46 Questions
Are Kwalu products porous?
No
Where is Kwalu's patented steel reinforced technology placed?
On the frame and at stress points
Why is antimicrobial product protection important for Kwalu products?
To protect against healthcare-associated infections and inhibit odor-causing bacteria
What type of construction is used for Kwalu dining chairs, table bases, and edge banding?
FUSION/LAMINATION
What does Kwalu's 10-Year warranty cover?
All of the above: construction, finish, and antimicrobial protection
Can Kwalu chairs be repaired while in use?
Yes, they can remain in service during repairs
What does a 'Crypton fabric' refer to?
Fabric known for extreme stain, water, and microbial resistance.
Where would Crypton fabric most often be placed on seating items in Senior Living settings?
On the Seats
Where would Vinyl fabric most often be placed on seating items in Healthcare settings?
On the Inside / Outside Backs and Seats
What must be satisfied before the lead time will begin for a seating item?
Fabric, either ordered by Kwalu or COM.
What is the weight capacity of a triple seater (sofa) in Kwalu's seating line?
850 lbs
Can front casters be specified on bariatric chairs?
Yes
For standard dining chairs in Senior Living settings, how many casters would typically be specified?
2 casters
What does 'COM' mean in the context of fabrics?
Customer Own Material
Do we provide warranty coverage for orders that ship 3rd party?
No
If CAL133 is required, where should the customer send their COM fabric?
Preferred Finishings, Brownsville, TX
What is the length of the Kwalu Performance Warranty?
10 Years
What does the term 'Overhang' refer to in furniture?
Space between the modesty panel and work surface
What does a Fire Retardant material aim to achieve?
Enhance fire safety
What does the acronym RTA stand for in furniture context?
Ready to Assemble
What is the purpose of a Grommet in casegoods?
Route wires to the nearest outlet
What is the role of an Adjustable Glide in furniture?
Secure furniture on uneven surfaces
'BIFMA' is an abbreviation related to which aspect of the furniture industry?
Industry Safety and Performance Standards
'Nailhead Trim' is a feature commonly found on which furniture item?
Sofas
'Ganging' in furniture refers to which process?
'Linking' individual seats together to form a unified unit
'Particle Board' is composed of wood particles mixed with what substance?
Resin
What is the fee for paying with a credit card?
2.5% of the entire order
Can customers get management to waive the credit card fee?
No
Which credit card types are accepted for payment?
Visa, MasterCard, American Express, or Discover
When is the order invoiced?
Once the order ships into the United States
When do the accounting terms apply?
Once the order clears customs
Where is C&J Logistics located?
Brownsville, Texas
How long will it typically take for orders to pass through customs?
48 hours
What must be satisfied before an order can be released?
Credit Application, Deposit, and Tax Exemption Form
If a customer is tax exempt, what type of documentation must they provide?
Tax Exemption Form or Resale Certificate
What does 'Do Not Ship Early' mean for an order?
The order will complete by the date requested, but not before
What is the lead time for orders from the receipt of fabric?
2-3 weeks
How is a warranty order identified in the sales order number?
It starts with the letter 'W'
Can a customer cancel an order, and if so, under what conditions?
Yes, before production starts with written consent
What is a purchase order?
An external customer confirmation of order placement
If Order Processing sends the Sales Order Confirmation (SOC) to the CSS, what should the CSS do?
Review the SOC and send it to the customer
How do Kwalu's orders typically ship?
Through common carriers by normal (dock-to-dock) delivery
What special delivery options are available through Kwalu?
Both A and B
How are Kwalu's products typically packaged?
Table Tops: Boxes, Table Bases: Crates, Chairs: Boxes, Casegoods: Blanket Wrap
Which carriers run freight on 53' trucks and also by 28' trucks as needed?
Brave Logistics, GND Transport, RI Logistics
What is the difference between a ramp and a lift gate for delivery?
A ramp is faster but less safe, while a lift gate is slower but safer
Test your knowledge about Kwalu products with this quiz covering topics like material properties, technology placement, antimicrobial protection, and construction.
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