Podcast
Questions and Answers
Are Kwalu products porous?
Are Kwalu products porous?
- Porosity varies by product line
- Only the seats are porous
- No (correct)
- Yes
Where is Kwalu's patented steel reinforced technology placed?
Where is Kwalu's patented steel reinforced technology placed?
- Only on the seat
- Exclusively at high-stress areas
- Randomly throughout the chair
- On the frame and at stress points (correct)
Why is antimicrobial product protection important for Kwalu products?
Why is antimicrobial product protection important for Kwalu products?
- To enhance product flexibility
- To protect against healthcare-associated infections and inhibit odor-causing bacteria (correct)
- To improve product aesthetics
- To increase product weight
What type of construction is used for Kwalu dining chairs, table bases, and edge banding?
What type of construction is used for Kwalu dining chairs, table bases, and edge banding?
What does Kwalu's 10-Year warranty cover?
What does Kwalu's 10-Year warranty cover?
Can Kwalu chairs be repaired while in use?
Can Kwalu chairs be repaired while in use?
What does a 'Crypton fabric' refer to?
What does a 'Crypton fabric' refer to?
Where would Crypton fabric most often be placed on seating items in Senior Living settings?
Where would Crypton fabric most often be placed on seating items in Senior Living settings?
Where would Vinyl fabric most often be placed on seating items in Healthcare settings?
Where would Vinyl fabric most often be placed on seating items in Healthcare settings?
What must be satisfied before the lead time will begin for a seating item?
What must be satisfied before the lead time will begin for a seating item?
What is the weight capacity of a triple seater (sofa) in Kwalu's seating line?
What is the weight capacity of a triple seater (sofa) in Kwalu's seating line?
Can front casters be specified on bariatric chairs?
Can front casters be specified on bariatric chairs?
For standard dining chairs in Senior Living settings, how many casters would typically be specified?
For standard dining chairs in Senior Living settings, how many casters would typically be specified?
What does 'COM' mean in the context of fabrics?
What does 'COM' mean in the context of fabrics?
Do we provide warranty coverage for orders that ship 3rd party?
Do we provide warranty coverage for orders that ship 3rd party?
If CAL133 is required, where should the customer send their COM fabric?
If CAL133 is required, where should the customer send their COM fabric?
What is the length of the Kwalu Performance Warranty?
What is the length of the Kwalu Performance Warranty?
What does the term 'Overhang' refer to in furniture?
What does the term 'Overhang' refer to in furniture?
What does a Fire Retardant material aim to achieve?
What does a Fire Retardant material aim to achieve?
What does the acronym RTA stand for in furniture context?
What does the acronym RTA stand for in furniture context?
What is the purpose of a Grommet in casegoods?
What is the purpose of a Grommet in casegoods?
What is the role of an Adjustable Glide in furniture?
What is the role of an Adjustable Glide in furniture?
'BIFMA' is an abbreviation related to which aspect of the furniture industry?
'BIFMA' is an abbreviation related to which aspect of the furniture industry?
'Nailhead Trim' is a feature commonly found on which furniture item?
'Nailhead Trim' is a feature commonly found on which furniture item?
'Ganging' in furniture refers to which process?
'Ganging' in furniture refers to which process?
'Particle Board' is composed of wood particles mixed with what substance?
'Particle Board' is composed of wood particles mixed with what substance?
What is the fee for paying with a credit card?
What is the fee for paying with a credit card?
Can customers get management to waive the credit card fee?
Can customers get management to waive the credit card fee?
Which credit card types are accepted for payment?
Which credit card types are accepted for payment?
When is the order invoiced?
When is the order invoiced?
When do the accounting terms apply?
When do the accounting terms apply?
Where is C&J Logistics located?
Where is C&J Logistics located?
How long will it typically take for orders to pass through customs?
How long will it typically take for orders to pass through customs?
What must be satisfied before an order can be released?
What must be satisfied before an order can be released?
If a customer is tax exempt, what type of documentation must they provide?
If a customer is tax exempt, what type of documentation must they provide?
What does 'Do Not Ship Early' mean for an order?
What does 'Do Not Ship Early' mean for an order?
What is the lead time for orders from the receipt of fabric?
What is the lead time for orders from the receipt of fabric?
How is a warranty order identified in the sales order number?
How is a warranty order identified in the sales order number?
Can a customer cancel an order, and if so, under what conditions?
Can a customer cancel an order, and if so, under what conditions?
What is a purchase order?
What is a purchase order?
If Order Processing sends the Sales Order Confirmation (SOC) to the CSS, what should the CSS do?
If Order Processing sends the Sales Order Confirmation (SOC) to the CSS, what should the CSS do?
How do Kwalu's orders typically ship?
How do Kwalu's orders typically ship?
What special delivery options are available through Kwalu?
What special delivery options are available through Kwalu?
How are Kwalu's products typically packaged?
How are Kwalu's products typically packaged?
Which carriers run freight on 53' trucks and also by 28' trucks as needed?
Which carriers run freight on 53' trucks and also by 28' trucks as needed?
What is the difference between a ramp and a lift gate for delivery?
What is the difference between a ramp and a lift gate for delivery?
