Knowledge Management Overview
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Questions and Answers

What is the primary function of ECM systems according to Mooradian?

  • To manage documents and content through their lifecycle (correct)
  • To integrate with line of business applications
  • To support collaboration in the creation and publication of content
  • To automate structured business processes

    • What format provided a static, record copy of documents amenable to RM purposes?

  • JPEG
  • PDF
  • TIFF (correct)
  • PNG

    • What is the acronym used to denote 'Artificial Intelligence supported KM'?

  • AIM
  • MKAI
  • KMAI
  • AIKM (correct)

    • What is the expected impact of big data and AI on KM according to Majumder and Dey?

    <p>To allow the creation of new types of knowledge not possible with traditional technologies</p> Signup and view all the answers

    What is an area where AI is expected to improve KM system functions according to Ribiere, et al.?

    <p>Improved search and findability</p> Signup and view all the answers

    What technology supports the impact area of cognitive insights in KM?

    <p>Semantic search</p> Signup and view all the answers

    What is the expected outcome of AI being incorporated into KM and RM?

    <p>Significant changes to the way they work, the tools they work with, the skill sets and knowledge required, and even the boundaries of their respective professions</p> Signup and view all the answers

    What is the name of the chapter that provides more details on the role of AI in KM and RM?

    <p>Chapter 12 - Data Governance, Automation, and Artificial Intelligence</p> Signup and view all the answers

    What is primarily the focus of Records Management (RM) compared to Knowledge Management (KM)?

    <p>Providing reliable and authentic evidence of actions</p> Signup and view all the answers

    Which stage in the RM Lifecycle corresponds with the Discovery stage in the KM Lifecycle?

    <p>Creation</p> Signup and view all the answers

    What type of knowledge is primarily elicited during KM processes?

    <p>Tacit knowledge requiring sharing and transfer</p> Signup and view all the answers

    What distinguishes the scope of KM from RM in terms of knowledge artifacts?

    <p>KM encompasses all knowledge artifacts beyond records</p> Signup and view all the answers

    Which method is commonly used in both KM and RM to organize knowledge artifacts?

    <p>Classification schemes and taxonomies</p> Signup and view all the answers

    In what way are the lifecycle models for KM and RM similar?

    <p>They converge on the stages related to creation and use of documentation</p> Signup and view all the answers

    What type of systems underlie the practice of KM and support the management of knowledge?

    <p>Enterprise content management (ECM) systems</p> Signup and view all the answers

    Which statement best describes the relationship between explicit knowledge and RM?

    <p>Explicit knowledge is a byproduct of RM documentation processes</p> Signup and view all the answers

    What stage in the KM Lifecycle involves evaluating existing knowledge before utilizing it further?

    <p>Assessment</p> Signup and view all the answers

    Which aspect of RM is critical in supporting organizations in legal and regulatory contexts?

    <p>Authenticity and reliability of records</p> Signup and view all the answers

    What primary focus differentiates the third phase of knowledge management (KM) from earlier phases?

    <p>Integration of collective knowledge from external sources</p> Signup and view all the answers

    How do Zhang and Koenig categorize the stages of knowledge management?

    <p>Focus on technology, human factors, content management</p> Signup and view all the answers

    Which aspect is unique to knowledge management compared to records management?

    <p>Collaboration and decision support methodologies</p> Signup and view all the answers

    What is a significant goal of knowledge management related to organizational memory?

    <p>Avoiding systematic knowledge loss</p> Signup and view all the answers

    Which emerging area in KM is heavily influenced by artificial intelligence?

    <p>Semantic search and knowledge graphs</p> Signup and view all the answers

    What does organizational memory primarily involve in the context of KM?

    <p>Creating a cumulative base of organizational knowledge</p> Signup and view all the answers

    In terms of technology, how do KM and RM share similarities?

    <p>Both employ lifecycle concepts for managing information</p> Signup and view all the answers

    What is one of the main influences on the origin story of knowledge management?

    <p>Knowledge engineering and knowledge bases</p> Signup and view all the answers

    How does KM specifically seek to utilize tacit knowledge?

    <p>By connecting individuals to share information</p> Signup and view all the answers

    What is a key characteristic of the semantic web relevant to knowledge management?

    <p>It enhances the management of content through AI</p> Signup and view all the answers

    Which of the following is NOT a relevant discipline to Knowledge Management (KM)?

    <p>Social Psychology</p> Signup and view all the answers

    What is the primary goal of Knowledge Management (KM)?

    <p>Maximize the creation and use of organizational knowledge throughout its lifecycle for organizational effectiveness and competitiveness.</p> Signup and view all the answers

    Which of the following statements accurately describes the first era of Knowledge Management (KM)?

    <p>It was primarily based on document repositories and the capture of explicit knowledge.</p> Signup and view all the answers

    Which of the following is NOT a core component of Knowledge Management (KM) as defined by Gupta et al.?

    <p>Knowledge evaluation</p> Signup and view all the answers

    What is the significance of the International Knowledge Management Network (IKMN)?

    <p>It helped to raise awareness and promote research and practice in Knowledge Management.</p> Signup and view all the answers

    Which of the following best describes the shift in focus from the first era of KM to the second era?

    <p>All of the above.</p> Signup and view all the answers

    How does Records Management (RM) relate to Knowledge Management (KM)?

    <p>RM provides a foundation for KM by ensuring the proper storage and retrieval of information.</p> Signup and view all the answers

    Which of the following statements BEST captures the multidisciplinary nature of Knowledge Management (KM)?

    <p>KM draws upon knowledge from different disciplines to address the challenges of managing knowledge.</p> Signup and view all the answers

    Study Notes

    Knowledge Management Overview

    • Knowledge management (KM) is a strategic management vision that focuses on maximizing the value of knowledge in organizations.
    • KM combines business practices and information technologies to create, disseminate, and utilize knowledge throughout its lifecycle.
    • The field of KM is multi- and interdisciplinary, incorporating disciplines such as business management, computer science, library and information science, technical writing, education, and cognitive science.

    Development of Knowledge Management

    • KM began to take shape as a strategic focus and field in the 1980s with the emergence of expert systems, knowledge engineering, and knowledge bases.
    • The field evolved through three eras:
      • The first era (1980s) focused on codifying and capturing explicit knowledge using document repositories.
      • The second era (circa 2000) expanded to tacit knowledge, using collaborative and social media technologies.
      • The third and current era focuses on collective knowledge, incorporating sources external to the organization and leveraging artificial intelligence (AI).

    Similarities and Differences between KM and Records Management

    • Both KM and records management (RM) focus on documents and lifecycles, and both incorporate AI into their technologies and practices.
    • Key differences include:
      • KM focuses on converting tacit knowledge to explicit, repurposing it, and integrating knowledge into processes.
      • KM connects people to share tacit knowledge and create new knowledge collaboratively.
      • RM focuses on evidence, compliance, and accountability.

    Organizational Memory

    • KM and RM both aim to create organizational memory, which pools individual knowledge for access and prevents "organizational amnesia."
    • Organizational memory is created through the capture of explicit, codified information and the elicitation of tacit knowledge from individuals.

    Lifecycle Concept

    • Both KM and RM use lifecycle models to structure their processes and activities.
    • The KM process lifecycle includes discovery, capture, organization, assessment, sharing, reuse and application, and creation.
    • The RM lifecycle includes creation, distribution and use, storage and maintenance, retention and disposition, and archive preservation.

    Explicit and Tacit Knowledge and Information Systems

    • Both RM and KM rely on explicit, codified information and information systems, including classification schemes, controlled vocabularies, taxonomies, and ontologies.
    • Enterprise content management (ECM) systems are used to manage documents and content through their lifecycle and support collaboration and integration with business applications.

    Artificial Intelligence

    • AI is having a significant impact on KM, with the potential to transform the field through the capture and processing of big data and the application of machine learning algorithms.
    • AI can improve KM system functions, including search and findability, knowledge visualization, UX/E, and supporting knowledge bases.
    • AI technologies, such as auto-indexing and auto classification, natural language processing, semantic search, recommendation engines, and chatbots, are being integrated into ECM and other technology platforms that support both KM and RM.

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    Description

    Knowledge management focuses on maximizing the value of knowledge in organizations through business practices and information technologies. It aims to create and use organizational knowledge throughout its lifecycle.

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