (input, processing, and output equipment.)
  • Software (computer programs that handle info processing.)
  • Database (organized collection of facts.)
  • People (most important element in CBIS.)
  • Procedures (strategies, policies, rules, and methods.)
  • Telecommunication ( electronic transmission of signals. Networks connects multiple computers)

What is Information Systems?

  • Information systems (IS) is a set of interrelated elements that collect, manipulate, store, disseminate data and information, and provide feedback to achieve objectives.

The Components of an Information System

  • A diagram showing the components of an Information System, input, processing, output, and feedback.

What is Organization Systems?

  • An organization is a formal collection of people and resources to achieve objectives. It's a system that incorporates inputs, processing mechanisms, outputs, and feedback. It involves money, people, materials, machinery, data, information, and decisions.

Information and Organizational Systems

  • Diagram of the general model of an organization. It illustrates the input, product transformation, and output aspects within an organization. The supply chain and customer relationship management are also included.

Value Chain

  • Series of activities that includes inbound and outbound logistics, warehouse and storage, production and manufacturing, and customer service.

Supply Chain Management (SCM)

  • Determines what supplies are needed to meet customer demand, how those supplies are processed into finished products, and how shipments are scheduled.

Customer Relationship Management (CRM)

  • Manages customer interactions, including marketing and sales activities, as well as customer service, to retain loyal customers.

Organizational Culture and Change

  • Culture is a set of understandings and assumptions shared by a group. Organizational culture is how a company or organization conducts itself. Organizational change is when two or more organizations merge.

Competitive Advantage

  • Competitive advantage leads to higher quality products, better customer service, or lower costs by exploiting advantages or weaknesses, e.g. pricing. Porter's five forces model explains aspects of rivalry among existing competitors, threat of new entrants, threat of substitutes, and bargaining power of buyers and suppliers.

Strategic Planning for Competitive Advantage

  • Strategies, such as cost leadership, differentiation, and niche strategy, in the context of planning competitive advantage.

Quiz on Information Systems

  • Managers must consider risks when designing, developing, and implementing information systems. Systems can fail, or be costly.

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