14 Questions
What is the main difference between the Indoor classic colors and Indoor fusion colors?
The main difference lies in the production processes and resulting appearance. Seating in classic colors undergoes a piping process, resulting in a darker color match. Conversely, table tops in fusion colors go through a lamination process, which flattens color pellets, creating a slightly lighter appearance. While color selection remains consistent between fusion and classic, there will be a variance in appearance from table tops to seating products. Edge banding colors appear slightly darker than fusion matches, with variance based on thickness.
Can we get fabric samples from your website for our library, and how soon can we get these?
Yes, you can obtain fabric samples from our website. Visit Kwalu's fabric gallery to make selections. Samples typically arrive within 5-7 days from vendors to your location. If expedited samples are needed, please notify us accordingly.
Can the tablet arm and cup holder on the Sassari theater chair be reversed from the default configuration?
Yes, customization is available for the Sassari theater chair. Although it comes with the cup holder on the left arm and the tablet on the right by default, it can be reversed to accommodate your preferences.
What is the stacking capacity for Kwalu chairs?
Varies depending on the chair model, some up to 6 high and others up to 3 high
Can customers request custom dimensions for Kwalu wardrobes?
Yes
What is the difference between Kwalu's Essex and Atlanta wardrobes?
Essex has a modern look with sharper edges, while Atlanta features softer, radiused edges
What is the lead time for ordering Kwalu products?
Lead times for Kwalu products are currently 6-8 weeks from the time of order, plus any additional time required for fabric arrival, if applicable.
Can bleach be used for cleaning Kwalu products?
Kwalu products can withstand cleaning with bleach and other disinfectants.
Can Kwalu accommodate special requests for table aprons?
Kwalu can accommodate table aprons, provided they have table legs rather than a base.
Can storage options be added to end tables or coffee tables in the Via collection?
Storage options are available only in the console table within the Via collection.
Is there a minimum order quantity requirement for Kwalu products?
There is no minimum order requirement for Kwalu products.
Is antimicrobial finish standard on all Kwalu products?
Yes
Are replacement parts available for Kwalu products, and how can customers request them if needed?
Yes, replacement parts are available for Kwalu products. Customers can request replacement parts by contacting Kwalu directly with the specific details of the part needed, facilitating easy maintenance and repairs.
What is Kwalu's Mission
Kwalu's mission is to provide innovative, durable, and sustainable furniture solutions that enhance the well-being and quality of life for individuals in the Senior Living and Healthcare Community.
Learn about the distinctions between Indoor classic colors (seating and table bases) and Indoor fusion colors (seating, casegoods, table tops, and wall protection). Understand the differences in production processes and resulting appearances of these color options.
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