Podcast
Questions and Answers
What type of organization is Kettering Health Network?
What type of organization is Kettering Health Network?
- Private hospital chain
- Non-profit healthcare network (correct)
- Government-owned health facility
- For-profit healthcare company
Kettering Health Network serves only maternity patients.
Kettering Health Network serves only maternity patients.
False (B)
How many employees does Kettering Health have?
How many employees does Kettering Health have?
Nearly 12,000
Kettering Health Network is committed to transforming the healthcare experience with __________ health services.
Kettering Health Network is committed to transforming the healthcare experience with __________ health services.
Match the following Kettering Health Network achievements with their descriptions:
Match the following Kettering Health Network achievements with their descriptions:
How many physicians are associated with Kettering Health Network?
How many physicians are associated with Kettering Health Network?
Kettering Health Network provides only outpatient services.
Kettering Health Network provides only outpatient services.
What significant healthcare facilities does Kettering Health provide access to?
What significant healthcare facilities does Kettering Health provide access to?
Which methodology did PM Solutions introduce to KHN for project management?
Which methodology did PM Solutions introduce to KHN for project management?
PM Solutions' involvement did not include any form of training for physician offices.
PM Solutions' involvement did not include any form of training for physician offices.
What was one of the key outcomes of the project management assessment conducted by PM Solutions?
What was one of the key outcomes of the project management assessment conducted by PM Solutions?
KHN aimed to improve its PMO maturity from Level 1.8 to Level _____ within a 12-month period.
KHN aimed to improve its PMO maturity from Level 1.8 to Level _____ within a 12-month period.
What tool did PM Solutions provide to help manage project stakeholders?
What tool did PM Solutions provide to help manage project stakeholders?
Match the terms with their descriptions:
Match the terms with their descriptions:
The PM Solutions project was delivered late and exceeded the budget.
The PM Solutions project was delivered late and exceeded the budget.
Who quoted Winston Churchill during a project management meeting?
Who quoted Winston Churchill during a project management meeting?
What was Kettering Health Network's goal in 2019?
What was Kettering Health Network's goal in 2019?
Kettering Health Network implemented an Agile/Scrum framework to decrease the number of projects.
Kettering Health Network implemented an Agile/Scrum framework to decrease the number of projects.
How many banking services did KHN transition or implement with the help of PM Solutions?
How many banking services did KHN transition or implement with the help of PM Solutions?
The initiative to enhance and automate financial aspects of the network aimed to improve __________ of financial activities and transactions.
The initiative to enhance and automate financial aspects of the network aimed to improve __________ of financial activities and transactions.
Match the banking services to their functions:
Match the banking services to their functions:
What was a significant step taken by KHN to transition to a cashless operation?
What was a significant step taken by KHN to transition to a cashless operation?
PM Solutions provided KHN with a project manager experienced in healthcare systems.
PM Solutions provided KHN with a project manager experienced in healthcare systems.
What did KHN need to establish as part of its first step towards becoming an EPMO?
What did KHN need to establish as part of its first step towards becoming an EPMO?
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Study Notes
Kettering Health Network Success Story
- Kettering Health Network (KHN) is a non-profit organization in southwest Ohio with eight hospitals, a college, and over 120 outpatient facilities.
- KHN has nearly 12,000 employees and 2,100 physicians.
- KHN is committed to providing world-class healthcare services for all stages of life.
KHN's PMO Transformation
- In 2019, KHN focused on increasing service delivery through Agile/Scrum implementation.
- Their initial IT PMO needed to become an Enterprise-wide PMO.
- PM Solutions assisted KHN in assessing their PM maturity, provided recommendations, and a roadmap for transitioning.
- PM Solutions also led the implementation of a complex financial services system upgrade.
- This upgrade involved 14 banking services, including payroll, patient payment systems, accounts payable, and workers' compensation.
- KHN also implemented a Deposit Management Strategy which involved migrating over 100 physician offices to "cashless" operation.
- This strategy included deploying scanner equipment across 162 offices and 50 hospital locations.
- PM Solutions helped KHN optimize their document management system, transforming manual workflow processes for inbound correspondence.
KHN's PMO Maturity Improvement
- PM Solutions assessed PM, PPM, and PMO maturity for KHN.
- They provided recommendations and a roadmap to achieve their goal of becoming an EPMO.
- The roadmap included an Interactive Project Dashboard, stakeholder engagement tools, and templates for risk management and change management
KHN's PMO Results
- The financial services project delivered on time and within budget.
- KHN, inspired by the project's success, moved forward with their EPMO plans.
- With the PM Solutions roadmap, KHN plans to move from a Level 1.8 PMO to Level 3 within 12 months.
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