73 Questions
What is one of the seven steps in effective delegation mentioned in the text?
Selecting the appropriate firefighter
Why does the text suggest that delegating routine activities is a goal of an effective fire officer?
To build confidence and trust within the team
What does determining the level of delegation in Step 3 involve?
Deciding the amount of decision-making authority given to fire fighters
Why do fire fighters prefer a consistent company officer?
Because inconsistency raises concern and doubt
Who developed Crew Resource Management (CRM)?
Prof. Robert Helmreich
What did Gordon Dupont spend seven years doing?
Reviewing aviation accidents
Who is responsible for developing programs to reduce maintenance error?
Gordon Dupont
What did Dr. James Reason look at in relation to human error management?
High technology systems and defensive layers
What are 'active failures' in the context of human error?
Unsafe acts committed by people in direct contact with the situation or system
What do 'latent conditions' refer to in the context of human error?
'Resident pathogens' within the system
According to Dr. James Reason, what is each layer of defense more like?
'A slice of Swiss cheese'
'Dirty dozen' reasons and ways that humans make mistakes are associated with which individual mentioned in the text?
Gordon Dupont
'Swiss cheese model' of how defenses may be penetrated is explained by which individual mentioned in the text?
Dr. James Reason
Who received the Distinguished Leadership Award from Aviation Week and Space Technology in 2003?
Dr. Kern
In which year did Prof. Robert Helmreich and his staff develop CRM?
1980s
What can be considered as an example of a latent condition within a system, according to the text?
Inadequate equipment
What are the three activities incorporated in the CRM Model?
Avoidance, entrapment, mitigating consequences
What action is taken by emergency responders to minimize the effect of an emergency on a community?
Mitigation
What does the term 'sterile cockpit' refer to in the aviation application of CRM?
A cockpit environment focused solely on flight operations
In the context of crew members responding to an alarm in a fire apparatus, what does CRM advocate for promoting safety?
Effective communication and focus on the mission
Which of the following is NOT one of the six areas covered by the fire service CRM model?
Technology management
What is the process of questioning a situation that causes concern known as, as mentioned in the text?
Inquiry
What are the three key components to reducing errors resulting from miscommunication according to the text?
"Freedom to question", focused communication, appropriate assertive behavior
What is entrapment in the context of error management model CRM?
Trapping and preventing errors from becoming a catastrophe
What is the primary aim of maintaining a 'sterile cockpit' in aviation application of CRM?
To focus solely on flight operations
Which type of environment does CRM advocate for when a fire apparatus is responding to an alarm?
An environment encouraging focused communication and mission-centered focus
What does inquiry and advocacy promote according to the text?
Synergy between mechanical elements and human players
What is the main purpose of developing a standard language according to the text?
To reduce errors resulting from miscommunication
What is the primary focus of crew resource management (CRM)?
Minimizing human error in high-risk activities
What was the sentinel event that led to the development of crew resource management (CRM)?
United Airlines Flight 173 running out of fuel
What was the outcome of the United Airlines Flight 173 incident?
Several passengers were critically injured
What factor led to the development of crew resource management training?
Over-engrossment in a light bulb issue
What event validated the worth of crew resource management (CRM)?
United Airlines Flight 232's catastrophic engine failure
What did the crew attribute their success to in bringing United Airlines Flight 232 into the airport?
CRM training and behaviors to overcome human error
What is the purpose of CRM training?
Training team members to achieve mission effectiveness in time-constrained environments under stress
What percentage of reduction in aviation industry's accident rate is attributed to CRM?
80%
What is one of the responsibilities of a fire officer according to the text?
Assigning tasks within the incident command system
What should a new fire officer plan on doing when delegating tasks for the first time?
Closely monitoring the results of delegated tasks
What is the focus of delegation as mentioned in the text?
Closely monitoring results and retaining responsibility for task completion
What is required for successful crew resource management?
Focused attention on the crew and openness to receive concerns and time-sensitive information
What is the key factor to keep in mind when using communication in advocacy?
Focusing on being right instead of who is right
Which of the following is part of Todd Bishop's assertive statement process?
Using an opening/attention getter
Which component is essential for leaders to function effectively in a CRM environment?
Personal competence
What is one effective tactic for signaling discomfort with a situation in the text?
Using specific buzzwords, such as 'red light' and 'red flag'
What are the two toughest lessons to impart and adopt in CRM according to the text?
Inquiry and advocacy
Which technique is mentioned as an effective listening technique in the text?
Purposely refraining from making any response or counterargument until the other individual has drained his or her emotional bubble
What is the informal authority to lead derived through according to the text?
'Respect' based on three competencies: personal, technical, and social
What is the structured system provided by CRM at different levels?
'Incident command system'
What are the two skills that require practice and patience according to the text?
Advocacy and inquiry
How many competencies are stated as essential for leaders to function effectively in a CRM environment?
Three competencies: personal, technical, and social
What does CRM promote according to the text?
Members working together for the common good
What is one important aspect of achieving effective teams according to the text?
Buy-in by all members, leaders, and followers in the effort to be efficient and safe
What does the trait of 'leading by example' require from the leader?
To exert constant effort without the opportunity to turn the positive role model on or off
Why is it important for leaders to admit when they have made mistakes?
To create an environment that fosters open communication
Why do leaders who are insecure about their positions tend to withhold knowledge?
To avoid sharing lessons as they are learned and repeating mistakes
What is a key requirement for a fire officer as mentioned in the text?
To establish an open climate for error prevention
What does CRM stand for as mentioned in the text?
Crew Resource Management
What is the captain's role in decision making in the cockpit?
To have ultimate responsibility for decisions and outcome
What does Chief Alan Brunacini’s mantra 'risk a lot to save a savable life' establish according to the text?
"A concrete foundation on which leaders can manage emergency operations"
What is a key component of CRM in conflict resolution according to the text?
Focusing on what is right, not who is right
What is the main reason for skeptics suggesting that CRM advocates 'management by committee'?
"It is not an accurate statement"
What should all followers perform according to the text?
"Self-assessment of their ability as part of a team"
What is required for decision making to be efficient according to the text?
Someone must be in charge and have ultimate responsibility for decisions and outcome
What does handling conflict in CRM emphasize according to the text?
Keeping their own egos in check as a leader
What is the main emphasis of maintaining good physical health in the fire service?
To be more alert and aware in challenging and dangerous environments
In the context of task allocation, what does 'task overload' refer to?
The compromising of safety due to exceeding capacity to manage simultaneous functions
What is the first step in the CRM task allocation phase?
Knowing one's own limits and the capacity of the team
What is the main challenge faced by fire officers when it comes to multitasking ability, as per the text?
Reluctance to admit being overwhelmed
What does NASA's observation about pilots' multitasking ability indicate?
Pilots believe they can handle multiple tasks even when performance deteriorates
What factor leads to the compromising of safety in the context of task allocation?
Exceeding capacity to manage simultaneous functions
How does understanding human behavior contribute to effective CRM?
By understanding how individual behavior relates to interpersonal dynamics in a team environment
What is the primary requirement for an effective team member, according to the text?
A healthy concern for the safety of the crew
What does task allocation refer to in the context of CRM?
Dividing responsibilities among individuals and teams effectively
Explore the influence of a supervisor's traits, behaviors, and thought processes on fire fighters. Learn about the impact of leading by example and the inevitability of human error in a firefighting context.
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