30 Questions
Which team member role involves being imaginative and solving difficult problems?
Shaper
What is the cornerstone attitude of an outstanding team player?
Trust in team members
What is the primary reason most people are selected for a work team?
Technical expertise
What is the role of an effective team player in relation to group deadlines?
Keep the group focused on the deadline
What is the attitude an outstanding team player should display when offering criticism?
Diplomacy
What does it mean for an effective team player to be a good organizational citizen?
Work for the good of the organization without expectation of reward
What is the broad purpose of a team in a collaborative workplace?
To contribute to a collaborative workplace by helping each other to achieve constructive goals
What is a characteristic of a face-to-face (Traditional) Team?
Workers take responsibility for managing their own work and work together on an ongoing, day-by-day basis
What is a disadvantage of teams and teamwork mentioned in the text?
Time wasting due to excessive talking and minimal action
What is the purpose of a virtual team?
To conduct collaborative work electronically and be efficient and cost-effective
What is synergy in the context of a team's output?
The group’s total output exceeds the sum of individual contributions, leading to work accomplishment and high productivity
What is a defining characteristic of a team according to the text?
A small number of people with complementary skills committed to a common purpose, set of performance goals, and approach
What is a key aspect of peer coaching?
Candid, direct communication and equal status of peers
What is a crucial principle in motivating others according to the text?
Positive reinforcement and expectancy theory
What is one of the meanings of motivation mentioned in the text?
An internal state leading to effort
What does effective coaching involve according to the text?
Building relationships, providing specific feedback, and asking powerful questions
What is a key aspect of dealing with difficult people according to the text?
Staying calm, providing constructive criticism, and using tact and diplomacy
What is crucial for enhancing customer service based on the text?
Creating a bond with customers through a welcoming attitude, exceptional service, care, concern, and building a personal relationship
What are the various management styles mentioned in the text?
Competitive, accommodative, sharing, collaborative, mutual gain avoidant
What are the adverse effects of sexual harassment mentioned in the text?
Stress and hindered job performance
Which traits are mentioned as part of leadership traits in the text?
Self-confidence, positive core self-evaluation, trustworthiness, self-awareness
What is involved in conflict resolution according to the text?
Confrontation, problem-solving, handling of criticism, negotiating, bargaining, compromise
What is included in the range of behaviors encompassed by sexual harassment according to the text?
Violent acts and subtle comments
What qualities should leaders possess according to the text?
Emotional stability, assertiveness, sense of humor, communication of vision, inspiration of trust, high energy, goal-orientation
What are the techniques for developing team leadership skills?
Engaging in shared leadership, building a mission statement, and encouraging honest criticism
What does cross-cultural relations involve?
Diversity, cultural sensitivity, political correctness, and cultural intelligence
What are the dimensions of differences in cultural values?
Performance orientation, assertiveness, time orientation, and in-group collectivism/individualism
What is brainstorming?
A group problem-solving technique that encourages creativity and involves specific guidelines and techniques
What can conflict arise from?
Incompatible goals, limited resources, role conflicts, competing work and family demands, personality clashes, workplace bullying, incivility, and rudeness
What is essential in dealing with people from different cultures?
Respecting all workers and cultures
Study Notes
Developing Team Leadership Skills and Cross-Cultural Relations
- Team leadership involves inspiring support and confidence among workers and practicing participative leadership.
- Techniques for developing team leadership skills include engaging in shared leadership, building a mission statement, and encouraging honest criticism.
- Group decision-making involves rational and political decision-making models, with guidelines for using general problem-solving groups and managing disagreement.
- Brainstorming is a group problem-solving technique that encourages creativity and involves specific guidelines and techniques.
- Cross-cultural relations involve diversity, cultural sensitivity, political correctness, and cultural intelligence.
- Respecting all workers and cultures is essential, and achieving cultural fluency involves various skills, including learning a second language.
- Dimensions of differences in cultural values include performance orientation, assertiveness, time orientation, and in-group collectivism/individualism.
- Avoiding cultural bloopers and overcoming cross-cultural barriers are important in dealing with people from different cultures.
- Conflict can arise from incompatible goals, limited resources, role conflicts, competing work and family demands, personality clashes, workplace bullying, incivility, and rudeness.
Test your knowledge on developing team leadership skills and cross-cultural relations with this quiz. Explore topics such as participative leadership, group decision-making, cultural sensitivity, and conflict resolution. Challenge yourself to understand the nuances of cross-cultural communication and learn strategies for effective leadership in diverse team settings.
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