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Questions and Answers
Q1: When were the vehicle renewal lateness fees implemented?
Q1: When were the vehicle renewal lateness fees implemented?
- According to the traffic law 06\2016
- According to the traffic law 01\2018
- According to the traffic law 09\2019
- According to the traffic law 12\2017 (correct)
Q2: What will happen if a vehicle is not renewed by the date of renewal?
Q2: What will happen if a vehicle is not renewed by the date of renewal?
- The customer will be required to settle the lateness fees based on the vehicle category and duration of the delay. (correct)
- The customer will not be required to pay any fees.
- The customer will be fined a fixed amount.
- The customer will receive a warning letter.
Q3: What should be done if the CSR cannot check the fees on the SDDI system due to VL renewal requirements not being met?
Q3: What should be done if the CSR cannot check the fees on the SDDI system due to VL renewal requirements not being met?
- The customer should be given an extension to renew the vehicle ownership.
- The customer should be exempted from paying any fees.
- The customer should be informed about the lateness fees manually calculated by the CSR.
- The customer should be informed about the lateness fees appearing as per the system. (correct)
Q4: Can complaints be registered for the late renewal fees?
Q4: Can complaints be registered for the late renewal fees?
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Q5: What will be the late renewal fees if a vehicle has expired for more than one year and the customer wants to remove it from the traffic file?
Q5: What will be the late renewal fees if a vehicle has expired for more than one year and the customer wants to remove it from the traffic file?
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