Managed Care and Patient Dissatisfaction
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Questions and Answers

Why may a colleague orientation develop rather than a patient orientation in managed care?

  • Patients no longer pay directly for service
  • Provider’s income is not directly affected by patient satisfaction
  • Doctors are often paid based on the number of cases they see (correct)
  • Providers are pressured to see as many patients as possible

What can be a consequence of providers being pressured to see as many patients as possible?

  • Decreased referrals
  • Patient-centered care
  • Long waits and short visits (correct)
  • Increased patient satisfaction

Why may a provider not be overly concerned with patient satisfaction in managed care?

  • Providers are pressured to see as many patients as possible
  • Provider’s income is not directly affected by patient satisfaction (correct)
  • Colleague orientation is preferred over patient orientation
  • Patients no longer pay directly for service

What is patient-centered care in the context of managed care?

<p>Involving patients in decisions regarding care (B)</p> Signup and view all the answers

What factor can undermine patient-provider communication in the changing structure of the health care delivery system?

<p>Doctors being paid based on the number of cases they see (D)</p> Signup and view all the answers

What can be a consequence of doctors being paid according to the number of cases they see in managed care?

<p>Long waits and short visits for patients (C)</p> Signup and view all the answers

Why might a provider not be overly concerned with patient satisfaction in managed care?

<p>The provider's income is not directly affected by whether the patient is pleased with the service (A)</p> Signup and view all the answers

What is an aspect of patient-centered care in the context of managed care?

<p>Involving patients in decisions regarding care (D)</p> Signup and view all the answers

How can the changing structure of the health care delivery system undermine patient-provider communication?

<p>The changing structure can lead to a colleague orientation instead of a patient orientation, affecting communication.</p> Signup and view all the answers

What impact can the payment system, where doctors are paid according to the number of cases they see, have on patient satisfaction?

<p>The payment system can reduce the provider's concern for patient satisfaction.</p> Signup and view all the answers

How does the pressure on providers to see as many patients as possible affect the quality of care?

<p>It can result in long waits and short visits for the patients.</p> Signup and view all the answers

What is patient-centered care and what does it involve in the context of managed care?

<p>Patient-centered care involves providing patients with information, involving them in decisions regarding care, and considering psycho-social issues such as social support needs.</p> Signup and view all the answers

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