Make it Right Service Mentality Story Example

High-quality breakfast and temperature controls

Sharing guest reviews with Team Members

Warm smiles and greeting every guest with a smile (correct)

Promptly resolving problems and preventing them for the future

To identify areas of opportunity (correct)

To assess the performance of the hotel manager

To determine guest loyalty levels

To award outstanding Team Members

Ensuring guests get a great night’s sleep (correct)

Offering discounted dining options

Providing complimentary room upgrades

Arranging transportation for guests

<p>Quickly addressing issues as they arise</p> Signup and view all the answers

<p>Greeting every guest with a smile</p> Signup and view all the answers