Operations Management and Quality - Chapter 7 Quiz
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Questions and Answers

Which term refers to the product’s ability to satisfy a human want or need?

  • High-Contact System
  • Utility (correct)
  • Operations Capability
  • Make-to-Stock Operations

    • What is the systematic direction and control of the activities that transform resources into finished products that create value for and provide benefits to customers called?

  • Capacity Planning
  • Make-to-Order Operations
  • Operations Management (correct)
  • Service Operations

    • In which type of system is the customer part of the system during service delivery?

  • Low-Contact System (correct)
  • Make-to-Stock Operations
  • Goods Production Processes
  • Location Planning

    • What refers to the level of customer contact in which the customer need not be part of the system to receive the service?

    <p>Low-Contact System</p> Signup and view all the answers

    What is the special ability that production does especially well to outperform the competition called?

    <p>Operations Capability</p> Signup and view all the answers

    What are the three kinds of utility that operations processes provide for adding customer value?

    <p>Form, place, and time</p> Signup and view all the answers

    Which activities are required for operations control?

    <p>Quality control and inventory management</p> Signup and view all the answers

    What is the main focus of total quality management?

    <p>Customer satisfaction and continuous improvement</p> Signup and view all the answers

    How does a supply chain strategy differ from traditional strategies for coordinating operations among firms?

    <p>It integrates processes across multiple organizations rather than focusing on individual firm's operations</p> Signup and view all the answers

    What are the major factors considered in operations planning?

    <p>Supply chain management, demand forecasting, and inventory control</p> Signup and view all the answers

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