Knowledge Management Mechanisms and Solutions
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Questions and Answers

What type of resources include an organization's brand and image in the marketplace?

  • Relational resources (correct)
  • Knowledge resources
  • Infrastructural resources
  • Intellectual property

    • What is the tripartite classification of knowledge resources known as?

  • Knowledge resources
  • Knowledge management
  • Organizational resources
  • Intellectual capital (correct)

    • What type of resources include culture, processes, and routines?

  • Relational resources
  • Infrastructural resources (correct)
  • Intellectual property
  • Knowledge resources

    • What refers to the variety of ways in which knowledge management can be facilitated?

    <p>Knowledge management solutions</p> Signup and view all the answers

    What is owned by the company and protected by law?

    <p>Intellectual property</p> Signup and view all the answers

    What type of resources include patents, trademarks, and copyrights?

    <p>Intellectual property</p> Signup and view all the answers

    What refers to all kinds of intangible organizational resources?

    <p>Intellectual capital</p> Signup and view all the answers

    What type of resources include relationships with external stakeholders?

    <p>Relational resources</p> Signup and view all the answers

    Which mechanisms facilitate direction in an organization?

    <p>Traditional hierarchical relationships, help desks, and support centers</p> Signup and view all the answers

    What is knowledge discovery?

    <p>The development of new tacit or explicit knowledge from data and information</p> Signup and view all the answers

    What is the purpose of combination in knowledge discovery?

    <p>To create new explicit knowledge from existing knowledge</p> Signup and view all the answers

    What is socialization in knowledge discovery?

    <p>The process of synthesizing tacit knowledge across individuals</p> Signup and view all the answers

    What is an example of socialization in knowledge discovery?

    <p>Joint activities and experiences</p> Signup and view all the answers

    What is the purpose of mechanisms supporting routines in an organization?

    <p>To support organizational policies, practices, and standards</p> Signup and view all the answers

    What is the outcome of the combination process in knowledge discovery?

    <p>New explicit knowledge</p> Signup and view all the answers

    What is the difference between incremental and radical knowledge discovery?

    <p>Incremental discovery involves small improvements, while radical discovery involves significant changes</p> Signup and view all the answers

    What is the primary function of Knowledge Management Systems?

    <p>To support KM processes</p> Signup and view all the answers

    What type of Knowledge Management Systems support the process of developing new tacit or explicit knowledge?

    <p>Knowledge Discovery Systems</p> Signup and view all the answers

    Which of the following KM mechanisms and technologies support Knowledge Capture Systems?

    <p>Technologies that facilitate externalization</p> Signup and view all the answers

    What is the primary function of Knowledge Sharing Systems?

    <p>To communicate explicit or implicit knowledge to other individuals</p> Signup and view all the answers

    Which of the following is NOT a type of Knowledge Management Systems?

    <p>Knowledge Management Infrastructure</p> Signup and view all the answers

    What is the primary function of Knowledge Application Systems?

    <p>To utilize knowledge possessed by other individuals without acquiring it</p> Signup and view all the answers

    What is the primary focus of knowledge management?

    <p>Improving the impact of knowledge on the unit's goal achievement</p> Signup and view all the answers

    What facilitates knowledge sharing in Knowledge Sharing Systems?

    <p>Discussion groups or chat groups</p> Signup and view all the answers

    What are the three main components of knowledge resources?

    <p>Human resources, structural resources, and relational resources</p> Signup and view all the answers

    What is the role of human resources in an organization?

    <p>They contribute to the organization's ability to respond and adapt to a changing environment</p> Signup and view all the answers

    What is an example of structural resources?

    <p>Intellectual property</p> Signup and view all the answers

    What is the ultimate goal of knowledge management?

    <p>To improve the impact of knowledge on the unit's goal achievement</p> Signup and view all the answers

    What is the definition of knowledge management?

    <p>Performing activities involved in discovering, capturing, sharing, and applying knowledge</p> Signup and view all the answers

    What are the four levels of knowledge management solutions?

    <p>KM systems, KM processes, KM mechanisms and technologies, and KM infrastructure</p> Signup and view all the answers

    What is the main characteristic of human resources in an organization?

    <p>They are intangible assets</p> Signup and view all the answers

    What is the primary focus of knowledge sharing?

    <p>Communicating or transferring explicit knowledge between individuals, groups, and organizations</p> Signup and view all the answers

    What is the process of applying explicit or tacit knowledge to carry out tasks?

    <p>Knowledge Application</p> Signup and view all the answers

    What refers to the process through which individuals possessing knowledge direct the action of another individual without transferring the knowledge?

    <p>Direction</p> Signup and view all the answers

    What are examples of KM mechanisms?

    <p>Learning by doing, on-the-job training, learning by observation, and face-to-face meetings</p> Signup and view all the answers

    What are technologies that support KM?

    <p>Artificial intelligence, electronic discussion groups, and computer-based simulations</p> Signup and view all the answers

    What is the primary characteristic of an enabling organizational culture?

    <p>Management support for KM at all levels</p> Signup and view all the answers

    What is the purpose of communities of practice?

    <p>To obtain, store, share, and use knowledge</p> Signup and view all the answers

    What is the primary aspect of the IT infrastructure?

    <p>Data processing, storage, and communication technologies and systems</p> Signup and view all the answers

    What is the purpose of common knowledge?

    <p>To enhance the value of an individual expert's knowledge</p> Signup and view all the answers

    What is the primary purpose of the physical environment in knowledge management?

    <p>To support informal conversations and knowledge sharing</p> Signup and view all the answers

    Study Notes

    Knowledge Management Solutions

    • Knowledge management solutions refer to various ways of facilitating knowledge management.
    • Four levels of knowledge management solutions:
      • Knowledge Management (KM) Systems
      • KM Processes
      • KM Mechanisms and Technologies
      • KM Infrastructure

    Knowledge Management Systems

    • Integration of technologies and mechanisms to support KM processes.
    • Utilize various KM mechanisms and technologies to support KM processes:
      • Knowledge Management Discovery Systems
      • Knowledge Management Capture Systems
      • Knowledge Management Sharing Systems
      • Knowledge Application Systems

    Knowledge Management Processes

    • Discovery: developing new tacit or explicit knowledge from data and information.
    • Combination: synthesizing explicit knowledge to create new, more complex sets of explicit knowledge.
    • Socialization: synthesizing tacit knowledge across individuals through joint activities.
    • Capture: retrieving explicit or tacit knowledge that resides within people, artifacts, or organizations.
    • Sharing: communicating or transferring explicit knowledge between individuals, groups, and organizations.
    • Application: utilizing explicit or tacit knowledge to carry out tasks.

    Knowledge Management Mechanisms

    • Organizational or structural means used to promote KM.
    • Examples: learning by doing, on-the-job training, learning by observation, face-to-face meetings.

    Knowledge Management Technologies

    • Technologies that support KM, including:
      • Artificial intelligence (AI) technologies
      • Electronic discussion groups
      • Computer-based simulations
      • Databases
      • Decision support systems
      • Expert systems
      • Management information systems
      • Expertise locator systems
      • Videoconferencing
      • Information repositories (best practices databases, lessons learned systems)

    Knowledge Management Infrastructure

    • Organizational Culture: understanding the value of KM practices, management support, incentives for knowledge sharing, and encouragement of interaction for knowledge creation and sharing.
    • Organizational Structure: hierarchical structure affects people with whom individuals interact and transfer knowledge.
    • Communities of Practice (COP): groups dedicated to a common discipline or practice, excel at obtaining, storing, sharing, and using knowledge.
    • Information Technology Infrastructure: includes data processing, storage, and communication technologies and systems (reach, depth, richness, and aggregation).
    • Common Knowledge: organization's cumulative experiences and organizing principles that support communication and coordination.
    • Physical Environment: design of buildings, location, size, and type of offices, and meeting rooms.

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    Quiz Team

    Description

    This quiz covers knowledge management mechanisms, including direction and routine support, as well as an overview of KM solutions and processes.

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