Managed Services and Food Safety Overview

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Questions and Answers

What are managed services?

Companies that operate food service without contracts

Cooking food in large quantities for various meal times

Services that provide free meals to students

Services that can be leased to professional management companies (correct)

What is commercial foodservice?

Catering services provided at private events

Operations that compete for customers in the open market (correct)

Food services provided to military personnel

Services offered exclusively in educational institutions

What is batch cooking?

The cooking of food in quantities for consumption throughout a meal period.

What does food-borne illness (FBI) refer to?

Disease caused by an infectious organism in food. Signup and view all the answers

List three managed services segments.

Healthcare, military, and business and industry. Signup and view all the answers

How do managed services operations differ from commercial food services?

Managed services have set hours, serve customers with little choice, and use batch cooking, whereas commercial services have less consistent volume, don't cook in batches, and focus solely on food service. Signup and view all the answers

Whose needs must be met in managed services?

The needs of the guest and the client. Signup and view all the answers

In managed services, it is necessary to meet both the needs of the guest and the ___.

Client. Signup and view all the answers

What do foodservice operations now use to inform guests and students about offerings?

Social media, such as Facebook and Twitter. Signup and view all the answers

What are some logistical challenges of in-flight foodservice?

Challenges include ensuring food tolerates temperature variations, looks appetizing, fits on a tray, is microwavable, and is delivered before departure. Signup and view all the answers

What is the largest airline catering company?

LSG Sky Chefs. Signup and view all the answers

What do in-flight service managers do?

They are responsible for planning menus, developing purchase specifications, and arranging purchasing contracts. Signup and view all the answers

Which company is a leading North American food and facilities management company?

Sodexo. Signup and view all the answers

Name a popular airport foodservice contractor.

Sodexo, ARAMARK, or Host International. Signup and view all the answers

What are meals ready-to-eat (MRE)?

Field troops eat food portions in plastic-and-foil pouches, which are heated in boiling water. Signup and view all the answers

Explain trends in the operations of officer's club.

Trends include a more casual approach to dining, consistent menu offerings for lunch and dinner, and adopting theme-based concepts. Signup and view all the answers

How fast food chains are impacting the military?

They are becoming more prevalent on military bases, providing options for personnel on the go. Signup and view all the answers

Name three trends in health care food service.

Incorporating high-tech approaches, contracting managed service specialists, and adding quick-service options. Signup and view all the answers

A major concern in school food service today is balancing good nutrition with ____.

Salability. Signup and view all the answers

What is the main focus of hospital foodservice?

Tray line. Signup and view all the answers

Explain how a tray line works.

Special meals are prepared by registered dieticians, trays include cutlery and napkins, color-coded menus are used, and food is plated by menu type. Signup and view all the answers

This company, Compass, envisions the future of food service to be a holistic experience where customers and clients find it easy to live well and thrive.

True Signup and view all the answers

What is a contractor in managed services?

A company that operates foodservice for a client on a contractual basis Signup and view all the answers

What is the amount of money required per day for each person to pay for foodservice on a college campus called?

Daily rate. Signup and view all the answers

Working in the leisure and recreation segment of managed services provides opportunities to work in all of the following except ____.

College dining rooms. Signup and view all the answers

Which of the following is NOT a characteristic of managed services operations?

Being housed in an organization that has food service as its primary business Signup and view all the answers

Study Notes

Managed Services Overview

Managed services involve leasing services to professional management companies, often used in various sectors including healthcare, military, and business.
Commercial foodservice is characterized by operations competing for customers in an open market.

Food Preparation Techniques

Batch cooking: Cooking food in quantities for a meal period to minimize spoilage, utilizing staggered cooking times for service.

Health and Safety

Food-borne illness (FBI) refers to diseases caused by infectious organisms found in food, a critical concern in all foodservice operations.

Managed Services Operations

Differences: Managed services typically have fixed hours, serve captive markets (guests with limited dining choices), and emphasize batch cooking, unlike commercial services which are more variable.
Essential to satisfy both the needs of guests and clients.

Technology and Communication

Increasing use of social media platforms, such as Facebook and Twitter, to inform guests and students about foodservice offerings.

In-Flight Foodservice

Major logistical challenges include managing food temperature, ensuring appealing presentation, and fitting food on trays while adhering to strict delivery timelines.
LSG Sky Chefs is recognized as the largest airline catering company.

Military and Institutional Foodservice

MREs (Meals Ready to Eat) provide field troops with nutritious portions in heatable pouches.
Trends in military foodservice show a rise in fast food chains on bases and a shift towards contracting foodservice operations, such as officers' club services.

School Food Programs

The National School Lunch Program (NSLP) offers free lunches to students based on income, providing around $2.76 per meal.
Nutrition education programs ensure compliance with government nutrition standards in school cafeterias.

College and University Foodservice

Three common operations include traditional cafeterias, quick-service restaurants, and take-out services.
Advantages for college foodservice managers include predictable guest counts and easier budget management due to prepaid meals.

Trends and Challenges in Business and Industry

Increasing contracts outsourced to managed service companies and the move toward leasing space for branded restaurants in B&I settings.
Self-operators account for about 20% of management contracts in the B&I sector.

Leisure and Recreation Foodservice

Major venues include stadiums, zoos, and parks, with the challenge of serving large crowds efficiently and quickly.
Notable contractors in stadium/arena foodservice include ARAMARK and Sodexo.

General Insights

Managed services operations often prioritize the overall quality of hours and benefits for employees compared to traditional commercial restaurants.
The push for nutritious, appealing food options is critical in school food services, balancing health with palatability to ensure student satisfaction.

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Description

This quiz provides an overview of managed services, focusing on their application in healthcare, military, and business. It also explores food preparation techniques like batch cooking and critical health and safety concerns such as food-borne illness. Dive into the distinctions between managed and commercial services to enhance your understanding.