The Servant Ch 2

<p>Simeon acted as a mentor. (C)</p> Signup and view all the answers

<p>It diminishes his authority. (A)</p> Signup and view all the answers

<p>Listening actively to others (A)</p> Signup and view all the answers

<p>The greatest pleasures in life (A)</p> Signup and view all the answers

<p>They can be challenged and re-evaluated (D)</p> Signup and view all the answers

<p>Children (B)</p> Signup and view all the answers

<p>As patterns that can be both helpful and limiting (C)</p> Signup and view all the answers

<p>Restless and struggling (A)</p> Signup and view all the answers

<p>It teaches her to be wary of all men (D)</p> Signup and view all the answers

<p>Becoming stuck in outdated views (A)</p> Signup and view all the answers

<p>A small coffin with the ends kicked out (A)</p> Signup and view all the answers

<p>Continuous improvement and adaptation (A)</p> Signup and view all the answers

<p>Top-down authority and control (A)</p> Signup and view all the answers

<p>They represent a challenge to the status quo (B)</p> Signup and view all the answers

<p>Women should not vote (D)</p> Signup and view all the answers

<p>Unreasonable individuals can drive societal advancements (D)</p> Signup and view all the answers

<p>Decentralized management (C)</p> Signup and view all the answers

<p>Gets to experience fresh snow first (D)</p> Signup and view all the answers

<p>The front-line employees (A)</p> Signup and view all the answers

<p>It encourages employees to prioritize their boss's happiness over customer happiness. (C)</p> Signup and view all the answers

<p>Inverting the traditional pyramid to place the customer at the top. (B)</p> Signup and view all the answers

<p>To serve their employees and remove obstacles. (C)</p> Signup and view all the answers

<p>It promotes a top-down approach that may not fit non-military organizations. (D)</p> Signup and view all the answers

<p>Employees should view themselves as customers of their supervisors. (B)</p> Signup and view all the answers

<p>Employees look upward to please their boss rather than outward to serve customers. (B)</p> Signup and view all the answers

<p>Keeping the customer served and happy. (A)</p> Signup and view all the answers

<p>Employees are in control of the organization, answering only to customers. (D)</p> Signup and view all the answers

Cutting someone off mid-sentence before they can finish speaking.

A failure to actively listen and fully understand others' perspectives.

Interrupting people sends a negative message to them and the people you lead, signaling poor communication skills

Listening attentively and understanding others' perspectives fully. It is essential for effective communication.

The way someone interacts verbally and nonverbally with others.

A psychological pattern, model, or map used to understand and navigate life.

A paradigm that becomes harmful when it's assumed to be unchanging and used to filter all new information, potentially causing one to be stuck.

Existing beliefs or ways of thinking that are no longer relevant or appropriate in current circumstances.

Actively questioning and revisiting existing beliefs and models to maintain accuracy and adaptability.

Using a model or pattern that was appropriate for one context in another, inappropriate, context.

The way an individual perceives the world is influenced by their own personal experiences, beliefs, and values.

A process of recognizing and changing outdated paradigms and developing an increasingly accurate view of the world.

Outdated beliefs or ways of thinking, often deeply ingrained, that influence how we perceive and approach the world.

Modern beliefs or ways of thinking, often challenging traditional ones, which reshape our understanding.

A process of ongoing enhancement in performance, identifying and resolving issues to achieve better results.

A hierarchical management structure, often top-down, with power and decision-making concentrated at the top.

Questioning and critically evaluating existing assumptions; looking for new ways to approach problems.

A situation where one feels safe and secure, with known limitations and no fear of risk or change.

Basic beliefs about how businesses operate, including management structures and decision-making styles.

Management style where decisions are made at the top of the hierarchy and then communicated down the ranks.

A metaphor for role of leadership and taking initiative, facing challenges head-on, accepting tough situations, and seeing things before others.

Prioritizing the customer's needs and satisfaction as the ultimate goal of an organization.

A top-down management structure where authority flows from the top (CEO) to the bottom (employees).

Shifting leadership focus from controlling subordinates to supporting and empowering them to serve customers effectively.

Front-line employees are directly responsible for meeting customer needs and delivering a positive experience.

A visual representation of a customer-centric model where the customer is at the top and employees are the foundation.

Factors that hinder employees' ability to effectively serve customers, such as inefficient processes or lack of support.

Supervisors are responsible for supporting and empowering their employees, ensuring they have the resources to serve customers well.

Employees may prioritize pleasing their superiors over satisfying customers, fearing consequences.

Moving from a top-down, command-and-control approach to a collaborative, customer-focused mindset.