Leadership and Change Management Quiz
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Questions and Answers

What was the podcast by Malcolm Gladwell about?

  • The history of basketball
  • The shooting techniques of Rick Barry
  • The career of Wilt Chamberlain
  • The fear of being ridiculed (correct)

Why did Wilt Chamberlain try to change his free throw shooting style?

  • To improve his free throw percentage (correct)
  • To set a new NBA record
  • To attract more attention to himself
  • To imitate the style of a famous basketball player

What was the career free throw percentage of Rick Barry?

  • 51 percent
  • 89 percent (correct)
  • 74 percent
  • 60 percent

Why did Rick Barry use the 'granny shot' motion to shoot free throws?

<p>It was easier from a physics standpoint (B)</p> Signup and view all the answers

What did Rick Barry emphasize about the 'granny shot' motion?

<p>It reduces the factors that can go wrong (D)</p> Signup and view all the answers

Why are people afraid of doing something different, according to the text?

<p>They fear being mocked or ridiculed (C)</p> Signup and view all the answers

What is the biggest danger for leaders at this stage of the process?

<p>Confusing cosmetic changes for critical ones (C)</p> Signup and view all the answers

Why are cosmetic changes not effective according to the text?

<p>They occur outside in instead of inside out (D)</p> Signup and view all the answers

What approach does the author often take when meeting with key people to share information about changes?

<p>Telling them about the change before it's public knowledge (B)</p> Signup and view all the answers

What is the purpose of holding 'meetings before the meeting' with key individuals?

<p>To allow for open discussion, honest reactions, questions, and objections (B)</p> Signup and view all the answers

Why do good leaders not share information about changes with everyone in the organization at one time?

<p>To prioritize communication with key people (D)</p> Signup and view all the answers

Why do leaders hold meetings with key individuals before sharing information with larger groups?

<p>To minimize resistance to change (C)</p> Signup and view all the answers

What is a critical factor in ensuring that changes made by leaders are effective?

<p>Buy-in and involvement from key players on the team or in the organization (D)</p> Signup and view all the answers

'Make Your Communication Clear and Simple' as suggested by the text aims to:

<p>Facilitate understanding and acceptance of change (D)</p> Signup and view all the answers

What are the three phases of acceptance mentioned in the text?

<p>It will not work, It will cost too much, I thought it was a good idea all along (A)</p> Signup and view all the answers

What is the main purpose of reinforcing positive changes?

<p>To maintain a positive mindset during times of change (B)</p> Signup and view all the answers

Why is it important for leaders to anticipate the worst-case scenarios?

<p>To avoid taking people's resistance to change personally (B)</p> Signup and view all the answers

What does the phrase 'motion causes friction' imply?

<p>Progress often leads to resistance and obstacles (D)</p> Signup and view all the answers

What is the author's advice regarding addressing problems during times of change?

<p>Acknowledge problems and concerns openly (B)</p> Signup and view all the answers

Why is continuous reinforcement important during times of change?

<p>To maintain and validate the changes being made (B)</p> Signup and view all the answers

What is the significance of daily review of progress during times of change?

<p>To prompt leaders to ensure they are on track and moving forward (A)</p> Signup and view all the answers

What does the author suggest about addressing people's worries and concerns during times of change?

<p>Encourage open discussion and provide reassurance (C)</p> Signup and view all the answers

Why do people fixate on their fears for the future, according to the text?

<p>Because even the future isn't promised to us (C)</p> Signup and view all the answers

What is the main reason for expecting problems when initiating change?

<p>To prepare for unforeseen difficulties and objections (B)</p> Signup and view all the answers

What does the phrase 'motion causes friction' imply?

<p>Progress often leads to resistance and obstacles (A)</p> Signup and view all the answers

What does continuous reinforcement of positive changes aim to achieve?

<p>To maintain and validate the changes being made (A)</p> Signup and view all the answers

What does the author suggest about communicating change?

<p>It should be communicated simply and clearly (B)</p> Signup and view all the answers

Why does the leader need to simplify the message before delivering it?

<p>To give people something clear to advocate for change (D)</p> Signup and view all the answers

What did Roberto Goizueta, Coca-Cola’s chairman, do to make the company's message simple and memorable?

<p>He encapsulated complex ideas and presented them concisely (D)</p> Signup and view all the answers

What does the formula E = Q × A indicate, according to the text?

<p>The effectiveness of a change in relation to quality and acceptance (D)</p> Signup and view all the answers

What is the significance of Norwood Davis's formula, E = Q × A, as mentioned in the text?

<p>It underscores the importance of acceptance for achieving effectiveness (D)</p> Signup and view all the answers

How does the text suggest leaders should handle board meetings when discussing major changes?

<p>By giving ample time for study and discussion before voting on major changes (A)</p> Signup and view all the answers

What happens when leaders try to take action before key people accept a change?

<p>The change leads to disaster (C)</p> Signup and view all the answers

Why does the author mention that 20 percent of the people are against everything 100 percent of the time?

<p>To emphasize the need for addressing resistance when implementing change (B)</p> Signup and view all the answers

What does the author disagree about regarding vision?

<p>'Vision unites people' is not necessarily a true statement according to the author (C)</p> Signup and view all the answers

'It takes “change” to make change' implies:

<p>'Change' requires effort and willingness from all involved parties (A)</p> Signup and view all the answers

What does the author mean by 'vision divides people'?

<p>It causes division between supporters and non-supporters of a vision (A)</p> Signup and view all the answers

What did Wilt Chamberlain feel about shooting underhanded free throws?

<p>Embarrassed and silly (C)</p> Signup and view all the answers

In what game did Wilt Chamberlain make 28 out of 30 free throws using an underhand technique?

<p>Regular Season Game (A)</p> Signup and view all the answers

What was Wilt Chamberlain's reason for giving up the underhand shooting method?

<p>He was concerned about being ridiculed (D)</p> Signup and view all the answers

How did Barry's underhand shooting method for free throws affect Chamberlain's performance?

<p>It improved his free throw percentage significantly (D)</p> Signup and view all the answers

What impact did anxiety have on people experiencing change?

<p>Overwhelmed them and reduced motivation (A)</p> Signup and view all the answers

How did the author initially handle people's feelings during times of change?

<p>Urged them to ignore their feelings (D)</p> Signup and view all the answers

Why does the author compare leading people through change to the jokes about changing a light bulb?

<p>To highlight the challenges and humor involved in leading change (D)</p> Signup and view all the answers

What does the author suggest is the purpose of leadership?

<p>To take people as far as possible in their development (A)</p> Signup and view all the answers

What is the purpose of the PLAN AHEAD acrostic mentioned in the text?

<p>To plan and execute big organizational changes (A)</p> Signup and view all the answers

What is a common mistake leaders make when trying to implement change?

<p>Rushing through the change process (B)</p> Signup and view all the answers

What lesson does the story about British Rail in the 1970s teach leaders?

<p>The need to review and change organizational practices (A)</p> Signup and view all the answers

What does Rick Warren's quote, 'The greatest enemy of tomorrow’s success is yesterday’s success,' suggest about leadership?

<p>Leaders should be vigilant and avoid complacency (A)</p> Signup and view all the answers

What was the primary challenge faced by the author at his second church in Lancaster, Ohio?

<p>Space constraints in the current facility (D)</p> Signup and view all the answers

Why does the author encourage leaders to predetermine the change that is needed?

<p>To prevent complacency and maintain future success (B)</p> Signup and view all the answers

What is emphasized by the author's statement, 'If you’ve done something for one year—look at it carefully'?

<p>The need for regular performance evaluations (C)</p> Signup and view all the answers

'How do you eat an elephant? One bite at a time.' What does this quote suggest about approaching challenges?

<p>Approaching challenges incrementally can lead to successful outcomes. (C)</p> Signup and view all the answers

What did the author do at his second church in Lancaster, Ohio, when faced with space constraints in the existing facility?

<p>Empowered key leaders to search for solutions over a year. (D)</p> Signup and view all the answers

What lesson does the movie 'The Curious Case of Benjamin Button' offer about changing for the better?

<p>Revising priorities is essential for successful change. (C)</p> Signup and view all the answers

What does the statement 'Always point to the successes' imply about leadership?

<p>Recognizing and highlighting successes is important. (D)</p> Signup and view all the answers

Why is it important for leaders to adjust their priorities?

<p>To achieve successful change and growth within an organization. (A)</p> Signup and view all the answers

What did the author realize about their attitude toward people?

<p>They were trying to get others to help them, not trying to help others (B)</p> Signup and view all the answers

What did the knowledge gained by the author challenge them to do?

<p>Invert the 'power pyramid' and put others at the top (D)</p> Signup and view all the answers

What did the author realize was the heart of leadership?

<p>Serving others, not oneself (D)</p> Signup and view all the answers

What journey did the knowledge gained by the author start them on?

<p>A journey that led to realizing the true essence of leadership (D)</p> Signup and view all the answers

What did the author realize about their attitude towards people?

<p>They were trying to get others to help them, not trying to help others (B)</p> Signup and view all the answers

What journey did the knowledge gained by the author start them on?

<p>A journey to become a better leader (D)</p> Signup and view all the answers

What does the knowledge gained challenge the author to do?

<p>Invert the power pyramid (C)</p> Signup and view all the answers

What does the heart of leadership, according to the text, emphasize?

<p>Serving others, not oneself (B)</p> Signup and view all the answers

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