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Call Prioritization
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Call Prioritization

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@FlexibleInsight6358

Questions and Answers

What authority does a field supervisor have regarding the dispatching of police officers?

  • To determine if dispatching an officer is necessary based on resource availability (correct)
  • To override local law enforcement policies on response times
  • To enhance patrol resources by sending more officers to every call
  • To shift incident responsibility to the Communications Unit

    • How are calls for service prioritized when dispatched?

  • Emergency situations allow for dispatching from patrol division stations (correct)
  • All call priorities can be downgraded but not upgraded
  • Processing methods are dictated solely by field supervisors
  • Only some calls from patrol division stations are processed

    • Which type of calls will be dispatched by the closest divisional car?

  • Calls that have been downgraded to a lower priority
  • Only calls categorized as Priority 0
  • Priority 1 and 2 calls when practical (correct)
  • Only low-priority calls to avoid resource wastage

    • What happens to calls categorized as Priority 5 if an officer is not available to answer?

    <p>They will be held until an officer from another sector can attend</p> Signup and view all the answers

    Which of the following accurately describes Priority 1 calls?

    <p>They involve extreme danger to human life or known dangers</p> Signup and view all the answers

    What should Communications Unit personnel do regarding call processing?

    <p>Determine processing methods consistent with established guidelines</p> Signup and view all the answers

    What is the role of sector integrity when dispatching emergency calls?

    <p>It does not influence the dispatch of Priority 1 and 2 calls</p> Signup and view all the answers

    What is indicated by Priority 0 in the dispatch system?

    <p>Calls exclusively for assisting officers that require immediate dispatch</p> Signup and view all the answers

    What is a primary reason for recalling personnel from strategic assignments?

    <p>To ensure timely response to unforeseen calls for service</p> Signup and view all the answers

    Who is responsible for initiating the recall of officers involved in alternative activities?

    <p>The Communications Unit Supervisor</p> Signup and view all the answers

    Which individual retains the authority to determine the priority of personnel recalls?

    <p>Field commanders and supervisors</p> Signup and view all the answers

    What essential function does the Communications Unit perform regarding personnel recall?

    <p>They maintain continuous supervisory monitoring</p> Signup and view all the answers

    What might significantly reduce police response capability according to the procedure outlined?

    <p>An unforeseen call for service demand</p> Signup and view all the answers

    Which type of calls can be handled via Alternative Handling if no injuries or suspects are involved?

    <p>Non-Injury Vehicular incidents without intoxicated drivers</p> Signup and view all the answers

    What must be true for a call regarding property damage to be classified under Alternative Handling?

    <p>An investigation is deemed unnecessary</p> Signup and view all the answers

    Which of the following incidents requires a police response rather than Alternative Handling?

    <p>Forgery involving a suspect known to the victim</p> Signup and view all the answers

    Under which circumstance can a report of stolen autos be classified for Alternative Handling?

    <p>The theft was reported after 4 hours have passed</p> Signup and view all the answers

    What is a requirement for handling a non-aggravated assault via Alternative Handling?

    <p>Specific suspect information must be available</p> Signup and view all the answers

    Which call classification is NOT suitable for Alternative Handling?

    <p>Assault in progress with no injuries</p> Signup and view all the answers

    What is an allowed alternative process for handling certain calls?

    <p>Referral to appropriate agencies or telephone reports</p> Signup and view all the answers

    For which of the following events can phone reports be utilized as a method of Alternative Handling?

    <p>Fraud attempts with no witnesses</p> Signup and view all the answers

    What is the primary purpose of the call prioritization system?

    <p>To efficiently deploy police resources during high call volumes.</p> Signup and view all the answers

    What discretion do dispatched personnel have when responding to calls?

    <p>The discretion to handle calls in alternative methods as outlined by directives.</p> Signup and view all the answers

    Who is responsible for ensuring efficient utilization of patrol resources?

    <p>Field supervisors specifically.</p> Signup and view all the answers

    What is a potential benefit of the call prioritization system mentioned in the policy?

    <p>More opportunities for officers to engage in community problem solving.</p> Signup and view all the answers

    What did the procedural instruction replace?

    <p>PI 15-05.</p> Signup and view all the answers

    How does the call prioritization system aim to handle emergency situations?

    <p>By allocating patrol units based on the urgency of calls.</p> Signup and view all the answers

    Which statement is true regarding dispatched personnel's authority?

    <p>They may request additional officer assistance based on situational needs.</p> Signup and view all the answers

    What aspect of police services does the department prioritize according to the policy?

    <p>Providing services appropriate to the conditions of calls.</p> Signup and view all the answers

    Which priority level requires immediate dispatching of calls for service?

    <p>Priority 1</p> Signup and view all the answers

    What is the maximum time allowed for attempting to dispatch a Priority 2 call?

    <p>2 minutes</p> Signup and view all the answers

    Which priority level involves dispatching based on event type only?

    <p>Priority 3</p> Signup and view all the answers

    Which Priority classification may involve a delay by the dispatcher?

    <p>Priority 4</p> Signup and view all the answers

    What determines if Priority 4 calls will be dispatched outside patrol division boundaries?

    <p>On-duty Communication Unit Supervisor</p> Signup and view all the answers

    Details for which Priority level are not broadcast unless there is suspect information?

    <p>Priority 3</p> Signup and view all the answers

    How do dispatchers decide on officer deployment based on divisional units?

    <p>Based on the closest divisional units</p> Signup and view all the answers

    Which priority level specifies that an attempt will be made to dispatch within 5 minutes?

    <p>Priority 3</p> Signup and view all the answers

    Study Notes

    Call Prioritization Overview

    • Implemented on 07-26-2017 to efficiently deploy police resources in response to high call volumes.
    • Aims to ensure sufficient patrol units for emergency situations and promote community partnership and problem-solving.

    Policy Highlights

    • The department commits to providing appropriate police services based on conditions.
    • Dispatched personnel have the discretion to employ alternative methods for handling calls.
    • Field supervisors can amend or cancel dispatched officer response if deemed unnecessary, communicating decisions to citizens.

    Communications Unit Responsibilities

    • Personnel are tasked with determining processing methods for calls while adhering to prioritization guidelines.
    • All calls must be forwarded to the Communications Unit, except during emergencies.
    • Closest divisional cars will be dispatched to priority 1 and 2 calls without consideration of sector integrity.

    Call Priorities Defined

    • Priority 0: Assist the Officer—immediate dispatch.
    • Priority 1: Calls indicating extreme or potential danger to human life.
    • Priority 2: Significant danger but not yet extreme.
    • Priority 3-5: Lower priorities that may see delays; these include less urgent situations, with Priority 5 being advised calls needing alternative handling.

    Alternative Handling Scenarios

    • Calls not requiring police presence include:
      • Non-Injury Vehicle Accidents (with specified conditions).
      • Theft, property damage, forgery, fraud, harassment, and non-aggravated assaults.
      • Reported robberies after four hours and identity theft cases.

    Call Processing Alternatives

    • Priority 1: Immediate dispatch to the closest units, code one.
    • Priority 2: Dispatch within 2 minutes, with urgency based on circumstances.
    • Priority 3: Dispatch within 5 minutes, focusing on event type without suspect details.
    • Priority 4: Delayed dispatch until an officer becomes available.

    Personnel Recall Procedures

    • Supervisory monitoring is crucial for responding to fluctuations in call demands.
    • Personnel from strategic assignments can be recalled to handle service calls as needed.
    • Communication is essential between the Communications Unit Supervisor and field commanders to manage resource allocation effectively.

    Documentation & Adoption

    • Revised procedural instruction replaces PI 15-05 and is distributed to all department personnel.
    • Adopted by the Board of Police Commissioners, with records maintained for public access and department use.

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    Description

    Test your knowledge on the Kansas City Missouri Police Department's Call Prioritization procedures. This quiz covers the procedural instruction effective from July 26, 2017, and amendments made. Get ready to brush up on essential patrol protocols!

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