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Kaizen in Leather Industries: Phases & SQC Tools
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Kaizen in Leather Industries: Phases & SQC Tools

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Questions and Answers

What is crucial for achieving customer satisfaction according to the text?

  • Overcoming challenges in service organizations (correct)
  • Understanding the reasons behind customer dissatisfaction
  • Determining and monitoring key performance indicators
  • Setting SMART goals
  • Why is setting SMART goals important in driving improvements in customer satisfaction?

  • To identify categories of customers
  • To achieve high levels of customer satisfaction and loyalty (correct)
  • To engage and convert passive customers
  • To measure customer perceptions of quality
  • What is the purpose of a Pareto analysis in quality management?

  • To exclude potential causes from consideration
  • To identify all causes of a problem
  • To determine the vital few causes that result in the majority of the problem (correct)
  • To analyze the effects of a problem
  • What is a key reason for customer dissatisfaction according to the text?

    <p>Poor service</p> Signup and view all the answers

    How does a check sheet facilitate data collection?

    <p>By printing items to be checked beforehand</p> Signup and view all the answers

    Which analysis tool is sometimes known as an Ishikawa Diagram or a Fishbone Diagram?

    <p>Cause and effect diagram</p> Signup and view all the answers

    What does the Pareto diagram help in directing efforts towards?

    <p>The biggest improvement opportunity</p> Signup and view all the answers

    What is essential for improving overall customer satisfaction and retention according to the text?

    <p>Engaging and converting passive customers into loyal advocates</p> Signup and view all the answers

    What is the main purpose of using a scatter diagram in quality management?

    <p>To study the relationship between two corresponding variables</p> Signup and view all the answers

    What does good service mean according to the text?

    <p>Meeting high expectations of demanding customers</p> Signup and view all the answers

    Which category of customers requires understanding and addressing high expectations to ensure customer satisfaction and loyalty?

    <p>Demanding customers</p> Signup and view all the answers

    What type of data does a histogram visualize?

    <p>Distribution of variables in a process</p> Signup and view all the answers

    What is the main purpose of a Pareto Chart in the context of Kaizen methodologies?

    <p>To identify the vital few causes of problems</p> Signup and view all the answers

    According to the Pareto Principle, what percentage of quality problems typically result from a small number of causes?

    <p>80%</p> Signup and view all the answers

    How does the Pareto Principle apply to projects within a process?

    <p>80% of work is done by 20% of people</p> Signup and view all the answers

    In quality management, what does a Pareto Diagram help in identifying?

    <p>The critical few causes leading to most issues</p> Signup and view all the answers

    Which statement best describes the 'Vital Few and Trivial Many Rule' in relation to the Pareto Principle?

    <p>A small number of causes have significant impact</p> Signup and view all the answers

    In relation to quality problems, how much of the problem is solved by addressing the most troublesome 20% according to the Pareto Principle?

    <p>80%</p> Signup and view all the answers

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