Work Design Overview

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Questions and Answers

Which of the following is NOT a major work design perspective discussed in the text?

  • Job Crafting (correct)
  • Time and Motion Studies
  • Scientific Management
  • Job Demands-Control-Support Model

Early work design theories focused solely on maximizing efficiency and minimizing costs, without considering employee well-being.

True (A)

What is the primary goal of work design?

To determine the framework conditions for employee work performance.

The concept of "______" by Frederick Taylor involved breaking down work tasks into their simplest components.

<p>scientific management</p> Signup and view all the answers

According to Herzberg's two-factor theory, which of the following is considered a motivator?

<p>Challenging tasks (C)</p> Signup and view all the answers

The job characteristics model and the demand-control model emphasize the importance of employee control and variety in work design.

<p>True (A)</p> Signup and view all the answers

Match the following historical figures with their respective contributions to work design:

<p>Frederick Taylor = Scientific Management Frank and Lillian Gilbreth = Time and Motion Studies Henry Ford = Mass production and assembly line Elton Mayo = Human relations movement</p> Signup and view all the answers

Sociotechnical Systems Theory suggests that social and technical systems should be developed separately for optimal results.

<p>False (B)</p> Signup and view all the answers

What was a major drawback of early work design approaches?

<p>Increased stress and alienation from work (D)</p> Signup and view all the answers

Which of the following is NOT a major approach in work design theory according to Morgeson et al. (2013)?

<p>Cognitive Behavioral Therapy (D)</p> Signup and view all the answers

What is the core idea behind the scientific management approach to work design?

<p>Breaking work into specialized and simplified jobs to increase efficiency and productivity.</p> Signup and view all the answers

Modern work design theories are primarily concerned with maximizing efficiency and minimizing costs.

<p>False (B)</p> Signup and view all the answers

What is the primary assumption of the Social Information Processing Perspective?

<p>Meaning is socially constructed.</p> Signup and view all the answers

How did the work design used in Henry Ford’s Model T production demonstrate the potential drawbacks of early approaches?

<p>The work design resulted in a high level of stress and alienation for employees, despite the significant increase in productivity.</p> Signup and view all the answers

The ______ approach to work design aims to align work with higher-order needs of employees, focusing on humane work design.

<p>job enrichment</p> Signup and view all the answers

The ______ of Human Relations at the Tavistock Institute led to the development of Sociotechnical Systems Theory.

<p>Tavistock Institute</p> Signup and view all the answers

Which of the following is NOT a design recommendation based on Sociotechnical Systems Theory?

<p>Employees should have limited control over their work environment. (C)</p> Signup and view all the answers

Match the following work design theories with their key proponents:

<p>Job Characteristics Model = Hackman &amp; Oldham Demand-Control Model = Karasek Motivator-Hygiene Theory = Herzberg Scientific Management = Taylor &amp; Gilbreth</p> Signup and view all the answers

What is a key characteristic of the job characteristics model?

<p>Prioritizing task variety and autonomy (B)</p> Signup and view all the answers

Match the following theories with their key assumptions:

<p>Herzberg's Two-Factor Theory = Motivators and Hygiene Factors Sociotechnical Systems Theory = Alignment of social and technical systems Social Information Processing Perspective = Meaning is socially constructed</p> Signup and view all the answers

What is the main focus of the demand-control model?

<p>The relationship between job demands, control, and employee stress and well-being.</p> Signup and view all the answers

According to Social Information Processing Theory, objective working conditions are more important than social information in shaping individuals' perceptions and reactions to work.

<p>False (B)</p> Signup and view all the answers

In what two ways does the social environment influence individuals according to Social Information Processing Theory?

<ol> <li>Constructing meaning about uncertain organizational features and events.</li> <li>Making certain information more salient and directing attention.</li> </ol> Signup and view all the answers

The ______ theory argues that employees are motivated by factors related to the work itself, such as achievement and recognition, while other factors like salary and working conditions act as hygiene factors.

<p>Motivator-Hygiene</p> Signup and view all the answers

The Job Demands-Control-Support Model argues that increasing work demands always leads to a reduction in job satisfaction.

<p>False (B)</p> Signup and view all the answers

Which of the following is NOT a core element of the Job Demands-Resources Model?

<p>Job Control (D)</p> Signup and view all the answers

What does the mechanistic model of job design assume about work efficiency?

<p>The mechanistic model assumes that work efficiency increases by simplifying, specializing, and repeating tasks.</p> Signup and view all the answers

The ______ model of job design suggests that job satisfaction can be increased by enriching work through task variety.

<p>motivational</p> Signup and view all the answers

Match each work design model with its primary focus:

<p>Mechanistic Model = Work efficiency through simplification and repetition Motivational Model = Job satisfaction through task enrichment Perceptual Model = Minimizing errors and mental overload Biological Model = Reducing physical discomfort and strain</p> Signup and view all the answers

According to the Job Characteristics Model, which of the following is a key factor in determining job satisfaction?

<p>Task Identity (C)</p> Signup and view all the answers

The Job Characteristics Model is an example of an interdisciplinary model of work design.

<p>False (B)</p> Signup and view all the answers

What is a key difference between the Job Demands-Control-Support Model and the Job Demands-Resources Model?

<p>The Job Demands-Resources Model expands on the Job Demands-Control-Support Model by highlighting the role of various job resources beyond just control and support in fostering well-being and reducing stress.</p> Signup and view all the answers

Which of the following is NOT a core job characteristic identified in the job characteristics model?

<p>Job Security (C)</p> Signup and view all the answers

According to the job characteristics model, high growth need strength (GNS) moderates the relationship between job characteristics and outcomes, meaning that individuals with higher GNS will experience a stronger relationship between these factors.

<p>True (A)</p> Signup and view all the answers

What are the three critical psychological states that the job characteristics model suggests are influenced by the five core job characteristics?

<p>The three critical psychological states are experienced meaningfulness of the work, experienced responsibility for outcomes of the work, and knowledge of the actual results of the work activities.</p> Signup and view all the answers

The motivational potential score (MPS) is calculated by multiplying the average of [BLANK] by autonomy and job feedback.

<p>skill variety, task identity, and task significance</p> Signup and view all the answers

Which of the following is NOT a desired outcome variable linked to the three critical psychological states in the job characteristics model?

<p>Productivity and efficiency (B)</p> Signup and view all the answers

Match the following job characteristics with their definitions:

<p>Skill Variety = The degree to which a job requires different activities and skills. Task Identity = The degree to which a job requires completing a whole and identifiable piece of work. Task Significance = The degree to which a job has a substantial impact on the lives of others. Autonomy = The degree to which a job provides freedom, independence, and discretion to the employee. Feedback from the Job = The degree to which carrying out the work activities provides direct and clear information about the employee's effectiveness.</p> Signup and view all the answers

Research has consistently shown that jobs with a high MPS always lead to higher motivation than jobs with a lower MPS.

<p>False (B)</p> Signup and view all the answers

What is the main conclusion of the meta-analysis by Loher et al. (1985) regarding the relationship between job characteristics, job satisfaction, and GNS?

<p>The meta-analysis found that job characteristics are related to job satisfaction and that this relationship is stronger for employees with higher GNSs.</p> Signup and view all the answers

According to the job demand-control model, which type of job is characterized by low demands and high job control?

<p>Low Strain (B)</p> Signup and view all the answers

The job demand-control model was developed by ______ in 1979.

<p>Robert Karasek</p> Signup and view all the answers

The job demand-control-support model is an extension of the original job demand-control model, incorporating the additional resource of social support.

<p>True (A)</p> Signup and view all the answers

Describe the 'strain hypothesis' as formulated by the job demand-control model.

<p>The strain hypothesis posits that job strain increases as job demands escalate, regardless of the level of job control.</p> Signup and view all the answers

Match the following job types with their corresponding characteristics based on the job demand-control model:

<p>Passive = Low demands, low job control Low Strain = Low demands, high job control High Strain = High demands, low job control Active = High demands, high job control</p> Signup and view all the answers

Which of the following is NOT a core hypothesis of the job demand-control model?

<p>Social Support Hypothesis (A)</p> Signup and view all the answers

The job demand-control-support model proposes that ______ can buffer the negative effects of high stress.

<p>social support</p> Signup and view all the answers

High job demands are more likely to lead to job strain when job control is also high.

<p>False (B)</p> Signup and view all the answers

Flashcards

Job Characteristics Model

A theory that outlines how job characteristics influence employees' psychological states and outcomes.

Demand-Control Model

A model proposing that job demands and control affect stress and well-being.

Psychological States

The mental conditions influenced by job characteristics, affecting attitudes and behaviors.

Job Satisfaction

A positive emotional response to one's job and role in the workplace.

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Scientific Management

An approach focusing on task specialization to increase efficiency in the workplace.

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Job Enrichment Approaches

Methods to enhance job roles by meeting higher-order employee needs.

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Motivator-Hygiene Theory

Herzberg's theory that distinguishes factors causing job satisfaction from those preventing dissatisfaction.

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Interdisciplinary Model of Job Design

A model integrating various perspectives to enhance job design through multiple disciplines.

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Work Design

The content and organization of work tasks and responsibilities.

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Job Demands-Control-Support Model

A model emphasizing the balance of job demands with control and support to enhance well-being.

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Job Demands-Resources Model

A model that highlights the resources available to meet job demands.

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Job Crafting

The process where individuals shape their work roles according to personal needs.

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Time and Motion Studies

Analyses aimed at optimizing work tasks and reducing time needed.

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Humanistic Approach

A more holistic perspective on work design prioritizing employee well-being.

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Holistic Approach

An approach in work design considering the complete work environment and individual needs.

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Self-actualization

The drive people have to realize their full potential and aspirations.

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Motivators

Job factors that satisfy individual aspirations and drive them to perform better.

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Hygiene factors

Elements in the work environment that prevent dissatisfaction but do not motivate.

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Socio-technical systems theory

The idea that social and technical systems should be designed together for optimal workplace results.

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Autonomy in tasks

Designing tasks in a way that employees can perform them independently while being interdependent.

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Social Information Processing Theory

The theory that individuals form meanings based on their social contexts and information.

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Impact of social cues

Social signals that influence how individuals perceive and react to the work environment.

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Job Demand-Control Model

A model distinguishing between job demands and job control, affecting stress levels.

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Low Strain Job

A job with low demands and high control, allowing for less stress and more autonomy.

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High Strain Job

A job characterized by high demands and low control, leading to potential stress.

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Passive Job

A job with low demands and low control; few challenges and no decision-making power.

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Active Job

A job with high demands and high control, where employees can manage stress effectively.

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Strain Hypothesis

The idea that strain increases as job demands increase, impacting well-being.

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Buffer Hypothesis

The concept that job control acts as a buffer against the negative impacts of stress.

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Job Characteristics

Five core aspects of a job that influence motivation: skill variety, task identity, task significance, autonomy, and feedback.

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Motivational Potential Score (MPS)

A calculated index combining job characteristics to evaluate job motivational potential.

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Growth Need Strength (GNS)

An individual's desire for personal growth that affects how job characteristics influence outcomes.

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Job Performance Outcomes

Desired results from jobs, such as high motivation, quality work, satisfaction, low absenteeism

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Additive Combination

A method of predicting outcomes in jobs by adding up job characteristics instead of averaging.

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Meta-Analysis

A study reviewing multiple studies to confirm relationships between job characteristics and psychological states.

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Differentiable Job Characteristics

The concept that different job traits uniquely affect psychological and behavioral outcomes.

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Mechanistic Model

A work design model that prioritizes efficiency through simplification and specialization of tasks.

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Motivational Model

A model suggesting that enriching work through variety increases employee motivation and satisfaction.

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Perceptual Model

A model claiming that reducing information processing demands minimizes errors and overload.

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Biological Model

A model that states lower physical demands and attention to posture reduce discomfort and fatigue.

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Study Notes

Work Design

  • Work design is the content and organization of work tasks, activities, relationships, and responsibilities.
  • The study investigates work design's history and major approaches.
  • Key models such as the job demands-control-support model are examined.
  • Job crafting, a concept where employees actively shape their work, is discussed.
  • Four strategies of job crafting are detailed:
    • Increase structural resources
    • Increase social resources
    • Increase challenging requirements
    • Decrease obstructive demands

History of Work Design

  • Early work design focused on efficiency, such as Taylor's scientific management and Gilbreth's time-motion studies.
  • Modern approaches are more humanistic and holistic.
  • Important theories include the job characteristics model and the demand-control model, which consider job characteristics' impact on psychological states and employee attitudes.

Major Work Design Perspectives

  • Scientific management: Focuses on optimizing work tasks for efficiency.
  • Job enrichment: Aims to align work with higher-order needs.
  • Sociotechnical systems theory: Emphasizes integrating social and technical systems for optimal results and employee autonomy.
  • Social information processing perspective: Highlights the social construction of meaning in work and its impact on individuals.
  • Job demands-control-support and job demands-resources models focus on job demands and resources' role in stress response and employee well-being.
  • Interdisciplinary model combines different perspectives for a holistic view.

Job Characteristics Model

  • Identifies five core job characteristics (skill variety, task identity, task significance, autonomy, feedback) linked to psychological states and desired outcomes.
  • A higher motivational potential score (MPS) is associated with better outcomes.

Job Demand-Control Model

  • Two key factors: job demands and job control.
  • Strain hypothesis: High demands and low control lead to higher strain.
  • Buffer hypothesis: Job control helps buffer strain caused by demands.
  • Social support can be included as another crucial dimension.
  • Leads to different job classifications (passive, low strain, active, high strain.)

SMART Work Design

  • Integrates previous research for a comprehensive model.
  • Addresses four key areas: stimulating, mastery, agency, and tolerable demands.

Job Crafting

  • Employees take initiative and actively shape their work.
  • Includes three types of crafting: task, relational, and cognitive crafting.
  • Strategies: increasing structural resources, social resources, challenging requirements, and decreasing obstructive demands.

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