Knowledge Management

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Questions and Answers

Which of the following best defines knowledge management?

  • The process of capturing and storing knowledge within an organization (correct)
  • The process of identifying critical resources and areas of knowledge within a corporation
  • The process of facilitating a smooth transition from retiring employees to their successors
  • The process of valuing intellectual assets within an organization

What is one of the objectives of knowledge management?

  • To minimize the loss of corporate memory due to attrition and retirement (correct)
  • To build up a toolkit of methods for individuals, groups, and the organization
  • To facilitate a smooth transition from retiring employees to their successors
  • To identify critical resources and areas of knowledge within a corporation

What is the role of knowledge management in relation to retiring employees?

  • To build up a toolkit of methods for individuals, groups, and the organization
  • To minimize the loss of corporate memory due to attrition and retirement
  • To facilitate a smooth transition from retiring employees to their successors (correct)
  • To identify critical resources and areas of knowledge within a corporation

What is the purpose of capturing and storing knowledge in knowledge management?

<p>To work faster and reuse best practices (A)</p> Signup and view all the answers

What is one of the ways knowledge management helps in reducing rework?

<p>By capturing and storing knowledge to facilitate reuse of best practices (A)</p> Signup and view all the answers

Flashcards

What is knowledge management?

The process of capturing, organizing, and sharing knowledge within an organization to improve performance and decision-making.

What's a key objective of knowledge management?

To ensure that valuable knowledge isn't lost when employees leave, especially due to retirement.

How does knowledge management help with retiring employees?

To help transfer knowledge from retiring employees to their successors, ensuring continuity and preventing knowledge gaps.

Why capture and store knowledge in knowledge management?

To improve efficiency by allowing employees to access and reuse existing knowledge, preventing duplication of effort.

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How does knowledge management help reduce rework?

By providing access to documented best practices, knowledge management helps employees avoid repeating mistakes and learn from past successes.

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