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What are the fundamentals of what guests want and expect when they arrive at a Hilton brand?
What are the fundamentals of what guests want and expect when they arrive at a Hilton brand?
- High-quality breakfast and temperature controls
- Sharing guest reviews with Team Members
- Warm smiles and greeting every guest with a smile (correct)
- Promptly resolving problems and preventing them for the future
According to the sample story, what is the purpose of sharing guest reviews with Team Members?
According to the sample story, what is the purpose of sharing guest reviews with Team Members?
- To identify areas of opportunity (correct)
- To assess the performance of the hotel manager
- To determine guest loyalty levels
- To award outstanding Team Members
What does the Make it Right story emphasize in terms of guest satisfaction?
What does the Make it Right story emphasize in terms of guest satisfaction?
- Ensuring guests get a great night’s sleep (correct)
- Offering discounted dining options
- Providing complimentary room upgrades
- Arranging transportation for guests
In the context of the Make it Right story, what does 'promptly resolving problems' refer to?
In the context of the Make it Right story, what does 'promptly resolving problems' refer to?
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Based on the sample story, what is the responsibility of 'Team Members' in relation to guest satisfaction?
Based on the sample story, what is the responsibility of 'Team Members' in relation to guest satisfaction?
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