Kettering Health Network Transformation Case Study
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Questions and Answers

What type of organization is Kettering Health Network?

  • Private hospital chain
  • Non-profit healthcare network (correct)
  • Government-owned health facility
  • For-profit healthcare company

    • Kettering Health Network serves only maternity patients.

    False

    How many employees does Kettering Health have?

    Nearly 12,000

    Kettering Health Network is committed to transforming the healthcare experience with __________ health services.

    <p>world-class</p> Signup and view all the answers

    Match the following Kettering Health Network achievements with their descriptions:

    <p>Great Place to Work® = Recognition for workplace culture Fortune 100 Best Companies to Work For® = Ranking for employee satisfaction 103 projects completed by PMO = Indicator of project management efficiency 50th anniversary of Kettering Medical Center = Milestone celebration for a key institution</p> Signup and view all the answers

    How many physicians are associated with Kettering Health Network?

    <p>2,100</p> Signup and view all the answers

    Kettering Health Network provides only outpatient services.

    <p>False</p> Signup and view all the answers

    What significant healthcare facilities does Kettering Health provide access to?

    <p>Maternity care, cancer treatment, and heart hospital</p> Signup and view all the answers

    Which methodology did PM Solutions introduce to KHN for project management?

    <p>Agile Scrum methodology</p> Signup and view all the answers

    PM Solutions' involvement did not include any form of training for physician offices.

    <p>False</p> Signup and view all the answers

    What was one of the key outcomes of the project management assessment conducted by PM Solutions?

    <p>An actionable roadmap for KHN's project management discipline.</p> Signup and view all the answers

    KHN aimed to improve its PMO maturity from Level 1.8 to Level _____ within a 12-month period.

    <p>3</p> Signup and view all the answers

    What tool did PM Solutions provide to help manage project stakeholders?

    <p>Interactive Project Dashboard</p> Signup and view all the answers

    Match the terms with their descriptions:

    <p>Agile Scrum = Iterative project management methodology Waterfall = Sequential project management methodology EPMO = Enterprise Project Management Office PMO = Project Management Office</p> Signup and view all the answers

    The PM Solutions project was delivered late and exceeded the budget.

    <p>False</p> Signup and view all the answers

    Who quoted Winston Churchill during a project management meeting?

    <p>The PMO Director.</p> Signup and view all the answers

    What was Kettering Health Network's goal in 2019?

    <p>To transition to an Enterprise-wide PMO</p> Signup and view all the answers

    Kettering Health Network implemented an Agile/Scrum framework to decrease the number of projects.

    <p>False</p> Signup and view all the answers

    How many banking services did KHN transition or implement with the help of PM Solutions?

    <p>14</p> Signup and view all the answers

    The initiative to enhance and automate financial aspects of the network aimed to improve __________ of financial activities and transactions.

    <p>responsiveness</p> Signup and view all the answers

    Match the banking services to their functions:

    <p>Payroll = Employee payment processing Patient payment systems = Collecting payments from patients Accounts payable = Managing amounts owed to suppliers Workers’ compensation = Insurance for work-related injuries</p> Signup and view all the answers

    What was a significant step taken by KHN to transition to a cashless operation?

    <p>Deploying scanner equipment across locations</p> Signup and view all the answers

    PM Solutions provided KHN with a project manager experienced in healthcare systems.

    <p>False</p> Signup and view all the answers

    What did KHN need to establish as part of its first step towards becoming an EPMO?

    <p>A roadmap</p> Signup and view all the answers

    Study Notes

    Kettering Health Network Success Story

    • Kettering Health Network (KHN) is a non-profit organization in southwest Ohio with eight hospitals, a college, and over 120 outpatient facilities.
    • KHN has nearly 12,000 employees and 2,100 physicians.
    • KHN is committed to providing world-class healthcare services for all stages of life.

    KHN's PMO Transformation

    • In 2019, KHN focused on increasing service delivery through Agile/Scrum implementation.
    • Their initial IT PMO needed to become an Enterprise-wide PMO.
    • PM Solutions assisted KHN in assessing their PM maturity, provided recommendations, and a roadmap for transitioning.
    • PM Solutions also led the implementation of a complex financial services system upgrade.
    • This upgrade involved 14 banking services, including payroll, patient payment systems, accounts payable, and workers' compensation.
    • KHN also implemented a Deposit Management Strategy which involved migrating over 100 physician offices to "cashless" operation.
    • This strategy included deploying scanner equipment across 162 offices and 50 hospital locations.
    • PM Solutions helped KHN optimize their document management system, transforming manual workflow processes for inbound correspondence.

    KHN's PMO Maturity Improvement

    • PM Solutions assessed PM, PPM, and PMO maturity for KHN.
    • They provided recommendations and a roadmap to achieve their goal of becoming an EPMO.
    • The roadmap included an Interactive Project Dashboard, stakeholder engagement tools, and templates for risk management and change management

    KHN's PMO Results

    • The financial services project delivered on time and within budget.
    • KHN, inspired by the project's success, moved forward with their EPMO plans.
    • With the PM Solutions roadmap, KHN plans to move from a Level 1.8 PMO to Level 3 within 12 months.

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    Related Documents

    Kettering Health Network Project Management Improvement PDF

    Description

    Explore the success story of Kettering Health Network as they evolved their PMO structure to enhance service delivery through Agile/Scrum methodologies. Discover the key challenges faced during the complex financial services upgrade and the strategic decisions made for a cashless operation across physician offices.

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