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Questions and Answers

What is one of the steps that a firm must take to ensure compliance with professional requirements?

  • Implement strict financial auditing policies
  • Provide unlimited client consultations
  • Offer discounted services to non-licensees
  • Implement policies consistent with the Code and College By-laws (correct)

    • Who shares accountability for a failure to comply with the rules?

  • Only the firm
  • The governing body alone
  • The firm and the licensee (correct)
  • Only the licensee

    • What should be implemented to manage complaints fairly and promptly?

  • Strict punitive measures for all complaints
  • Adequate quality control procedures
  • Procedures to condone minor misconduct
  • Procedures to receive, record and resolve complaints (correct)

    • What is NOT a requirement for firms regarding their employees?

    <p>Conceal misconduct whenever possible</p> Signup and view all the answers

    What principle should licensees follow in their work?

    <p>Comply with both the spirit and the letter of applicable standards</p> Signup and view all the answers

    Who is responsible for ensuring that services provided by non-licensees comply with the Code?

    <p>The licensees supervising the non-licensees</p> Signup and view all the answers

    What does the term 'professional services' encompass according to the context?

    <p>Any activity where public trust is placed in the licensee's competence</p> Signup and view all the answers

    What approach should licensees NOT take regarding the Code of Professional Conduct?

    <p>Strictly break the rules when necessary</p> Signup and view all the answers

    What is necessary for a person to qualify as a client under subsection 1(1)(c)?

    <p>Objective evidence of reasonable expectation of services</p> Signup and view all the answers

    What distinguishes a client of a licensee working in a firm from those simply sharing office space?

    <p>The relationship and services are defined by the firm</p> Signup and view all the answers

    Which statement is true regarding general information provided to individuals?

    <p>It does not necessarily create a 'client' status.</p> Signup and view all the answers

    What will happen to the By-laws and Regulations of the Immigration Consultants of Canada Regulatory Council?

    <p>They are to be replaced by new government regulations.</p> Signup and view all the answers

    When does a consultation agreement become necessary to establish a client relationship?

    <p>It is not a requirement under any circumstance.</p> Signup and view all the answers

    What can contribute to the formation of a client relationship, as per the content?

    <p>Delivering tailored services specific to the individual's needs.</p> Signup and view all the answers

    Who is considered a licensee under the Act?

    <p>Both RCICs and RISIAs</p> Signup and view all the answers

    What is one misconception about clients of licensees sharing office spaces?

    <p>They are automatically clients of all licensees in the office.</p> Signup and view all the answers

    What must a licensee do to lawfully provide both immigration consulting and employment recruitment services to a client?

    <p>Provide written informed consent from the client.</p> Signup and view all the answers

    Which of the following is NOT a requirement for a licensee providing dual services?

    <p>Charging a separate fee for providing immigration consulting services.</p> Signup and view all the answers

    What must be included in the information given to the client regarding their job in Canada?

    <p>Accurate details about wages, benefits, and working conditions.</p> Signup and view all the answers

    What legislation must a licensee comply with in order to provide both services?

    <p>All applicable legislation regarding employment recruiting services.</p> Signup and view all the answers

    Which condition must be met to avoid a conflict of interest when offering dual services?

    <p>The client should understand that they are free to choose separate service providers.</p> Signup and view all the answers

    What constitutes 'conduct unbecoming' for a licensee?

    <p>Taking advantage of a person's vulnerability</p> Signup and view all the answers

    Which situation requires a licensee to decline to act for a client?

    <p>The conflict of interest cannot be resolved by disclosure and consent</p> Signup and view all the answers

    What is the primary obligation of a licensee under the duty of loyalty?

    <p>To avoid conflicts of interest and advocate for clients</p> Signup and view all the answers

    How should a licensee demonstrate honesty and candour when advising clients?

    <p>By being transparent and forthright in communication</p> Signup and view all the answers

    Which of the following actions is NOT included under 'conduct unbecoming'?

    <p>Offering assistance to vulnerable clients</p> Signup and view all the answers

    What must a licensee do if a conflict of interest arises?

    <p>Discuss the conflict with the client and gain their consent</p> Signup and view all the answers

    What standard is commonly used to measure the impact of a licensee's conduct?

    <p>A reasonable person's perspective on trust and confidence</p> Signup and view all the answers

    What does the duty of loyalty imply about a licensee's relationship with their clients?

    <p>It requires a commitment to the client's best interests</p> Signup and view all the answers

    What must a licensee have before providing consulting services in a situation with a potential conflict of interest?

    <p>Reasonable grounds to believe they can maintain objectivity</p> Signup and view all the answers

    Which of the following is NOT a type of conflict of interest as identified in the content?

    <p>Political conflict involving lobbying activities</p> Signup and view all the answers

    What is required for a licensee to provide services despite a conflict of interest?

    <p>Providing informed consent voluntarily from the client</p> Signup and view all the answers

    What does the Code require regarding the disclosure of conflicts of interest?

    <p>Written disclosure before seeking consent</p> Signup and view all the answers

    Which of the following behaviors would likely create a conflict of interest for a licensee?

    <p>Advising a client while being their friend</p> Signup and view all the answers

    What is the relationship between a licensee's duty of confidentiality and conflicts of interest?

    <p>Confidentiality must always be upheld regardless of conflicts</p> Signup and view all the answers

    Which of the following accurately describes the definition of immediate family for licensees?

    <p>Any relative residing with the individual permanently</p> Signup and view all the answers

    What critical element must be present for a licensee to continue providing services in light of a conflict of interest?

    <p>Full disclosure of the conflict</p> Signup and view all the answers

    What is a primary principle of professional conduct that mandates honesty?

    <p>Integrity</p> Signup and view all the answers

    Which duty requires that a professional must avoid situations where personal interests conflict with client interests?

    <p>Duty of Loyalty</p> Signup and view all the answers

    What is the consequence of providing services for which a consultant is not competent?

    <p>Obligation to refer to another professional</p> Signup and view all the answers

    Which fundamental principle emphasizes the importance of maintaining client information privacy?

    <p>Confidentiality</p> Signup and view all the answers

    What type of conduct is classified as 'conduct unbecoming' under the Code?

    <p>Dishonesty</p> Signup and view all the answers

    Which action is a violation of the duty of civility as per the Code?

    <p>Engaging in intimidation</p> Signup and view all the answers

    What does the term 'duty of honesty and candour' imply in a professional setting?

    <p>Providing full disclosure to clients</p> Signup and view all the answers

    Which principle focuses on ensuring professionals are adequately skilled to perform their responsibilities?

    <p>Competence</p> Signup and view all the answers

    Under which principle must a consultant disclose any fees related to their services?

    <p>Duty of Honesty</p> Signup and view all the answers

    What is required of a consultant if they are temporarily unable to fulfill their duties?

    <p>Notify clients and possibly refer them to another professional</p> Signup and view all the answers

    Which of the following is a responsibility related to the handling of client documents?

    <p>Store documents securely and provide them to clients when requested</p> Signup and view all the answers

    Which declaration exemplifies a conflict of interest?

    <p>Having a personal relationship with a client</p> Signup and view all the answers

    What must a consultant do when they become aware of a potential conflict of interest?

    <p>Disclose the conflict to the involved parties promptly</p> Signup and view all the answers

    Which behavior is labeled as unauthorized under the Code?

    <p>Offering services without a valid license</p> Signup and view all the answers

    What is the recommended action if a fee increases unexpectedly?

    <p>Notify clients about the changes and explain reasons</p> Signup and view all the answers

    Study Notes

    Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees - Interpretation Guide

    • Version: 2022-001
    • Last Modified: October 27, 2022
    • Contact Information: 1002-5500 North Service Road, Burlington, ON L7L 6W6; T: 1-877-836-7543; F: 1-877-315-9868; www.college-ic.ca

    Contents

    • Foreword

    • Characteristics of a profession

    • Fundamental Principles Governing Conduct

    • Professional Behaviour

    • Duty of Good Faith

    • Integrity

    • Objectivity

    • Competence

    • Confidentiality

    • Principles Governing the Responsibilities of Firms

    • Application of the Code

    • Interpretation

      • Definitions
        • Act
        • client
      • Conflict of Interest
      • Purpose and Application
        • Purpose
        • Application

    • General Standards

    • Professional Conduct

    • Standards of Profession

    • Conduct unbecoming

    • Duty of loyalty

    • Duty of honesty and candour

    • Duty of civility

    • Relationship of trust

    • Compliance with applicable legislation

    • Discrimination

    • Intimidation and coercion

    • Dishonesty, fraud or illegal conduct

    • Inducement

    • Non-application

    • Fee

    • Original documents

    • Client documents

    • Conflicts of interest

    • Duty to avoid conflict

    • Unauthorized behaviours

    • Interpretation — paragraph (1)(b)

    • Definition of employment recruitment services

    • Conflict of interest — employment recruitment services

    • Conditions

    • Definition of student recruitment services

    • Conflict of interest — student recruitment services

    • Conditions

    • Competence

    • Competence and diligence

    • Nature of competence

    • Obligation if not competent

    • Requirements

    • Maintaining competence

    • Delivering quality services

    • Actions taken when representing client

    • Keeping client informed

    • Interpreter or translator

    • Relationship to Clients

      • Initial consultation
      • Content of consultation agreement

    • Principles Governing the Responsibilities of Firms

    • Application of the Code

    • Interpretation of the Code of Professional Conduct

    • Types of conflict of interest

    • Duty of good faith

    • Integrity

    • Objectivity

    • Competence

    • Confidentiality

    • Definition of student recruitment services

    • Conflict of interest — student recruitment services

    • Nature of competence

    • Definition of employment recruitment services

    • Maintaining competence

    • Delivering quality services

    • Actions taken when representing client

    • Keeping client informed

    • Interpreter or translator

    • Relationship to Clients

      • Initial consultation
      • Content of consultation agreement

    • Principles Governing the Responsibilities of Firms

    • Application of the Code

    • Interpretation of the Code of Professional Conduct

    • Types of conflict of interest

    • Duty of loyalty

    • Duty of honesty and candour

    • Duty of civility

    • Relationship of trust

    • Compliance with applicable legislation

    • Discrimination

    • Intimidation and coercion

    • Dishonesty, fraud or illegal conduct

    • Inducement

    • Original documents

    • Client documents

    • Conflicts of interest

    • Duty to avoid conflict

    • Unauthorized behaviours

    • Interpretation — paragraph (1)(b)

    • Definition of employment recruitment services

    • Conflict of interest — employment recruitment services

    • Conditions

    • Definition of student recruitment services

    • Conflict of interest — student recruitment services

    • Maintaining competence

    • Delivering quality services

    • Actions taken when representing client

    • Keeping client informed

    • Interpreter or translator

    • Relationship to Clients

      • Initial consultation
      • Content of consultation agreement

    • Principles Governing the Responsibilities of Firms

    • Application of the Code

    • Interpretation of the Code of Professional Conduct

    • Types of conflict of interest

    • Duty of loyalty

    • Duty of honesty and candour

    • Duty of civility

    • Relationship of trust

    • Compliance with applicable legislation

    • Discrimination

    • Intimidation and coercion

    • Dishonesty, fraud or illegal conduct

    • Inducement

    • Original documents

    • Client documents

    • Conflicts of interest

    • Duty to avoid conflict

    • Unauthorized behaviours

    • Interpretation — paragraph (1)(b)

    • Definition of employment recruitment services

    • Conflict of interest — employment recruitment services

    • Conditions

    • Definition of student recruitment services

    • Conflict of interest — student recruitment services

    • Maintaining competence

    • Delivering quality services - Actions taken when representing client - Keeping client informed - Interpreter or translator - Relationship to Clients - Initial consultation - Content of consultation agreement

    • Principles Governing the Responsibilities of Firms

    • Application of the Code

    • Interpretation of the Code of Professional Conduct

    • Types of conflict of interest

    • Duty of loyalty

    • Duty of honesty and candour

    • Duty of civility

    • Relationship of trust

    • Compliance with applicable legislation

    • Discrimination

    • Intimidation and coercion

    • Dishonesty, fraud or illegal conduct

    • Inducement

    • Original documents

    • Client documents

    • Conflicts of interest

    • Duty to avoid conflict

    • Unauthorized behaviours

    • Interpretation — paragraph (1)(b)

    • Definition of employment recruitment services

    • Conflict of interest — employment recruitment services

    • Conditions

    • Definition of student recruitment services

    • Conflict of interest — student recruitment services

    • Maintaining competence

    • Delivering quality services

    • Actions taken when representing client

    • Keeping client informed

    • Interpreter or translator

    • Relationship to Clients

      • Initial consultation
      • Content of consultation agreement

    • Principles Governing the Responsibilities of Firms

    • Application of the Code

    • Interpretation of the Code

    • Types of conflict of interest

    • Duty of loyalty

    • Duty of honesty and candour

    • Duty of civility

    • Relationship of trust

    • Compliance with applicable legislation

    • Discrimination

    • Intimidation and coercion

    • Dishonesty, fraud or illegal conduct

    • Inducement

    • Non-application of sections 23 and 24

    • Exemption from application of sections 23 and 24

    • Opinion to be provided

    • Obligation of confidentiality

    • Disclosure of confidential information

    • Scope of disclosure

    • Complaints

    • Errors or omissions

    • Interpretation — liability insurance

    • Fees

    • Disbursements

    • Additional fees or disbursements

    • Unnecessary increases — fees or disbursements

    • Advance payments

    • Invoice

    • Description of services and disbursements

    • Receipt

    • Termination of service agreement

    • Mandatory termination of service agreement

    • Dishonest or illegal conduct

    • Referral to other licensee

    • Actions required — Actions completion or termination

    • Transfer of file

    • Delay

    • Office Administration and Management

      • Record keeping

    • Professional responsibility

    • Delegation

    • Relationship to the College and Other Persons

      • Mandatory reporting to College

    • Communications with complainant

    • Current clients

    • Conduct of fellow licensee

    • Reportable conduct

    • Exceptions

    • False, misleading or inaccurate public statement

    • Marketing of Immigration or Citizenship Consulting Services

      • Marketing of services
      • False, misleading or inaccurate representations
      • Client endorsement
      • Identifying marks of College
      • Transitional Provision

    • Inconsistency with Council by-laws and regulations

    • Establishment and Coming into Force

    • Registration

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