Leadership Session 5: Group Presentations and Culture

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the main value that holds the Clan culture together?

  • Control
  • Loyalty (correct)
  • Innovation
  • Competition

Which type of leader is associated with Adhocracy culture?

  • Parent
  • Administrator
  • Coach
  • Visionary (correct)

Which culture values rules and procedures as its binding glue?

  • Market
  • Adhocracy
  • Clan
  • Hierarchy (correct)

What is the primary focus of Market culture?

<p>Customer satisfaction (D)</p> Signup and view all the answers

Which organizational culture is primarily concerned with future trends and innovation?

<p>Adhocracy (B)</p> Signup and view all the answers

If an organization has a bad culture identity, what common issue do they face?

<p>Unclear identities (B)</p> Signup and view all the answers

What type of culture focuses more on winning rather than on internal processes?

<p>Market (A)</p> Signup and view all the answers

In a Fortune 500 company context, organizations are advised to improve which of the following?

<p>B culture (A)</p> Signup and view all the answers

What distinguishes persuasion from influence?

<p>Persuasion is part of influence and requires communication aimed at attitude change. (C)</p> Signup and view all the answers

Which mode of thinking corresponds to the systematic process?

<p>Central Route (C)</p> Signup and view all the answers

What percentage of the time do people employ the peripheral route to thinking?

<p>80% (B)</p> Signup and view all the answers

Which heuristic influence cue suggests that doing what others are doing is desirable?

<p>Comparison (B)</p> Signup and view all the answers

Which aspect of influence tends to have a shorter persistence in its effects?

<p>Heuristic thinking (D)</p> Signup and view all the answers

Which cue is associated with the principle that you should return a favor when someone gives you something?

<p>Reciprocity (B)</p> Signup and view all the answers

In the context of presentations, what is likely the most important first step according to the HLBT method?

<p>Hook the audience's attention. (B)</p> Signup and view all the answers

Under what situation might the authority cue be most effective?

<p>When the source is recognized as an authority in the field. (C)</p> Signup and view all the answers

What is the purpose of the 'Hook' in the HLBT method for communication?

<p>To grab the audience's attention (C)</p> Signup and view all the answers

In which organizational culture is innovation and continuous improvement emphasized?

<p>Adhocracy Culture (A)</p> Signup and view all the answers

What is the function of the 'Book' stage in the HLBT communication method?

<p>To present detailed information and theories (D)</p> Signup and view all the answers

Which type of culture focuses primarily on coordination and control within organizations?

<p>Hierarchy Culture (B)</p> Signup and view all the answers

What is the key focus of Market Culture in an organization?

<p>Energizing employees and customer satisfaction (A)</p> Signup and view all the answers

Which of the following leadership qualities are needed for a Clan Culture?

<p>Focus on teamwork and interpersonal skills (C)</p> Signup and view all the answers

What is the purpose of filling out the OCAI in an organizational context?

<p>To determine the ideal cultural structure of a company (A)</p> Signup and view all the answers

Which of the following best describes the relationship between Leaders and Organizational Culture?

<p>Leaders can shape and influence organizational culture (A)</p> Signup and view all the answers

What is a key aspect of continuous improvement in businesses?

<p>Eliminating practices that do not contribute to success (A)</p> Signup and view all the answers

Which of the following best describes the hierarchy culture mentioned?

<p>A corporate culture that focuses on strict rules and regulations (C)</p> Signup and view all the answers

What is one reason Walmart has faced challenges entering the French market?

<p>A saturated market with low profit margins (C)</p> Signup and view all the answers

What is the primary goal of benchmarking in a competitive market?

<p>To analyze competitors' successes and adopt effective practices (D)</p> Signup and view all the answers

How does the concept of acculturation relate to integrating foreign employees?

<p>By providing cultural education and support to help integration (D)</p> Signup and view all the answers

Which statement best characterizes the market culture approach to customer satisfaction?

<p>Collecting data and providing after-sales services are essential for improvement (D)</p> Signup and view all the answers

What was a notable action taken by Southwest Airlines after the 9/11 attacks?

<p>Offered pay increases and vacation options to employees (C)</p> Signup and view all the answers

What key aspect contributes to energizing employees in a market culture?

<p>Offering incentives and promoting engagement in their roles (D)</p> Signup and view all the answers

Flashcards

HLBT Method

A method for public speaking, focusing on hooking, looking (preview), booking (details), and taking (convincing).

Organizational Culture

The shared values, beliefs, and norms that shape how a company operates.

Clan Culture

Organizational culture emphasizing interpersonal relations, teams, and personnel development.

Adhocracy Culture

Organizational culture prioritizing innovation, the future, and continuous improvement.

Signup and view all the flashcards

Market Culture

Organizational culture driven by satisfying customers and energizing employees through competition.

Signup and view all the flashcards

Hierarchy Culture

Organizational culture emphasizing coordination, control, and acculturation (adaptation).

Signup and view all the flashcards

OCAI Assessment

Organizational Culture Assessment Instrument to identify and score dominant organizational culture types (Clan, Adhocracy, Market, Hierarchy).

Signup and view all the flashcards

Global Business Leader

A leader considering environmental factors and their impact on self, others, tasks, and organizational culture.

Signup and view all the flashcards

Influence vs. Persuasion

Influence is a broader concept encompassing persuasion. Persuasion is a specific type of influence that aims to change attitudes through communication.

Signup and view all the flashcards

Central Route Thinking

A mode of thinking involving careful analysis of arguments. It's a deliberate, systematic way of processing information, resulting in stronger, longer-lasting attitudes.

Signup and view all the flashcards

Peripheral Route Thinking

A mode of thought using shortcuts and cues to determine attitudes. It involves less mental effort and leads to weaker, more temporary persuasion.

Signup and view all the flashcards

Heuristic Influence Cues (CLARCCS)

Influencing cues relying on mental shortcuts, such as comparison, liking, authority, reciprocity, commitment/consistency, and scarcity, to persuade.

Signup and view all the flashcards

Comparison Heuristic

When others are doing something, you are more likely to do it too.

Signup and view all the flashcards

Liking Heuristic

Attributing more credibility and willingness to comply to those we like.

Signup and view all the flashcards

HLBT Presentation Method

A presentation method focusing on grabbing attention, highlighting key details, making information useful and interesting to the audience.

Signup and view all the flashcards

Presentation Hook

Techniques to immediately engage the audience: questions, personal stories, vivid imagery, interactive elements, and surprising elements

Signup and view all the flashcards

Organizational Change Assessment

Evaluating organizational culture to identify areas for improvement, using insights to guide effective strategies.

Signup and view all the flashcards

Culture Improvement

Focusing on the aspects of culture that need improvement, especially in organizational effectiveness and success.

Signup and view all the flashcards

B Culture Improvement (Business)

Focus on improvements needed for a strong business culture that involves the future, innovation, and continuous improvement.

Signup and view all the flashcards

Continuous Improvement

A process where organizations continually identify and eliminate inefficiencies, focusing on doing the best they can at what they're good at.

Signup and view all the flashcards

Customer Satisfaction

The level of happiness and contentment customers experience with a company's products and services.

Signup and view all the flashcards

Competition

The rivalry between companies or individuals to achieve the same goals, often leading to improvement and innovation.

Signup and view all the flashcards

Benchmarking

The process of comparing your company's performance with best practices in the industry.

Signup and view all the flashcards

Acculturation

The process of adapting to a new culture, often necessary for foreigners joining a company.

Signup and view all the flashcards

Control Systems

Measures implemented by companies to track and manage performance, ensuring things run smoothly.

Signup and view all the flashcards

Coordination

Effective communication and collaboration among different departments within a company.

Signup and view all the flashcards

Employee Focus

When a company prioritizes the well-being and happiness of its employees, often leading to better performance.

Signup and view all the flashcards

Study Notes

Leadership: Session 5

  • SKEMA Business School
  • Session covers group presentations, the HLBT method for public speaking, organizational culture, and global business leadership.

Group Presentations

  • A method for organizing presentations
  • A speaker stands behind the podium giving a presentation or speech to the audience.

HLBT Method for Communicating in Public

  • Hook: Grab the audience's attention with something interesting.
  • Look: Briefly outline what will be discussed at the beginning of the presentation.
  • Book: The detailed, theoretical, and factual information (the "boring" part).
  • Took: Convince the audience via the presentation about the information's importance and usefulness.

Session 3: Leadership and Organizational Design and Culture

  • Diagnosing, and changing an organization's culture.
  • The type of followers needed for different organizational cultures, along with the types of leaders needed.
  • Organizational Culture Model and assessment instrument, using the Competing Values Framework Model.
  • Analyzing the organizational culture: Clan Culture, Adhocracy Culture, Market Culture, Hierarchy Culture.
    • Clan Culture: Interpersonal relations, teamwork, personnel development
    • Adhocracy Culture: Innovation, future focus, continuous improvement
    • Market Culture: Energizing employees, competition, customer satisfaction
    • Hierarchy Culture: Coordination, control system, acculturation

The Global Business Leader

  • Environmental factors and issues
  • Importance of self-awareness, commitment to strategy, influence over others, effective task design, and strategies for managing change.
  • Organizational culture plays a crucial role in global business leadership.

Fill Out The OCAI

  • An assessment tool (OCAI) for evaluating organizational culture
  • Score a company as if it were a perfect company based on 100 available points.
  • Points are to be allocated between options A, B, C, and D.

Cameron and Quinn Framework

  • A visual representation of organizational culture types, showing the different values and characteristics of each type.
  • Quadrant-based, plotting various organizational culture characteristics, including innovation, coordination, efficiency, and employees' satisfaction.

Influence and Persuasion

  • Influence is a broader term including persuasion.
  • Persuasion involves communication and attempts to change attitudes.

Two Modes of Thinking: The Dual Process Approach

  • Central Route (Systematic): 20% focused thinking. In this route, a person analyzes arguments with attention.
  • Peripheral Route (Heuristic): 80% focused thinking. Using cues and shortcuts, rather than actively evaluating arguments.
  • Different thinking modes have varying effect sizes in terms of magnitude, persistence, resistance, and prediction.

Heuristic Influence Cues: The CLARCCS CUES

  • Cues to influence others such as comparison, liking, authority, belief, reciprocity, commitment/consistency, and scarcity to affect persuasion and influence.

Group Presentation Method: HLBT

  • L – Look: What will be discussed in the presentation? (Defining it in a clear and narrow way. Include what will be covered in last 10 min)
  • H – Hook: Grab the audience's attention. (Ask questions that people want answers to. Storytelling, visually appealing images/videos, a playful method, roleplay/games/involvement for the audience. cliffhanger)
  • B – Book/Boring Part: Detailed information/Theory. (Details, facts, data)
  • T – Took: Convince the audience of the information's value/importance. (Summarize and end with impactful and meaningful information that is useful and important)

Organization Assessment (Session 5)

  • Focus on creating a shared organizational culture.
  • Using the HLBT method for group presentations.
  • Techniques on grabbing attention, including questions, storytelling, pictures, videos, and audience involvement.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

More Like This

Public Speaking Chapter 3 Flashcards
17 questions
Public Speaking Chapter 12 Quiz
37 questions
Public Speaking Components Quiz
20 questions
Use Quizgecko on...
Browser
Browser