Leadership Session 2: GM Case Studies
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Questions and Answers

Which management paradigm primarily distributed power by gender and lineage?

  • Infocracy
  • Aristocracy (correct)
  • Bureaucracy
  • Participative Management
  • Great Man theories suggest what about leadership capacity?

  • It can be learned over time with practice.
  • It can be developed through education and experience.
  • It is acquired through personal relationships.
  • It is inherent and individuals are born with it. (correct)
  • What is a key assumption in trait theories of leadership?

  • Leadership qualities differ between genders.
  • Leadership is a learned skill.
  • Charisma is the only important trait for leaders.
  • Certain inherited traits make individuals suitable for leadership. (correct)
  • During which era was bureaucracy the dominant management paradigm?

    <p>19th and 20th Centuries</p> Signup and view all the answers

    Which leadership theory emphasizes environmental factors in effective leadership?

    <p>Contingency Theory</p> Signup and view all the answers

    What major flaw do trait theories exhibit in their approach to leadership?

    <p>They focus excessively on inherited traits rather than learned skills.</p> Signup and view all the answers

    Which assumption underlies the infocracy paradigm of management?

    <p>Office holders know best.</p> Signup and view all the answers

    What is a common misconception regarding the qualities of leaders based on the Great Man Theory?

    <p>Only individuals with certain traits can become leaders.</p> Signup and view all the answers

    What is the primary focus of management theories?

    <p>Supervision, organization, and group performance</p> Signup and view all the answers

    Which characteristic is most commonly associated with transformational leaders?

    <p>Focus on individual employee growth</p> Signup and view all the answers

    In the Diamond Model of Leadership, which factor is NOT directly associated with organizational commitment?

    <p>Profit margins</p> Signup and view all the answers

    What role do rewards and punishments play in managerial theories?

    <p>They reinforce desired behaviors among employees</p> Signup and view all the answers

    How do relationship theories differ from management theories?

    <p>They emphasize ethical standards over results</p> Signup and view all the answers

    What is the primary objective of the competition among the Women’s Departments in KIABI stores?

    <p>To achieve the highest progression in sales compared to the previous year</p> Signup and view all the answers

    Which aspect does the Diamond Model of Leadership emphasize for achieving results?

    <p>Achievement of customer satisfaction</p> Signup and view all the answers

    What is the main goal of transformational leaders when working with group members?

    <p>To help members understand the significance of their tasks</p> Signup and view all the answers

    What incentive is provided to the store that wins the main competition?

    <p>A free dinner at a fancy restaurant</p> Signup and view all the answers

    What strategy is suggested for gaining commitment from team members?

    <p>Creating an environment that encourages involvement</p> Signup and view all the answers

    How often will the results of the sales progression be reported to the managers?

    <p>Daily</p> Signup and view all the answers

    What is the reward for the side competition that involves taking photos?

    <p>Having photos published on the internet site of the store</p> Signup and view all the answers

    What is the age range of the employees managed by the department manager?

    <p>20 to 30 years old</p> Signup and view all the answers

    What was the primary reason for the hostility at new GM plants constructed during the Sunbelt Strategy?

    <p>Perceived attempts to undermine union control</p> Signup and view all the answers

    What is the manager's goal regarding the competition?

    <p>To prove capability in increasing sales and employee motivation</p> Signup and view all the answers

    Where will the initial meeting to discuss the competition be held?

    <p>In the employee room</p> Signup and view all the answers

    Which of the following metrics significantly improved at the GM NUMMI plant compared to the 1982 plant?

    <p>Productivity</p> Signup and view all the answers

    What do contingency theories of leadership emphasize as crucial for determining effective leadership styles?

    <p>Particular environmental variables</p> Signup and view all the answers

    What duration has the manager been overseeing the women’s and men’s departments?

    <p>Six months</p> Signup and view all the answers

    According to situational theories, what factors do leaders consider when choosing their leadership style?

    <p>Variability within the group and the nature of the tasks</p> Signup and view all the answers

    What was one of the critical needs that new management at NUMMI sought to meet?

    <p>Need to be understood</p> Signup and view all the answers

    How did the quality of products produced at NUMMI compare to those from other GM plants?

    <p>Quality was considered the best in GM</p> Signup and view all the answers

    How do behavioral theories of leadership differ from Great Man theories?

    <p>They emphasize that leadership abilities can be learned</p> Signup and view all the answers

    Which of the following characteristics was true about the 1982 GM Fremont Plant?

    <p>Had a high level of wildcat strikes</p> Signup and view all the answers

    Which behavior characterizes participative leadership style?

    <p>Encouraging input but retaining final decision-making authority</p> Signup and view all the answers

    What is a key aspect that determines success in leadership according to White and Hodgson?

    <p>The balance between the leader's behaviors and follower needs</p> Signup and view all the answers

    In what scenario would authoritarian leadership be considered most appropriate?

    <p>When group members lack expertise</p> Signup and view all the answers

    Who argued that great leaders are developed through experience rather than innate traits?

    <p>White and Hodgson</p> Signup and view all the answers

    What common misconception about leadership styles is addressed by situational theories?

    <p>One leadership style fits all situations</p> Signup and view all the answers

    What was the productivity level of the 1982 GM Fremont Plant compared to GM's overall average?

    <p>Worst in GM</p> Signup and view all the answers

    What was a significant change in absenteeism levels at the NUMMI plant compared to the GM Fremont Plant in 1982?

    <p>Decreased drastically</p> Signup and view all the answers

    Which metric improved significantly at the NUMMI plant, reflecting its transformation from the 1982 Fremont Plant?

    <p>Quality of Products</p> Signup and view all the answers

    What was the main reason for the hostility in GM's new plants established under the Sunbelt Strategy?

    <p>Labor union resistance</p> Signup and view all the answers

    What key need did the new management at NUMMI prioritize to enhance employee relations?

    <p>Need to be valued</p> Signup and view all the answers

    What is the primary focus of relationship theories?

    <p>Connections between leaders and followers</p> Signup and view all the answers

    Which aspect is emphasized by managerial theories?

    <p>Manager supervision and organization</p> Signup and view all the answers

    What do transformational leaders aim to instill in their team members?

    <p>Understanding of the higher goal</p> Signup and view all the answers

    In the Diamond Model of Leadership, which element is directly linked to results?

    <p>Strategic thinking</p> Signup and view all the answers

    What is a critical element in gaining commitment from team members?

    <p>Offering rewards and incentives</p> Signup and view all the answers

    What characteristic is often associated with transformational leaders?

    <p>High ethical and moral standards</p> Signup and view all the answers

    Which outcome is NOT a focus of managerial theories?

    <p>Employee moral development</p> Signup and view all the answers

    What do contingency theories emphasize as crucial in determining effective leadership?

    <p>The variables related to the environment</p> Signup and view all the answers

    Which leadership style is suggested to be most effective when the leader is the most knowledgeable member of a group?

    <p>Authoritarian style</p> Signup and view all the answers

    In participative leadership theories, what remains with the leader despite considering input from others?

    <p>Final decision-making power</p> Signup and view all the answers

    What is a core belief of behavioral theories of leadership?

    <p>Leadership skills can be learned and developed</p> Signup and view all the answers

    What aspect contributes significantly to the success of a leader according to White and Hodgson?

    <p>The alignment of behaviors, needs, and context</p> Signup and view all the answers

    Situational theories of leadership suggest that leaders must consider what when deciding on a leadership style?

    <p>The skill level of group members</p> Signup and view all the answers

    Which statement best defines participative leadership?

    <p>Leadership style centered on collective decision-making</p> Signup and view all the answers

    Which theory contrasts with the notion that great leaders are innate and cannot be developed?

    <p>Behavioral theories</p> Signup and view all the answers

    What primary focus characterizes the Infocracy paradigm of management?

    <p>Redistribution of power to key process contributors</p> Signup and view all the answers

    Which leadership theory suggests traits are inherited and determine leadership potential?

    <p>Great Man theory</p> Signup and view all the answers

    A significant flaw in trait theories involves explaining why individuals with certain traits may not be leaders. What does this indicate?

    <p>Not all traits are linked to leadership effectiveness.</p> Signup and view all the answers

    According to Great Man theories, leaders are characterized by which of the following?

    <p>They naturally embody traits like charisma and confidence.</p> Signup and view all the answers

    What reward will the winning store of the main sales competition receive?

    <p>A free dinner at a fancy restaurant</p> Signup and view all the answers

    What type of competition is additionally provided to encourage creativity among the stores?

    <p>Photography competition of store employees</p> Signup and view all the answers

    What assumption is made about leaders according to trait theories?

    <p>Certain traits predispose individuals to become great leaders.</p> Signup and view all the answers

    What is primarily critiqued about the Great Man theory's perspective on leadership?

    <p>It underestimates learned behaviors in leadership.</p> Signup and view all the answers

    How long has the manager been overseeing the women’s and men’s departments?

    <p>Six months</p> Signup and view all the answers

    What defines the primary difference between Trait theories and Great Man theories?

    <p>Trait theories argue traits can be developed, while Great Man theories do not.</p> Signup and view all the answers

    What is the primary reason the manager wants to win the competition?

    <p>To showcase leadership skills and motivate employees</p> Signup and view all the answers

    What primary assumption underlies the Great Man Theory regarding leadership?

    <p>Individuals are endowed with leadership traits from birth.</p> Signup and view all the answers

    In what setting will the initial meeting to discuss the competition take place?

    <p>In the employee room at the store</p> Signup and view all the answers

    What characteristic is shared by the employees managed by the department manager?

    <p>They are all under 30 years old</p> Signup and view all the answers

    How frequently will the results of the sales progression be reported during the competition?

    <p>Daily</p> Signup and view all the answers

    Study Notes

    Leadership Session 2

    • SKEMA Business School is a business school.

    • The session focused on leadership.

    • There were discussions on GM leadership problems.

    • GM in the 1950s used a Sunbelt strategy to build plants in the southern and western USA. These were non-union plants in "right-to-work states."

    • The unions viewed this strategy as an attempt by GM to move away from union-controlled states.

    • This led to conflict in plants that were established in those states.

    • A case study of the GM Fremont Plant (1982) highlighted poor performance indicators, such as high absenteeism rates (20%), many unresolved grievances (2,000), high total annual grievances (5,000), and frequent wildcat strikes (3-4). The Chevrolet Nova had assembly costs 30% higher than that of Japanese competitors. Productivity and Quality were both the worst in GM.

    • A case study of the GM NUMMI Plant (1986) showed substantial improvements - much lower absenteeism (2%), zero unresolved grievances, zero wildcat strikes, and the Chevrolet Nova+Geo Prism assembly costs were similar to Japanese competitors. Productivity and quality were the best in GM.

    • New management at NUMMI needed to be understood and valued.

    • The presentation introduced different leadership theories, including the Great Man, Trait, Contingency, Situational, Behavioral, Participative, Management, and Relationship theories.

    • Details about each theory are provided - including definitions and descriptions.

    Paradigm Shifts in Management

    • Different eras of management styles were described (Aristocracy, Bureaucracy, Infocracy).
    • These paradigms show how power distribution and assumptions about leadership have changed.

    The Diamond Model of Leadership

    • A diamond model of leadership was introduced.
    • The model comprises interlocking components.

    Commitment

    • The session included questions related to employee commitment.
    • Questions for discussion focused on employee commitment.

    The KIABI Vicenza Short Case

    • A case study about a competition between KIABI stores was presented.
    • Employees were tasked with motivating others.
    • The competition is based on sales progression from October 1 to December 31
    • There will be a free dinner for the winners.
    • There is an additional side competition for interesting employee photos.

    Sales Results (Quantitative Data)

    • Data was presented on sales, showing positive and negative performances of various KIABI store groups for the period of October 2011- December 2011.

    Group Presentations and Class Discussion

    • The class was expected to discuss presentations and what makes them successful or bad.
    • A particular method (HLBT) of presentation was mentioned.

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    Leadership: Session 2 PDF

    Description

    This session delves into leadership challenges faced by GM during the 1950s and the contrasting performances of the Fremont and NUMMI plants. It offers insights into union conflicts, productivity issues, and strategies implemented to improve employee grievances and absenteeism. Explore key takeaways for effective leadership in a unionized environment.

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