Quality Chapter 7
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Questions and Answers

In RCA, what is the purpose of using a timeline?

  • To evaluate employee performance
  • To prioritize financial investments
  • To track the history of events leading to a problem (correct)
  • To generate product specifications

What is the primary purpose of Root Cause Analysis (RCA)?

  • Improve marketing strategies
  • Reduce employee training costs
  • Identify the true underlying cause of a problem (correct)
  • Increase product sales

Which RCA tool is also known as a fishbone diagram?

  • Current reality tree
  • Interrelationship digraph
  • Cause-and-effect diagram (correct)
  • Control chart

A Gantt chart is commonly used as a tool in Root Cause Analysis.

<p>False (B)</p> Signup and view all the answers

The primary objective of the Kepner-Tregoe process is to brainstorm potential causes without validating them with data.

<p>False (B)</p> Signup and view all the answers

What is the final step in the Kepner-Tregoe process?

<p>Validating potential causes with data (D)</p> Signup and view all the answers

The Risk Priority Number (RPN) is used to prioritize:

<p>Potential failures based on severity, occurrence, and detection (B)</p> Signup and view all the answers

The 'Five Whys' methodology requires extensive training and resources to implement effectively.

<p>False (B)</p> Signup and view all the answers

The term “Corrective Action” refers to:

<p>Measures taken to eliminate the root cause of a detected problem (C)</p> Signup and view all the answers

The Apollo methodology focuses on identifying causes by asking:

<p>&quot;Caused by?&quot; (A)</p> Signup and view all the answers

Using the 'Five Whys' methodology requires asking 10 'why?' questions to effectively identify the root cause of a problem.

<p>False (B)</p> Signup and view all the answers

Which of the following is a common RCA methodology?

<p>Kepner-Tregoe (C)</p> Signup and view all the answers

A Corrective Action/Preventive Action (CPA) plan is primarily focused on reacting to issues rather than preventing their recurrence.

<p>False (B)</p> Signup and view all the answers

Which of the following is NOT a tool used in Root Cause Analysis?

<p>Gantt chart (D)</p> Signup and view all the answers

An Interrelationship digraph is most suitable for visualizing the cause-and-effect relationships between different factors.

<p>True (A)</p> Signup and view all the answers

In the Kepner-Tregoe approach, what is the focus of the first step?

<p>Defining the problem through “is” and “is not” questions (C)</p> Signup and view all the answers

The main objective of a Corrective Action/Preventive Action (CPA) plan is to:

<p>Prevent recurrence of a known issue (B)</p> Signup and view all the answers

Which step is critical in validating the root cause identified in the Apollo methodology?

<p>Testing hypotheses with data (D)</p> Signup and view all the answers

In Root Cause Analysis (RCA), using a timeline helps in forecasting future potential problems.

<p>False (B)</p> Signup and view all the answers

The Apollo methodology emphasizes the importance of testing hypotheses with data to validate the identified root cause.

<p>True (A)</p> Signup and view all the answers

The main purpose of Root Cause Analysis (RCA) is to uncover the symptoms rather than the actual underlying cause of a problem.

<p>False (B)</p> Signup and view all the answers

Which tool is most useful for visualizing how different factors influence each other?

<p>Interrelationship digraph (B)</p> Signup and view all the answers

The Risk Priority Number (RPN) is used to prioritize potential failures solely based on their occurrence.

<p>False (B)</p> Signup and view all the answers

What is the primary advantage of using the Five Whys methodology?

<p>It is simple and quick to implement (C)</p> Signup and view all the answers

The “Five Whys” methodology is best described as:

<p>A method for identifying the root cause by repeatedly asking 'why?' (B)</p> Signup and view all the answers

Flashcards

Capital of France (example flashcard)

Paris

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