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Leadership vs. Management Distinctions

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Questions and Answers

What is the third step in the rational decision-making process?

Select the best alternative

Evaluate each alternative (correct)

Implement the chosen alternative

Identify the problem

What is the fifth step in the rational decision-making process?

Evaluate the effects of the chosen alternative

Generate possible alternatives

Identify the problem

Implement the chosen alternative (correct)

According to the example, which alternative did the hotel manager find unacceptable?

Reallocating funds from the training budget

Developing a new training program

Hiring new staff

Leaving things as they are (correct)

According to the example, what did the hotel manager notice after six months of implementing the chosen alternative?

A significant decrease in customer complaints Signup and view all the answers

What term refers to an innate belief about something, often without conscious consideration?

Intuition Signup and view all the answers

What term refers to an informal alliance of individuals or groups formed to achieve a common goal?

Coalition Signup and view all the answers

What is the fourth step in the rational decision-making process?

Select the best alternative Signup and view all the answers

According to the example, which alternative did the hotel manager choose to implement?

Developing a new training program Signup and view all the answers

What is the final step in the rational decision-making process?

Follow up and evaluate the effects of the chosen alternative Signup and view all the answers

According to the example, what did the hotel manager find too expensive?

Hiring new staff Signup and view all the answers