Kwalu Products Quiz

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Are Kwalu products porous?

Porosity varies by product line

Only the seats are porous

No (correct)

Yes

Where is Kwalu's patented steel reinforced technology placed?

Only on the seat

Exclusively at high-stress areas

Randomly throughout the chair

On the frame and at stress points (correct)

Why is antimicrobial product protection important for Kwalu products?

To enhance product flexibility

To protect against healthcare-associated infections and inhibit odor-causing bacteria (correct)

To improve product aesthetics

To increase product weight

What type of construction is used for Kwalu dining chairs, table bases, and edge banding?

FUSION/LAMINATION Signup and view all the answers

What does Kwalu's 10-Year warranty cover?

All of the above: construction, finish, and antimicrobial protection Signup and view all the answers

Can Kwalu chairs be repaired while in use?

Yes, they can remain in service during repairs Signup and view all the answers

What does a 'Crypton fabric' refer to?

Fabric known for extreme stain, water, and microbial resistance. Signup and view all the answers

Where would Crypton fabric most often be placed on seating items in Senior Living settings?

On the Seats Signup and view all the answers

Where would Vinyl fabric most often be placed on seating items in Healthcare settings?

On the Inside / Outside Backs and Seats Signup and view all the answers

What must be satisfied before the lead time will begin for a seating item?

Fabric, either ordered by Kwalu or COM. Signup and view all the answers

What is the weight capacity of a triple seater (sofa) in Kwalu's seating line?

850 lbs Signup and view all the answers

Can front casters be specified on bariatric chairs?

Yes Signup and view all the answers

For standard dining chairs in Senior Living settings, how many casters would typically be specified?

2 casters Signup and view all the answers

What does 'COM' mean in the context of fabrics?

Customer Own Material Signup and view all the answers

Do we provide warranty coverage for orders that ship 3rd party?

No Signup and view all the answers

If CAL133 is required, where should the customer send their COM fabric?

Preferred Finishings, Brownsville, TX Signup and view all the answers

What is the length of the Kwalu Performance Warranty?

10 Years Signup and view all the answers

What does the term 'Overhang' refer to in furniture?

Space between the modesty panel and work surface Signup and view all the answers

What does a Fire Retardant material aim to achieve?

Enhance fire safety Signup and view all the answers

What does the acronym RTA stand for in furniture context?

Ready to Assemble Signup and view all the answers

What is the purpose of a Grommet in casegoods?

Route wires to the nearest outlet Signup and view all the answers

What is the role of an Adjustable Glide in furniture?

Secure furniture on uneven surfaces Signup and view all the answers

'BIFMA' is an abbreviation related to which aspect of the furniture industry?

Industry Safety and Performance Standards Signup and view all the answers

'Nailhead Trim' is a feature commonly found on which furniture item?

Sofas Signup and view all the answers

'Ganging' in furniture refers to which process?

'Linking' individual seats together to form a unified unit Signup and view all the answers

'Particle Board' is composed of wood particles mixed with what substance?

Resin Signup and view all the answers

What is the fee for paying with a credit card?

2.5% of the entire order Signup and view all the answers

Can customers get management to waive the credit card fee?

No Signup and view all the answers

Which credit card types are accepted for payment?

Visa, MasterCard, American Express, or Discover Signup and view all the answers

When is the order invoiced?

Once the order ships into the United States Signup and view all the answers

When do the accounting terms apply?

Once the order clears customs Signup and view all the answers

Where is C&J Logistics located?

Brownsville, Texas Signup and view all the answers

How long will it typically take for orders to pass through customs?

48 hours Signup and view all the answers

What must be satisfied before an order can be released?

Credit Application, Deposit, and Tax Exemption Form Signup and view all the answers

If a customer is tax exempt, what type of documentation must they provide?

Tax Exemption Form or Resale Certificate Signup and view all the answers

What does 'Do Not Ship Early' mean for an order?

The order will complete by the date requested, but not before Signup and view all the answers

What is the lead time for orders from the receipt of fabric?

2-3 weeks Signup and view all the answers

How is a warranty order identified in the sales order number?

It starts with the letter 'W' Signup and view all the answers

Can a customer cancel an order, and if so, under what conditions?

Yes, before production starts with written consent Signup and view all the answers

What is a purchase order?

An external customer confirmation of order placement Signup and view all the answers

If Order Processing sends the Sales Order Confirmation (SOC) to the CSS, what should the CSS do?

Review the SOC and send it to the customer Signup and view all the answers

How do Kwalu's orders typically ship?

Through common carriers by normal (dock-to-dock) delivery Signup and view all the answers

What special delivery options are available through Kwalu?

Both A and B Signup and view all the answers

How are Kwalu's products typically packaged?

Table Tops: Boxes, Table Bases: Crates, Chairs: Boxes, Casegoods: Blanket Wrap Signup and view all the answers

Which carriers run freight on 53' trucks and also by 28' trucks as needed?

Brave Logistics, GND Transport, RI Logistics Signup and view all the answers

What is the difference between a ramp and a lift gate for delivery?

A ramp is faster but less safe, while a lift gate is slower but safer Signup and view all the answers