Radio Procedures - Dispatch, Talk Groups, Call Prioritization 2-2

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Questions and Answers

What is the primary role of the Telephone Report Squad (TRS)?

To take certain reports from citizens instead of dispatching officers. (correct)

To conduct investigations on-site for all reports.

To manage 911 Communications Department directly.

To respond to all emergency calls immediately.

Which type of call always requires an officer to be dispatched?

Cold calls.

Property damage crash reports.

Domestic Violence-related calls. (correct)

Report of suspicious activity calls.

What does a 'Cold' call signify?

The suspect is still in the area.

The caller is expecting an officer on the scene.

There are injuries needing immediate assistance.

There is no longer any danger to persons or property. (correct)

What will TRS inform callers regarding property damage crash reports?

OPD no longer takes these reports if there are no injuries. Signup and view all the answers

What is the process if an Electronic Crash Report (ECR) is not needed?

The caller will complete the report via the NDOT website. Signup and view all the answers

Who decides at what level TRS operates?

An OPD Deputy Chief. Signup and view all the answers

What happens if a caller does not have access to the internet to complete a crash report?

A TRS sworn officer will complete an ECR on their behalf. Signup and view all the answers

Which of the following is NOT a designated call type for TRS response?

Felony theft reports. Signup and view all the answers

What action must 911 Communications take if there are pending calls involving life and/or safety when a command officer requests an upgrade in priority?

Advise the command officer of the pending calls and not upgrade the priority. Signup and view all the answers

Which entity is responsible for maintaining access to the CAD System Reports for OPD employees?

The UPB Deputy Chief and 911 Communications. Signup and view all the answers

Under what condition may 911 Communications upgrade Priority 3 or Priority 2 calls?

If multiple callers provide information indicating an escalating situation. Signup and view all the answers

What must OPD employees include when requesting access to CAD System Reports?

Justification and current assignment details. Signup and view all the answers

Which of the following calls will not be dispatched during the 30 minutes prior to call-in?

Priority 3 calls. Signup and view all the answers

What must 911 Communications do when multiple Priority 2 calls for the same incident are received?

Brief the respective precinct command about the call load situation. Signup and view all the answers

Which of the following statements is true regarding the TTIC Plan?

It outlines communication procedures for hazardous incidents. Signup and view all the answers

What is required of a control number recorded by 911 Communications?

It must be unique and associated with each request. Signup and view all the answers

Who is the primary point of contact regarding the TTIC Plan in the Tri-County area?

The 911 Center Directors from each county. Signup and view all the answers

What conditions may prompt the enactment of TRS Level 2 operations?

A pandemic or civil unrest Signup and view all the answers

What should a call-taker do if they receive a call classified as an emergency?

Transfer the caller to 911 Communications Signup and view all the answers

During TRS Level 1 operations, which of the following statements is true?

Certain report calls require TRS response only. Signup and view all the answers

What types of calls will 911 Communications dispatch to patrol officers during TRS Level 2 operations?

Only Priority 1 and Priority 2 calls Signup and view all the answers

What is required when citizens request Special Attention for their property?

911 will collect pertinent information about the request. Signup and view all the answers

What's the protocol for 911 Communications regarding alert tones when a serious situation arises?

Use an intermittent 'marker' tone for dangerous situations. Signup and view all the answers

What action should an officer take upon recognizing a dangerous situation that the Dispatcher doesn't know about?

Clear the air for emergency traffic. Signup and view all the answers

In situations requiring in-person officer responses, what information must the call-taker document?

Caller name, phone number, and emergency location. Signup and view all the answers

Which of the following calls will NOT continue to be dispatched during TRS Level 2 operations?

Priority 3, 4, and 5 calls not mentioned for dispatch. Signup and view all the answers

During a declared TRS Level 1 operation, how should officers handle individuals wishing to make reports?

Take the report only if they have personal contact with the individuals. Signup and view all the answers

What information must TRS collect when receiving a call for Special Attention?

Name, address, emergency contact, and reason for the request. Signup and view all the answers

What is the procedure for calls involving serious crimes in progress?

A warbling tone will be broadcast to alert officers. Signup and view all the answers

Which of the following is NOT allowed for officers during TRS Level 1 operations?

Dispatching officers to take specific reports in the field. Signup and view all the answers

What is the role of the OPD Precinct Captain regarding Special Attention requests?

To determine if Special Attention will be provided and assign as needed. Signup and view all the answers

A 911 dispatcher receives a call reporting a domestic dispute in progress at a residence. The dispatcher decides to dispatch two officers to the scene. However, they are concerned about the safety of both the officers and the occupants of the residence. What additional action should the dispatcher take based on the provided content?

Contact the supervisor to determine if a third responder is necessary. Signup and view all the answers

When a Priority 2 "Cold" Sexual Assault call is received what should the dispatcher do?

Communicate the victim's name, address, and other details of the assault to officers via the MDC. Signup and view all the answers

A patrol officer is assigned to a special duty assignment at a radar location. What is the officer's responsibility upon assuming the assignment?

Contact 911 Communications to report their location, type of assignment, and availability. Signup and view all the answers

A patrol unit responds to a theft call, the suspect has left the scene. The complainant informs the officers that the suspect won't be returning and there is no danger to anyone or any property. Based on the content, what priority level would this call likely be assigned?

Priority 3 / Normal Signup and view all the answers

A call prioritization change is required due to a recent surge in violent crimes. An officer believes a change is needed to the existing call prioritization. How should the officer proceed to request this change?

Go through the chain of command and submit the request through their supervisor and the UPB Deputy Chief. Signup and view all the answers

In a situation where officers have been dispatched to a possible hostage situation, what is the most likely call prioritization level?

Priority 1 / Highest / Expedite Signup and view all the answers

Which of the following is NOT a valid reason for a precinct captain or designee to suspend response to a call?

The caller insists on remaining anonymous and refuses to provide any information about the incident. Signup and view all the answers

A patrol sergeant arrives for their shift and needs to gather information about the current call volume and workload. What is the correct procedure for obtaining this information?

Contact 911 Communications by telephone using their radio call sign to request an up-to-date Call Load Status Report. Signup and view all the answers

Regarding the dispatch of officers to a Priority 3 call, the content describes it as a "Normal" response. What does this response entail?

A routine response, as the safety of the community is not currently compromised based on the information available. Signup and view all the answers

A patrol officer is responding to a Priority 4 call. Which of the following details of the incident would be MOST likely to cause the call to be downgraded to Priority 5?

The complainant requests that their identity remain anonymous. Signup and view all the answers

A shift commander receives a call from a subordinate officer who has received a Priority 2 call. The officer believes the incident should be downgraded to a Priority 3. What should the shift commander do based on the information provided?

Authorize the officer to downgrade the call to Priority 3 after assessing the situation and determining there is no longer any immediate danger. Signup and view all the answers

Which of the following is NOT a valid reason for 911 to dispatch a supervisor when multiple officers are responding to an incident?

The incident is assigned as a Priority 1 call. Signup and view all the answers

A patrol unit arrives at the scene of a reported theft, but the suspect is not present and the complainant does not request any further police assistance. Which of the following actions would be the most appropriate course of action for the patrol unit?

Complete a report on the incident and mark it as "closed" in the CAD system. Signup and view all the answers

A patrol sergeant is preparing for their shift and needs to know the status of the current call workload. What information should the sergeant request from 911 Communications to effectively plan their team's deployment?

An up-to-date report on the current call load, including the number and type of calls at each priority level and an estimated wait time for each call. Signup and view all the answers

A patrol officer arrives at the scene of a minor traffic accident involving only property damage. There are no injuries reported, both drivers are present, and the scene is safe. What is the most appropriate way for the officer to handle this situation?

Complete a simple accident report, collect driver information and exchange it with the other driver, noting the details of the accident, and advise both drivers on how to proceed. Signup and view all the answers

Study Notes

Telephone Report Squad (TRS)

TRS is located at OPD Central Police HQ, staffed 24/7.
TRS handles "Cold" and "Report of" calls, where suspects have left the area, believed not to return, no ongoing danger, and no injuries.
911 transfers non-emergency reports needing TRS response to (402) 444-4877 (444-4TRS).
TRS staff follows TRS Unit Manual and OPD policies.
All domestic violence calls require officer dispatch – an exception to TRS handling.
Crash reports (no injuries or further criminal activity, movable vehicles) are not taken by OPD; callers directed to NDOT's Driver Crash Reporting website.
Exceptions: callers without computer access receive paper form or ECR completion by an officer.
Operation levels determined by Deputy Chief, based on city conditions.
TRS Level 1: Normal daily operations, handling specific call types as described.
TRS Level 2: Activated during emergencies (pandemic, civil unrest, etc.) requiring more staff.

Call Transfers & Dispatch

If TRS receives emergency/non-TRS/officer-needed calls, the call-taker:
- Documents caller's name, phone, location.
- Transfers caller to (402) 444-5802.
- Stays on the line to inform 911 and relay information.
Level 1 Operation: Certain report calls handled only by TRS; officers not dispatched to complete these reports.
Officers still take reports when having existing contact with potential reporters.
Level 2 Operation: Only Priority 1 and 2 calls dispatched to patrol, TRS handles most others (Priority 3-5, see specifics).
Officers not dispatched for certain reports in Level 2; handle those with existing contact.

Special Attention Requests

Citizens/businesses requesting Special Attention (e.g., out-of-town, suspicious activity) are transferred to TRS.
TRS gathers name, business, phone, address, dates/times, emergency contact, alarm info, and reason for attention.
TRS emails collected information to the relevant Precinct Captain for assignment determination.
Other OPD front desks and precincts can handle Special Attention requests directly.

Dispatching—General

Alert Tones: Solid for personal injury collisions/serious injuries/pursuits; Warbling for serious crimes; Hi-Low for "Help an Officer/Firefighter."
Clearing the Air: Dispatcher activates "Marker" Tone in dangerous situations; officers clear air if danger present.
Mobile Unit Dispatch: Dispatcher determines officer number dispatch (one for "report of," two for “in progress/just occurred”). If more than two needed, area sergeant dispatched.
Priority 2 Sexual Assault Calls: Victim/suspect details are communicated via MDC; officers can contact 911 directly if MDC fails.
Report Responsibility: Officers have district responsibility; respond to assignments from 911.
Special Assignments: Units report 10-7 on assignment and location; report 10-8 upon returning to active duty.
Address Requirement: Exact addresses needed; intersections documented if valid.
No OPD employee can request 911 call reclassification.

Call Prioritization

Only Deputy Chief/Police Chief can change call prioritization.
Employees requesting changes use chain of command; UPB Deputy Chief/RPU coordinates with 911.
Command officers can adjust call priority as needed, but must advise 911 of current life/safety issues.
Priority levels and types are detailed in OPD PPM Appendix K
Officers/command can suspend response to specific calls (e.g. Inclement weather).
Priority 1 (Expedited): Life-threatening/extremely dangerous incidents.
Priority 2 (Immediate): All other Non-life-threatening, In progress or just occurred calls.
Priority 3 (Normal): Cold calls (suspects left, no immediate danger).
Priority 4 (Low): Complainant(s) do not require officer presence (e.g., anonymous complainants, unless evidence necessitates officer presence).
Priority 5 (Lowest): Complainant(s) do not request officer presence

Command Responsibilities

Sergeants obtain updated call load status before roll call (using radio call signs).
Shift commanders ensure timely response to Priority 1, 2, and 3 calls.
Command can adjust call priority (up or down); 911 advises of pending life/safety calls.

911 Communications Responsibilities

CAD system recommends dispatch.
911 manages CAD and may grant access to reports.
OPD employees requesting CAD report access submit a request (justification needed).
Dispatcher handles Priority 1 and 2 calls for units outside their assigned precinct.
Dispatcher coordinates shifts to timely handle Priority 1, 2, and 3 calls.
No dispatch of Priority 3, 4, or 5 during 30 and 45 mins before call in time respectively.

Tri-County Tactical Interoperable Communications (TTIC)

TTIC Plan for interoperability in the Tri-County UASI (Washington, Douglas, and Sarpy Counties).
Plan details communication resources, control, and operational procedures.
OPD Contingency Manual provides comprehensive information.

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Description

This quiz explores the operations and protocols of the Telephone Report Squad (TRS) at the OPD Central Police HQ. It covers the types of calls handled by TRS, exceptions in call handling, and operational levels during emergencies. Test your knowledge of TRS procedures and guidelines!