Fire Officer Chapter 2-3
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Questions and Answers

What is one of the seven steps in effective delegation mentioned in the text?

  • Implementing control measures
  • Providing background information after delegation
  • Micromanaging the team
  • Selecting the appropriate firefighter (correct)

    • Why does the text suggest that delegating routine activities is a goal of an effective fire officer?

  • To reduce the responsibilities of the officer
  • To limit the autonomy of fire fighters
  • To increase the officer's workload
  • To build confidence and trust within the team (correct)

    • What does determining the level of delegation in Step 3 involve?

  • Deciding the amount of decision-making authority given to fire fighters (correct)
  • Assigning arbitrary levels of responsibility
  • Providing feedback on previous delegations
  • Restricting decision-making authority of the fire fighters

    • Why do fire fighters prefer a consistent company officer?

    <p>Because inconsistency raises concern and doubt</p> Signup and view all the answers

    Who developed Crew Resource Management (CRM)?

    <p>Prof. Robert Helmreich</p> Signup and view all the answers

    What did Gordon Dupont spend seven years doing?

    <p>Reviewing aviation accidents</p> Signup and view all the answers

    Who is responsible for developing programs to reduce maintenance error?

    <p>Gordon Dupont</p> Signup and view all the answers

    What did Dr. James Reason look at in relation to human error management?

    <p>High technology systems and defensive layers</p> Signup and view all the answers

    What are 'active failures' in the context of human error?

    <p>Unsafe acts committed by people in direct contact with the situation or system</p> Signup and view all the answers

    What do 'latent conditions' refer to in the context of human error?

    <p>'Resident pathogens' within the system</p> Signup and view all the answers

    According to Dr. James Reason, what is each layer of defense more like?

    <p>'A slice of Swiss cheese'</p> Signup and view all the answers

    'Dirty dozen' reasons and ways that humans make mistakes are associated with which individual mentioned in the text?

    <p>Gordon Dupont</p> Signup and view all the answers

    'Swiss cheese model' of how defenses may be penetrated is explained by which individual mentioned in the text?

    <p>Dr. James Reason</p> Signup and view all the answers

    Who received the Distinguished Leadership Award from Aviation Week and Space Technology in 2003?

    <p>Dr. Kern</p> Signup and view all the answers

    In which year did Prof. Robert Helmreich and his staff develop CRM?

    <p>1980s</p> Signup and view all the answers

    What can be considered as an example of a latent condition within a system, according to the text?

    <p>Inadequate equipment</p> Signup and view all the answers

    What are the three activities incorporated in the CRM Model?

    <p>Avoidance, entrapment, mitigating consequences</p> Signup and view all the answers

    What action is taken by emergency responders to minimize the effect of an emergency on a community?

    <p>Mitigation</p> Signup and view all the answers

    What does the term 'sterile cockpit' refer to in the aviation application of CRM?

    <p>A cockpit environment focused solely on flight operations</p> Signup and view all the answers

    In the context of crew members responding to an alarm in a fire apparatus, what does CRM advocate for promoting safety?

    <p>Effective communication and focus on the mission</p> Signup and view all the answers

    Which of the following is NOT one of the six areas covered by the fire service CRM model?

    <p>Technology management</p> Signup and view all the answers

    What is the process of questioning a situation that causes concern known as, as mentioned in the text?

    <p>Inquiry</p> Signup and view all the answers

    What are the three key components to reducing errors resulting from miscommunication according to the text?

    <p>&quot;Freedom to question&quot;, focused communication, appropriate assertive behavior</p> Signup and view all the answers

    What is entrapment in the context of error management model CRM?

    <p>Trapping and preventing errors from becoming a catastrophe</p> Signup and view all the answers

    What is the primary aim of maintaining a 'sterile cockpit' in aviation application of CRM?

    <p>To focus solely on flight operations</p> Signup and view all the answers

    Which type of environment does CRM advocate for when a fire apparatus is responding to an alarm?

    <p>An environment encouraging focused communication and mission-centered focus</p> Signup and view all the answers

    What does inquiry and advocacy promote according to the text?

    <p>Synergy between mechanical elements and human players</p> Signup and view all the answers

    What is the main purpose of developing a standard language according to the text?

    <p>To reduce errors resulting from miscommunication</p> Signup and view all the answers

    What is the primary focus of crew resource management (CRM)?

    <p>Minimizing human error in high-risk activities</p> Signup and view all the answers

    What was the sentinel event that led to the development of crew resource management (CRM)?

    <p>United Airlines Flight 173 running out of fuel</p> Signup and view all the answers

    What was the outcome of the United Airlines Flight 173 incident?

    <p>Several passengers were critically injured</p> Signup and view all the answers

    What factor led to the development of crew resource management training?

    <p>Over-engrossment in a light bulb issue</p> Signup and view all the answers

    What event validated the worth of crew resource management (CRM)?

    <p>United Airlines Flight 232's catastrophic engine failure</p> Signup and view all the answers

    What did the crew attribute their success to in bringing United Airlines Flight 232 into the airport?

    <p>CRM training and behaviors to overcome human error</p> Signup and view all the answers

    What is the purpose of CRM training?

    <p>Training team members to achieve mission effectiveness in time-constrained environments under stress</p> Signup and view all the answers

    What percentage of reduction in aviation industry's accident rate is attributed to CRM?

    <p>80%</p> Signup and view all the answers

    What is one of the responsibilities of a fire officer according to the text?

    <p>Assigning tasks within the incident command system</p> Signup and view all the answers

    What should a new fire officer plan on doing when delegating tasks for the first time?

    <p>Closely monitoring the results of delegated tasks</p> Signup and view all the answers

    What is the focus of delegation as mentioned in the text?

    <p>Closely monitoring results and retaining responsibility for task completion</p> Signup and view all the answers

    What is required for successful crew resource management?

    <p>Focused attention on the crew and openness to receive concerns and time-sensitive information</p> Signup and view all the answers

    What is the key factor to keep in mind when using communication in advocacy?

    <p>Focusing on being right instead of who is right</p> Signup and view all the answers

    Which of the following is part of Todd Bishop's assertive statement process?

    <p>Using an opening/attention getter</p> Signup and view all the answers

    Which component is essential for leaders to function effectively in a CRM environment?

    <p>Personal competence</p> Signup and view all the answers

    What is one effective tactic for signaling discomfort with a situation in the text?

    <p>Using specific buzzwords, such as 'red light' and 'red flag'</p> Signup and view all the answers

    What are the two toughest lessons to impart and adopt in CRM according to the text?

    <p>Inquiry and advocacy</p> Signup and view all the answers

    Which technique is mentioned as an effective listening technique in the text?

    <p>Purposely refraining from making any response or counterargument until the other individual has drained his or her emotional bubble</p> Signup and view all the answers

    What is the informal authority to lead derived through according to the text?

    <p>'Respect' based on three competencies: personal, technical, and social</p> Signup and view all the answers

    What is the structured system provided by CRM at different levels?

    <p>'Incident command system'</p> Signup and view all the answers

    What are the two skills that require practice and patience according to the text?

    <p>Advocacy and inquiry</p> Signup and view all the answers

    How many competencies are stated as essential for leaders to function effectively in a CRM environment?

    <p>Three competencies: personal, technical, and social</p> Signup and view all the answers

    What does CRM promote according to the text?

    <p>Members working together for the common good</p> Signup and view all the answers

    What is one important aspect of achieving effective teams according to the text?

    <p>Buy-in by all members, leaders, and followers in the effort to be efficient and safe</p> Signup and view all the answers

    What does the trait of 'leading by example' require from the leader?

    <p>To exert constant effort without the opportunity to turn the positive role model on or off</p> Signup and view all the answers

    Why is it important for leaders to admit when they have made mistakes?

    <p>To create an environment that fosters open communication</p> Signup and view all the answers

    Why do leaders who are insecure about their positions tend to withhold knowledge?

    <p>To avoid sharing lessons as they are learned and repeating mistakes</p> Signup and view all the answers

    What is a key requirement for a fire officer as mentioned in the text?

    <p>To establish an open climate for error prevention</p> Signup and view all the answers

    What does CRM stand for as mentioned in the text?

    <p>Crew Resource Management</p> Signup and view all the answers

    What is the captain's role in decision making in the cockpit?

    <p>To have ultimate responsibility for decisions and outcome</p> Signup and view all the answers

    What does Chief Alan Brunacini’s mantra 'risk a lot to save a savable life' establish according to the text?

    <p>&quot;A concrete foundation on which leaders can manage emergency operations&quot;</p> Signup and view all the answers

    What is a key component of CRM in conflict resolution according to the text?

    <p>Focusing on what is right, not who is right</p> Signup and view all the answers

    What is the main reason for skeptics suggesting that CRM advocates 'management by committee'?

    <p>&quot;It is not an accurate statement&quot;</p> Signup and view all the answers

    What should all followers perform according to the text?

    <p>&quot;Self-assessment of their ability as part of a team&quot;</p> Signup and view all the answers

    What is required for decision making to be efficient according to the text?

    <p>Someone must be in charge and have ultimate responsibility for decisions and outcome</p> Signup and view all the answers

    What does handling conflict in CRM emphasize according to the text?

    <p>Keeping their own egos in check as a leader</p> Signup and view all the answers

    What is the main emphasis of maintaining good physical health in the fire service?

    <p>To be more alert and aware in challenging and dangerous environments</p> Signup and view all the answers

    In the context of task allocation, what does 'task overload' refer to?

    <p>The compromising of safety due to exceeding capacity to manage simultaneous functions</p> Signup and view all the answers

    What is the first step in the CRM task allocation phase?

    <p>Knowing one's own limits and the capacity of the team</p> Signup and view all the answers

    What is the main challenge faced by fire officers when it comes to multitasking ability, as per the text?

    <p>Reluctance to admit being overwhelmed</p> Signup and view all the answers

    What does NASA's observation about pilots' multitasking ability indicate?

    <p>Pilots believe they can handle multiple tasks even when performance deteriorates</p> Signup and view all the answers

    What factor leads to the compromising of safety in the context of task allocation?

    <p>Exceeding capacity to manage simultaneous functions</p> Signup and view all the answers

    How does understanding human behavior contribute to effective CRM?

    <p>By understanding how individual behavior relates to interpersonal dynamics in a team environment</p> Signup and view all the answers

    What is the primary requirement for an effective team member, according to the text?

    <p>A healthy concern for the safety of the crew</p> Signup and view all the answers

    What does task allocation refer to in the context of CRM?

    <p>Dividing responsibilities among individuals and teams effectively</p> Signup and view all the answers

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