Management and Conflict Resolution Quiz
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Questions and Answers

What is the difference between process conflict and relationship conflict?

  • Process conflict involves conflict about how to do something and can lead to better performance. (correct)
  • Process conflict focuses on individual attacks while relationship conflict is about tasks.
  • Relationship conflict is about task effectiveness whereas process conflict is personal.
  • Both types of conflict are equally beneficial for team dynamics.

    • What is a potential benefit of process conflict in a team?

  • It allows individuals to explore various options to find superior solutions. (correct)
  • It can cause personal resentment among team members.
  • It typically leads to decreased engagement in discussions.
  • It encourages defensive behavior from employees.

    • Why should managers focus feedback on behaviors and activities?

  • To promote a culture of open conflict.
  • To elevate the personal connection between employees.
  • To ensure that personal feelings do not interfere with performance. (correct)
  • To make sure that employees feel valued regardless of their performance.

    • What organizational change did Satya Nadella implement at Microsoft?

    <p>Shifted the culture from 'know-it-alls' to 'learn-it-alls'.</p> Signup and view all the answers

    What role does emotional intelligence play in managing conflict?

    <p>It helps leaders recognize and mitigate the harmful effects of relationship conflict.</p> Signup and view all the answers

    What was one of Nadella's first mandates to the top management team?

    <p>To read Nonviolent Communication by Marshall Rosenberg.</p> Signup and view all the answers

    Which type of conflict should managers strive to quell when possible?

    <p>Relationship conflict, as it is often personal and harmful.</p> Signup and view all the answers

    What is a characteristic of a culture that encourages employees to be 'learn-it-alls'?

    <p>Employees prioritize collaboration and continuous improvement.</p> Signup and view all the answers

    Which characteristic is essential in the decision-making process for managers?

    <p>Considering potential options</p> Signup and view all the answers

    What can significantly impact the effectiveness of an organization?

    <p>The quality of decision-making</p> Signup and view all the answers

    What is a consequence of poor decision-making by management?

    <p>Potential bankruptcy</p> Signup and view all the answers

    Which aspect of decision-making is highlighted in the context of new hires?

    <p>Gaining additional work and hiring decisions</p> Signup and view all the answers

    What type of decisions do top management teams regularly face?

    <p>Decisions affecting the organization’s future</p> Signup and view all the answers

    Why is decision-making described as an ongoing process for managers?

    <p>Because managers are constantly required to make choices</p> Signup and view all the answers

    Who are considered stakeholders in an organization?

    <p>Individuals or groups affected by the organization</p> Signup and view all the answers

    What is an example of a predictable decision for managers?

    <p>Annual performance reviews</p> Signup and view all the answers

    What has increased the demand for time from managers in leadership roles?

    <p>Greater expectations from employees and shareholders</p> Signup and view all the answers

    What is one significant consequence of managers working more hours?

    <p>Diminishing marginal returns</p> Signup and view all the answers

    How has modern technology affected managers' workloads?

    <p>Increased the efficiency of task completion</p> Signup and view all the answers

    Why are managers unable to satisfy the demands of all stakeholders effectively?

    <p>Conflicting priorities and limited time</p> Signup and view all the answers

    What core skill has become essential for managers in the twenty-first century?

    <p>Efficiency</p> Signup and view all the answers

    What has been a common result of the decentralization of processes in businesses?

    <p>Increase in the number of direct reports for managers</p> Signup and view all the answers

    What is the maximum number of direct reports a manager can reasonably handle according to classical management theory?

    <p>7</p> Signup and view all the answers

    Which of the following characterizes the work of many modern managers?

    <p>Brevity and fragmentation</p> Signup and view all the answers

    What is a characteristic of the reflective decision-making system?

    <p>Logical and analytical</p> Signup and view all the answers

    Which part of the brain is primarily associated with the reflective decision-making system?

    <p>Prefrontal cortex</p> Signup and view all the answers

    What is a potential negative outcome of decision-making in organizations?

    <p>Increased conflicts among stakeholders</p> Signup and view all the answers

    In what scenario might the reactive decision-making system be particularly beneficial?

    <p>During intense emotional situations</p> Signup and view all the answers

    How does managerial decision-making differ from making choices on a multiple-choice test?

    <p>Decision-making often requires considering various stakeholders.</p> Signup and view all the answers

    What was a major reason Rubio and Korey chose to partner with a manufacturing company in China?

    <p>The company had experience producing luggage for high-end brands.</p> Signup and view all the answers

    What type of decision-making relies heavily on experience and gut feelings?

    <p>Reactive decision-making</p> Signup and view all the answers

    Which statement is true about the brain's decision-making systems?

    <p>Only one system can be used at a time for decision-making.</p> Signup and view all the answers

    What was the purpose of creating the hardcover book, 'The Places We Return To'?

    <p>To promote the brand via storytelling.</p> Signup and view all the answers

    How much in first-year sales did Away generate?

    <p>$12 million</p> Signup and view all the answers

    Which of the following is primarily linked to the reactive system in the brain?

    <p>Impulse and instinct</p> Signup and view all the answers

    Which strategy did Rubio and Korey employ to avoid issues with their manufacturing partner?

    <p>Frequent meetings and relationship building.</p> Signup and view all the answers

    What was the initial product offering of Away?

    <p>One piece of luggage</p> Signup and view all the answers

    Which event did Away target for promoting preorders of their luggage?

    <p>2016</p> Signup and view all the answers

    How did Away build their team in the initial stages of the company?

    <p>By offering full-time positions to contractors.</p> Signup and view all the answers

    What was the effect of the 1,200 printed copies of the travel memoir book?

    <p>They sold out quickly and sparked interest in the luggage.</p> Signup and view all the answers

    What is escalation of commitment?

    <p>The tendency to stick with poor decisions despite worsening outcomes.</p> Signup and view all the answers

    How do time constraints impact decision-making for managers?

    <p>They often hinder effective decision-making.</p> Signup and view all the answers

    What might managers rely on when time is limited in decision-making?

    <p>Heuristics.</p> Signup and view all the answers

    Why is uncertainty a challenge for managers in decision-making?

    <p>They have to commit to one option without full knowledge of other options' results.</p> Signup and view all the answers

    What do effective managers do regarding poor decisions?

    <p>Reevaluate and change direction when necessary.</p> Signup and view all the answers

    What can be a result of relying on heuristics in decision-making?

    <p>Reduced time spent on decision-making.</p> Signup and view all the answers

    What is a potential risk of acting too quickly in decision-making?

    <p>The possibility of missing more lucrative opportunities.</p> Signup and view all the answers

    Which of the following best describes the decision-making process under conditions of uncertainty?

    <p>It involves choosing one option while forgoing others without full knowledge.</p> Signup and view all the answers

    Study Notes

    Learning Outcomes

    • Students should be able to answer questions about managerial decision-making after reading the chapter.
    • Key questions include those related to characteristics of managerial decision-making, the difference between programmed and nonprogrammed decisions, barriers to effective decision-making, improving decision-quality, and group decision-making.

    Exploring Managerial Careers

    • The course explores managerial careers and the challenges of management roles.
    • The focus is on understanding what managers do and the roles they play in achieving organizational top performance.

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    Description

    Test your understanding of key concepts in management and conflict resolution. This quiz covers various topics including process and relationship conflict, the impact of emotional intelligence, and organizational changes led by leaders like Satya Nadella. Enhance your knowledge about effective decision-making in a managerial context.

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