Leadership and Cross-Cultural Relations Quiz

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Questions and Answers

Which team member role involves being imaginative and solving difficult problems?

Coordinator
Specialist
Shaper (correct)
Resource Investigator

What is the cornerstone attitude of an outstanding team player?

Dominance
Self-promotion
Jealousy
Trust in team members (correct)

What is the primary reason most people are selected for a work team?

Technical expertise (correct)
Leadership qualities
Interpersonal skills
Creativity

What is the role of an effective team player in relation to group deadlines?

Keep the group focused on the deadline (A) Signup and view all the answers

What is the attitude an outstanding team player should display when offering criticism?

Diplomacy (A) Signup and view all the answers

What does it mean for an effective team player to be a good organizational citizen?

Work for the good of the organization without expectation of reward (D) Signup and view all the answers

What is the broad purpose of a team in a collaborative workplace?

To contribute to a collaborative workplace by helping each other to achieve constructive goals (A) Signup and view all the answers

What is a characteristic of a face-to-face (Traditional) Team?

Workers take responsibility for managing their own work and work together on an ongoing, day-by-day basis (B) Signup and view all the answers

What is a disadvantage of teams and teamwork mentioned in the text?

Time wasting due to excessive talking and minimal action (A) Signup and view all the answers

What is the purpose of a virtual team?

To conduct collaborative work electronically and be efficient and cost-effective (B) Signup and view all the answers

What is synergy in the context of a team's output?

The group’s total output exceeds the sum of individual contributions, leading to work accomplishment and high productivity (A) Signup and view all the answers

What is a defining characteristic of a team according to the text?

A small number of people with complementary skills committed to a common purpose, set of performance goals, and approach (A) Signup and view all the answers

What is a key aspect of peer coaching?

Candid, direct communication and equal status of peers (D) Signup and view all the answers

What is a crucial principle in motivating others according to the text?

Positive reinforcement and expectancy theory (A) Signup and view all the answers

What is one of the meanings of motivation mentioned in the text?

An internal state leading to effort (B) Signup and view all the answers

What does effective coaching involve according to the text?

Building relationships, providing specific feedback, and asking powerful questions (B) Signup and view all the answers

What is a key aspect of dealing with difficult people according to the text?

Staying calm, providing constructive criticism, and using tact and diplomacy (D) Signup and view all the answers

What is crucial for enhancing customer service based on the text?

Creating a bond with customers through a welcoming attitude, exceptional service, care, concern, and building a personal relationship (C) Signup and view all the answers

What are the various management styles mentioned in the text?

Competitive, accommodative, sharing, collaborative, mutual gain avoidant (A) Signup and view all the answers

What are the adverse effects of sexual harassment mentioned in the text?

Stress and hindered job performance (B) Signup and view all the answers

Which traits are mentioned as part of leadership traits in the text?

Self-confidence, positive core self-evaluation, trustworthiness, self-awareness (A) Signup and view all the answers

What is involved in conflict resolution according to the text?

Confrontation, problem-solving, handling of criticism, negotiating, bargaining, compromise (D) Signup and view all the answers

What is included in the range of behaviors encompassed by sexual harassment according to the text?

Violent acts and subtle comments (C) Signup and view all the answers

What qualities should leaders possess according to the text?

Emotional stability, assertiveness, sense of humor, communication of vision, inspiration of trust, high energy, goal-orientation (A) Signup and view all the answers

What are the techniques for developing team leadership skills?

Engaging in shared leadership, building a mission statement, and encouraging honest criticism (D) Signup and view all the answers

What does cross-cultural relations involve?

Diversity, cultural sensitivity, political correctness, and cultural intelligence (D) Signup and view all the answers

What are the dimensions of differences in cultural values?

Performance orientation, assertiveness, time orientation, and in-group collectivism/individualism (D) Signup and view all the answers

What is brainstorming?

A group problem-solving technique that encourages creativity and involves specific guidelines and techniques (B) Signup and view all the answers

What can conflict arise from?

Incompatible goals, limited resources, role conflicts, competing work and family demands, personality clashes, workplace bullying, incivility, and rudeness (B) Signup and view all the answers

What is essential in dealing with people from different cultures?

Respecting all workers and cultures (A) Signup and view all the answers

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Study Notes

Developing Team Leadership Skills and Cross-Cultural Relations

Team leadership involves inspiring support and confidence among workers and practicing participative leadership.
Techniques for developing team leadership skills include engaging in shared leadership, building a mission statement, and encouraging honest criticism.
Group decision-making involves rational and political decision-making models, with guidelines for using general problem-solving groups and managing disagreement.
Brainstorming is a group problem-solving technique that encourages creativity and involves specific guidelines and techniques.
Cross-cultural relations involve diversity, cultural sensitivity, political correctness, and cultural intelligence.
Respecting all workers and cultures is essential, and achieving cultural fluency involves various skills, including learning a second language.
Dimensions of differences in cultural values include performance orientation, assertiveness, time orientation, and in-group collectivism/individualism.
Avoiding cultural bloopers and overcoming cross-cultural barriers are important in dealing with people from different cultures.
Conflict can arise from incompatible goals, limited resources, role conflicts, competing work and family demands, personality clashes, workplace bullying, incivility, and rudeness.

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