Leadership and Change Management Quiz
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Questions and Answers

What was the podcast by Malcolm Gladwell about?

  • The history of basketball
  • The shooting techniques of Rick Barry
  • The career of Wilt Chamberlain
  • The fear of being ridiculed (correct)

    • Why did Wilt Chamberlain try to change his free throw shooting style?

  • To improve his free throw percentage (correct)
  • To set a new NBA record
  • To attract more attention to himself
  • To imitate the style of a famous basketball player

    • What was the career free throw percentage of Rick Barry?

  • 51 percent
  • 89 percent (correct)
  • 74 percent
  • 60 percent

    • Why did Rick Barry use the 'granny shot' motion to shoot free throws?

    <p>It was easier from a physics standpoint</p> Signup and view all the answers

    What did Rick Barry emphasize about the 'granny shot' motion?

    <p>It reduces the factors that can go wrong</p> Signup and view all the answers

    Why are people afraid of doing something different, according to the text?

    <p>They fear being mocked or ridiculed</p> Signup and view all the answers

    What is the biggest danger for leaders at this stage of the process?

    <p>Confusing cosmetic changes for critical ones</p> Signup and view all the answers

    Why are cosmetic changes not effective according to the text?

    <p>They occur outside in instead of inside out</p> Signup and view all the answers

    What approach does the author often take when meeting with key people to share information about changes?

    <p>Telling them about the change before it's public knowledge</p> Signup and view all the answers

    What is the purpose of holding 'meetings before the meeting' with key individuals?

    <p>To allow for open discussion, honest reactions, questions, and objections</p> Signup and view all the answers

    Why do good leaders not share information about changes with everyone in the organization at one time?

    <p>To prioritize communication with key people</p> Signup and view all the answers

    Why do leaders hold meetings with key individuals before sharing information with larger groups?

    <p>To minimize resistance to change</p> Signup and view all the answers

    What is a critical factor in ensuring that changes made by leaders are effective?

    <p>Buy-in and involvement from key players on the team or in the organization</p> Signup and view all the answers

    'Make Your Communication Clear and Simple' as suggested by the text aims to:

    <p>Facilitate understanding and acceptance of change</p> Signup and view all the answers

    What are the three phases of acceptance mentioned in the text?

    <p>It will not work, It will cost too much, I thought it was a good idea all along</p> Signup and view all the answers

    What is the main purpose of reinforcing positive changes?

    <p>To maintain a positive mindset during times of change</p> Signup and view all the answers

    Why is it important for leaders to anticipate the worst-case scenarios?

    <p>To avoid taking people's resistance to change personally</p> Signup and view all the answers

    What does the phrase 'motion causes friction' imply?

    <p>Progress often leads to resistance and obstacles</p> Signup and view all the answers

    What is the author's advice regarding addressing problems during times of change?

    <p>Acknowledge problems and concerns openly</p> Signup and view all the answers

    Why is continuous reinforcement important during times of change?

    <p>To maintain and validate the changes being made</p> Signup and view all the answers

    What is the significance of daily review of progress during times of change?

    <p>To prompt leaders to ensure they are on track and moving forward</p> Signup and view all the answers

    What does the author suggest about addressing people's worries and concerns during times of change?

    <p>Encourage open discussion and provide reassurance</p> Signup and view all the answers

    Why do people fixate on their fears for the future, according to the text?

    <p>Because even the future isn't promised to us</p> Signup and view all the answers

    What is the main reason for expecting problems when initiating change?

    <p>To prepare for unforeseen difficulties and objections</p> Signup and view all the answers

    What does the phrase 'motion causes friction' imply?

    <p>Progress often leads to resistance and obstacles</p> Signup and view all the answers

    What does continuous reinforcement of positive changes aim to achieve?

    <p>To maintain and validate the changes being made</p> Signup and view all the answers

    What does the author suggest about communicating change?

    <p>It should be communicated simply and clearly</p> Signup and view all the answers

    Why does the leader need to simplify the message before delivering it?

    <p>To give people something clear to advocate for change</p> Signup and view all the answers

    What did Roberto Goizueta, Coca-Cola’s chairman, do to make the company's message simple and memorable?

    <p>He encapsulated complex ideas and presented them concisely</p> Signup and view all the answers

    What does the formula E = Q × A indicate, according to the text?

    <p>The effectiveness of a change in relation to quality and acceptance</p> Signup and view all the answers

    What is the significance of Norwood Davis's formula, E = Q × A, as mentioned in the text?

    <p>It underscores the importance of acceptance for achieving effectiveness</p> Signup and view all the answers

    How does the text suggest leaders should handle board meetings when discussing major changes?

    <p>By giving ample time for study and discussion before voting on major changes</p> Signup and view all the answers

    What happens when leaders try to take action before key people accept a change?

    <p>The change leads to disaster</p> Signup and view all the answers

    Why does the author mention that 20 percent of the people are against everything 100 percent of the time?

    <p>To emphasize the need for addressing resistance when implementing change</p> Signup and view all the answers

    What does the author disagree about regarding vision?

    <p>'Vision unites people' is not necessarily a true statement according to the author</p> Signup and view all the answers

    'It takes “change” to make change' implies:

    <p>'Change' requires effort and willingness from all involved parties</p> Signup and view all the answers

    What does the author mean by 'vision divides people'?

    <p>It causes division between supporters and non-supporters of a vision</p> Signup and view all the answers

    What did Wilt Chamberlain feel about shooting underhanded free throws?

    <p>Embarrassed and silly</p> Signup and view all the answers

    In what game did Wilt Chamberlain make 28 out of 30 free throws using an underhand technique?

    <p>Regular Season Game</p> Signup and view all the answers

    What was Wilt Chamberlain's reason for giving up the underhand shooting method?

    <p>He was concerned about being ridiculed</p> Signup and view all the answers

    How did Barry's underhand shooting method for free throws affect Chamberlain's performance?

    <p>It improved his free throw percentage significantly</p> Signup and view all the answers

    What impact did anxiety have on people experiencing change?

    <p>Overwhelmed them and reduced motivation</p> Signup and view all the answers

    How did the author initially handle people's feelings during times of change?

    <p>Urged them to ignore their feelings</p> Signup and view all the answers

    Why does the author compare leading people through change to the jokes about changing a light bulb?

    <p>To highlight the challenges and humor involved in leading change</p> Signup and view all the answers

    What does the author suggest is the purpose of leadership?

    <p>To take people as far as possible in their development</p> Signup and view all the answers

    What is the purpose of the PLAN AHEAD acrostic mentioned in the text?

    <p>To plan and execute big organizational changes</p> Signup and view all the answers

    What is a common mistake leaders make when trying to implement change?

    <p>Rushing through the change process</p> Signup and view all the answers

    What lesson does the story about British Rail in the 1970s teach leaders?

    <p>The need to review and change organizational practices</p> Signup and view all the answers

    What does Rick Warren's quote, 'The greatest enemy of tomorrow’s success is yesterday’s success,' suggest about leadership?

    <p>Leaders should be vigilant and avoid complacency</p> Signup and view all the answers

    What was the primary challenge faced by the author at his second church in Lancaster, Ohio?

    <p>Space constraints in the current facility</p> Signup and view all the answers

    Why does the author encourage leaders to predetermine the change that is needed?

    <p>To prevent complacency and maintain future success</p> Signup and view all the answers

    What is emphasized by the author's statement, 'If you’ve done something for one year—look at it carefully'?

    <p>The need for regular performance evaluations</p> Signup and view all the answers

    'How do you eat an elephant? One bite at a time.' What does this quote suggest about approaching challenges?

    <p>Approaching challenges incrementally can lead to successful outcomes.</p> Signup and view all the answers

    What did the author do at his second church in Lancaster, Ohio, when faced with space constraints in the existing facility?

    <p>Empowered key leaders to search for solutions over a year.</p> Signup and view all the answers

    What lesson does the movie 'The Curious Case of Benjamin Button' offer about changing for the better?

    <p>Revising priorities is essential for successful change.</p> Signup and view all the answers

    What does the statement 'Always point to the successes' imply about leadership?

    <p>Recognizing and highlighting successes is important.</p> Signup and view all the answers

    Why is it important for leaders to adjust their priorities?

    <p>To achieve successful change and growth within an organization.</p> Signup and view all the answers

    What did the author realize about their attitude toward people?

    <p>They were trying to get others to help them, not trying to help others</p> Signup and view all the answers

    What did the knowledge gained by the author challenge them to do?

    <p>Invert the 'power pyramid' and put others at the top</p> Signup and view all the answers

    What did the author realize was the heart of leadership?

    <p>Serving others, not oneself</p> Signup and view all the answers

    What journey did the knowledge gained by the author start them on?

    <p>A journey that led to realizing the true essence of leadership</p> Signup and view all the answers

    What did the author realize about their attitude towards people?

    <p>They were trying to get others to help them, not trying to help others</p> Signup and view all the answers

    What journey did the knowledge gained by the author start them on?

    <p>A journey to become a better leader</p> Signup and view all the answers

    What does the knowledge gained challenge the author to do?

    <p>Invert the power pyramid</p> Signup and view all the answers

    What does the heart of leadership, according to the text, emphasize?

    <p>Serving others, not oneself</p> Signup and view all the answers

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