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Managed Care and Patient Dissatisfaction

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Managed Care and Patient Dissatisfaction

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Questions and Answers

Why may a colleague orientation develop rather than a patient orientation in managed care?

Patients no longer pay directly for service

Provider’s income is not directly affected by patient satisfaction

Doctors are often paid based on the number of cases they see (correct)

Providers are pressured to see as many patients as possible

What can be a consequence of providers being pressured to see as many patients as possible?

Decreased referrals

Patient-centered care

Long waits and short visits (correct)

Increased patient satisfaction

Why may a provider not be overly concerned with patient satisfaction in managed care?

Providers are pressured to see as many patients as possible

Provider’s income is not directly affected by patient satisfaction (correct)

Colleague orientation is preferred over patient orientation

Patients no longer pay directly for service

What is patient-centered care in the context of managed care?

Involving patients in decisions regarding care Signup and view all the answers

What factor can undermine patient-provider communication in the changing structure of the health care delivery system?

Doctors being paid based on the number of cases they see Signup and view all the answers

What can be a consequence of doctors being paid according to the number of cases they see in managed care?

Long waits and short visits for patients Signup and view all the answers

Why might a provider not be overly concerned with patient satisfaction in managed care?

The provider's income is not directly affected by whether the patient is pleased with the service Signup and view all the answers

What is an aspect of patient-centered care in the context of managed care?

Involving patients in decisions regarding care Signup and view all the answers

How can the changing structure of the health care delivery system undermine patient-provider communication?

The changing structure can lead to a colleague orientation instead of a patient orientation, affecting communication. Signup and view all the answers

What impact can the payment system, where doctors are paid according to the number of cases they see, have on patient satisfaction?

The payment system can reduce the provider's concern for patient satisfaction. Signup and view all the answers

How does the pressure on providers to see as many patients as possible affect the quality of care?

It can result in long waits and short visits for the patients. Signup and view all the answers

What is patient-centered care and what does it involve in the context of managed care?

Patient-centered care involves providing patients with information, involving them in decisions regarding care, and considering psycho-social issues such as social support needs. Signup and view all the answers