99 Questions
Which of the following is NOT one of the essential managerial tasks?
Leading
True or False: Conceptual skills include the ability to understand, alter, lead, and control the behavior of other individuals and groups.
False
What is the main responsibility of first-line managers?
Supervising non-managerial employees
Which of the following is a measure of the appropriateness of an organization's goals and the degree to which it achieves those goals?
Effectiveness
What is the ability to understand, alter, lead, and control the behavior of other individuals and groups called?
Human Skills
What are organizations that operate and compete in more than one country called?
Global Organizations
Which of the following is NOT considered as an organization's resource?
Competitors
True or False: An organization's vision is a short, succinct, and inspiring statement of what the organization intends to become and the goals it is seeking to achieve.
True
According to McGregor’s X and Y Theory of leadership, which type of manager allows employees to become part of the decision-making process?
Allow employees to become part of the decision-making process
True or False: Global competition is not affected by the not-for-profit sectors.
False
True or False: In contrast to middle managers, top managers are responsible for the performance of specific departments.
False
What does management include?
Planning, organizing, leading, and controlling
Managers at all levels and in all departments are responsible for planning, organizing, leading, and controlling.
True
What is the mission of Cyber Tech Career College?
To establish a post-secondary training institution
When was Cyber Tech Career College established?
March 1999
What is the contact phone number for Cyber Tech Career College?
(242) 322-4223
Who is Cyber Tech Career College registered with?
The Ministry of Education
What is the vision of Cyber Tech Career College?
To register with The Bahamas Ministry of Education
What is the copyright year of Cyber Tech Career College?
2023
True or False: The attraction-selection-attrition framework suggests that employees who are dissimilar in personality from that of the founders are more likely to leave the organization over time.
True
True or False: Conceptual skills include the ability to understand, alter, lead, and control the behavior of other individuals and groups.
True
True or False: In contrast to middle managers, top managers are responsible for the performance of specific departments.
False
True or False: Global competition is not affected by the not-for-profit sectors.
False
True or False: An organization's vision is a short, succinct, and inspiring statement of what the organization intends to become and the goals it is seeking to achieve.
True
True or False: Managers at all levels and in all departments are responsible for planning, organizing, leading, and controlling.
True
Anthony's ability to understand the moods of his subordinates is an attribute that makes him an excellent manager.
True
Anthony's ability to manage his own moods is an attribute that makes him an excellent manager.
True
Emotional intelligence is the attribute that makes Anthony an excellent manager.
True
Socialization is the attribute that makes Anthony an excellent manager.
False
Organizational commitment is the attribute that makes Anthony an excellent manager.
False
Attitude is the attribute that makes Anthony an excellent manager.
False
Emotional intelligence is the correct answer to the attribute that makes Anthony an excellent manager.
True
The correct answer to the attribute that makes Anthony an excellent manager is emotional intelligence.
True
Organizational culture comprises the shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals.
True
Emotional intelligence concerns understanding and managing the moods and emotions of others but not oneself.
False
Members of which of the following groups may be considered intrapreneurs?
False
The personal characteristics of the founders of an organization have an important role in the creation of the organization's culture.
False
Since managers are accountable for ensuring that organizations and their members behave in an ethical fashion, they need an external locus of control.
False
Both terminal and instrumental values of managers play a role in determining organizational culture.
True
Match the following terms with their correct definitions:
Reputation = Esteem or high character that individuals or organizations gain when they behave ethically Societal ethics = They emerge from a community's customs, laws, and attitudes Practical Decision Model = A model that includes factors such as acceptable standards, communication, and personal relationships in decision-making False = A decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way
Match the following terms with their correct definitions:
Reputation = Esteem or high character that individuals or organizations gain when they behave ethically Societal ethics = They emerge from a community's customs, laws, and attitudes Practical Decision Model = A model that includes factors such as acceptable standards, communication, and personal relationships in decision-making False = A decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way
Match the following terms with their correct definitions:
Reputation = Esteem or high character that individuals or organizations gain when they behave ethically Societal ethics = They emerge from a community's customs, laws, and attitudes Practical Decision Model = A model that includes factors such as acceptable standards, communication, and personal relationships in decision-making False = A decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way
Match the following terms with their correct definitions:
Reputation = Esteem or high character that individuals or organizations gain when they behave ethically Societal ethics = They emerge from a community's customs, laws, and attitudes Practical Decision Model = A model that includes factors such as acceptable standards, communication, and personal relationships in decision-making False = A decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way
Match the following terms with their correct definitions:
Reputation = Esteem or high character that individuals or organizations gain when they behave ethically Societal ethics = They emerge from a community's customs, laws, and attitudes Practical Decision Model = A model that includes factors such as acceptable standards, communication, and personal relationships in decision-making False = A decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way
Match the following terms with their correct definitions:
Reputation = Esteem or high character that individuals or organizations gain when they behave ethically Societal ethics = They emerge from a community's customs, laws, and attitudes Practical Decision Model = A model that includes factors such as acceptable standards, communication, and personal relationships in decision-making False = A decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way
Match the following terms with their definitions:
Ethical dilemma = A type of quandary in which people have to decide if they should act in a way that might help another person or group even though doing so might go against their own self-interest Ethics = Moral principles or beliefs about what is right or wrong. These beliefs guide people in their dealings with other individuals and groups Trust = The willingness of one person or group to have faith or confidence in the goodwill of another person, even though this puts them at risk Utilitarian rule = Ethical decisions that produce the greatest good for the greatest number of people
Match the following concepts with their descriptions:
Diversity = Differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and capabilities/ disabilities Managerial roles = In each of their managerial roles, managers can encourage organization wide acceptance and valuing of diversity Organizational culture = Comprises the shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals Ethical organizational culture = Those in which ethical values and norms are emphasized. They can help organizations and their members behave in a socially responsible manner
Match the following statements with their correct answers:
Encouraging diversity is most typical of a manager performing a decisional role in an organization. = False Increases efficiency & effectiveness of production and trade, increases company performance, increases national standard of living, well-being and prosperity. = Effects of ethical behavior The effective management of diversity is not only an essential responsibility of managers but an ethical and a business imperative. = True Evidence that diverse individuals continue to experience unfair treatment in the workplace as a result of biases, stereotypes, and overt discrimination. = Ethical
Match the following terms with their definitions:
Ethical organizational culture = Those in which ethical values and norms are emphasized. They can help organizations and their members behave in a socially responsible manner Utilitarian rule = Ethical decisions that produce the greatest good for the greatest number of people Trust = The willingness of one person or group to have faith or confidence in the goodwill of another person, even though this puts them at risk Ethics = Moral principles or beliefs about what is right or wrong. These beliefs guide people in their dealings with other individuals and groups
Match the following concepts with their descriptions:
Ethical dilemma = A type of quandary in which people have to decide if they should act in a way that might help another person or group even though doing so might go against their own self-interest Diversity = Differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and capabilities/ disabilities Organizational culture = Comprises the shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals Managerial roles = In each of their managerial roles, managers can encourage organization wide acceptance and valuing of diversity
Match the following statements with their correct answers:
Encouraging diversity is most typical of a manager performing a decisional role in an organization. = False Increases efficiency & effectiveness of production and trade, increases company performance, increases national standard of living, well-being and prosperity. = Effects of ethical behavior The effective management of diversity is not only an essential responsibility of managers but an ethical and a business imperative. = True Evidence that diverse individuals continue to experience unfair treatment in the workplace as a result of biases, stereotypes, and overt discrimination. = Ethical
Match the following terms with their definitions:
Diversity = Differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and capabilities/ disabilities Ethical Dilemma = A type of quandary in which people have to decide if they should act in a way that might help another person or group even though doing so might go against their own self-interest Ethics = Moral principles or beliefs about what is right or wrong Utilitarian = Ethical decisions that produce the greatest good for the greatest number of people
Match the following rules with their descriptions:
Justice Rule = Decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way Moral Rights Rule = Decision that best maintains and protects the fundamental or inalienable rights and privileges of the people affected by Practical Rule = Decision that a manager has no hesitation about communicating to people outside the company because the typical person would think it is acceptable Ethical Rule = Decision that a manager has no hesitation about communicating to people outside the company because the typical person would think it is acceptable
Match the following concepts with their descriptions:
Trust = The willingness of one person or group to have faith or confidence in the goodwill of another person, even though this puts them at risk Ethical Organizational Culture = Those in which ethical values and norms are emphasized Effective Management of Diversity = Not only an essential responsibility of managers but an ethical and a business imperative Appreciating Diversity = Grasping the central role that managers play in the effective management of diversity
Match the following terms with their definitions:
Quid Pro Quo Sexual Harassment = When a harasser asks or forces an employee to perform sexual favors to keep a job or receive a promotion Decisional Role = Encouraging diversity is most typical of a manager performing this role in an organization Utilitarian = Ethical decisions that produce the greatest good for the greatest number of people Ethical Organizational Culture = Can help organizations and their members behave in a socially responsible manner
Match the following terms with their definitions:
Diversity Concerns = Evidence that diverse individuals continue to experience unfair treatment in the workplace as a result of biases, stereotypes, and overt discrimination Ethics = Beliefs guide people in their dealings with other individuals and groups (stakeholders) and provide a basis for deciding whether behavior is right or proper Utilitarian = Managers choosing global outsourcing to reduce costs & lower prices or continue w high production costs @ home Trust = The willingness of one person or group to have faith or confidence in the goodwill of another person, even though this puts them at risk
Match the following rules with their descriptions:
Justice Rule = Decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way Moral Rights Rule = Decision that best maintains and protects the fundamental or inalienable rights and privileges of the people affected by Practical Rule = Decision that a manager has no hesitation about communicating to people outside the company because the typical person would think it is acceptable Ethical Rule = Decision that a manager has no hesitation about communicating to people outside the company because the typical person would think it is acceptable
Match the following terms with their definitions:
Quid Pro Quo Sexual Harassment = When a harasser asks or forces an employee to perform sexual favors to keep a job or receive a promotion Decisional Role = Encouraging diversity is most typical of a manager performing this role in an organization Utilitarian = Managers choosing global outsourcing to reduce costs & lower prices or continue w high production costs @ home Ethical Organizational Culture = Can help organizations and their members behave in a socially responsible manner
According to the text, norms are unwritten, informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group or organization. Is this statement true or false?
True
According to the text, sociocultural pressures emanate from the social structure of a country or society or from the national culture. Is this statement true or false?
True
According to the text, achievement orientation is a worldview that values personal stability or happiness and living for the present. Is this statement true or false?
False
According to the text, Hofstede's Model of National Culture includes a worldview that values assertiveness, performance, success, and competition. Which worldview is this?
a
According to the text, Hofstede's Model of National Culture includes a worldview that values thrift and persistence in achieving goals. Which worldview is this?
b
According to the text, Hofstede's Model of National Culture includes a worldview that values personal stability or happiness and living for the present. Which worldview is this?
c
Which of the following is a key factor in global outsourcing?
All of the above
What is the term for a worldview that values subordination of the individual to the goals of the group?
Collectivism
What are demographic forces?
Changing attitudes toward the characteristics of a population
What is nurturing orientation?
A worldview that values the quality of life, warm personal friendships, and services and care for the weak
What is national culture?
A set of values and norms of behavior considered important in a society
What is uncertainty avoidance?
Global Outsourcing
What are mores?
Norms considered central to the functioning of society
What is Cyber Tech Career College?
All of the above
Which of the following is NOT an outcome of changes in the technology managers use to design, produce, or distribute goods and services?
Economic forces
Which of the following is NOT an economic force that affects an organization's ability to obtain inputs and dispose of its outputs?
Competitors
Which of the following is the correct definition of 'folkways'?
The routine social conventions of everyday life.
Which of the following is the correct definition of 'uncertainty avoidance'?
The degree to which societies are willing to tolerate uncertainty and risk.
Which of the following is the correct definition of 'general environment'?
The wide-ranging global, economic, technological, sociocultural, demographic, political, and legal forces that affect an organization and its task environment.
Which of the following is the correct definition of 'free-trade doctrine'?
The idea that if each country specializes in the production of the goods and services that it can produce most efficiently, this will make the best use of global resources.
True or false: Franchising is when a company sells the rights to use its brand name and operating know-how in return for a lump-sum payment and a share of the franchiser's profits.
True
True or false: Intermediate-Term Plans are plans that span between one and five years.
True
True or false: Planning is important because it allows a company to take charge of both manufacturing and distributing its products in a foreign country or world region.
False
True or false: Hofstede's Model of National Culture includes a worldview that values thrift and persistence in achieving goals.
False
True or false: Sociocultural pressures emanate from the social structure of a country or society or from the national culture.
True
True or false: Conceptual skills include the ability to understand, alter, lead, and control the behavior of other individuals and groups.
True
Single-Use Plans are integrated sets of plans that can be altered and changed if the situation changes.
False
Flexibility is a quality of effective plans that allows for adjustments and changes.
True
Continuity is a quality of effective plans that ensures consistency and coherence.
True
Importing is when a company sells products at home that are made abroad.
False
Unrelated Diversification is when managers establish divisions or buy companies in new industries that are linked to their current businesses or industries.
False
Corporate-Level Strategy specifies in which industries and national markets an organization intends to compete in and why.
True
Differentiation Strategy is used by managers to gain a competitive advantage by focusing on distinguishing the organization's products from those of competitors.
True
Concentration on a Single Industry is when an organization uses its functional skills to develop new kinds of products or expand its locations.
False
According to Porter's theory, managers cannot simultaneously pursue both a low-cost strategy and a differentiation strategy.
True
Vertical Integration is entering a new industry or buying a company in a new industry that is not related in any way to an organization's current businesses or industries.
False
The periods of time over which plans are intended to apply or endure is called time horizons.
True
The ability of the CEO and top managers to convey a compelling vision of what they want the organization to achieve to their subordinates is strategy formulation.
False
Defining the Business looks at who are our customers, What customer needs are being satisfied, how are we satisfying customer needs.
False
The ability of the CEO and top managers to convey a compelling vision of what they want the organization to achieve to their subordinates is strategy formulation.
False
Study Notes
Management
- Management includes planning, organizing, leading, and controlling.
- Managers at all levels and in all departments are responsible for these tasks.
- Planning involves setting goals and determining the actions needed to achieve them.
- Organizing involves allocating resources and assigning tasks to achieve goals.
- Leading involves motivating and directing employees to achieve goals.
- Controlling involves monitoring and correcting performance to ensure goals are met.
Managerial Tasks
- Essential managerial tasks include planning, organizing, leading, and controlling.
- Non-essential managerial tasks are not specified.
Conceptual Skills
- Conceptual skills include the ability to understand, alter, lead, and control the behavior of other individuals and groups.
- These skills are important for managers to be effective.
First-Line Managers
- The main responsibility of first-line managers is to supervise and coordinate the activities of non-managerial employees.
Organizational Goals
- The main responsibility of top managers is to set and achieve organizational goals.
- The appropriateness of an organization's goals and the degree to which it achieves those goals can be measured by its effectiveness.
International Organizations
- Organizations that operate and compete in more than one country are called multinational corporations.
- Global competition affects all sectors, including not-for-profit sectors.
Leadership
- According to McGregor's X and Y Theory, Theory Y managers allow employees to become part of the decision-making process.
- Emotional intelligence is the ability to understand and manage the moods and emotions of oneself and others.
Organizational Culture
- Organizational culture comprises the shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals.
- The personal characteristics of the founders of an organization have an important role in the creation of the organization's culture.
Cyber Tech Career College
- Cyber Tech Career College was established in [year].
- The mission of Cyber Tech Career College is [mission].
- The contact phone number for Cyber Tech Career College is [phone number].
- The college is registered with [registering organization].
- The vision of Cyber Tech Career College is [vision].
- The email address for Cyber Tech Career College is [email address].
- The copyright year of Cyber Tech Career College is [copyright year].
Other Concepts
- Terminal values of managers play a role in determining organizational culture.
- Instrumental values of managers play a role in determining organizational culture.
- Norms are unwritten, informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group or organization.
- Sociocultural pressures emanate from the social structure of a country or society or from the national culture.
- Achievement orientation is a worldview that values personal stability or happiness and living for the present.
- Hofstede's Model of National Culture includes a worldview that values assertiveness, performance, success, and competition (masculinity).
- Hofstede's Model of National Culture includes a worldview that values thrift and persistence in achieving goals (long-term orientation).
- Demographic forces refer to the characteristics of a population, such as age, gender, and race.
- Nurturing orientation is a worldview that values subordination of the individual to the goals of the group.
- National culture refers to the shared values, beliefs, and customs of a country.
- Uncertainty avoidance refers to the degree to which a society tolerates uncertainty and ambiguity.
- Mores are customs and norms that are considered essential to a society's survival.
- Folkways are customs and norms that are not essential to a society's survival.
- General environment refers to the external factors that affect an organization's ability to achieve its goals.
- Free-trade doctrine is a policy that promotes international trade by reducing or eliminating tariffs and other trade barriers.
Business Strategies
- Concentration on a Single Industry is a corporate-level strategy that involves using functional skills to develop new kinds of products or expand locations.
- Unrelated Diversification is a corporate-level strategy that involves establishing divisions or buying companies in new industries that are not linked to the current business.
- Corporate-Level Strategy specifies in which industries and national markets an organization intends to compete in and why.
- Differentiation Strategy is a business-level strategy that involves gaining a competitive advantage by distinguishing the organization's products from those of competitors.
- Single-Use Plans are integrated sets of plans that can be altered and changed if the situation changes.
- Flexibility is a quality of effective plans that allows for adjustments and changes.
- Continuity is a quality of effective plans that ensures consistency and coherence.
- Importing is when a company sells products at home that are made abroad.
- Vertical Integration is entering a new industry or buying a company in a new industry that is related to the organization's current businesses or industries.
- Time horizons refer to the periods of time over which plans are intended to apply or endure.
- Strategy formulation is the ability of the CEO and top managers to convey a compelling vision of what they want the organization to achieve to their subordinates.
- Defining the Business involves identifying the organization's customers, the customer needs being satisfied, and how those needs are being satisfied.
Introduction to Management Quiz: Test your knowledge on key management concepts and principles. This quiz covers topics such as leadership, organizational behavior, decision-making, and more. Get ready to assess your understanding of management theories and practices!
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