Podcast
Questions and Answers
What authority does a field supervisor have regarding the dispatching of police officers?
What authority does a field supervisor have regarding the dispatching of police officers?
- To determine if dispatching an officer is necessary based on resource availability (correct)
- To override local law enforcement policies on response times
- To enhance patrol resources by sending more officers to every call
- To shift incident responsibility to the Communications Unit
How are calls for service prioritized when dispatched?
How are calls for service prioritized when dispatched?
- Emergency situations allow for dispatching from patrol division stations (correct)
- All call priorities can be downgraded but not upgraded
- Processing methods are dictated solely by field supervisors
- Only some calls from patrol division stations are processed
Which type of calls will be dispatched by the closest divisional car?
Which type of calls will be dispatched by the closest divisional car?
- Calls that have been downgraded to a lower priority
- Only calls categorized as Priority 0
- Priority 1 and 2 calls when practical (correct)
- Only low-priority calls to avoid resource wastage
What happens to calls categorized as Priority 5 if an officer is not available to answer?
What happens to calls categorized as Priority 5 if an officer is not available to answer?
Which of the following accurately describes Priority 1 calls?
Which of the following accurately describes Priority 1 calls?
What should Communications Unit personnel do regarding call processing?
What should Communications Unit personnel do regarding call processing?
What is the role of sector integrity when dispatching emergency calls?
What is the role of sector integrity when dispatching emergency calls?
What is indicated by Priority 0 in the dispatch system?
What is indicated by Priority 0 in the dispatch system?
What is a primary reason for recalling personnel from strategic assignments?
What is a primary reason for recalling personnel from strategic assignments?
Who is responsible for initiating the recall of officers involved in alternative activities?
Who is responsible for initiating the recall of officers involved in alternative activities?
Which individual retains the authority to determine the priority of personnel recalls?
Which individual retains the authority to determine the priority of personnel recalls?
What essential function does the Communications Unit perform regarding personnel recall?
What essential function does the Communications Unit perform regarding personnel recall?
What might significantly reduce police response capability according to the procedure outlined?
What might significantly reduce police response capability according to the procedure outlined?
Which type of calls can be handled via Alternative Handling if no injuries or suspects are involved?
Which type of calls can be handled via Alternative Handling if no injuries or suspects are involved?
What must be true for a call regarding property damage to be classified under Alternative Handling?
What must be true for a call regarding property damage to be classified under Alternative Handling?
Which of the following incidents requires a police response rather than Alternative Handling?
Which of the following incidents requires a police response rather than Alternative Handling?
Under which circumstance can a report of stolen autos be classified for Alternative Handling?
Under which circumstance can a report of stolen autos be classified for Alternative Handling?
What is a requirement for handling a non-aggravated assault via Alternative Handling?
What is a requirement for handling a non-aggravated assault via Alternative Handling?
Which call classification is NOT suitable for Alternative Handling?
Which call classification is NOT suitable for Alternative Handling?
What is an allowed alternative process for handling certain calls?
What is an allowed alternative process for handling certain calls?
For which of the following events can phone reports be utilized as a method of Alternative Handling?
For which of the following events can phone reports be utilized as a method of Alternative Handling?
What is the primary purpose of the call prioritization system?
What is the primary purpose of the call prioritization system?
What discretion do dispatched personnel have when responding to calls?
What discretion do dispatched personnel have when responding to calls?
Who is responsible for ensuring efficient utilization of patrol resources?
Who is responsible for ensuring efficient utilization of patrol resources?
What is a potential benefit of the call prioritization system mentioned in the policy?
What is a potential benefit of the call prioritization system mentioned in the policy?
What did the procedural instruction replace?
What did the procedural instruction replace?
How does the call prioritization system aim to handle emergency situations?
How does the call prioritization system aim to handle emergency situations?
Which statement is true regarding dispatched personnel's authority?
Which statement is true regarding dispatched personnel's authority?
What aspect of police services does the department prioritize according to the policy?
What aspect of police services does the department prioritize according to the policy?
Which priority level requires immediate dispatching of calls for service?
Which priority level requires immediate dispatching of calls for service?
What is the maximum time allowed for attempting to dispatch a Priority 2 call?
What is the maximum time allowed for attempting to dispatch a Priority 2 call?
Which priority level involves dispatching based on event type only?
Which priority level involves dispatching based on event type only?
Which Priority classification may involve a delay by the dispatcher?
Which Priority classification may involve a delay by the dispatcher?
What determines if Priority 4 calls will be dispatched outside patrol division boundaries?
What determines if Priority 4 calls will be dispatched outside patrol division boundaries?
Details for which Priority level are not broadcast unless there is suspect information?
Details for which Priority level are not broadcast unless there is suspect information?
How do dispatchers decide on officer deployment based on divisional units?
How do dispatchers decide on officer deployment based on divisional units?
Which priority level specifies that an attempt will be made to dispatch within 5 minutes?
Which priority level specifies that an attempt will be made to dispatch within 5 minutes?
Study Notes
Call Prioritization Overview
- Implemented on 07-26-2017 to efficiently deploy police resources in response to high call volumes.
- Aims to ensure sufficient patrol units for emergency situations and promote community partnership and problem-solving.
Policy Highlights
- The department commits to providing appropriate police services based on conditions.
- Dispatched personnel have the discretion to employ alternative methods for handling calls.
- Field supervisors can amend or cancel dispatched officer response if deemed unnecessary, communicating decisions to citizens.
Communications Unit Responsibilities
- Personnel are tasked with determining processing methods for calls while adhering to prioritization guidelines.
- All calls must be forwarded to the Communications Unit, except during emergencies.
- Closest divisional cars will be dispatched to priority 1 and 2 calls without consideration of sector integrity.
Call Priorities Defined
- Priority 0: Assist the Officer—immediate dispatch.
- Priority 1: Calls indicating extreme or potential danger to human life.
- Priority 2: Significant danger but not yet extreme.
- Priority 3-5: Lower priorities that may see delays; these include less urgent situations, with Priority 5 being advised calls needing alternative handling.
Alternative Handling Scenarios
- Calls not requiring police presence include:
- Non-Injury Vehicle Accidents (with specified conditions).
- Theft, property damage, forgery, fraud, harassment, and non-aggravated assaults.
- Reported robberies after four hours and identity theft cases.
Call Processing Alternatives
- Priority 1: Immediate dispatch to the closest units, code one.
- Priority 2: Dispatch within 2 minutes, with urgency based on circumstances.
- Priority 3: Dispatch within 5 minutes, focusing on event type without suspect details.
- Priority 4: Delayed dispatch until an officer becomes available.
Personnel Recall Procedures
- Supervisory monitoring is crucial for responding to fluctuations in call demands.
- Personnel from strategic assignments can be recalled to handle service calls as needed.
- Communication is essential between the Communications Unit Supervisor and field commanders to manage resource allocation effectively.
Documentation & Adoption
- Revised procedural instruction replaces PI 15-05 and is distributed to all department personnel.
- Adopted by the Board of Police Commissioners, with records maintained for public access and department use.
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Description
Test your knowledge on the Kansas City Missouri Police Department's Call Prioritization procedures. This quiz covers the procedural instruction effective from July 26, 2017, and amendments made. Get ready to brush up on essential patrol protocols!
