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Make it Right Service Mentality Story Example
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Make it Right Service Mentality Story Example

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@PowerfulOxygen

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Questions and Answers

What are the fundamentals of what guests want and expect when they arrive at a Hilton brand?

  • High-quality breakfast and temperature controls
  • Sharing guest reviews with Team Members
  • Warm smiles and greeting every guest with a smile (correct)
  • Promptly resolving problems and preventing them for the future

    • According to the sample story, what is the purpose of sharing guest reviews with Team Members?

  • To identify areas of opportunity (correct)
  • To assess the performance of the hotel manager
  • To determine guest loyalty levels
  • To award outstanding Team Members

    • What does the Make it Right story emphasize in terms of guest satisfaction?

  • Ensuring guests get a great night’s sleep (correct)
  • Offering discounted dining options
  • Providing complimentary room upgrades
  • Arranging transportation for guests

    • In the context of the Make it Right story, what does 'promptly resolving problems' refer to?

    <p>Quickly addressing issues as they arise</p> Signup and view all the answers

    Based on the sample story, what is the responsibility of 'Team Members' in relation to guest satisfaction?

    <p>Greeting every guest with a smile</p> Signup and view all the answers

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