Management and Conflict Resolution Quiz
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Questions and Answers

What is the difference between process conflict and relationship conflict?

  • Process conflict involves conflict about how to do something and can lead to better performance. (correct)
  • Process conflict focuses on individual attacks while relationship conflict is about tasks.
  • Relationship conflict is about task effectiveness whereas process conflict is personal.
  • Both types of conflict are equally beneficial for team dynamics.

What is a potential benefit of process conflict in a team?

  • It allows individuals to explore various options to find superior solutions. (correct)
  • It can cause personal resentment among team members.
  • It typically leads to decreased engagement in discussions.
  • It encourages defensive behavior from employees.

Why should managers focus feedback on behaviors and activities?

  • To promote a culture of open conflict.
  • To elevate the personal connection between employees.
  • To ensure that personal feelings do not interfere with performance. (correct)
  • To make sure that employees feel valued regardless of their performance.

What organizational change did Satya Nadella implement at Microsoft?

<p>Shifted the culture from 'know-it-alls' to 'learn-it-alls'. (C)</p> Signup and view all the answers

What role does emotional intelligence play in managing conflict?

<p>It helps leaders recognize and mitigate the harmful effects of relationship conflict. (B)</p> Signup and view all the answers

What was one of Nadella's first mandates to the top management team?

<p>To read Nonviolent Communication by Marshall Rosenberg. (A)</p> Signup and view all the answers

Which type of conflict should managers strive to quell when possible?

<p>Relationship conflict, as it is often personal and harmful. (C)</p> Signup and view all the answers

What is a characteristic of a culture that encourages employees to be 'learn-it-alls'?

<p>Employees prioritize collaboration and continuous improvement. (D)</p> Signup and view all the answers

Which characteristic is essential in the decision-making process for managers?

<p>Considering potential options (C)</p> Signup and view all the answers

What can significantly impact the effectiveness of an organization?

<p>The quality of decision-making (D)</p> Signup and view all the answers

What is a consequence of poor decision-making by management?

<p>Potential bankruptcy (B)</p> Signup and view all the answers

Which aspect of decision-making is highlighted in the context of new hires?

<p>Gaining additional work and hiring decisions (B)</p> Signup and view all the answers

What type of decisions do top management teams regularly face?

<p>Decisions affecting the organization’s future (D)</p> Signup and view all the answers

Why is decision-making described as an ongoing process for managers?

<p>Because managers are constantly required to make choices (B)</p> Signup and view all the answers

Who are considered stakeholders in an organization?

<p>Individuals or groups affected by the organization (D)</p> Signup and view all the answers

What is an example of a predictable decision for managers?

<p>Annual performance reviews (D)</p> Signup and view all the answers

What has increased the demand for time from managers in leadership roles?

<p>Greater expectations from employees and shareholders (B)</p> Signup and view all the answers

What is one significant consequence of managers working more hours?

<p>Diminishing marginal returns (D)</p> Signup and view all the answers

How has modern technology affected managers' workloads?

<p>Increased the efficiency of task completion (C)</p> Signup and view all the answers

Why are managers unable to satisfy the demands of all stakeholders effectively?

<p>Conflicting priorities and limited time (C)</p> Signup and view all the answers

What core skill has become essential for managers in the twenty-first century?

<p>Efficiency (A)</p> Signup and view all the answers

What has been a common result of the decentralization of processes in businesses?

<p>Increase in the number of direct reports for managers (C)</p> Signup and view all the answers

What is the maximum number of direct reports a manager can reasonably handle according to classical management theory?

<p>7 (A)</p> Signup and view all the answers

Which of the following characterizes the work of many modern managers?

<p>Brevity and fragmentation (B)</p> Signup and view all the answers

What is a characteristic of the reflective decision-making system?

<p>Logical and analytical (D)</p> Signup and view all the answers

Which part of the brain is primarily associated with the reflective decision-making system?

<p>Prefrontal cortex (B)</p> Signup and view all the answers

What is a potential negative outcome of decision-making in organizations?

<p>Increased conflicts among stakeholders (C)</p> Signup and view all the answers

In what scenario might the reactive decision-making system be particularly beneficial?

<p>During intense emotional situations (D)</p> Signup and view all the answers

How does managerial decision-making differ from making choices on a multiple-choice test?

<p>Decision-making often requires considering various stakeholders. (A)</p> Signup and view all the answers

What was a major reason Rubio and Korey chose to partner with a manufacturing company in China?

<p>The company had experience producing luggage for high-end brands. (D)</p> Signup and view all the answers

What type of decision-making relies heavily on experience and gut feelings?

<p>Reactive decision-making (A)</p> Signup and view all the answers

Which statement is true about the brain's decision-making systems?

<p>Only one system can be used at a time for decision-making. (B)</p> Signup and view all the answers

What was the purpose of creating the hardcover book, 'The Places We Return To'?

<p>To promote the brand via storytelling. (D)</p> Signup and view all the answers

How much in first-year sales did Away generate?

<p>$12 million (A)</p> Signup and view all the answers

Which of the following is primarily linked to the reactive system in the brain?

<p>Impulse and instinct (A)</p> Signup and view all the answers

Which strategy did Rubio and Korey employ to avoid issues with their manufacturing partner?

<p>Frequent meetings and relationship building. (A)</p> Signup and view all the answers

What was the initial product offering of Away?

<p>One piece of luggage (B)</p> Signup and view all the answers

Which event did Away target for promoting preorders of their luggage?

<p>2016 (B)</p> Signup and view all the answers

How did Away build their team in the initial stages of the company?

<p>By offering full-time positions to contractors. (C)</p> Signup and view all the answers

What was the effect of the 1,200 printed copies of the travel memoir book?

<p>They sold out quickly and sparked interest in the luggage. (B)</p> Signup and view all the answers

What is escalation of commitment?

<p>The tendency to stick with poor decisions despite worsening outcomes. (B)</p> Signup and view all the answers

How do time constraints impact decision-making for managers?

<p>They often hinder effective decision-making. (B)</p> Signup and view all the answers

What might managers rely on when time is limited in decision-making?

<p>Heuristics. (A)</p> Signup and view all the answers

Why is uncertainty a challenge for managers in decision-making?

<p>They have to commit to one option without full knowledge of other options' results. (D)</p> Signup and view all the answers

What do effective managers do regarding poor decisions?

<p>Reevaluate and change direction when necessary. (D)</p> Signup and view all the answers

What can be a result of relying on heuristics in decision-making?

<p>Reduced time spent on decision-making. (B)</p> Signup and view all the answers

What is a potential risk of acting too quickly in decision-making?

<p>The possibility of missing more lucrative opportunities. (A)</p> Signup and view all the answers

Which of the following best describes the decision-making process under conditions of uncertainty?

<p>It involves choosing one option while forgoing others without full knowledge. (D)</p> Signup and view all the answers

Flashcards

Decision Making

The process of carefully choosing the best option from among several alternatives.

Research-Driven Decisions

The process of gathering information and analyzing it before making a decision.

Relationship Building

The act of building and maintaining a strong relationship with a business partner.

Pre-orders

Offering customers the option to buy a product before it's available.

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Storytelling

A unique and captivating story that connects with people.

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Gift Card Redemption

When customers can redeem a gift card later for a product purchase.

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Advance Interest

When a product or service attracts lots of attention and interest before it's launched.

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Product Line Expansion

Expanding from a single product to offer more diverse options.

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Managerial Overburden

A state where managers are burdened with many obligations but have limited resources to delegate tasks.

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Diminishing Marginal Returns

The principle that additional work beyond a certain point yields less and less benefit.

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Urgency Bias

The tendency for managers to focus on urgent tasks and those directly affecting them, leading to neglecting broader needs.

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Superficial Task Completion

The practice of simplifying or abbreviating tasks to manage a heavy workload, often resulting in incomplete or superficial work.

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Organization Downsizing

The process of streamlining organizational structures by removing layers of management, often leading to increased responsibilities for remaining managers.

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Direct Reports

The number of individuals directly reporting to a manager.

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Efficiency

The ability to efficiently manage tasks and resources, a crucial skill for managers in demanding modern workplaces.

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Nimble Management

The ability to adapt and respond quickly to changing circumstances, a valuable asset for modern managers.

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Process Conflict

Conflict arising from disagreements on how to accomplish tasks, often leading to improved performance through exploration of various solutions.

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Relationship Conflict

Conflict involving attacks on individuals rather than ideas, often fueled by negative emotions and personal friction.

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Emotional Intelligence

The ability to understand and respond to the emotional states of others, promoting empathy and constructive communication.

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Empathetic Leadership

A leadership style that fosters collaboration, open communication, and mutual understanding within an organization.

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Learn-it-all Culture

A culture that values continuous learning and knowledge sharing, encouraging individuals to embrace new ideas and perspectives.

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Know-it-all Culture

A culture that emphasizes individuals' expertise and knowledge, potentially causing competition and hindering collaboration.

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Organizational Transformation

The process of adapting an organization's culture, practices, and values to achieve desired outcomes and address changing circumstances.

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Nonviolent Communication

A book by Marshall Rosenberg that advocates for nonviolent communication techniques to resolve conflicts and build understanding.

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Managerial Decision-Making

Making choices among different options, considering potential outcomes, and selecting the best course of action.

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Stakeholders

All individuals or groups affected by an organization, including customers, employees, and investors.

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Top Management Decisions

Decisions made at the top level of an organization, often impacting long-term strategy and growth.

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Effective Decision-Making

The ability to make effective choices that positively impact the organization and its stakeholders.

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Ineffective Decision-Making

Poor decisions that can lead to financial difficulties or even the closure of a business.

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Predictable Decisions

Decisions that are expected and occur regularly as part of the routine running of a company.

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Unexpected Decisions

Decisions that are unexpected and require quick thinking and adaptation.

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Decision-Making Process

The ongoing process of making choices and implementing actions to achieve desired outcomes.

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Positive Decision Outcomes

Outcomes that benefit a business, such as increased profits, customer satisfaction, or improved efficiency.

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Negative Decision Outcomes

Outcomes that harm a business, such as financial losses, legal troubles, or damaged reputation.

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Reactive Decision-Making

The process of making choices based on immediate emotions, instincts, or habits.

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Prefrontal Cortex

The part of the brain involved in logical and deliberate thinking.

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Basal Ganglia & Amygdala

The part of the brain involved in quick, instinctive responses.

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Managerial Expertise

The ability to make quick, effective decisions based on experience and knowledge.

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Escalation of Commitment

The tendency for decision-makers to stick with a poor decision, even when it results in increasingly negative outcomes.

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Heuristics

Using simplified rules or mental shortcuts to make decisions more quickly, especially when under time pressure.

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Decision-Making Under Uncertainty

Making decisions without complete information about potential outcomes and consequences.

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Nonprogrammed Decision

A decision that is unique and requires careful consideration and analysis, as there is no pre-existing solution.

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Decision Reevaluation

The ability to recognize that a decision was wrong and be willing to change course, even after significant investment in the original decision.

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Time Constraints

The pressure to make a decision quickly, often resulting in less thorough information gathering and analysis.

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Assessing Risk

Balancing the risks of acting too fast against the risks of inaction.

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Risk Management

The process of understanding and managing potential negative consequences of decisions.

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Study Notes

Learning Outcomes

  • Students should be able to answer questions about managerial decision-making after reading the chapter.
  • Key questions include those related to characteristics of managerial decision-making, the difference between programmed and nonprogrammed decisions, barriers to effective decision-making, improving decision-quality, and group decision-making.

Exploring Managerial Careers

  • The course explores managerial careers and the challenges of management roles.
  • The focus is on understanding what managers do and the roles they play in achieving organizational top performance.

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Related Documents

Managing and Performing PDF

Description

Test your understanding of key concepts in management and conflict resolution. This quiz covers various topics including process and relationship conflict, the impact of emotional intelligence, and organizational changes led by leaders like Satya Nadella. Enhance your knowledge about effective decision-making in a managerial context.

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