Leadership vs. Management Distinctions
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Questions and Answers

What is the third step in the rational decision-making process?

  • Select the best alternative
  • Evaluate each alternative (correct)
  • Implement the chosen alternative
  • Identify the problem

What is the fifth step in the rational decision-making process?

  • Evaluate the effects of the chosen alternative
  • Generate possible alternatives
  • Identify the problem
  • Implement the chosen alternative (correct)

According to the example, which alternative did the hotel manager find unacceptable?

  • Reallocating funds from the training budget
  • Developing a new training program
  • Hiring new staff
  • Leaving things as they are (correct)

According to the example, what did the hotel manager notice after six months of implementing the chosen alternative?

<p>A significant decrease in customer complaints (A)</p> Signup and view all the answers

What term refers to an innate belief about something, often without conscious consideration?

<p>Intuition (D)</p> Signup and view all the answers

What term refers to an informal alliance of individuals or groups formed to achieve a common goal?

<p>Coalition (B)</p> Signup and view all the answers

What is the fourth step in the rational decision-making process?

<p>Select the best alternative (A)</p> Signup and view all the answers

According to the example, which alternative did the hotel manager choose to implement?

<p>Developing a new training program (B)</p> Signup and view all the answers

What is the final step in the rational decision-making process?

<p>Follow up and evaluate the effects of the chosen alternative (B)</p> Signup and view all the answers

According to the example, what did the hotel manager find too expensive?

<p>Hiring new staff (B)</p> Signup and view all the answers

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