Leadership, Management, Communication, Conflict Resolution, Time Management (HARD)

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80 Questions

Which of the following is NOT a stage of conflict resolution?

Compromise

What is the physiological response to anger?

Increased blood pressure

Which conflict resolution strategy involves pursuing outcomes that benefit mutual interests?

Negotiation

What is the first step in anger management?

Acknowledging anger

Which of the following is NOT a category of conflict resolution mentioned in the text?

Intragroup conflict

What can too much conflict in a professional setting lead to?

Demoralization

What are the three important processes to all managerial functions?

Decision-making, communication, coordination

Which leadership style focuses on staff as well as employer, allows for input and participation, and acts as a facilitator for the group?

Democratic

Which leadership style tries to please everyone, focuses on feelings over tasks, and offers little guidance to the group?

Laissez-Faire

Which leadership style is highly effective and varies based on the task and situation?

Situational

Which leadership style looks at meaning, inspiration, and vision, and spends a lot of time in open communication?

Transformational

Which personality trait is important for a leader to possess in order to be persuasive and motivate others to achieve goals?

Assertive

Which critical thinking skill helps a person in making an informed decision by examining and analyzing data?

Using reason and evidence

Which conflict resolution occurs due to opposing thoughts, ideas, and feelings?

Conflict due to perceptions and behavior

Which of the following is NOT a function of management?

Delegating

What is the purpose of staffing in management?

To recruit qualified employees

What is the first managerial function in managing patient care?

Planning

What does delegation involve in management?

Sharing work with others

What should a practical nurse consider when delegating tasks to unlicensed personnel?

The work ability of the individual

Why is time management important in nursing?

All of the above

What does poor time management in nursing lead to?

All of the above

What is the correct order of delegation in nursing from highest to lowest level of responsibility?

RN-LPN-CNA

What does good time management in nursing enhance?

Satisfaction with care provided

Which type of leadership style involves the leader telling the employee what, when, and how things are to be done without regard for their feelings?

Autocratic/Authoritarian

What is the main focus of leadership?

To provide directions and motivate individuals

What is accountability in a profession?

The obligation to answer for one's actions

Which leadership style involves the leader working informally with a group of people and can be developed out of experience?

Laissez-Faire/Delegative/Permissive

What is the potential drawback of an autocratic/authoritarian leadership style?

Bossy and controlling

What is the role of practical nurses in terms of leadership and management skills?

All of the above

Which type of leadership style involves the leader working well in emergency situations and making independent decisions without input from the group?

Situational

Which of the following is NOT a stage of conflict resolution?

Balance

What is the physiological response to anger?

Increased heart rate

Which of the following is NOT a conflict resolution strategy mentioned in the text?

Problem solving

What is the purpose of staffing in management?

To meet client's needs over a period of time

Which of the following is NOT a function of management?

Conflict resolution

What can too much conflict in a professional setting lead to?

Decreased morale

What does poor time management in nursing lead to?

Decreased quality of care

Which type of leadership style involves the leader working informally with a group of people and can be developed out of experience?

Laissez-Faire/Delegative/Permissive

What is the potential drawback of an autocratic/authoritarian leadership style?

Bossy and controlling behavior

Which leadership style focuses on staff as well as the employer, allows for input and participation, and acts as a facilitator for the group?

Democratic/Participative

What is the role of practical nurses in terms of leadership and management skills?

To supervise others and meet employer's goals

What does good time management in nursing enhance?

Patient care

What does poor time management in nursing lead to?

Poor patient care

What is accountability in a profession?

The obligation to answer for one's actions

Which leadership style is best suited for day-to-day operations when the team members know their jobs and the leader knows the problem?

Democratic

Which leadership style involves the leader working informally with a group of people and can be developed out of experience?

Delegative

Which leadership style is highly effective and varies based on the task and matches the situation?

Transformational

Which leadership style focuses on inspiring others to share their vision and spends a lot of time in open communication?

Transformational

Which personality trait is important for a leader to possess in order to be credible, honest, and possess clinical expertise?

Credible

Which conflict resolution occurs due to opposing thoughts, ideas, and feelings?

Opposing Thoughts

Which critical thinking skill assists a person in making the most appropriate action by using reason, resources, and evidence-based decision making?

Examining and analyzing data

Which function of management involves influencing and motivating individuals to achieve the goals and objectives of the agency?

Directing

What is the purpose of staffing in management?

To recruit qualified employees

Which function of management involves deciding in advance what must be done in the future and setting the objectives to be achieved?

Planning

What does delegation involve in management?

Sharing work with others

What does poor time management in nursing lead to?

All of the above

What is the first step in anger management?

Recognizing the physiological response

Which type of leadership style involves the leader working informally with a group of people and can be developed out of experience?

Democratic leadership

Why is time management important in nursing?

All of the above

What should a practical nurse consider when delegating tasks to unlicensed personnel?

The work ability of the individual

Which of the following is NOT a stage of conflict resolution mentioned in the text?

Balance

What is the first step in anger management mentioned in the text?

Acknowledge anger

Which type of conflict involves confusion about responsibilities between different departments?

Intergroup Conflict

What is the purpose of negotiation in conflict resolution?

To pursue outcomes that benefit mutual interests

Which managerial function involves decision-making, communication, and coordination?

Management

Which of the following is NOT a function of management mentioned in the text?

Controlling

What is the purpose of delegation in management?

To share work with others

Which of the following is NOT a guideline for delegating tasks to unlicensed personnel mentioned in the text?

Delegate the task to the right person

Why is time management important in nursing?

To improve productivity and decrease stress

What does poor time management in nursing lead to?

Decreased quality client care

Which type of leadership style involves the leader working informally with a group of people and can be developed out of experience?

Laissez-Faire/Delegative/Permissive

What is the potential drawback of an autocratic/authoritarian leadership style?

Lack of clear expectations

What is the purpose of accountability in a profession?

To answer for one's actions

What is the potential drawback of a laissez-faire/delegative/permissive leadership style?

Lack of independent decisions

What is the primary focus of leadership?

To provide directions and motivate individuals

Which leadership style is best suited for highly skilled professional workers, where communication is equal and individuals are given a lot of autonomy to complete their job?

Laissez-Faire/Delegative/Permissive

Which leadership style allows the employee to take part in decision making, offers guidance to group members, and acts as a facilitator or resource person for the group?

Democratic/Participative

Which leadership style is most effective in emergency situations or with new employees who are just learning the job?

Situational

Which leadership style focuses on meaning, inspiration, and vision, and spends a lot of time with employees in free open communication?

Transformational

Which leadership style allows the leader to swish between autocratic, democratic, and delegative styles based on the people and the work to be accomplished?

Situational

Study Notes

Leadership and Management Skills for Practical Nurses

  • Practical nurses need leadership and management skills to manage the care of their clients and supervise others.
  • Accountability is a key aspect of the nursing profession, requiring individuals to take ownership of their actions.
  • Nurses must work within the scope of their practice and have the necessary training and competence to be held accountable.
  • Leadership is used to provide direction and motivation to implement care standards and achieve agency goals.
  • Different types of leadership include autocratic/authoritarian, democratic/participative, laissez-faire/delegative/permissive, situational, and transformational.
  • Autocratic leadership involves the leader making all decisions without considering the feelings of others.
  • Democratic leadership involves guidance, input, and participation from group members, leading to higher quality work and job satisfaction.
  • Laissez-faire leadership allows the group to make decisions with little guidance, suitable for highly skilled professional workers.
  • Situational leadership varies based on the task and the people involved, with different styles used in different situations.
  • Transformational leadership focuses on inspiration, vision, and clear communication to achieve the mission.
  • Effective nursing leaders possess communication skills, an assertive and flexible personality, critical thinking skills, and the ability to resolve conflict.
  • Conflict can occur in nursing due to poor communication, opposing thoughts, perceptions, values, and actions between groups or individuals.
  • Conflict resolution strategies include problem solving, negotiation, and anger management, with the goal of finding mutually beneficial solutions and managing emotions.

Discover your conflict resolution skills and learn how to navigate conflicts in both group and individual settings. Understand the impact of conflict on professional, social, and personal life, and explore the importance of finding a balance between constructive and destructive actions. Don't let unresolved conflict compromise the quality of your relationships and overall well-being. Take this quiz to enhance your conflict resolution abilities.

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