Recent

  • Show all results for ""
Knowledge Management Overview
36 Questions
0 Views

Knowledge Management Overview

Created by
@RoomierDivisionism

Questions and Answers

What is the primary function of ECM systems according to Mooradian?

  • To manage documents and content through their lifecycle (correct)
  • To integrate with line of business applications
  • To support collaboration in the creation and publication of content
  • To automate structured business processes

    • What format provided a static, record copy of documents amenable to RM purposes?

  • JPEG
  • PDF
  • TIFF (correct)
  • PNG

    • What is the acronym used to denote 'Artificial Intelligence supported KM'?

  • AIM
  • MKAI
  • KMAI
  • AIKM (correct)

    • What is the expected impact of big data and AI on KM according to Majumder and Dey?

    <p>To allow the creation of new types of knowledge not possible with traditional technologies</p> Signup and view all the answers

    What is an area where AI is expected to improve KM system functions according to Ribiere, et al.?

    <p>Improved search and findability</p> Signup and view all the answers

    What technology supports the impact area of cognitive insights in KM?

    <p>Semantic search</p> Signup and view all the answers

    What is the expected outcome of AI being incorporated into KM and RM?

    <p>Significant changes to the way they work, the tools they work with, the skill sets and knowledge required, and even the boundaries of their respective professions</p> Signup and view all the answers

    What is the name of the chapter that provides more details on the role of AI in KM and RM?

    <p>Chapter 12 - Data Governance, Automation, and Artificial Intelligence</p> Signup and view all the answers

    What is primarily the focus of Records Management (RM) compared to Knowledge Management (KM)?

    <p>Providing reliable and authentic evidence of actions</p> Signup and view all the answers

    Which stage in the RM Lifecycle corresponds with the Discovery stage in the KM Lifecycle?

    <p>Creation</p> Signup and view all the answers

    What type of knowledge is primarily elicited during KM processes?

    <p>Tacit knowledge requiring sharing and transfer</p> Signup and view all the answers

    What distinguishes the scope of KM from RM in terms of knowledge artifacts?

    <p>KM encompasses all knowledge artifacts beyond records</p> Signup and view all the answers

    Which method is commonly used in both KM and RM to organize knowledge artifacts?

    <p>Classification schemes and taxonomies</p> Signup and view all the answers

    In what way are the lifecycle models for KM and RM similar?

    <p>They converge on the stages related to creation and use of documentation</p> Signup and view all the answers

    What type of systems underlie the practice of KM and support the management of knowledge?

    <p>Enterprise content management (ECM) systems</p> Signup and view all the answers

    Which statement best describes the relationship between explicit knowledge and RM?

    <p>Explicit knowledge is a byproduct of RM documentation processes</p> Signup and view all the answers

    What stage in the KM Lifecycle involves evaluating existing knowledge before utilizing it further?

    <p>Assessment</p> Signup and view all the answers

    Which aspect of RM is critical in supporting organizations in legal and regulatory contexts?

    <p>Authenticity and reliability of records</p> Signup and view all the answers

    What primary focus differentiates the third phase of knowledge management (KM) from earlier phases?

    <p>Integration of collective knowledge from external sources</p> Signup and view all the answers

    How do Zhang and Koenig categorize the stages of knowledge management?

    <p>Focus on technology, human factors, content management</p> Signup and view all the answers

    Which aspect is unique to knowledge management compared to records management?

    <p>Collaboration and decision support methodologies</p> Signup and view all the answers

    What is a significant goal of knowledge management related to organizational memory?

    <p>Avoiding systematic knowledge loss</p> Signup and view all the answers

    Which emerging area in KM is heavily influenced by artificial intelligence?

    <p>Semantic search and knowledge graphs</p> Signup and view all the answers

    What does organizational memory primarily involve in the context of KM?

    <p>Creating a cumulative base of organizational knowledge</p> Signup and view all the answers

    In terms of technology, how do KM and RM share similarities?

    <p>Both employ lifecycle concepts for managing information</p> Signup and view all the answers

    What is one of the main influences on the origin story of knowledge management?

    <p>Knowledge engineering and knowledge bases</p> Signup and view all the answers

    How does KM specifically seek to utilize tacit knowledge?

    <p>By connecting individuals to share information</p> Signup and view all the answers

    What is a key characteristic of the semantic web relevant to knowledge management?

    <p>It enhances the management of content through AI</p> Signup and view all the answers

    Which of the following is NOT a relevant discipline to Knowledge Management (KM)?

    <p>Social Psychology</p> Signup and view all the answers

    What is the primary goal of Knowledge Management (KM)?

    <p>Maximize the creation and use of organizational knowledge throughout its lifecycle for organizational effectiveness and competitiveness.</p> Signup and view all the answers

    Which of the following statements accurately describes the first era of Knowledge Management (KM)?

    <p>It was primarily based on document repositories and the capture of explicit knowledge.</p> Signup and view all the answers

    Which of the following is NOT a core component of Knowledge Management (KM) as defined by Gupta et al.?

    <p>Knowledge evaluation</p> Signup and view all the answers

    What is the significance of the International Knowledge Management Network (IKMN)?

    <p>It helped to raise awareness and promote research and practice in Knowledge Management.</p> Signup and view all the answers

    Which of the following best describes the shift in focus from the first era of KM to the second era?

    <p>All of the above.</p> Signup and view all the answers

    How does Records Management (RM) relate to Knowledge Management (KM)?

    <p>RM provides a foundation for KM by ensuring the proper storage and retrieval of information.</p> Signup and view all the answers

    Which of the following statements BEST captures the multidisciplinary nature of Knowledge Management (KM)?

    <p>KM draws upon knowledge from different disciplines to address the challenges of managing knowledge.</p> Signup and view all the answers

    Study Notes

    Knowledge Management Overview

    • Knowledge management (KM) is a strategic management vision that focuses on maximizing the value of knowledge in organizations.
    • KM combines business practices and information technologies to create, disseminate, and utilize knowledge throughout its lifecycle.
    • The field of KM is multi- and interdisciplinary, incorporating disciplines such as business management, computer science, library and information science, technical writing, education, and cognitive science.

    Development of Knowledge Management

    • KM began to take shape as a strategic focus and field in the 1980s with the emergence of expert systems, knowledge engineering, and knowledge bases.
    • The field evolved through three eras:
      • The first era (1980s) focused on codifying and capturing explicit knowledge using document repositories.
      • The second era (circa 2000) expanded to tacit knowledge, using collaborative and social media technologies.
      • The third and current era focuses on collective knowledge, incorporating sources external to the organization and leveraging artificial intelligence (AI).

    Similarities and Differences between KM and Records Management

    • Both KM and records management (RM) focus on documents and lifecycles, and both incorporate AI into their technologies and practices.
    • Key differences include:
      • KM focuses on converting tacit knowledge to explicit, repurposing it, and integrating knowledge into processes.
      • KM connects people to share tacit knowledge and create new knowledge collaboratively.
      • RM focuses on evidence, compliance, and accountability.

    Organizational Memory

    • KM and RM both aim to create organizational memory, which pools individual knowledge for access and prevents "organizational amnesia."
    • Organizational memory is created through the capture of explicit, codified information and the elicitation of tacit knowledge from individuals.

    Lifecycle Concept

    • Both KM and RM use lifecycle models to structure their processes and activities.
    • The KM process lifecycle includes discovery, capture, organization, assessment, sharing, reuse and application, and creation.
    • The RM lifecycle includes creation, distribution and use, storage and maintenance, retention and disposition, and archive preservation.

    Explicit and Tacit Knowledge and Information Systems

    • Both RM and KM rely on explicit, codified information and information systems, including classification schemes, controlled vocabularies, taxonomies, and ontologies.
    • Enterprise content management (ECM) systems are used to manage documents and content through their lifecycle and support collaboration and integration with business applications.

    Artificial Intelligence

    • AI is having a significant impact on KM, with the potential to transform the field through the capture and processing of big data and the application of machine learning algorithms.
    • AI can improve KM system functions, including search and findability, knowledge visualization, UX/E, and supporting knowledge bases.
    • AI technologies, such as auto-indexing and auto classification, natural language processing, semantic search, recommendation engines, and chatbots, are being integrated into ECM and other technology platforms that support both KM and RM.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    Knowledge management focuses on maximizing the value of knowledge in organizations through business practices and information technologies. It aims to create and use organizational knowledge throughout its lifecycle.

    More Quizzes Like This

    Informatics Overview
    10 questions

    Informatics Overview

    JubilantFunction8039 avatar
    JubilantFunction8039
    Data, Information, and Knowledge (DIKW Hierarchy)
    10 questions

    Data, Information, and Knowledge (DIKW Hierarchy)

    ObtainableEuclid avatar
    ObtainableEuclid
    Computer Networks and Knowledge Sharing
    24 questions

    Computer Networks and Knowledge Sharing

    ContrastySaxophone avatar
    ContrastySaxophone
    Principles of Business Information Systems Chapter 4
    34 questions

    Principles of Business Information Systems Chapter 4

    TimelyIvory avatar
    TimelyIvory
    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser