Podcast
Questions and Answers
What is the primary objective of communication?
What is the primary objective of communication?
- To ensure correct reception and understanding of the message (correct)
- To use informal sources of communication
- To deliver a message only
- To follow the formal communication network
What is the primary purpose of the formal communication network in an organization?
What is the primary purpose of the formal communication network in an organization?
- To facilitate gossip among colleagues
- To exchange information through work orders, memos, and policy manuals (correct)
- To issue job descriptions only
- To conduct performance reviews
What type of communication occurs between managers and staff as peers?
What type of communication occurs between managers and staff as peers?
- Diagonal communication
- Lateral communication
- Horizontal communication (correct)
- Vertical communication
What is characteristic of dynamic communication?
What is characteristic of dynamic communication?
What is an example of a canned or packaged message?
What is an example of a canned or packaged message?
What is not an element of effective communication?
What is not an element of effective communication?
What is the primary purpose of feedback and clarification of message in communication?
What is the primary purpose of feedback and clarification of message in communication?
What is not a source of communication?
What is not a source of communication?
What is the primary advantage of written communication?
What is the primary advantage of written communication?
What is an important amplifier of the signal in nonverbal communication?
What is an important amplifier of the signal in nonverbal communication?
Which of the following is an example of a structural barrier to effective communication?
Which of the following is an example of a structural barrier to effective communication?
What is the primary purpose of decision making?
What is the primary purpose of decision making?
Which of the following is a key aspect of improving the communication process?
Which of the following is a key aspect of improving the communication process?
What is the primary characteristic of verbal communication?
What is the primary characteristic of verbal communication?
Which of the following is an example of a technical problem in communication?
Which of the following is an example of a technical problem in communication?
What is the first step in the decision-making and problem-solving process?
What is the first step in the decision-making and problem-solving process?
What is the primary objective of the recognition step in decision making and problem solving?
What is the primary objective of the recognition step in decision making and problem solving?
What is a key characteristic of a well-made decision?
What is a key characteristic of a well-made decision?
What can cloud the decision-making process?
What can cloud the decision-making process?
What branch of management science provides quantitative tools for decision making?
What branch of management science provides quantitative tools for decision making?
What is one of the main areas of Operations Research?
What is one of the main areas of Operations Research?
What is the primary purpose of the evaluation and selection of solutions step?
What is the primary purpose of the evaluation and selection of solutions step?
What type of tools involve personal judgment and solicitation of advice?
What type of tools involve personal judgment and solicitation of advice?
What is the main objective of the implementation and follow-up step?
What is the main objective of the implementation and follow-up step?
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Study Notes
Communication
- Communication requires delivery of a message and assurance of correct reception and understanding
- Elements of effective communication:
- Sender
- Message
- Mode of transmission
- Receiver
- Decoding
- Feedback and clarification of message
Sources of Communication
- Formal sources:
- Organization's communication network
- Work orders
- Memos
- Meetings
- Policy manual
- Job description
- Performance reviews
- Newsletters
- Informal sources:
- News media
- Professional colleagues
- Salespeople
- Gossip grapevine
Communication Directions
- Vertical communication: flows through bureaucratic hierarchy
- Horizontal communication: occurs between peers
Methods of Communication
- Dynamic communication: allows simultaneous exchange of ideas and spontaneous feedback
- Canned or packaged messages: do not allow instant response
Communication Formats
- Written messages: include computer data and recorded visual presentations
- Verbal messages: enable personal interaction and overcome formality
- Nonverbal messages: convey meaning through tone of voice, body language, personal distance, and physical environment
Barriers to Effective Communication
- Structural barriers: isolation due to distance or job position
- Problem of semantics: consideration of content and context in message formulation
- Technical problems: equipment, environment, or medium defects
- People barriers: individual differences in background and perception
Improving Communication
- Be a good listener
- Have empathy for others
Decision Making and Problem Solving
- Definition: conscious choice made after evaluating alternatives to achieve a specific result
- Steps in decision making:
- Recognition of a problem
- Investigation of cause and extent
- Definition of problem
- Identification of alternatives
- Evaluation and selection of solution
- Implementation and follow-up
Features of Well-Made Decisions
- Based on complete investigation of root causes and potential problems
- Involves identification and evaluation of alternative solutions
- Selects best solution through in-depth analysis
- Encompasses effective implementation strategy
Role of Human Behavior in the Communication Process
- Human element can influence decision making through emotions, prejudice, peer pressure, and personal interest
Decision Making Techniques
- Qualitative tools: personal judgment, solicitation of advice, and systematic option reviews
- Quantitative tools: quality control measures and financial data
- Operations research: provides quantitative tools for decision making
Operations Research
- Main areas:
- Probability analysis: measures risk by assigning value to likelihood of specific event occurring
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