Podcast
Questions and Answers
What is the primary role of the Telephone Report Squad (TRS)?
What is the primary role of the Telephone Report Squad (TRS)?
- To take certain reports from citizens instead of dispatching officers. (correct)
- To conduct investigations on-site for all reports.
- To manage 911 Communications Department directly.
- To respond to all emergency calls immediately.
Which type of call always requires an officer to be dispatched?
Which type of call always requires an officer to be dispatched?
- Cold calls.
- Property damage crash reports.
- Domestic Violence-related calls. (correct)
- Report of suspicious activity calls.
What does a 'Cold' call signify?
What does a 'Cold' call signify?
- The suspect is still in the area.
- The caller is expecting an officer on the scene.
- There are injuries needing immediate assistance.
- There is no longer any danger to persons or property. (correct)
What will TRS inform callers regarding property damage crash reports?
What will TRS inform callers regarding property damage crash reports?
What is the process if an Electronic Crash Report (ECR) is not needed?
What is the process if an Electronic Crash Report (ECR) is not needed?
Who decides at what level TRS operates?
Who decides at what level TRS operates?
What happens if a caller does not have access to the internet to complete a crash report?
What happens if a caller does not have access to the internet to complete a crash report?
Which of the following is NOT a designated call type for TRS response?
Which of the following is NOT a designated call type for TRS response?
What action must 911 Communications take if there are pending calls involving life and/or safety when a command officer requests an upgrade in priority?
What action must 911 Communications take if there are pending calls involving life and/or safety when a command officer requests an upgrade in priority?
Which entity is responsible for maintaining access to the CAD System Reports for OPD employees?
Which entity is responsible for maintaining access to the CAD System Reports for OPD employees?
Under what condition may 911 Communications upgrade Priority 3 or Priority 2 calls?
Under what condition may 911 Communications upgrade Priority 3 or Priority 2 calls?
What must OPD employees include when requesting access to CAD System Reports?
What must OPD employees include when requesting access to CAD System Reports?
Which of the following calls will not be dispatched during the 30 minutes prior to call-in?
Which of the following calls will not be dispatched during the 30 minutes prior to call-in?
What must 911 Communications do when multiple Priority 2 calls for the same incident are received?
What must 911 Communications do when multiple Priority 2 calls for the same incident are received?
Which of the following statements is true regarding the TTIC Plan?
Which of the following statements is true regarding the TTIC Plan?
What is required of a control number recorded by 911 Communications?
What is required of a control number recorded by 911 Communications?
Who is the primary point of contact regarding the TTIC Plan in the Tri-County area?
Who is the primary point of contact regarding the TTIC Plan in the Tri-County area?
What conditions may prompt the enactment of TRS Level 2 operations?
What conditions may prompt the enactment of TRS Level 2 operations?
What should a call-taker do if they receive a call classified as an emergency?
What should a call-taker do if they receive a call classified as an emergency?
During TRS Level 1 operations, which of the following statements is true?
During TRS Level 1 operations, which of the following statements is true?
What types of calls will 911 Communications dispatch to patrol officers during TRS Level 2 operations?
What types of calls will 911 Communications dispatch to patrol officers during TRS Level 2 operations?
What is required when citizens request Special Attention for their property?
What is required when citizens request Special Attention for their property?
What's the protocol for 911 Communications regarding alert tones when a serious situation arises?
What's the protocol for 911 Communications regarding alert tones when a serious situation arises?
What action should an officer take upon recognizing a dangerous situation that the Dispatcher doesn't know about?
What action should an officer take upon recognizing a dangerous situation that the Dispatcher doesn't know about?
In situations requiring in-person officer responses, what information must the call-taker document?
In situations requiring in-person officer responses, what information must the call-taker document?
Which of the following calls will NOT continue to be dispatched during TRS Level 2 operations?
Which of the following calls will NOT continue to be dispatched during TRS Level 2 operations?
During a declared TRS Level 1 operation, how should officers handle individuals wishing to make reports?
During a declared TRS Level 1 operation, how should officers handle individuals wishing to make reports?
What information must TRS collect when receiving a call for Special Attention?
What information must TRS collect when receiving a call for Special Attention?
What is the procedure for calls involving serious crimes in progress?
What is the procedure for calls involving serious crimes in progress?
Which of the following is NOT allowed for officers during TRS Level 1 operations?
Which of the following is NOT allowed for officers during TRS Level 1 operations?
What is the role of the OPD Precinct Captain regarding Special Attention requests?
What is the role of the OPD Precinct Captain regarding Special Attention requests?
A 911 dispatcher receives a call reporting a domestic dispute in progress at a residence. The dispatcher decides to dispatch two officers to the scene. However, they are concerned about the safety of both the officers and the occupants of the residence. What additional action should the dispatcher take based on the provided content?
A 911 dispatcher receives a call reporting a domestic dispute in progress at a residence. The dispatcher decides to dispatch two officers to the scene. However, they are concerned about the safety of both the officers and the occupants of the residence. What additional action should the dispatcher take based on the provided content?
When a Priority 2 "Cold" Sexual Assault call is received what should the dispatcher do?
When a Priority 2 "Cold" Sexual Assault call is received what should the dispatcher do?
A patrol officer is assigned to a special duty assignment at a radar location. What is the officer's responsibility upon assuming the assignment?
A patrol officer is assigned to a special duty assignment at a radar location. What is the officer's responsibility upon assuming the assignment?
A patrol unit responds to a theft call, the suspect has left the scene. The complainant informs the officers that the suspect won't be returning and there is no danger to anyone or any property. Based on the content, what priority level would this call likely be assigned?
A patrol unit responds to a theft call, the suspect has left the scene. The complainant informs the officers that the suspect won't be returning and there is no danger to anyone or any property. Based on the content, what priority level would this call likely be assigned?
A call prioritization change is required due to a recent surge in violent crimes. An officer believes a change is needed to the existing call prioritization. How should the officer proceed to request this change?
A call prioritization change is required due to a recent surge in violent crimes. An officer believes a change is needed to the existing call prioritization. How should the officer proceed to request this change?
In a situation where officers have been dispatched to a possible hostage situation, what is the most likely call prioritization level?
In a situation where officers have been dispatched to a possible hostage situation, what is the most likely call prioritization level?
Which of the following is NOT a valid reason for a precinct captain or designee to suspend response to a call?
Which of the following is NOT a valid reason for a precinct captain or designee to suspend response to a call?
A patrol sergeant arrives for their shift and needs to gather information about the current call volume and workload. What is the correct procedure for obtaining this information?
A patrol sergeant arrives for their shift and needs to gather information about the current call volume and workload. What is the correct procedure for obtaining this information?
Regarding the dispatch of officers to a Priority 3 call, the content describes it as a "Normal" response. What does this response entail?
Regarding the dispatch of officers to a Priority 3 call, the content describes it as a "Normal" response. What does this response entail?
A patrol officer is responding to a Priority 4 call. Which of the following details of the incident would be MOST likely to cause the call to be downgraded to Priority 5?
A patrol officer is responding to a Priority 4 call. Which of the following details of the incident would be MOST likely to cause the call to be downgraded to Priority 5?
A shift commander receives a call from a subordinate officer who has received a Priority 2 call. The officer believes the incident should be downgraded to a Priority 3. What should the shift commander do based on the information provided?
A shift commander receives a call from a subordinate officer who has received a Priority 2 call. The officer believes the incident should be downgraded to a Priority 3. What should the shift commander do based on the information provided?
Which of the following is NOT a valid reason for 911 to dispatch a supervisor when multiple officers are responding to an incident?
Which of the following is NOT a valid reason for 911 to dispatch a supervisor when multiple officers are responding to an incident?
A patrol unit arrives at the scene of a reported theft, but the suspect is not present and the complainant does not request any further police assistance. Which of the following actions would be the most appropriate course of action for the patrol unit?
A patrol unit arrives at the scene of a reported theft, but the suspect is not present and the complainant does not request any further police assistance. Which of the following actions would be the most appropriate course of action for the patrol unit?
A patrol sergeant is preparing for their shift and needs to know the status of the current call workload. What information should the sergeant request from 911 Communications to effectively plan their team's deployment?
A patrol sergeant is preparing for their shift and needs to know the status of the current call workload. What information should the sergeant request from 911 Communications to effectively plan their team's deployment?
A patrol officer arrives at the scene of a minor traffic accident involving only property damage. There are no injuries reported, both drivers are present, and the scene is safe. What is the most appropriate way for the officer to handle this situation?
A patrol officer arrives at the scene of a minor traffic accident involving only property damage. There are no injuries reported, both drivers are present, and the scene is safe. What is the most appropriate way for the officer to handle this situation?
Flashcards
Telephone Report Squad (TRS)
Telephone Report Squad (TRS)
A unit within the Omaha Police Department that handles certain non-emergency reports from citizens, eliminating the need for officer dispatch in some cases.
Cold Call
Cold Call
A call that doesn't require immediate police presence because the suspect(s) have left the scene and there is no immediate danger to persons or property.
Report of Call
Report of Call
A call that involves reporting an event or incident, but does not require immediate police response.
Domestic Violence Calls
Domestic Violence Calls
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Electronic Crash Report (ECR)
Electronic Crash Report (ECR)
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Property Damage Crash with Injuries
Property Damage Crash with Injuries
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Property Damage Crashes without Injuries
Property Damage Crashes without Injuries
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OPD Policies and Procedures
OPD Policies and Procedures
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What are TRS Level 1 operations?
What are TRS Level 1 operations?
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When are TRS Level 2 operations implemented?
When are TRS Level 2 operations implemented?
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What happens to calls that require an immediate officer response?
What happens to calls that require an immediate officer response?
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What happens to reports during TRS Level 1 operations?
What happens to reports during TRS Level 1 operations?
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How are calls handled by 911 Communications during TRS Level 2?
How are calls handled by 911 Communications during TRS Level 2?
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What types of calls will still be dispatched to officers during TRS Level 2?
What types of calls will still be dispatched to officers during TRS Level 2?
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What is the process for requesting special attention from police?
What is the process for requesting special attention from police?
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What happens to the information requested for special attention?
What happens to the information requested for special attention?
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What are alert tones used for?
What are alert tones used for?
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What is a 'clear the air' announcement?
What is a 'clear the air' announcement?
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What is a 'marker' tone?
What is a 'marker' tone?
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When can officers 'clear the air'?
When can officers 'clear the air'?
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What is the protocol for officers en route to assist?
What is the protocol for officers en route to assist?
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How does an officer indicate the end of a 'clear the air'?
How does an officer indicate the end of a 'clear the air'?
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Priority 1 Calls
Priority 1 Calls
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Priority 3 Calls
Priority 3 Calls
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Priority 2 Sexual Assault Calls
Priority 2 Sexual Assault Calls
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Call Prioritization
Call Prioritization
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Dispatching Rules
Dispatching Rules
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CAD System
CAD System
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Command Officer Override
Command Officer Override
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Call Prioritization Authority
Call Prioritization Authority
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District Responsibility
District Responsibility
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Special Assignment Reporting
Special Assignment Reporting
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Call Reclassification Restriction
Call Reclassification Restriction
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Call Load Status Report
Call Load Status Report
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Priority 3, 4, and 5 Call Dispatch Procedures
Priority 3, 4, and 5 Call Dispatch Procedures
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Precinct Captain Call Suspension Authority
Precinct Captain Call Suspension Authority
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Telephone Report Squad (TRS) Call
Telephone Report Squad (TRS) Call
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911 Advising on Life-Safety Calls
911 Advising on Life-Safety Calls
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Dispatching Out-of-Precinct
Dispatching Out-of-Precinct
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Priority 3 Calls Before Shift Start
Priority 3 Calls Before Shift Start
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Call Information Recording
Call Information Recording
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Study Notes
Telephone Report Squad (TRS)
- TRS is located at OPD Central Police HQ, staffed 24/7.
- TRS handles "Cold" and "Report of" calls, where suspects have left the area, believed not to return, no ongoing danger, and no injuries.
- 911 transfers non-emergency reports needing TRS response to (402) 444-4877 (444-4TRS).
- TRS staff follows TRS Unit Manual and OPD policies.
- All domestic violence calls require officer dispatch – an exception to TRS handling.
- Crash reports (no injuries or further criminal activity, movable vehicles) are not taken by OPD; callers directed to NDOT's Driver Crash Reporting website.
- Exceptions: callers without computer access receive paper form or ECR completion by an officer.
- Operation levels determined by Deputy Chief, based on city conditions.
- TRS Level 1: Normal daily operations, handling specific call types as described.
- TRS Level 2: Activated during emergencies (pandemic, civil unrest, etc.) requiring more staff.
Call Transfers & Dispatch
- If TRS receives emergency/non-TRS/officer-needed calls, the call-taker:
- Documents caller's name, phone, location.
- Transfers caller to (402) 444-5802.
- Stays on the line to inform 911 and relay information.
- Level 1 Operation: Certain report calls handled only by TRS; officers not dispatched to complete these reports.
- Officers still take reports when having existing contact with potential reporters.
- Level 2 Operation: Only Priority 1 and 2 calls dispatched to patrol, TRS handles most others (Priority 3-5, see specifics).
- Officers not dispatched for certain reports in Level 2; handle those with existing contact.
Special Attention Requests
- Citizens/businesses requesting Special Attention (e.g., out-of-town, suspicious activity) are transferred to TRS.
- TRS gathers name, business, phone, address, dates/times, emergency contact, alarm info, and reason for attention.
- TRS emails collected information to the relevant Precinct Captain for assignment determination.
- Other OPD front desks and precincts can handle Special Attention requests directly.
Dispatching—General
- Alert Tones: Solid for personal injury collisions/serious injuries/pursuits; Warbling for serious crimes; Hi-Low for "Help an Officer/Firefighter."
- Clearing the Air: Dispatcher activates "Marker" Tone in dangerous situations; officers clear air if danger present.
- Mobile Unit Dispatch: Dispatcher determines officer number dispatch (one for "report of," two for “in progress/just occurred”). If more than two needed, area sergeant dispatched.
- Priority 2 Sexual Assault Calls: Victim/suspect details are communicated via MDC; officers can contact 911 directly if MDC fails.
- Report Responsibility: Officers have district responsibility; respond to assignments from 911.
- Special Assignments: Units report 10-7 on assignment and location; report 10-8 upon returning to active duty.
- Address Requirement: Exact addresses needed; intersections documented if valid.
- No OPD employee can request 911 call reclassification.
Call Prioritization
- Only Deputy Chief/Police Chief can change call prioritization.
- Employees requesting changes use chain of command; UPB Deputy Chief/RPU coordinates with 911.
- Command officers can adjust call priority as needed, but must advise 911 of current life/safety issues.
- Priority levels and types are detailed in OPD PPM Appendix K
- Officers/command can suspend response to specific calls (e.g. Inclement weather).
- Priority 1 (Expedited): Life-threatening/extremely dangerous incidents.
- Priority 2 (Immediate): All other Non-life-threatening, In progress or just occurred calls.
- Priority 3 (Normal): Cold calls (suspects left, no immediate danger).
- Priority 4 (Low): Complainant(s) do not require officer presence (e.g., anonymous complainants, unless evidence necessitates officer presence).
- Priority 5 (Lowest): Complainant(s) do not request officer presence
Command Responsibilities
- Sergeants obtain updated call load status before roll call (using radio call signs).
- Shift commanders ensure timely response to Priority 1, 2, and 3 calls.
- Command can adjust call priority (up or down); 911 advises of pending life/safety calls.
911 Communications Responsibilities
- CAD system recommends dispatch.
- 911 manages CAD and may grant access to reports.
- OPD employees requesting CAD report access submit a request (justification needed).
- Dispatcher handles Priority 1 and 2 calls for units outside their assigned precinct.
- Dispatcher coordinates shifts to timely handle Priority 1, 2, and 3 calls.
- No dispatch of Priority 3, 4, or 5 during 30 and 45 mins before call in time respectively.
Tri-County Tactical Interoperable Communications (TTIC)
- TTIC Plan for interoperability in the Tri-County UASI (Washington, Douglas, and Sarpy Counties).
- Plan details communication resources, control, and operational procedures.
- OPD Contingency Manual provides comprehensive information.
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Description
This quiz explores the operations and protocols of the Telephone Report Squad (TRS) at the OPD Central Police HQ. It covers the types of calls handled by TRS, exceptions in call handling, and operational levels during emergencies. Test your knowledge of TRS procedures and guidelines!
