Podcast
Questions and Answers
Which prototyping method involves a human simulating an AI's responses to test functionality?
Which prototyping method involves a human simulating an AI's responses to test functionality?
For early testing of screen reader compatibility and keyboard navigation, what type of prototypes should be used?
For early testing of screen reader compatibility and keyboard navigation, what type of prototypes should be used?
What tool is best suited for creating interactive prototypes for Salesforce applications?
What tool is best suited for creating interactive prototypes for Salesforce applications?
In Salesforce UX design, which of these is a typical use case for paper prototypes?
In Salesforce UX design, which of these is a typical use case for paper prototypes?
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What is the primary advantage of using low-fidelity prototypes in an Agile development environment?
What is the primary advantage of using low-fidelity prototypes in an Agile development environment?
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Which tool provides pre-built UI components for creating high-fidelity designs in Salesforce?
Which tool provides pre-built UI components for creating high-fidelity designs in Salesforce?
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When designing a new dashboard layout for Service Cloud, what kind of prototype is best for a UX designer to test component placements rapidly?
When designing a new dashboard layout for Service Cloud, what kind of prototype is best for a UX designer to test component placements rapidly?
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For which type of project would a team use Lego to model hardware/software interactions?
For which type of project would a team use Lego to model hardware/software interactions?
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In Salesforce UX design, what is the purpose of conducting 'Wizard of Oz' testing?
In Salesforce UX design, what is the purpose of conducting 'Wizard of Oz' testing?
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What should be the first step when applying the prototyping process in a Salesforce UX project?
What should be the first step when applying the prototyping process in a Salesforce UX project?
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What type of prototype is most suitable for exploring concepts in Salesforce UX design?
What type of prototype is most suitable for exploring concepts in Salesforce UX design?
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Which of the following methods uses physical materials to create an interactive prototype?
Which of the following methods uses physical materials to create an interactive prototype?
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Which prototype type allows for rapid iteration of ideas before higher-fidelity prototypes are created?
Which prototype type allows for rapid iteration of ideas before higher-fidelity prototypes are created?
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What is a key advantage of using paper prototypes in user testing?
What is a key advantage of using paper prototypes in user testing?
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In which situation is the Wizard of Oz technique particularly useful?
In which situation is the Wizard of Oz technique particularly useful?
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When utilizing low-fidelity prototypes, what is a common format employed for rapid brainstorming?
When utilizing low-fidelity prototypes, what is a common format employed for rapid brainstorming?
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Which design system provides predefined components for high-fidelity design in Salesforce?
Which design system provides predefined components for high-fidelity design in Salesforce?
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What advantage do digital wireframes provide during the early stages of UX design?
What advantage do digital wireframes provide during the early stages of UX design?
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What is the main benefit of using low-fidelity prototypes in the Salesforce UX design process?
What is the main benefit of using low-fidelity prototypes in the Salesforce UX design process?
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In which phase of the UX design process should paper prototypes typically be used?
In which phase of the UX design process should paper prototypes typically be used?
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What type of low-fidelity prototype could be used to evaluate different component placements for a Service Cloud dashboard?
What type of low-fidelity prototype could be used to evaluate different component placements for a Service Cloud dashboard?
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How can Figma be utilized in the prototyping process for Salesforce applications?
How can Figma be utilized in the prototyping process for Salesforce applications?
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Which scenario best exemplifies the use of the 'Wizard of Oz' testing method in Salesforce UX design?
Which scenario best exemplifies the use of the 'Wizard of Oz' testing method in Salesforce UX design?
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What role does early accessibility testing play in using low-fidelity prototypes?
What role does early accessibility testing play in using low-fidelity prototypes?
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In which instance would the Salesforce Lightning Design System (SLDS) be specifically useful?
In which instance would the Salesforce Lightning Design System (SLDS) be specifically useful?
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Why is it important to test with stakeholders and users during the prototyping stage?
Why is it important to test with stakeholders and users during the prototyping stage?
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Which tool is best known for creating quick UX sketches and low-fidelity wireframes?
Which tool is best known for creating quick UX sketches and low-fidelity wireframes?
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What is typically the final phase after developing a digital wireframe in a Salesforce UX design process?
What is typically the final phase after developing a digital wireframe in a Salesforce UX design process?
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Study Notes
Low-Fidelity Prototyping in Salesforce UX
- Low-fidelity prototypes vital for ideation & concept testing in early UX stages
- Salesforce UX designers use them to quickly iterate ideas before higher fidelity prototypes
- Useful for gathering early feedback from stakeholders and users
- Paper, digital, sketches, and Lego prototypes commonly used
- Aid in accessibility considerations, such as keyboard navigation and screen reader compatibility, aligning with WCAG guidelines
- Essential for defining layout, user flows, and interactions before implementing SLDS components
Prototype Formats & Examples
- Low-fidelity prototypes ideal for ideation-level questions
- Medium-fidelity perfect for exploration-level concepts
- Mockups and 3D-printed models are medium-fidelity prototypes
- HTML code represents a high-fidelity prototype
Common Low-Fidelity Prototype Formats in Salesforce
- Sketches: Quick, hand-drawn representations for brainstorming
- Paper: Printed or hand-drawn wireframes, layouts for interaction testing (e.g., page flipping)
- Lego: Physical prototypes for visualizing spatial or product design concepts
- Digital: Basic wireframes or mockups in Balsamiq, Figma, or Adobe XD
- Wizard of Oz: Human simulates system responses, mimicking a digital product's functionality
Tools for Salesforce UX Prototyping
- Figma, XD, Sketch: Used for digital wireframes, prototypes, and UI designs
- Balsamiq: Effective for low-fidelity wireframing and quick sketches
- Salesforce Lightning Design System (SLDS): Provides pre-built UI components for high-fidelity designs
- Miro, Mural: For brainstorming, customer journey mapping, and UX flows
- Axure RP: Creates interactive, clickable prototypes for Salesforce apps
Real-World Salesforce UX Case Studies
- Experience Cloud Redesign: Used low-fidelity sketches and digital prototypes to improve community navigation
- Service Cloud Console Enhancements: Tested new case management workflows using paper prototypes for tab management/component layouts
- Lightning App Builder Improvements: Conducted Wizard of Oz testing for a new drag-and-drop builder; digital prototypes used in Figma for A/B testing layouts
Applying Prototyping in Salesforce UX Design
- Begin with low-fidelity (sketches) followed by testing with stakeholders/users (e.g. paper prototypes )
- Further refine layouts with digital wireframes (e.g. in Figma or Balsamiq)
- Incorporate Salesforce-specific components (SLDS)
- Conclude with usability tests (e.g. Wizard of Oz for features like AI-powered chat).
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Description
Discover the significance of low-fidelity prototyping in Salesforce UX design. This quiz explores various prototype formats and their roles in ideation and feedback collection, emphasizing early-stage design principles. Learn how these prototypes help conform to accessibility standards and facilitate user-flow planning.
