Untitled Quiz 1
52 Questions
6 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is one of the steps that a firm must take to ensure compliance with professional requirements?

  • Implement strict financial auditing policies
  • Provide unlimited client consultations
  • Offer discounted services to non-licensees
  • Implement policies consistent with the Code and College By-laws (correct)

Who shares accountability for a failure to comply with the rules?

  • Only the firm
  • The governing body alone
  • The firm and the licensee (correct)
  • Only the licensee

What should be implemented to manage complaints fairly and promptly?

  • Strict punitive measures for all complaints
  • Adequate quality control procedures
  • Procedures to condone minor misconduct
  • Procedures to receive, record and resolve complaints (correct)

What is NOT a requirement for firms regarding their employees?

<p>Conceal misconduct whenever possible (A)</p> Signup and view all the answers

What principle should licensees follow in their work?

<p>Comply with both the spirit and the letter of applicable standards (A)</p> Signup and view all the answers

Who is responsible for ensuring that services provided by non-licensees comply with the Code?

<p>The licensees supervising the non-licensees (A)</p> Signup and view all the answers

What does the term 'professional services' encompass according to the context?

<p>Any activity where public trust is placed in the licensee's competence (B)</p> Signup and view all the answers

What approach should licensees NOT take regarding the Code of Professional Conduct?

<p>Strictly break the rules when necessary (A)</p> Signup and view all the answers

What is necessary for a person to qualify as a client under subsection 1(1)(c)?

<p>Objective evidence of reasonable expectation of services (B)</p> Signup and view all the answers

What distinguishes a client of a licensee working in a firm from those simply sharing office space?

<p>The relationship and services are defined by the firm (C)</p> Signup and view all the answers

Which statement is true regarding general information provided to individuals?

<p>It does not necessarily create a 'client' status. (B)</p> Signup and view all the answers

What will happen to the By-laws and Regulations of the Immigration Consultants of Canada Regulatory Council?

<p>They are to be replaced by new government regulations. (B)</p> Signup and view all the answers

When does a consultation agreement become necessary to establish a client relationship?

<p>It is not a requirement under any circumstance. (D)</p> Signup and view all the answers

What can contribute to the formation of a client relationship, as per the content?

<p>Delivering tailored services specific to the individual's needs. (B)</p> Signup and view all the answers

Who is considered a licensee under the Act?

<p>Both RCICs and RISIAs (D)</p> Signup and view all the answers

What is one misconception about clients of licensees sharing office spaces?

<p>They are automatically clients of all licensees in the office. (A)</p> Signup and view all the answers

What must a licensee do to lawfully provide both immigration consulting and employment recruitment services to a client?

<p>Provide written informed consent from the client. (A)</p> Signup and view all the answers

Which of the following is NOT a requirement for a licensee providing dual services?

<p>Charging a separate fee for providing immigration consulting services. (B)</p> Signup and view all the answers

What must be included in the information given to the client regarding their job in Canada?

<p>Accurate details about wages, benefits, and working conditions. (D)</p> Signup and view all the answers

What legislation must a licensee comply with in order to provide both services?

<p>All applicable legislation regarding employment recruiting services. (C)</p> Signup and view all the answers

Which condition must be met to avoid a conflict of interest when offering dual services?

<p>The client should understand that they are free to choose separate service providers. (C)</p> Signup and view all the answers

What constitutes 'conduct unbecoming' for a licensee?

<p>Taking advantage of a person's vulnerability (D)</p> Signup and view all the answers

Which situation requires a licensee to decline to act for a client?

<p>The conflict of interest cannot be resolved by disclosure and consent (A)</p> Signup and view all the answers

What is the primary obligation of a licensee under the duty of loyalty?

<p>To avoid conflicts of interest and advocate for clients (B)</p> Signup and view all the answers

How should a licensee demonstrate honesty and candour when advising clients?

<p>By being transparent and forthright in communication (D)</p> Signup and view all the answers

Which of the following actions is NOT included under 'conduct unbecoming'?

<p>Offering assistance to vulnerable clients (A)</p> Signup and view all the answers

What must a licensee do if a conflict of interest arises?

<p>Discuss the conflict with the client and gain their consent (A)</p> Signup and view all the answers

What standard is commonly used to measure the impact of a licensee's conduct?

<p>A reasonable person's perspective on trust and confidence (C)</p> Signup and view all the answers

What does the duty of loyalty imply about a licensee's relationship with their clients?

<p>It requires a commitment to the client's best interests (A)</p> Signup and view all the answers

What must a licensee have before providing consulting services in a situation with a potential conflict of interest?

<p>Reasonable grounds to believe they can maintain objectivity (C)</p> Signup and view all the answers

Which of the following is NOT a type of conflict of interest as identified in the content?

<p>Political conflict involving lobbying activities (A)</p> Signup and view all the answers

What is required for a licensee to provide services despite a conflict of interest?

<p>Providing informed consent voluntarily from the client (B)</p> Signup and view all the answers

What does the Code require regarding the disclosure of conflicts of interest?

<p>Written disclosure before seeking consent (B)</p> Signup and view all the answers

Which of the following behaviors would likely create a conflict of interest for a licensee?

<p>Advising a client while being their friend (D)</p> Signup and view all the answers

What is the relationship between a licensee's duty of confidentiality and conflicts of interest?

<p>Confidentiality must always be upheld regardless of conflicts (D)</p> Signup and view all the answers

Which of the following accurately describes the definition of immediate family for licensees?

<p>Any relative residing with the individual permanently (D)</p> Signup and view all the answers

What critical element must be present for a licensee to continue providing services in light of a conflict of interest?

<p>Full disclosure of the conflict (D)</p> Signup and view all the answers

What is a primary principle of professional conduct that mandates honesty?

<p>Integrity (C)</p> Signup and view all the answers

Which duty requires that a professional must avoid situations where personal interests conflict with client interests?

<p>Duty of Loyalty (A)</p> Signup and view all the answers

What is the consequence of providing services for which a consultant is not competent?

<p>Obligation to refer to another professional (B)</p> Signup and view all the answers

Which fundamental principle emphasizes the importance of maintaining client information privacy?

<p>Confidentiality (B)</p> Signup and view all the answers

What type of conduct is classified as 'conduct unbecoming' under the Code?

<p>Dishonesty (A)</p> Signup and view all the answers

Which action is a violation of the duty of civility as per the Code?

<p>Engaging in intimidation (D)</p> Signup and view all the answers

What does the term 'duty of honesty and candour' imply in a professional setting?

<p>Providing full disclosure to clients (D)</p> Signup and view all the answers

Which principle focuses on ensuring professionals are adequately skilled to perform their responsibilities?

<p>Competence (B)</p> Signup and view all the answers

Under which principle must a consultant disclose any fees related to their services?

<p>Duty of Honesty (A)</p> Signup and view all the answers

What is required of a consultant if they are temporarily unable to fulfill their duties?

<p>Notify clients and possibly refer them to another professional (B)</p> Signup and view all the answers

Which of the following is a responsibility related to the handling of client documents?

<p>Store documents securely and provide them to clients when requested (C)</p> Signup and view all the answers

Which declaration exemplifies a conflict of interest?

<p>Having a personal relationship with a client (D)</p> Signup and view all the answers

What must a consultant do when they become aware of a potential conflict of interest?

<p>Disclose the conflict to the involved parties promptly (D)</p> Signup and view all the answers

Which behavior is labeled as unauthorized under the Code?

<p>Offering services without a valid license (B)</p> Signup and view all the answers

What is the recommended action if a fee increases unexpectedly?

<p>Notify clients about the changes and explain reasons (C)</p> Signup and view all the answers

Flashcards

Code of Professional Conduct

A set of rules and guidelines regulating the conduct of RCICs and RISIAs.

RCICs

Regulated Canadian Immigration Consultants.

RISIAs

Regulated International Student Immigration Advisors.

Interpretation Guide

A document clarifying the Code of Professional Conduct for consultants.

Signup and view all the flashcards

Conflict of Interest

A situation where a consultant's personal interests could negatively impact their client's best interests.

Signup and view all the flashcards

Competence

The skill and knowledge required to carry out a client's work effectively.

Signup and view all the flashcards

Confidentiality

The requirement to maintain client's information private.

Signup and view all the flashcards

Integrity

Acting with honesty and strong moral principles.

Signup and view all the flashcards

Objectivity

Being impartial and fair in all professional dealings.

Signup and view all the flashcards

Duty of Good Faith

Acting in the best interest of clients.

Signup and view all the flashcards

Professional Behaviour

Acting appropriately in professional settings.

Signup and view all the flashcards

Duty of loyalty

Prioritizing client's interest over own benefit.

Signup and view all the flashcards

Duty of honesty and candour

Being truthful and transparent in professional dealings.

Signup and view all the flashcards

Discrimination

Treating someone unfairly based on personal characteristics.

Signup and view all the flashcards

Dishonesty, fraud or illegal conduct

Acting unethically in dealings.

Signup and view all the flashcards

Firm Accountability

Firms share responsibility with licensees for ensuring licensees comply with professional standards.

Signup and view all the flashcards

Quality Control Procedures

Procedures firms must implement to ensure professional standards are met.

Signup and view all the flashcards

Client Complaint Resolution

Firms must have procedures to fairly and quickly address client complaints.

Signup and view all the flashcards

Misconduct Prevention

Firms should implement measures to avoid condoning or hiding wrongdoings.

Signup and view all the flashcards

Minimum Professional Conduct

Written rules establish basic standards, but professionals should exceed these.

Signup and view all the flashcards

Code of Professional Conduct Applicability

The Code applies to all licensees, regardless of service type.

Signup and view all the flashcards

Non-licensee Supervision

Licensees are responsible for ensuring their supervised non-licensees comply with the Code.

Signup and view all the flashcards

Professional Services (Broad Definition)

Applies to licensees beyond immigration, where public relies on licensee expertise, due care, integrity, and objectivity are required.

Signup and view all the flashcards

Client Relationship

A client relationship exists when there's objective evidence that a licensee agreed to provide specific services, and the individual reasonably expects those services.

Signup and view all the flashcards

Spousal Sponsorship

A situation where only one spouse may pay the licensee, but both spouses expect services and are considered clients.

Signup and view all the flashcards

Shared Office Space

Clients of a licensee in a shared office are not clients of other licensees in the same space.

Signup and view all the flashcards

Firm Client

A client of a licensee working for a firm is considered a client of that firm.

Signup and view all the flashcards

General Information

Simply providing general information doesn't automatically create a client relationship.

Signup and view all the flashcards

Personal Information

Sharing personal information that deals with a person's situation, and discussing services that would be provided increases the likelihood of a client relationship.

Signup and view all the flashcards

Consulting Services

Includes all immigration and citizenship advice and representation.

Signup and view all the flashcards

College Licensees

RCICs and RISIAs are now considered licensees of the College.

Signup and view all the flashcards

Dual Role

When a licensee provides both immigration/citizenship consulting AND employment recruitment services to the same client.

Signup and view all the flashcards

Informed Consent

The client must understand and agree in writing to receive both services from the same licensee.

Signup and view all the flashcards

No Fee Increase

The client should not pay extra for employment recruitment services; their immigration fees should remain the same.

Signup and view all the flashcards

Employer Fee Disclosure

The licensee must tell the client exactly how much they're getting paid by the employer for recruiting them.

Signup and view all the flashcards

Provincial Legislation

Some provinces have laws that limit the ability of licensees to provide both immigration and employment recruitment services.

Signup and view all the flashcards

Conduct Unbecoming

Behavior that negatively impacts the public's trust in immigration professionals. It's measured by a reasonable person's perception of the conduct, like a client's trust being compromised.

Signup and view all the flashcards

Taking Advantage of Vulnerability

Exploiting someone's weaknesses (age, lack of knowledge, illness) for personal gain. This is considered conduct unbecoming.

Signup and view all the flashcards

What is a conflict of interest?

A situation where a consultant's personal interests could negatively impact a client's interests, potentially leading to bias or favoritism.

Signup and view all the flashcards

When is disclosure sufficient in case of a conflict of interest?

When a consultant is transparent about the conflict to the client in writing and the client provides informed consent in writing.

Signup and view all the flashcards

Declining to act for a client

When a conflict of interest cannot be resolved even through disclosure and consent, a consultant must refuse to work with the client.

Signup and view all the flashcards

What is an example of a conflict that can't be solved through disclosure and consent?

When a consultant's personal gain directly contradicts the client's interest, making a fair representation impossible.

Signup and view all the flashcards

Conflict of Interest Disclosure

Before providing immigration or citizenship consulting services, licensees must disclose any conflicts of interest to the client and obtain their free and informed consent in writing.

Signup and view all the flashcards

Reasonable Grounds for Providing Services

Even with client consent, licensees can't help if doing so creates a conflict of interest, unless they have reasonable grounds to believe their objectivity, trust, and confidentiality won't be compromised.

Signup and view all the flashcards

Immediate Family

Includes parents, spouses, children, step-relatives, and permanent residents of the licensee's household.

Signup and view all the flashcards

Types of Conflicts of Interest

Conflicts can arise from business relationships, personal relationships, or material advantages.

Signup and view all the flashcards

Consent Requirement

Client consent must be obtained in writing, be free and informed, and acknowledge that licensees cannot help if their objectivity, relationship of trust, and confidentiality might be compromised.

Signup and view all the flashcards

Introspection by Licensees

Licensees must honestly assess and evaluate the potential impact of a conflict of interest on their ability to represent a client fairly.

Signup and view all the flashcards

Broad Definition of Conflict of Interest

The term 'conflict of interest' encompasses a wide range of behaviors and activities described in the Code's provisions.

Signup and view all the flashcards

Duty to Disclose Conflicts

Licensees have a responsibility to inform both clients and employers about any potential conflicts of interest.

Signup and view all the flashcards

Study Notes

Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees - Interpretation Guide

  • Version: 2022-001
  • Last Modified: October 27, 2022
  • Contact Information: 1002-5500 North Service Road, Burlington, ON L7L 6W6; T: 1-877-836-7543; F: 1-877-315-9868; www.college-ic.ca

Contents

  • Foreword

  • Characteristics of a profession

  • Fundamental Principles Governing Conduct

  • Professional Behaviour

  • Duty of Good Faith

  • Integrity

  • Objectivity

  • Competence

  • Confidentiality

  • Principles Governing the Responsibilities of Firms

  • Application of the Code

  • Interpretation

    • Definitions
      • Act
      • client
    • Conflict of Interest
    • Purpose and Application
      • Purpose
      • Application

  • General Standards

  • Professional Conduct

  • Standards of Profession

  • Conduct unbecoming

  • Duty of loyalty

  • Duty of honesty and candour

  • Duty of civility

  • Relationship of trust

  • Compliance with applicable legislation

  • Discrimination

  • Intimidation and coercion

  • Dishonesty, fraud or illegal conduct

  • Inducement

  • Non-application

  • Fee

  • Original documents

  • Client documents

  • Conflicts of interest

  • Duty to avoid conflict

  • Unauthorized behaviours

  • Interpretation — paragraph (1)(b)

  • Definition of employment recruitment services

  • Conflict of interest — employment recruitment services

  • Conditions

  • Definition of student recruitment services

  • Conflict of interest — student recruitment services

  • Conditions

  • Competence

  • Competence and diligence

  • Nature of competence

  • Obligation if not competent

  • Requirements

  • Maintaining competence

  • Delivering quality services

  • Actions taken when representing client

  • Keeping client informed

  • Interpreter or translator

  • Relationship to Clients

    • Initial consultation
    • Content of consultation agreement

  • Principles Governing the Responsibilities of Firms

  • Application of the Code

  • Interpretation of the Code of Professional Conduct

  • Types of conflict of interest

  • Duty of good faith

  • Integrity

  • Objectivity

  • Competence

  • Confidentiality

  • Definition of student recruitment services

  • Conflict of interest — student recruitment services

  • Nature of competence

  • Definition of employment recruitment services

  • Maintaining competence

  • Delivering quality services

  • Actions taken when representing client

  • Keeping client informed

  • Interpreter or translator

  • Relationship to Clients

    • Initial consultation
    • Content of consultation agreement

  • Principles Governing the Responsibilities of Firms

  • Application of the Code

  • Interpretation of the Code of Professional Conduct

  • Types of conflict of interest

  • Duty of loyalty

  • Duty of honesty and candour

  • Duty of civility

  • Relationship of trust

  • Compliance with applicable legislation

  • Discrimination

  • Intimidation and coercion

  • Dishonesty, fraud or illegal conduct

  • Inducement

  • Original documents

  • Client documents

  • Conflicts of interest

  • Duty to avoid conflict

  • Unauthorized behaviours

  • Interpretation — paragraph (1)(b)

  • Definition of employment recruitment services

  • Conflict of interest — employment recruitment services

  • Conditions

  • Definition of student recruitment services

  • Conflict of interest — student recruitment services

  • Maintaining competence

  • Delivering quality services

  • Actions taken when representing client

  • Keeping client informed

  • Interpreter or translator

  • Relationship to Clients

    • Initial consultation
    • Content of consultation agreement

  • Principles Governing the Responsibilities of Firms

  • Application of the Code

  • Interpretation of the Code of Professional Conduct

  • Types of conflict of interest

  • Duty of loyalty

  • Duty of honesty and candour

  • Duty of civility

  • Relationship of trust

  • Compliance with applicable legislation

  • Discrimination

  • Intimidation and coercion

  • Dishonesty, fraud or illegal conduct

  • Inducement

  • Original documents

  • Client documents

  • Conflicts of interest

  • Duty to avoid conflict

  • Unauthorized behaviours

  • Interpretation — paragraph (1)(b)

  • Definition of employment recruitment services

  • Conflict of interest — employment recruitment services

  • Conditions

  • Definition of student recruitment services

  • Conflict of interest — student recruitment services

  • Maintaining competence

  • Delivering quality services - Actions taken when representing client - Keeping client informed - Interpreter or translator - Relationship to Clients - Initial consultation - Content of consultation agreement

  • Principles Governing the Responsibilities of Firms

  • Application of the Code

  • Interpretation of the Code of Professional Conduct

  • Types of conflict of interest

  • Duty of loyalty

  • Duty of honesty and candour

  • Duty of civility

  • Relationship of trust

  • Compliance with applicable legislation

  • Discrimination

  • Intimidation and coercion

  • Dishonesty, fraud or illegal conduct

  • Inducement

  • Original documents

  • Client documents

  • Conflicts of interest

  • Duty to avoid conflict

  • Unauthorized behaviours

  • Interpretation — paragraph (1)(b)

  • Definition of employment recruitment services

  • Conflict of interest — employment recruitment services

  • Conditions

  • Definition of student recruitment services

  • Conflict of interest — student recruitment services

  • Maintaining competence

  • Delivering quality services

  • Actions taken when representing client

  • Keeping client informed

  • Interpreter or translator

  • Relationship to Clients

    • Initial consultation
    • Content of consultation agreement

  • Principles Governing the Responsibilities of Firms

  • Application of the Code

  • Interpretation of the Code

  • Types of conflict of interest

  • Duty of loyalty

  • Duty of honesty and candour

  • Duty of civility

  • Relationship of trust

  • Compliance with applicable legislation

  • Discrimination

  • Intimidation and coercion

  • Dishonesty, fraud or illegal conduct

  • Inducement

  • Non-application of sections 23 and 24

  • Exemption from application of sections 23 and 24

  • Opinion to be provided

  • Obligation of confidentiality

  • Disclosure of confidential information

  • Scope of disclosure

  • Complaints

  • Errors or omissions

  • Interpretation — liability insurance

  • Fees

  • Disbursements

  • Additional fees or disbursements

  • Unnecessary increases — fees or disbursements

  • Advance payments

  • Invoice

  • Description of services and disbursements

  • Receipt

  • Termination of service agreement

  • Mandatory termination of service agreement

  • Dishonest or illegal conduct

  • Referral to other licensee

  • Actions required — Actions completion or termination

  • Transfer of file

  • Delay

  • Office Administration and Management

    • Record keeping

  • Professional responsibility

  • Delegation

  • Relationship to the College and Other Persons

    • Mandatory reporting to College

  • Communications with complainant

  • Current clients

  • Conduct of fellow licensee

  • Reportable conduct

  • Exceptions

  • False, misleading or inaccurate public statement

  • Marketing of Immigration or Citizenship Consulting Services

    • Marketing of services
    • False, misleading or inaccurate representations
    • Client endorsement
    • Identifying marks of College
    • Transitional Provision

  • Inconsistency with Council by-laws and regulations

  • Establishment and Coming into Force

  • Registration

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

CODE OF PROFESSIONAL CONDUCT PDF

More Like This

Untitled Quiz cap 17
45 questions

Untitled Quiz cap 17

BountifulField avatar
BountifulField
Sesión 13 (EMPRENDIMIENTO) - Untitled Quiz
8 questions

Sesión 13 (EMPRENDIMIENTO) - Untitled Quiz

GoodTranscendental avatar
GoodTranscendental
Untitled Quiz 1
8 questions

Untitled Quiz 1

SaneHilbert avatar
SaneHilbert
Biochem 11.3 Untitled Quiz
26 questions

Biochem 11.3 Untitled Quiz

iiScholar avatar
iiScholar
Use Quizgecko on...
Browser
Open
Browser
Browser