20-03 Bilingual Skill Program Roles and Responsibilities
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Questions and Answers

What are the responsibilities of the Personnel in HRD regarding the KCPD Bilingual Skill Program?

  • Conduct annual testing of Department members interested in the program
  • Publish a directive indicating when testing for the program will occur
  • Review the KCPD Bilingual Skill List monthly and incorporate any changes
  • All of the above (correct)

    • Who is responsible for coordinating all initiatives mentioned in the written directive?

    LEP Coordinator

    The annual report assessing the Department's efforts in providing meaningful access to all its services and programs regardless of language proficiency will be generated by the ______.

    LEP Coordinator

    What should be done if anyone involved in the investigation suspects that the assigned interpreter may have a conflict of interest or lack objectivity?

    <p>Request another interpreter</p> Signup and view all the answers

    What steps should be taken if the Miranda Warning and Waiver need to be translated for a Limited English Proficiency (LEP) individual?

    <p>Translate it into their primary language using a Department-authorized interpretation service or a KCPD Bilingual Skill List member.</p> Signup and view all the answers

    LanguageLine Solutions, Inc. provides on-site, face-to-face interpretation services for the KCPD.

    <p>False</p> Signup and view all the answers

    What does LEP stand for in the context of the Kansas City Missouri Police Department?

    <p>Limited English Proficiency</p> Signup and view all the answers

    What is the role of an Approved Interpreter within the KCPD?

    <p>To provide interpretation services in other languages</p> Signup and view all the answers

    Members of the KCPD are allowed to use family members or acquaintances as interpreters in non-emergency circumstances.

    <p>False</p> Signup and view all the answers

    The KCPD Bilingual Skill List contains a list of members proficient in providing interpretation in a foreign ______.

    <p>language</p> Signup and view all the answers

    Match the following terminology with their definitions:

    <p>Translation = The conversion of written text from one language into another language Interpretation = The act of orally converting a communication from one language to another while retaining the same meaning Limited English Proficiency (LEP) = Designates individuals with primary language not English and limited ability to read, write, speak, or understand English</p> Signup and view all the answers

    Study Notes

    Limited English Proficiency Policy

    • The Kansas City Missouri Police Department has a policy to provide language assistance services to individuals with Limited English Proficiency (LEP) free of charge.
    • The policy aims to ensure that LEP individuals have meaningful access to department services and programs.

    Terminology

    • Approved Interpreter: A bilingual or multilingual member or contract employee who has been tested and found to be proficient in providing interpretation services.
    • Bilingual or Multilingual: The ability to communicate in two or more languages proficiently.
    • Interpretation: The act of listening to a communication in one language and orally converting it to another language while retaining the same meaning.
    • KCPD Bilingual Skill List: A list of members who have been tested and found to be proficient in providing interpretation services in a foreign language.
    • Limited English Proficiency (LEP): Individuals whose primary language is not English and who have a limited ability to read, write, speak, or understand English.
    • LEP Coordinator: A designated individual responsible for the oversight, coordination, and monitoring of all initiatives related to LEP services.

    Policy

    • The department will provide LEP language assistance services to the public free of charge whenever requested or evident that the individual is unable to effectively communicate in English.
    • Members will obtain language assistance from approved interpreters, including members on the KCPD Bilingual Skill List and personnel employed by department-authorized interpretation services.
    • The LEP Language Resource Center contains all language assistance resources, including the KCPD Bilingual Skill List, available to members requiring language assistance.

    Language Identification and Interpretation

    • Members will use various aids to identify the language spoken by an LEP individual, including a pocket reference book, language identification signs, and communication unit assistance.
    • Once the language is identified, members will obtain an interpreter and ensure that the LEP individual understands all questions and documents presented to them.
    • In criminal interrogations, crime witness interviews, and crime victim interviews, members will ensure that LEP individuals understand their rights and any written materials presented to them.

    Language Translation

    • The department will arrange for translational services with approved vendors when necessary.
    • Vital documents and forms, such as the Miranda Warning and Waiver, will be translated into the most frequently encountered foreign languages spoken in Kansas City.

    LEP Contact Reporting

    • Members will document all interactions with LEP individuals, including language assistance services provided, using the LEP Activity Entry Forms Log located in the LEP Language Resource Center.

    • The logs will be used to track and monitor LEP contacts and services provided.### Language Assistance Services

    • The Kansas City Police Department (KCPD) provides language assistance services to Limited English Proficiency (LEP) individuals.

    • Members will arrange for a KCPD Bilingual Skill List member or a Department-authorized language interpretation service to assist LEP individuals in understanding and completing forms.

    Complaint Investigation and Resolution

    • When conducting an investigation of a complaint and interviewing LEP complainants or witnesses, members will use a KCPD Bilingual Skill List member or a Department-authorized language interpretation service.
    • The Office of Community Complaints (OCC) will provide written notice of the disposition of any complaint filed by an LEP individual in the complainant's primary language.

    Unit-Specific Responsibilities

    Training Unit

    • All Department members are required to receive training in providing language assistance services.
    • The KCPD Training Unit will define, develop, and conduct all required training.
    • Members must receive initial training on the content and use of this procedural instruction.
    • Members must receive annual training focused on providing language assistance services to LEP individuals.
    • Training Unit personnel will review and update the LEP training segments periodically.

    Communications Unit

    • When handling calls involving LEP individuals, Communications Unit members will attempt to identify the caller's language without assistance or with the assistance of a bilingual on-duty call taker.
    • If the member is unable to identify the caller's language, they will contact a Department-authorized language interpretation service for assistance.
    • Members will obtain an interpreter in the following order of preference:
      • An on-duty call taker or dispatcher who is listed in the KCPD Bilingual Skill List for the needed language.
      • An over-the-phone interpreter employed by a Department-authorized language interpretation service.

    Human Resources Division (HRD)

    • HRD is responsible for the administration of the KCPD Bilingual Skill Program.
    • HRD will conduct annual testing of Department members who may be interested in becoming a designated KCPD Bilingual Skill List member.
    • HRD will publish a directive each year indicating when testing of members seeking to become KCPD Bilingual Skill List members will occur.

    Outreach, Resource, Data Collection, and LEP Coordinator Responsibilities

    • The Department's LEP Coordinator will establish procedures and mechanisms for gathering feedback from the local LEP service population.
    • The LEP Coordinator will identify, contact, and establish relationships with ethnic media outlets through which public safety information to LEP communities can be relayed.
    • The LEP Coordinator will identify, contact, and establish working relationships with community groups that serve LEP populations.

    Data Collection Activities

    • The Department will establish reliable systems for gathering information on contacts with the LEP service population.
    • The Department will monitor requests for LEP interpretation assistance originating from the Communications Unit and Department members.
    • The Department will annually review the latest data from the U.S. Census Bureau in terms of Kansas City, Missouri's population trends and linguistic shifts.

    LEP Coordinator Responsibilities

    • The LEP Coordinator will be responsible for coordination of, and compliance with, all initiatives appearing in this written directive.
    • The LEP Coordinator will generate a report annually, or as needed, which will assess the Department's efforts in providing meaningful access to all its services and programs regardless of language proficiency.
    • The report will include a review and analysis of community outreach efforts, capital and human resources dedicated to LEP services, demographic data and LEP population changes, and more.

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    Related Documents

    Kansas City Missouri Police Department Procedural Instruction 20-03 PDF

    Description

    This quiz assesses knowledge of the roles and responsibilities of HRD personnel in the KCPD Bilingual Skill Program, including coordinating initiatives and generating annual reports.

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