Fire Officer Chapter 2-3

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Questions and Answers

What is one of the seven steps in effective delegation mentioned in the text?

  • Implementing control measures
  • Providing background information after delegation
  • Micromanaging the team
  • Selecting the appropriate firefighter (correct)

Why does the text suggest that delegating routine activities is a goal of an effective fire officer?

  • To reduce the responsibilities of the officer
  • To limit the autonomy of fire fighters
  • To increase the officer's workload
  • To build confidence and trust within the team (correct)

What does determining the level of delegation in Step 3 involve?

  • Deciding the amount of decision-making authority given to fire fighters (correct)
  • Assigning arbitrary levels of responsibility
  • Providing feedback on previous delegations
  • Restricting decision-making authority of the fire fighters

Why do fire fighters prefer a consistent company officer?

<p>Because inconsistency raises concern and doubt (C)</p> Signup and view all the answers

Who developed Crew Resource Management (CRM)?

<p>Prof. Robert Helmreich (D)</p> Signup and view all the answers

What did Gordon Dupont spend seven years doing?

<p>Reviewing aviation accidents (A)</p> Signup and view all the answers

Who is responsible for developing programs to reduce maintenance error?

<p>Gordon Dupont (A)</p> Signup and view all the answers

What did Dr. James Reason look at in relation to human error management?

<p>High technology systems and defensive layers (C)</p> Signup and view all the answers

What are 'active failures' in the context of human error?

<p>Unsafe acts committed by people in direct contact with the situation or system (B)</p> Signup and view all the answers

What do 'latent conditions' refer to in the context of human error?

<p>'Resident pathogens' within the system (D)</p> Signup and view all the answers

According to Dr. James Reason, what is each layer of defense more like?

<p>'A slice of Swiss cheese' (C)</p> Signup and view all the answers

'Dirty dozen' reasons and ways that humans make mistakes are associated with which individual mentioned in the text?

<p>Gordon Dupont (B)</p> Signup and view all the answers

'Swiss cheese model' of how defenses may be penetrated is explained by which individual mentioned in the text?

<p>Dr. James Reason (A)</p> Signup and view all the answers

Who received the Distinguished Leadership Award from Aviation Week and Space Technology in 2003?

<p>Dr. Kern (D)</p> Signup and view all the answers

In which year did Prof. Robert Helmreich and his staff develop CRM?

<p>1980s (C)</p> Signup and view all the answers

What can be considered as an example of a latent condition within a system, according to the text?

<p>Inadequate equipment (D)</p> Signup and view all the answers

What are the three activities incorporated in the CRM Model?

<p>Avoidance, entrapment, mitigating consequences (A)</p> Signup and view all the answers

What action is taken by emergency responders to minimize the effect of an emergency on a community?

<p>Mitigation (B)</p> Signup and view all the answers

What does the term 'sterile cockpit' refer to in the aviation application of CRM?

<p>A cockpit environment focused solely on flight operations (A)</p> Signup and view all the answers

In the context of crew members responding to an alarm in a fire apparatus, what does CRM advocate for promoting safety?

<p>Effective communication and focus on the mission (A)</p> Signup and view all the answers

Which of the following is NOT one of the six areas covered by the fire service CRM model?

<p>Technology management (D)</p> Signup and view all the answers

What is the process of questioning a situation that causes concern known as, as mentioned in the text?

<p>Inquiry (D)</p> Signup and view all the answers

What are the three key components to reducing errors resulting from miscommunication according to the text?

<p>&quot;Freedom to question&quot;, focused communication, appropriate assertive behavior (A)</p> Signup and view all the answers

What is entrapment in the context of error management model CRM?

<p>Trapping and preventing errors from becoming a catastrophe (C)</p> Signup and view all the answers

What is the primary aim of maintaining a 'sterile cockpit' in aviation application of CRM?

<p>To focus solely on flight operations (B)</p> Signup and view all the answers

Which type of environment does CRM advocate for when a fire apparatus is responding to an alarm?

<p>An environment encouraging focused communication and mission-centered focus (C)</p> Signup and view all the answers

What does inquiry and advocacy promote according to the text?

<p>Synergy between mechanical elements and human players (A)</p> Signup and view all the answers

What is the main purpose of developing a standard language according to the text?

<p>To reduce errors resulting from miscommunication (A)</p> Signup and view all the answers

What is the primary focus of crew resource management (CRM)?

<p>Minimizing human error in high-risk activities (D)</p> Signup and view all the answers

What was the sentinel event that led to the development of crew resource management (CRM)?

<p>United Airlines Flight 173 running out of fuel (A)</p> Signup and view all the answers

What was the outcome of the United Airlines Flight 173 incident?

<p>Several passengers were critically injured (B)</p> Signup and view all the answers

What factor led to the development of crew resource management training?

<p>Over-engrossment in a light bulb issue (D)</p> Signup and view all the answers

What event validated the worth of crew resource management (CRM)?

<p>United Airlines Flight 232's catastrophic engine failure (C)</p> Signup and view all the answers

What did the crew attribute their success to in bringing United Airlines Flight 232 into the airport?

<p>CRM training and behaviors to overcome human error (B)</p> Signup and view all the answers

What is the purpose of CRM training?

<p>Training team members to achieve mission effectiveness in time-constrained environments under stress (B)</p> Signup and view all the answers

What percentage of reduction in aviation industry's accident rate is attributed to CRM?

<p>80% (A)</p> Signup and view all the answers

What is one of the responsibilities of a fire officer according to the text?

<p>Assigning tasks within the incident command system (D)</p> Signup and view all the answers

What should a new fire officer plan on doing when delegating tasks for the first time?

<p>Closely monitoring the results of delegated tasks (B)</p> Signup and view all the answers

What is the focus of delegation as mentioned in the text?

<p>Closely monitoring results and retaining responsibility for task completion (B)</p> Signup and view all the answers

What is required for successful crew resource management?

<p>Focused attention on the crew and openness to receive concerns and time-sensitive information (D)</p> Signup and view all the answers

What is the key factor to keep in mind when using communication in advocacy?

<p>Focusing on being right instead of who is right (C)</p> Signup and view all the answers

Which of the following is part of Todd Bishop's assertive statement process?

<p>Using an opening/attention getter (A)</p> Signup and view all the answers

Which component is essential for leaders to function effectively in a CRM environment?

<p>Personal competence (B)</p> Signup and view all the answers

What is one effective tactic for signaling discomfort with a situation in the text?

<p>Using specific buzzwords, such as 'red light' and 'red flag' (D)</p> Signup and view all the answers

What are the two toughest lessons to impart and adopt in CRM according to the text?

<p>Inquiry and advocacy (A)</p> Signup and view all the answers

Which technique is mentioned as an effective listening technique in the text?

<p>Purposely refraining from making any response or counterargument until the other individual has drained his or her emotional bubble (D)</p> Signup and view all the answers

What is the informal authority to lead derived through according to the text?

<p>'Respect' based on three competencies: personal, technical, and social (A)</p> Signup and view all the answers

What is the structured system provided by CRM at different levels?

<p>'Incident command system' (B)</p> Signup and view all the answers

What are the two skills that require practice and patience according to the text?

<p>Advocacy and inquiry (C)</p> Signup and view all the answers

How many competencies are stated as essential for leaders to function effectively in a CRM environment?

<p>Three competencies: personal, technical, and social (A)</p> Signup and view all the answers

What does CRM promote according to the text?

<p>Members working together for the common good (A)</p> Signup and view all the answers

What is one important aspect of achieving effective teams according to the text?

<p>Buy-in by all members, leaders, and followers in the effort to be efficient and safe (A)</p> Signup and view all the answers

What does the trait of 'leading by example' require from the leader?

<p>To exert constant effort without the opportunity to turn the positive role model on or off (C)</p> Signup and view all the answers

Why is it important for leaders to admit when they have made mistakes?

<p>To create an environment that fosters open communication (C)</p> Signup and view all the answers

Why do leaders who are insecure about their positions tend to withhold knowledge?

<p>To avoid sharing lessons as they are learned and repeating mistakes (D)</p> Signup and view all the answers

What is a key requirement for a fire officer as mentioned in the text?

<p>To establish an open climate for error prevention (A)</p> Signup and view all the answers

What does CRM stand for as mentioned in the text?

<p>Crew Resource Management (A)</p> Signup and view all the answers

What is the captain's role in decision making in the cockpit?

<p>To have ultimate responsibility for decisions and outcome (B)</p> Signup and view all the answers

What does Chief Alan Brunacini’s mantra 'risk a lot to save a savable life' establish according to the text?

<p>&quot;A concrete foundation on which leaders can manage emergency operations&quot; (C)</p> Signup and view all the answers

What is a key component of CRM in conflict resolution according to the text?

<p>Focusing on what is right, not who is right (D)</p> Signup and view all the answers

What is the main reason for skeptics suggesting that CRM advocates 'management by committee'?

<p>&quot;It is not an accurate statement&quot; (D)</p> Signup and view all the answers

What should all followers perform according to the text?

<p>&quot;Self-assessment of their ability as part of a team&quot; (D)</p> Signup and view all the answers

What is required for decision making to be efficient according to the text?

<p>Someone must be in charge and have ultimate responsibility for decisions and outcome (B)</p> Signup and view all the answers

What does handling conflict in CRM emphasize according to the text?

<p>Keeping their own egos in check as a leader (B)</p> Signup and view all the answers

What is the main emphasis of maintaining good physical health in the fire service?

<p>To be more alert and aware in challenging and dangerous environments (B)</p> Signup and view all the answers

In the context of task allocation, what does 'task overload' refer to?

<p>The compromising of safety due to exceeding capacity to manage simultaneous functions (A)</p> Signup and view all the answers

What is the first step in the CRM task allocation phase?

<p>Knowing one's own limits and the capacity of the team (D)</p> Signup and view all the answers

What is the main challenge faced by fire officers when it comes to multitasking ability, as per the text?

<p>Reluctance to admit being overwhelmed (C)</p> Signup and view all the answers

What does NASA's observation about pilots' multitasking ability indicate?

<p>Pilots believe they can handle multiple tasks even when performance deteriorates (B)</p> Signup and view all the answers

What factor leads to the compromising of safety in the context of task allocation?

<p>Exceeding capacity to manage simultaneous functions (D)</p> Signup and view all the answers

How does understanding human behavior contribute to effective CRM?

<p>By understanding how individual behavior relates to interpersonal dynamics in a team environment (D)</p> Signup and view all the answers

What is the primary requirement for an effective team member, according to the text?

<p>A healthy concern for the safety of the crew (D)</p> Signup and view all the answers

What does task allocation refer to in the context of CRM?

<p>Dividing responsibilities among individuals and teams effectively (D)</p> Signup and view all the answers

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