Leadership and Change Management Quiz

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What was the podcast by Malcolm Gladwell about?

The history of basketball

The shooting techniques of Rick Barry

The career of Wilt Chamberlain

The fear of being ridiculed (correct)

Why did Wilt Chamberlain try to change his free throw shooting style?

To improve his free throw percentage (correct)

To set a new NBA record

To attract more attention to himself

To imitate the style of a famous basketball player

What was the career free throw percentage of Rick Barry?

51 percent

89 percent (correct)

74 percent

60 percent

Why did Rick Barry use the 'granny shot' motion to shoot free throws?

It was easier from a physics standpoint Signup and view all the answers

What did Rick Barry emphasize about the 'granny shot' motion?

It reduces the factors that can go wrong Signup and view all the answers

Why are people afraid of doing something different, according to the text?

They fear being mocked or ridiculed Signup and view all the answers

What is the biggest danger for leaders at this stage of the process?

Confusing cosmetic changes for critical ones Signup and view all the answers

Why are cosmetic changes not effective according to the text?

They occur outside in instead of inside out Signup and view all the answers

What approach does the author often take when meeting with key people to share information about changes?

Telling them about the change before it's public knowledge Signup and view all the answers

What is the purpose of holding 'meetings before the meeting' with key individuals?

To allow for open discussion, honest reactions, questions, and objections Signup and view all the answers

Why do good leaders not share information about changes with everyone in the organization at one time?

To prioritize communication with key people Signup and view all the answers

Why do leaders hold meetings with key individuals before sharing information with larger groups?

To minimize resistance to change Signup and view all the answers

What is a critical factor in ensuring that changes made by leaders are effective?

Buy-in and involvement from key players on the team or in the organization Signup and view all the answers

'Make Your Communication Clear and Simple' as suggested by the text aims to:

Facilitate understanding and acceptance of change Signup and view all the answers

What are the three phases of acceptance mentioned in the text?

It will not work, It will cost too much, I thought it was a good idea all along Signup and view all the answers

What is the main purpose of reinforcing positive changes?

To maintain a positive mindset during times of change Signup and view all the answers

Why is it important for leaders to anticipate the worst-case scenarios?

To avoid taking people's resistance to change personally Signup and view all the answers

What does the phrase 'motion causes friction' imply?

Progress often leads to resistance and obstacles Signup and view all the answers

What is the author's advice regarding addressing problems during times of change?

Acknowledge problems and concerns openly Signup and view all the answers

Why is continuous reinforcement important during times of change?

To maintain and validate the changes being made Signup and view all the answers

What is the significance of daily review of progress during times of change?

To prompt leaders to ensure they are on track and moving forward Signup and view all the answers

What does the author suggest about addressing people's worries and concerns during times of change?

Encourage open discussion and provide reassurance Signup and view all the answers

Why do people fixate on their fears for the future, according to the text?

Because even the future isn't promised to us Signup and view all the answers

What is the main reason for expecting problems when initiating change?

To prepare for unforeseen difficulties and objections Signup and view all the answers

What does the phrase 'motion causes friction' imply?

Progress often leads to resistance and obstacles Signup and view all the answers

What does continuous reinforcement of positive changes aim to achieve?

To maintain and validate the changes being made Signup and view all the answers

What does the author suggest about communicating change?

It should be communicated simply and clearly Signup and view all the answers

Why does the leader need to simplify the message before delivering it?

To give people something clear to advocate for change Signup and view all the answers

What did Roberto Goizueta, Coca-Cola’s chairman, do to make the company's message simple and memorable?

He encapsulated complex ideas and presented them concisely Signup and view all the answers

What does the formula E = Q × A indicate, according to the text?

The effectiveness of a change in relation to quality and acceptance Signup and view all the answers

What is the significance of Norwood Davis's formula, E = Q × A, as mentioned in the text?

It underscores the importance of acceptance for achieving effectiveness Signup and view all the answers

How does the text suggest leaders should handle board meetings when discussing major changes?

By giving ample time for study and discussion before voting on major changes Signup and view all the answers

What happens when leaders try to take action before key people accept a change?

The change leads to disaster Signup and view all the answers

Why does the author mention that 20 percent of the people are against everything 100 percent of the time?

To emphasize the need for addressing resistance when implementing change Signup and view all the answers

What does the author disagree about regarding vision?

'Vision unites people' is not necessarily a true statement according to the author Signup and view all the answers

'It takes “change” to make change' implies:

'Change' requires effort and willingness from all involved parties Signup and view all the answers

What does the author mean by 'vision divides people'?

It causes division between supporters and non-supporters of a vision Signup and view all the answers

What did Wilt Chamberlain feel about shooting underhanded free throws?

Embarrassed and silly Signup and view all the answers

In what game did Wilt Chamberlain make 28 out of 30 free throws using an underhand technique?

Regular Season Game Signup and view all the answers

What was Wilt Chamberlain's reason for giving up the underhand shooting method?

He was concerned about being ridiculed Signup and view all the answers

How did Barry's underhand shooting method for free throws affect Chamberlain's performance?

It improved his free throw percentage significantly Signup and view all the answers

What impact did anxiety have on people experiencing change?

Overwhelmed them and reduced motivation Signup and view all the answers

How did the author initially handle people's feelings during times of change?

Urged them to ignore their feelings Signup and view all the answers

Why does the author compare leading people through change to the jokes about changing a light bulb?

To highlight the challenges and humor involved in leading change Signup and view all the answers

What does the author suggest is the purpose of leadership?

To take people as far as possible in their development Signup and view all the answers

What is the purpose of the PLAN AHEAD acrostic mentioned in the text?

To plan and execute big organizational changes Signup and view all the answers

What is a common mistake leaders make when trying to implement change?

Rushing through the change process Signup and view all the answers

What lesson does the story about British Rail in the 1970s teach leaders?

The need to review and change organizational practices Signup and view all the answers

What does Rick Warren's quote, 'The greatest enemy of tomorrow’s success is yesterday’s success,' suggest about leadership?

Leaders should be vigilant and avoid complacency Signup and view all the answers

What was the primary challenge faced by the author at his second church in Lancaster, Ohio?

Space constraints in the current facility Signup and view all the answers

Why does the author encourage leaders to predetermine the change that is needed?

To prevent complacency and maintain future success Signup and view all the answers

What is emphasized by the author's statement, 'If you’ve done something for one year—look at it carefully'?

The need for regular performance evaluations Signup and view all the answers

'How do you eat an elephant? One bite at a time.' What does this quote suggest about approaching challenges?

Approaching challenges incrementally can lead to successful outcomes. Signup and view all the answers

What did the author do at his second church in Lancaster, Ohio, when faced with space constraints in the existing facility?

Empowered key leaders to search for solutions over a year. Signup and view all the answers

What lesson does the movie 'The Curious Case of Benjamin Button' offer about changing for the better?

Revising priorities is essential for successful change. Signup and view all the answers

What does the statement 'Always point to the successes' imply about leadership?

Recognizing and highlighting successes is important. Signup and view all the answers

Why is it important for leaders to adjust their priorities?

To achieve successful change and growth within an organization. Signup and view all the answers

What did the author realize about their attitude toward people?

They were trying to get others to help them, not trying to help others Signup and view all the answers

What did the knowledge gained by the author challenge them to do?

Invert the 'power pyramid' and put others at the top Signup and view all the answers

What did the author realize was the heart of leadership?

Serving others, not oneself Signup and view all the answers

What journey did the knowledge gained by the author start them on?

A journey that led to realizing the true essence of leadership Signup and view all the answers

What did the author realize about their attitude towards people?

They were trying to get others to help them, not trying to help others Signup and view all the answers

Leadership and Change Management Quiz

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Questions and Answers

What was the podcast by Malcolm Gladwell about?

Why did Wilt Chamberlain try to change his free throw shooting style?

What was the career free throw percentage of Rick Barry?

Why did Rick Barry use the 'granny shot' motion to shoot free throws?

What did Rick Barry emphasize about the 'granny shot' motion?

Why are people afraid of doing something different, according to the text?

What is the biggest danger for leaders at this stage of the process?

Why are cosmetic changes not effective according to the text?

What approach does the author often take when meeting with key people to share information about changes?

What is the purpose of holding 'meetings before the meeting' with key individuals?

Why do good leaders not share information about changes with everyone in the organization at one time?

Why do leaders hold meetings with key individuals before sharing information with larger groups?

What is a critical factor in ensuring that changes made by leaders are effective?

'Make Your Communication Clear and Simple' as suggested by the text aims to:

What are the three phases of acceptance mentioned in the text?

What is the main purpose of reinforcing positive changes?

Why is it important for leaders to anticipate the worst-case scenarios?

What does the phrase 'motion causes friction' imply?

What is the author's advice regarding addressing problems during times of change?

Why is continuous reinforcement important during times of change?

What is the significance of daily review of progress during times of change?

What does the author suggest about addressing people's worries and concerns during times of change?

Why do people fixate on their fears for the future, according to the text?

What is the main reason for expecting problems when initiating change?

What does the phrase 'motion causes friction' imply?

What does continuous reinforcement of positive changes aim to achieve?

What does the author suggest about communicating change?

Why does the leader need to simplify the message before delivering it?

What did Roberto Goizueta, Coca-Cola’s chairman, do to make the company's message simple and memorable?

What does the formula E = Q × A indicate, according to the text?

What is the significance of Norwood Davis's formula, E = Q × A, as mentioned in the text?

How does the text suggest leaders should handle board meetings when discussing major changes?

What happens when leaders try to take action before key people accept a change?

Why does the author mention that 20 percent of the people are against everything 100 percent of the time?

What does the author disagree about regarding vision?

'It takes “change” to make change' implies:

What does the author mean by 'vision divides people'?

What did Wilt Chamberlain feel about shooting underhanded free throws?

In what game did Wilt Chamberlain make 28 out of 30 free throws using an underhand technique?

What was Wilt Chamberlain's reason for giving up the underhand shooting method?

How did Barry's underhand shooting method for free throws affect Chamberlain's performance?

What impact did anxiety have on people experiencing change?

How did the author initially handle people's feelings during times of change?

Why does the author compare leading people through change to the jokes about changing a light bulb?

What does the author suggest is the purpose of leadership?

What is the purpose of the PLAN AHEAD acrostic mentioned in the text?

What is a common mistake leaders make when trying to implement change?

What lesson does the story about British Rail in the 1970s teach leaders?

What does Rick Warren's quote, 'The greatest enemy of tomorrow’s success is yesterday’s success,' suggest about leadership?

What was the primary challenge faced by the author at his second church in Lancaster, Ohio?

Why does the author encourage leaders to predetermine the change that is needed?

What is emphasized by the author's statement, 'If you’ve done something for one year—look at it carefully'?

'How do you eat an elephant? One bite at a time.' What does this quote suggest about approaching challenges?

What did the author do at his second church in Lancaster, Ohio, when faced with space constraints in the existing facility?

What lesson does the movie 'The Curious Case of Benjamin Button' offer about changing for the better?

What does the statement 'Always point to the successes' imply about leadership?

Why is it important for leaders to adjust their priorities?

What did the author realize about their attitude toward people?

What did the knowledge gained by the author challenge them to do?

What did the author realize was the heart of leadership?

What journey did the knowledge gained by the author start them on?

What did the author realize about their attitude towards people?

What journey did the knowledge gained by the author start them on?

What does the knowledge gained challenge the author to do?

What does the heart of leadership, according to the text, emphasize?

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