Job Interview Phone Screening

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Questions and Answers

What is the primary goal of recruiting?

To minimize mistakes in the hiring process

To find and hire the best candidates for open positions (correct)

To promote from within the organization

To make work life easier for CEOs and recruited employees

According to Richard Fairbank, how much time do people typically spend recruiting?

25 percent of their time

2 percent of their time (correct)

50 percent of their time

75 percent of their time

What percentage of CEOs believe they lack the qualified personnel they need to be successful?

75 percent

40 percent

60 percent (correct)

50 percent

What is a key part of business management according to the text?

Finding top talent whenever and wherever it's needed Signup and view all the answers

Why is recruiting serious business?

Because it affects the success of the organization Signup and view all the answers

What is the first step in the recruiting process?

Understanding staffing needs Signup and view all the answers

What is the consequence of failing to find the right people according to the text?

Difficulty in taking advantage of business opportunities Signup and view all the answers

What is the final step in the recruiting process discussed in the lesson?

Onboarding new hires Signup and view all the answers

What is the primary purpose of a phone screen in the hiring process?

To evaluate a candidate's fit with the company's culture Signup and view all the answers

What is the purpose of 'homework' questions in the hiring process?

To gain insight into a candidate's values and personality Signup and view all the answers

Why is it important to ask behavioral questions during a phone screen?

To get a sense of how a candidate handles problems and works with people Signup and view all the answers

What is the typical outcome for candidates who perform well in a phone screen?

They are invited for an in-person interview Signup and view all the answers

Why do companies use phone screens in the hiring process?

To eliminate unqualified candidates from the process Signup and view all the answers

What might a phone screener refer to during a phone screen?

A candidate's answers to 'homework' questions Signup and view all the answers

What is the goal of a phone screener when asking questions?

To assess a candidate's ability to think on their feet Signup and view all the answers

What is the result of a successful phone screen?

The candidate is invited for an in-person interview Signup and view all the answers

What is the primary purpose of conducting a needs assessment?

To understand the number of employees and desired skill sets Signup and view all the answers

What is the main purpose of a person specification?

To profile the ideal candidate Signup and view all the answers

Why is it essential to consider the minimum level of competency for a role?

Because the ideal candidate may not be available Signup and view all the answers

What is a crucial aspect of the recruitment process that involves legal issues?

Preventing discrimination during the hiring process Signup and view all the answers

What should be done before starting to look for desirable candidates?

Work up a job description and understand the type of candidate and skills required Signup and view all the answers

What is the primary goal of a recruiting team?

To fill vacancies Signup and view all the answers

What is an important aspect of creating a job description?

Defining the scope of the role Signup and view all the answers

What is a benefit that may be offered to a candidate?

Telecommuting Signup and view all the answers

What is the primary purpose of an in-person interview?

To assess the applicant's behavior in a possible future work environment Signup and view all the answers

What can an applicant's behavior during an in-person interview reveal to the company?

Important things about their personality and behavior Signup and view all the answers

Who should be present during an in-person interview at a small company?

Key people within the company, including highest executives Signup and view all the answers

What type of questions are most useful during an in-person interview, according to researchers?

Behavioral questions Signup and view all the answers

What is the purpose of asking open-ended questions during an in-person interview?

To let the candidate express their personality in answering Signup and view all the answers

What type of questions ask the applicant to describe a specific instance where they demonstrated a desired skill?

Behavioral questions Signup and view all the answers

What is the underlying principle of federal and state laws regarding employment?

Offering equal opportunities to all potential candidates Signup and view all the answers

What is the benefit of asking behavioral questions during an in-person interview?

They reveal a pattern of thinking and problem-solving skills Signup and view all the answers

What is the purpose of the in-person interview, according to Sarah Kessler?

To ask candidates several categories of questions Signup and view all the answers

Which federal law prohibits employment discrimination based on race, color, religion, sex, or national origin?

Title VII of the Civil Rights Act of 1964 Signup and view all the answers

What is the primary purpose of the Equal Pay Act of 1963?

To ensure equal pay for men and women performing substantially equal work Signup and view all the answers

What is the term used to describe the ideal job candidate with a perfect mix of skills, education, and experience?

Purple squirrel Signup and view all the answers

Which federal law prohibits employment discrimination against qualified individuals with disabilities in the private sector and state and local governments?

Title I and Title V of the Americans with Disabilities Act of 1990 Signup and view all the answers

What is the main purpose of the Civil Rights Act of 1991?

To provide monetary damages in cases of intentional employment discrimination Signup and view all the answers

Which federal law protects individuals who are 40 years of age or older from employment discrimination?

The Age Discrimination in Employment Act of 1967 Signup and view all the answers

What is the primary goal of federal laws prohibiting employment discrimination?

To ensure equal opportunities for all potential candidates Signup and view all the answers

Study Notes

Phone Screening

Companies use phone screenings to narrow down the list of candidates before in-person interviews.
Phone screens assess whether a candidate is a good fit for the position and company culture.
Screens may include "homework" questions to gather more information on candidates' backgrounds, values, and personalities.
These questions may be used to test the candidate's ability to think on their feet.

In-Person Interview

In-person interviews are used to further assess candidates who have impressed the company.
Few individuals from the original pool of candidates will make it to the in-person interviews.
The goal of the in-person interview is to get a better sense of how the candidate handles problems, works with people, and learns new skills.

Recruiting

Recruiting is a vital skill for businesses to master, as it involves finding top talent to drive success.
According to Richard Fairbank, CEO of Capital One, "At most companies, people spend 2% of their time recruiting and 75% managing their recruiting mistakes."
60% of CEOs don't believe they have the qualified personnel they need to be successful, and 25% say this lack of key talent prevents them from taking advantage of business opportunities.

Preparing for Recruiting

Before recruiting, it's essential to understand what your staffing needs are.
A needs assessment involves determining the number of employees and skill sets required.
This process should involve consulting with colleagues and keeping the lines of communication open.

Job Description and Person Specification

Create a job description outlining the main tasks and scope of the role.
Develop a person specification, which is a profile of the ideal candidate, including special skills and personality traits.
Consider the minimum level of competency for the role.

Legal Issues in Recruiting

Employers are forbidden by law from discriminating against someone in the hiring process based on age, gender, race, handicap, or sexual orientation.
Federal and state laws prohibit discrimination in hiring, employment, and firing, including Title VII, EPA, ADEA, ADA, and GINA.

Effective Recruiting

Don't look for "purple squirrels" (ideal candidates with the perfect mix of skills, education, and experience).
Use a variety of question types in in-person interviews, including fact-based, situational, stress, and behavioral questions.
Behavioral questions are most useful, as they reveal a pattern of thinking and problem-solving skills.

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Description

Learn about the importance of phone screening in the hiring process, including assessing a candidate's fit with the company culture. Discover how phone screens can help narrow down applicants and prepare for in-person interviews.