Job Design and Organizational Needs Overview

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Questions and Answers

What is the first step an organization should take according to the BCg model?

  • Implement the existing organizational culture.
  • Identify the Target Organization Culture. (correct)
  • Evaluate the effectiveness of management workshops.
  • Establish the current employee performance levels.

How many dimensions of culture does the Boston Consulting Group identify?

  • Seven (correct)
  • Eight
  • Six
  • Five

Which dimension is concerned with the degree of risk-taking supported by the organization?

  • Cautious vs Risk Permitting (correct)
  • Individualistic vs Collaborative
  • Structured vs Flexible
  • Controlling vs Delegating

According to BCg, what should an organization do to align its culture with its strategy?

<p>Set targets for each dimension of culture (B)</p> Signup and view all the answers

What is one of the recommended methods to establish targets for the cultural dimensions?

<p>Workshops with management employees (A)</p> Signup and view all the answers

Why might an organization have multiple sub-cultures?

<p>Because different departments have varying needs (B)</p> Signup and view all the answers

What is one of the critical levers suggested by BCg that influences employee behavior?

<p>Management style (A)</p> Signup and view all the answers

Which dimension reflects how interactions are communicated within the organization?

<p>Diplomatic vs Direct (C)</p> Signup and view all the answers

What is the primary consideration for an organization when deciding which tasks to assign to its employees?

<p>The skills and experience necessary to perform those tasks (B)</p> Signup and view all the answers

What process is referred to when tasks are performed by people outside the organization?

<p>Outsourcing (B)</p> Signup and view all the answers

How are common tasks typically organized within an organization?

<p>Around a standardized job design (D)</p> Signup and view all the answers

What is one method organizations use to ensure employees develop the necessary skills for their tasks?

<p>Specialized training programs or trade schools (B)</p> Signup and view all the answers

What is a potential challenge organizations face as jobs become more specialized?

<p>Ensuring the jobs remain meaningful for employees (A)</p> Signup and view all the answers

What might necessitate an employee to self-develop a new skill set?

<p>A task that requires previously unseen skills (D)</p> Signup and view all the answers

Why do organizations benefit from having specialized jobs, such as an 'accounting associate' or 'state tax specialist'?

<p>It allows for more effective and efficient task performance (D)</p> Signup and view all the answers

What is a common outcome when tasks require a highly specialized skill set within an organization?

<p>Organizations create niche job roles (D)</p> Signup and view all the answers

What are assumptions in an organization primarily responsible for?

<p>Influencing perceptions and behaviors (C)</p> Signup and view all the answers

What characterizes a weak organizational culture?

<p>Frequent personal conflicts among employees (D)</p> Signup and view all the answers

What is a common approach successful organizations take regarding cultural differences?

<p>Encourage alignment with core values (B)</p> Signup and view all the answers

What is one benefit of appropriate delegation of authority in an organization?

<p>Allows faster decision-making. (A)</p> Signup and view all the answers

How does a strong organizational culture affect employee alignment?

<p>Promotes shared norms and attitudes (D)</p> Signup and view all the answers

Why is changing an organization's culture considered challenging?

<p>Culture is deeply embedded in employee perceptions (A)</p> Signup and view all the answers

How does organizational structure contribute to effective workflow integration?

<p>By grouping employees who need to work together. (A)</p> Signup and view all the answers

Which of the following is NOT an aspect of strong organizational culture?

<p>Presence of diverse external cultures (A)</p> Signup and view all the answers

What role do liaisons play in an organization?

<p>They coordinate activities between their group and others. (A)</p> Signup and view all the answers

What is one key element of organization design besides organizational structure?

<p>Integrating and coordinating workflows. (D)</p> Signup and view all the answers

What can be a consequence of a weak organizational culture?

<p>Difficulty in motivating employees (C)</p> Signup and view all the answers

What can be an underlying factor affecting cultural schisms within an organization?

<p>Differences in organizational values (B)</p> Signup and view all the answers

Which approach helps organizations with the integration and coordination of workflows?

<p>Cross Functional Teams (C)</p> Signup and view all the answers

What is a potential drawback of a decreased number of hierarchical levels in an organization?

<p>Possibly overwhelming lower-level managers. (B)</p> Signup and view all the answers

What is a characteristic of task forces in organizational workflows?

<p>They are created to address specific issues temporarily. (B)</p> Signup and view all the answers

Why is it essential for employees working in the same sub-group to coordinate their efforts?

<p>To facilitate easier resolution of task disagreements. (B)</p> Signup and view all the answers

What will likely happen if an employee lacks the necessary knowledge and skill for a job?

<p>Improving Job Characteristics will likely have no effect on their Psychological State. (C)</p> Signup and view all the answers

What is essential for achieving ideal Work Outcomes according to the content provided?

<p>Assessing employees’ satisfaction with their jobs and their psychological states. (B)</p> Signup and view all the answers

What is the primary goal of Job Design?

<p>Balancing job efficiency and employee satisfaction. (C)</p> Signup and view all the answers

Why is clustering jobs into work groups important?

<p>To make it easier for individuals to collaborate and complete tasks. (D)</p> Signup and view all the answers

What does Organizational Structure primarily describe?

<p>The grouping of jobs, delegation of authority, and reporting relationships. (C)</p> Signup and view all the answers

What is a Functional Structure in an organization?

<p>A grouping of jobs that require similar skills and experience together. (D)</p> Signup and view all the answers

Which of the following is NOT a benefit of job clustering into work groups?

<p>A reduction in decision-making authority. (B)</p> Signup and view all the answers

What is a challenge managers face in job design?

<p>Balancing efficiency with meaningful work for employees. (B)</p> Signup and view all the answers

What is a key characteristic of an Agile Organization's structure?

<p>Network of empowered teams with end-to-end accountability (A)</p> Signup and view all the answers

What is the role of managers in an Agile Organization?

<p>To serve as coaches rather than traditional bosses (D)</p> Signup and view all the answers

Which of the following is NOT one of the Five Trademarks of successful Agile Organizations?

<p>Rigid organizational structure with many layers (D)</p> Signup and view all the answers

How do Agile Organizations approach decision-making?

<p>Through rapid decision and learning cycles that encourage risk-taking (D)</p> Signup and view all the answers

What kind of technology is essential for an Agile Organization?

<p>Next-generation enabling technology that facilitates quick reactions (B)</p> Signup and view all the answers

What motivates employees in an Agile Organization?

<p>A culture that emphasizes intrinsic motivation (D)</p> Signup and view all the answers

What aspect do Agile Organizations prioritize in team evaluations?

<p>Feedback from team members and overall team achievements (D)</p> Signup and view all the answers

What is a 'North Star' in the context of Agile Organizations?

<p>Clear organizational goals that guide teams (A)</p> Signup and view all the answers

Flashcards

Task Assignment

The process of deciding which tasks should be completed by which individuals in an organization.

Skills and Experience

The knowledge, abilities, and experience needed to successfully perform tasks.

Outsourcing

Assigning tasks to people or companies outside the organization.

Employee Skills Acquisition

The methods through which employees acquire necessary skills.

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Standard Job

A set of related tasks performed by an employee requiring a specific skill-set.

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Specialized Job

A job focused on a particular part of a task or process, requiring advanced skills to achieve high efficiency.

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Organizational Growth

The expansion and complexity of an organization's structure and functions.

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Job Meaningfulness

The extent to which a job provides employees with a sense of purpose, impact, and satisfaction.

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Contingency Factors

Factors like employee knowledge, skill, desire for growth, and job satisfaction that influence the impact of job design on employee outcomes.

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Psychological States

Experiences of employees concerning their work, such as feeling meaningfulness, responsibility, and impact.

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Job Design

The process of organizing work into tasks and jobs to increase organizational efficiency and employee job satisfaction.

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Work Outcomes

Results of job design, including employee performance, satisfaction, and motivation.

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Functional Structure

Organizational structure where similar jobs are grouped together, reporting to a single leader.

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Organizational Structure

The arrangement of jobs into groups, authority delegation, and reporting relationships in an organization.

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Job Characteristics

Elements like skill variety, task identity, and task significance that shape a job's design and effect on workers.

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Work Groups

Groups of employees focused on a common goal or set of tasks.

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Appropriate Delegation

Distributing decision-making authority to the individuals or teams most knowledgeable and positioned to make faster, more reliable decisions, maintaining responsibility for outcomes.

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Span of Control

The number of subordinates a manager directly oversees.

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Organizational Structure

The framework that defines how tasks are divided, grouped, and coordinated within an organization.

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Workflow Integration/Coordination

The process of aligning and synchronizing work activities across various parts and teams in an organization to assure effective workflow.

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Liaisons

Individuals assigned to coordinate activities between different groups or departments within an organization.

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Task Forces

Temporary teams assembled to address specific projects or problems.

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Cross-Functional Teams

Teams composed of members from different functional departments of an organization.

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Integrating Roles

Specific roles dedicated to ensuring alignment and coordination among various individuals and departments; they promote collaboration and integration.

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Organizational Culture

The shared assumptions, values, and norms that influence employee behavior in an organization.

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Weak Culture

An organizational culture where there's a lack of uniformity in beliefs and values, making it harder to align employees with organizational goals.

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Strong Culture

An organizational culture where the majority of employees share similar values, beliefs, and activities.

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Organizational Assumptions

Underlying, taken-for-granted thoughts that determine perceptions, actions, and feelings within an organization.

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Cultural Differences

Differences in values, beliefs, and behaviors among employees, sometimes rooted in ethnicity, religion, or other factors.

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Cultural Schism

A deep division or conflict caused by significant cultural differences within an organization.

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Changing Organizational Culture

The process of altering a company's values, beliefs, and norms to align with business objectives.

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Alignment with Core Values

Ensuring employees understand and support the core principles of an organization.

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Target Organization Culture

The desired culture an organization aims to achieve to align with its strategy.

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BCG 7 Dimensions of Culture

Seven aspects of organizational culture that impact strategy alignment, analyzed as Structured/Flexible, Controlling/Delegating, Cautious/Risk Permitting, Thinking/Doing, Diplomatic/Direct, Individualistic/Collaborative, and Internal/External.

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Strategy-Specific Behaviors

Actions and attitudes that are critical for implementing an organization's strategy.

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Culture Alignment with Strategy

Matching organizational culture to its strategic goals.

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Critical Levers for Culture Change

Key factors influencing employee behavior and shaping organizational culture.

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Sub-cultures

Different cultural values within a single organization, often distinct departments or business units.

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Culture Change Process

The actions taken to shift a company's current culture toward a target culture.

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Workshop for Culture Target Setting

Meetings with management to establish targets for cultural dimensions.

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Agile Organization

A network of teams with a people-centered culture, focused on rapid learning, fast decision-making, and cocreating value for stakeholders. Teams are empowered and prioritize goals.

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North Star

Clear organizational goals that help teams self-identify and align projects.

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Empowered Teams

Autonomous teams with end-to-end accountability, limited hierarchy and no middle management in a flat organizational structure.

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Rapid Learning Cycles

Encourages risk-taking, quick feedback, and continuous development to learn quickly from mistakes.

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Dynamic People Model

A passionate culture that focuses on intrinsic motivation, non-monetary awards, and developing employee expertise to support the agile working style.

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Enabling Technology

Integrated technology used to quickly spot opportunities/challenges and react; full transparency of information is essential to quickly unlock value for business and stakeholders.

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Manager's Role (Agile)

Coaching and guiding team members, not bossing them; supporting the success of the team over individual success.

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Performance Feedback (Agile)

Performance review encompassing input from team members and the team's overall achievements to understand team and individual success.

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Study Notes

Organization Needs for "Right Work"

  • Organizations need to identify all tasks required for completing "Right Work".
  • Some tasks may be outsourced, while others need internal employees.
  • Tasks are assigned based on required skills and experience.
  • Common tasks have established skill requirements.
  • Skills are acquired through training programs, trade schools, apprenticeships, or self-development.
  • Jobs are typically designed around tasks needing common skills (e.g., accounting associate).
  • Specialized roles emerge with increased complexity (e.g., state tax specialist).
  • Job design needs to balance efficiency with employee motivation.

Effective Job Design

  • A job should be reasonably achievable by an individual.
  • Historically, job simplification was prioritized for maximum efficiency.
  • The Job Characteristics Model considers several factors for better job design.
  • Skill variety: Using a range of skills.
  • Task identity: Completing a whole task.
  • Task significance: Impacting others.
  • Autonomy: Freedom in scheduling and task performance.
  • Feedback: Receiving clear performance information.
  • Contingency factors (pre-conditions) are essential. An employee's knowledge, skill, and motivation are crucial for a successful job.

Organizational Structure and Workflow

  • Organizational structure groups jobs into work groups for better collaboration and accountability.
  • Functional Structure groups jobs sharing similar skills.
  • Divisional Structure groups jobs focused on products, customer groups, or geographic areas.
  • Matrix Structure groups jobs by function and division jointly.
  • Span of control: Number of direct reports to a manager.
  • Hierarchy Levels: Number of management levels.
  • Coordination & Integration of workflows: Crucial for organizations to function efficiently.

Methods for Integrating and Coordinating.

  • Liaisons: Individuals coordinating activities between different groups.
  • Task Forces: Temporary teams to address specific projects.
  • Cross-functional Teams: Ongoing teams for key activities.
  • Integrating Roles: Individuals coordinating activities with multiple groups.

Organization Culture

  • Organization culture: Norms, beliefs, values and attitudes shared by employees.
  • Dimensions and levels of organization culture (content, consensus, feelings intensity, level of observability)
  • Culture must align with organization goals and strategy.
  • Strong cultures: Shared norms, values, beliefs, and attitudes by employees.
  • Weak cultures lack uniformity.

Changing an Organization Culture

  • Identifying the "Target Organization Culture".
  • Boston Consulting Group (BCG) dimensions of culture (e.g., structured, flexible, controlling, etc.) guide aligning with strategy.
  • Seven critical levers to influence employee behavior for developing target culture: Leadership, People & Development, Performance Management, Informal Interactions, Organization Design, Resources & Tools, Values.
  • Agile Organizations adapt quickly to change - a model of team-based, flexible structures, rapid decision, and empowerment. Features of this model: "North Star", Empowered Teams, Rapid Decision & Learning, Dynamic People, Next-Generation Tech,

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