Knowledge Management Mechanisms and Solutions

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Questions and Answers

What type of resources include an organization's brand and image in the marketplace?

  • Relational resources (correct)
  • Knowledge resources
  • Infrastructural resources
  • Intellectual property

What is the tripartite classification of knowledge resources known as?

  • Knowledge resources
  • Knowledge management
  • Organizational resources
  • Intellectual capital (correct)

What type of resources include culture, processes, and routines?

  • Relational resources
  • Infrastructural resources (correct)
  • Intellectual property
  • Knowledge resources

What refers to the variety of ways in which knowledge management can be facilitated?

<p>Knowledge management solutions (D)</p> Signup and view all the answers

What is owned by the company and protected by law?

<p>Intellectual property (A)</p> Signup and view all the answers

What type of resources include patents, trademarks, and copyrights?

<p>Intellectual property (C)</p> Signup and view all the answers

What refers to all kinds of intangible organizational resources?

<p>Intellectual capital (A)</p> Signup and view all the answers

What type of resources include relationships with external stakeholders?

<p>Relational resources (A)</p> Signup and view all the answers

Which mechanisms facilitate direction in an organization?

<p>Traditional hierarchical relationships, help desks, and support centers (A)</p> Signup and view all the answers

What is knowledge discovery?

<p>The development of new tacit or explicit knowledge from data and information (C)</p> Signup and view all the answers

What is the purpose of combination in knowledge discovery?

<p>To create new explicit knowledge from existing knowledge (D)</p> Signup and view all the answers

What is socialization in knowledge discovery?

<p>The process of synthesizing tacit knowledge across individuals (D)</p> Signup and view all the answers

What is an example of socialization in knowledge discovery?

<p>Joint activities and experiences (B)</p> Signup and view all the answers

What is the purpose of mechanisms supporting routines in an organization?

<p>To support organizational policies, practices, and standards (D)</p> Signup and view all the answers

What is the outcome of the combination process in knowledge discovery?

<p>New explicit knowledge (B)</p> Signup and view all the answers

What is the difference between incremental and radical knowledge discovery?

<p>Incremental discovery involves small improvements, while radical discovery involves significant changes (B)</p> Signup and view all the answers

What is the primary function of Knowledge Management Systems?

<p>To support KM processes (D)</p> Signup and view all the answers

What type of Knowledge Management Systems support the process of developing new tacit or explicit knowledge?

<p>Knowledge Discovery Systems (A)</p> Signup and view all the answers

Which of the following KM mechanisms and technologies support Knowledge Capture Systems?

<p>Technologies that facilitate externalization (C)</p> Signup and view all the answers

What is the primary function of Knowledge Sharing Systems?

<p>To communicate explicit or implicit knowledge to other individuals (D)</p> Signup and view all the answers

Which of the following is NOT a type of Knowledge Management Systems?

<p>Knowledge Management Infrastructure (C)</p> Signup and view all the answers

What is the primary function of Knowledge Application Systems?

<p>To utilize knowledge possessed by other individuals without acquiring it (D)</p> Signup and view all the answers

What is the primary focus of knowledge management?

<p>Improving the impact of knowledge on the unit's goal achievement (B)</p> Signup and view all the answers

What facilitates knowledge sharing in Knowledge Sharing Systems?

<p>Discussion groups or chat groups (C)</p> Signup and view all the answers

What are the three main components of knowledge resources?

<p>Human resources, structural resources, and relational resources (D)</p> Signup and view all the answers

What is the role of human resources in an organization?

<p>They contribute to the organization's ability to respond and adapt to a changing environment (C)</p> Signup and view all the answers

What is an example of structural resources?

<p>Intellectual property (A)</p> Signup and view all the answers

What is the ultimate goal of knowledge management?

<p>To improve the impact of knowledge on the unit's goal achievement (A)</p> Signup and view all the answers

What is the definition of knowledge management?

<p>Performing activities involved in discovering, capturing, sharing, and applying knowledge (C)</p> Signup and view all the answers

What are the four levels of knowledge management solutions?

<p>KM systems, KM processes, KM mechanisms and technologies, and KM infrastructure (D)</p> Signup and view all the answers

What is the main characteristic of human resources in an organization?

<p>They are intangible assets (C)</p> Signup and view all the answers

What is the primary focus of knowledge sharing?

<p>Communicating or transferring explicit knowledge between individuals, groups, and organizations (A)</p> Signup and view all the answers

What is the process of applying explicit or tacit knowledge to carry out tasks?

<p>Knowledge Application (C)</p> Signup and view all the answers

What refers to the process through which individuals possessing knowledge direct the action of another individual without transferring the knowledge?

<p>Direction (C)</p> Signup and view all the answers

What are examples of KM mechanisms?

<p>Learning by doing, on-the-job training, learning by observation, and face-to-face meetings (C)</p> Signup and view all the answers

What are technologies that support KM?

<p>Artificial intelligence, electronic discussion groups, and computer-based simulations (C)</p> Signup and view all the answers

What is the primary characteristic of an enabling organizational culture?

<p>Management support for KM at all levels (D)</p> Signup and view all the answers

What is the purpose of communities of practice?

<p>To obtain, store, share, and use knowledge (D)</p> Signup and view all the answers

What is the primary aspect of the IT infrastructure?

<p>Data processing, storage, and communication technologies and systems (A)</p> Signup and view all the answers

What is the purpose of common knowledge?

<p>To enhance the value of an individual expert's knowledge (C)</p> Signup and view all the answers

What is the primary purpose of the physical environment in knowledge management?

<p>To support informal conversations and knowledge sharing (A)</p> Signup and view all the answers

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Study Notes

Knowledge Management Solutions

  • Knowledge management solutions refer to various ways of facilitating knowledge management.
  • Four levels of knowledge management solutions:
    • Knowledge Management (KM) Systems
    • KM Processes
    • KM Mechanisms and Technologies
    • KM Infrastructure

Knowledge Management Systems

  • Integration of technologies and mechanisms to support KM processes.
  • Utilize various KM mechanisms and technologies to support KM processes:
    • Knowledge Management Discovery Systems
    • Knowledge Management Capture Systems
    • Knowledge Management Sharing Systems
    • Knowledge Application Systems

Knowledge Management Processes

  • Discovery: developing new tacit or explicit knowledge from data and information.
  • Combination: synthesizing explicit knowledge to create new, more complex sets of explicit knowledge.
  • Socialization: synthesizing tacit knowledge across individuals through joint activities.
  • Capture: retrieving explicit or tacit knowledge that resides within people, artifacts, or organizations.
  • Sharing: communicating or transferring explicit knowledge between individuals, groups, and organizations.
  • Application: utilizing explicit or tacit knowledge to carry out tasks.

Knowledge Management Mechanisms

  • Organizational or structural means used to promote KM.
  • Examples: learning by doing, on-the-job training, learning by observation, face-to-face meetings.

Knowledge Management Technologies

  • Technologies that support KM, including:
    • Artificial intelligence (AI) technologies
    • Electronic discussion groups
    • Computer-based simulations
    • Databases
    • Decision support systems
    • Expert systems
    • Management information systems
    • Expertise locator systems
    • Videoconferencing
    • Information repositories (best practices databases, lessons learned systems)

Knowledge Management Infrastructure

  • Organizational Culture: understanding the value of KM practices, management support, incentives for knowledge sharing, and encouragement of interaction for knowledge creation and sharing.
  • Organizational Structure: hierarchical structure affects people with whom individuals interact and transfer knowledge.
  • Communities of Practice (COP): groups dedicated to a common discipline or practice, excel at obtaining, storing, sharing, and using knowledge.
  • Information Technology Infrastructure: includes data processing, storage, and communication technologies and systems (reach, depth, richness, and aggregation).
  • Common Knowledge: organization's cumulative experiences and organizing principles that support communication and coordination.
  • Physical Environment: design of buildings, location, size, and type of offices, and meeting rooms.

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