LMGT 211: Laboratory Management and Communication

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Questions and Answers

What is the primary objective of communication?

To ensure correct reception and understanding of the message (correct)

To use informal sources of communication

To deliver a message only

To follow the formal communication network

What is the primary purpose of the formal communication network in an organization?

To facilitate gossip among colleagues

To exchange information through work orders, memos, and policy manuals (correct)

To issue job descriptions only

To conduct performance reviews

What type of communication occurs between managers and staff as peers?

Diagonal communication

Lateral communication

Horizontal communication (correct)

Vertical communication

What is characteristic of dynamic communication?

It allows for simultaneous exchange of ideas and information with spontaneous feedback Signup and view all the answers

What is an example of a canned or packaged message?

A pre-recorded video message Signup and view all the answers

What is not an element of effective communication?

Decision making Signup and view all the answers

What is the primary purpose of feedback and clarification of message in communication?

To guarantee the message is correctly received and understood Signup and view all the answers

What is not a source of communication?

Personal opinions Signup and view all the answers

What is the primary advantage of written communication?

It enables the receiver to study the message without worrying about mistranscription Signup and view all the answers

What is an important amplifier of the signal in nonverbal communication?

Tone of voice Signup and view all the answers

Which of the following is an example of a structural barrier to effective communication?

Isolation from communication channels by distance and job position Signup and view all the answers

What is the primary purpose of decision making?

To achieve a specific result Signup and view all the answers

Which of the following is a key aspect of improving the communication process?

Having empathy for others Signup and view all the answers

What is the primary characteristic of verbal communication?

It enables the manager to be seen or heard as a person Signup and view all the answers

Which of the following is an example of a technical problem in communication?

Defects in the equipment during transmission Signup and view all the answers

What is the first step in the decision-making and problem-solving process?

Defining the problem Signup and view all the answers

What is the primary objective of the recognition step in decision making and problem solving?

To become aware that something is wrong and needs the manager's attention Signup and view all the answers

What is a key characteristic of a well-made decision?

It should identify and evaluate alternative solutions Signup and view all the answers

What can cloud the decision-making process?

Emotions, prejudice, peer pressure, and personal interest Signup and view all the answers

What branch of management science provides quantitative tools for decision making?

Operations Research (OR) Signup and view all the answers

What is one of the main areas of Operations Research?

Probability Analysis Signup and view all the answers

What is the primary purpose of the evaluation and selection of solutions step?

To select the best alternative solution Signup and view all the answers

What type of tools involve personal judgment and solicitation of advice?

Qualitative tools Signup and view all the answers

What is the main objective of the implementation and follow-up step?

To implement the selected solution and follow up on its success Signup and view all the answers

Study Notes

Communication

Communication requires delivery of a message and assurance of correct reception and understanding
Elements of effective communication:
- Sender
- Message
- Mode of transmission
- Receiver
- Decoding
- Feedback and clarification of message

Sources of Communication

Formal sources:
- Organization's communication network
- Work orders
- Memos
- Meetings
- Policy manual
- Job description
- Performance reviews
- Newsletters
Informal sources:
- News media
- Professional colleagues
- Salespeople
- Gossip grapevine

Communication Directions

Vertical communication: flows through bureaucratic hierarchy
Horizontal communication: occurs between peers

Methods of Communication

Dynamic communication: allows simultaneous exchange of ideas and spontaneous feedback
Canned or packaged messages: do not allow instant response

Communication Formats

Written messages: include computer data and recorded visual presentations
Verbal messages: enable personal interaction and overcome formality
Nonverbal messages: convey meaning through tone of voice, body language, personal distance, and physical environment

Barriers to Effective Communication

Structural barriers: isolation due to distance or job position
Problem of semantics: consideration of content and context in message formulation
Technical problems: equipment, environment, or medium defects
People barriers: individual differences in background and perception

Improving Communication

Be a good listener
Have empathy for others

Decision Making and Problem Solving

Definition: conscious choice made after evaluating alternatives to achieve a specific result
Steps in decision making:
- Recognition of a problem
- Investigation of cause and extent
- Definition of problem
- Identification of alternatives
- Evaluation and selection of solution
- Implementation and follow-up

Features of Well-Made Decisions

Based on complete investigation of root causes and potential problems
Involves identification and evaluation of alternative solutions
Selects best solution through in-depth analysis
Encompasses effective implementation strategy

Role of Human Behavior in the Communication Process

Human element can influence decision making through emotions, prejudice, peer pressure, and personal interest

Decision Making Techniques

Qualitative tools: personal judgment, solicitation of advice, and systematic option reviews
Quantitative tools: quality control measures and financial data
Operations research: provides quantitative tools for decision making

Operations Research

Main areas:
- Probability analysis: measures risk by assigning value to likelihood of specific event occurring

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Description

This quiz covers laboratory management, focusing on effective communication, decision making, and information management in a healthcare setting.