Knowledge Management Mechanisms and Solutions

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Questions and Answers

What type of resources include an organization's brand and image in the marketplace?

Relational resources (correct)

Knowledge resources

Infrastructural resources

Intellectual property

What is the tripartite classification of knowledge resources known as?

Knowledge resources

Knowledge management

Organizational resources

Intellectual capital (correct)

What type of resources include culture, processes, and routines?

Relational resources

Infrastructural resources (correct)

Intellectual property

Knowledge resources

What refers to the variety of ways in which knowledge management can be facilitated?

Knowledge management solutions Signup and view all the answers

What is owned by the company and protected by law?

Intellectual property Signup and view all the answers

What type of resources include patents, trademarks, and copyrights?

Intellectual property Signup and view all the answers

What refers to all kinds of intangible organizational resources?

Intellectual capital Signup and view all the answers

What type of resources include relationships with external stakeholders?

Relational resources Signup and view all the answers

Which mechanisms facilitate direction in an organization?

Traditional hierarchical relationships, help desks, and support centers Signup and view all the answers

What is knowledge discovery?

The development of new tacit or explicit knowledge from data and information Signup and view all the answers

What is the purpose of combination in knowledge discovery?

To create new explicit knowledge from existing knowledge Signup and view all the answers

What is socialization in knowledge discovery?

The process of synthesizing tacit knowledge across individuals Signup and view all the answers

What is an example of socialization in knowledge discovery?

Joint activities and experiences Signup and view all the answers

What is the purpose of mechanisms supporting routines in an organization?

To support organizational policies, practices, and standards Signup and view all the answers

What is the outcome of the combination process in knowledge discovery?

New explicit knowledge Signup and view all the answers

What is the difference between incremental and radical knowledge discovery?

Incremental discovery involves small improvements, while radical discovery involves significant changes Signup and view all the answers

What is the primary function of Knowledge Management Systems?

To support KM processes Signup and view all the answers

What type of Knowledge Management Systems support the process of developing new tacit or explicit knowledge?

Knowledge Discovery Systems Signup and view all the answers

Which of the following KM mechanisms and technologies support Knowledge Capture Systems?

Technologies that facilitate externalization Signup and view all the answers

What is the primary function of Knowledge Sharing Systems?

To communicate explicit or implicit knowledge to other individuals Signup and view all the answers

Which of the following is NOT a type of Knowledge Management Systems?

Knowledge Management Infrastructure Signup and view all the answers

What is the primary function of Knowledge Application Systems?

To utilize knowledge possessed by other individuals without acquiring it Signup and view all the answers

What is the primary focus of knowledge management?

Improving the impact of knowledge on the unit's goal achievement Signup and view all the answers

What facilitates knowledge sharing in Knowledge Sharing Systems?

Discussion groups or chat groups Signup and view all the answers

What are the three main components of knowledge resources?

Human resources, structural resources, and relational resources Signup and view all the answers

What is the role of human resources in an organization?

They contribute to the organization's ability to respond and adapt to a changing environment Signup and view all the answers

What is an example of structural resources?

Intellectual property Signup and view all the answers

What is the ultimate goal of knowledge management?

To improve the impact of knowledge on the unit's goal achievement Signup and view all the answers

What is the definition of knowledge management?

Performing activities involved in discovering, capturing, sharing, and applying knowledge Signup and view all the answers

What are the four levels of knowledge management solutions?

KM systems, KM processes, KM mechanisms and technologies, and KM infrastructure Signup and view all the answers

What is the main characteristic of human resources in an organization?

They are intangible assets Signup and view all the answers

What is the primary focus of knowledge sharing?

Communicating or transferring explicit knowledge between individuals, groups, and organizations Signup and view all the answers

What is the process of applying explicit or tacit knowledge to carry out tasks?

Knowledge Application Signup and view all the answers

What refers to the process through which individuals possessing knowledge direct the action of another individual without transferring the knowledge?

Direction Signup and view all the answers

What are examples of KM mechanisms?

Learning by doing, on-the-job training, learning by observation, and face-to-face meetings Signup and view all the answers

What are technologies that support KM?

Artificial intelligence, electronic discussion groups, and computer-based simulations Signup and view all the answers

What is the primary characteristic of an enabling organizational culture?

Management support for KM at all levels Signup and view all the answers

What is the purpose of communities of practice?

To obtain, store, share, and use knowledge Signup and view all the answers

What is the primary aspect of the IT infrastructure?

Data processing, storage, and communication technologies and systems Signup and view all the answers

What is the purpose of common knowledge?

To enhance the value of an individual expert's knowledge Signup and view all the answers

What is the primary purpose of the physical environment in knowledge management?

To support informal conversations and knowledge sharing Signup and view all the answers

Study Notes

Knowledge Management Solutions

Knowledge management solutions refer to various ways of facilitating knowledge management.
Four levels of knowledge management solutions:
- Knowledge Management (KM) Systems
- KM Processes
- KM Mechanisms and Technologies
- KM Infrastructure

Knowledge Management Systems

Integration of technologies and mechanisms to support KM processes.
Utilize various KM mechanisms and technologies to support KM processes:
- Knowledge Management Discovery Systems
- Knowledge Management Capture Systems
- Knowledge Management Sharing Systems
- Knowledge Application Systems

Knowledge Management Processes

Discovery: developing new tacit or explicit knowledge from data and information.
Combination: synthesizing explicit knowledge to create new, more complex sets of explicit knowledge.
Socialization: synthesizing tacit knowledge across individuals through joint activities.
Capture: retrieving explicit or tacit knowledge that resides within people, artifacts, or organizations.
Sharing: communicating or transferring explicit knowledge between individuals, groups, and organizations.
Application: utilizing explicit or tacit knowledge to carry out tasks.