10 Questions
Which term refers to the product’s ability to satisfy a human want or need?
Utility
What is the systematic direction and control of the activities that transform resources into finished products that create value for and provide benefits to customers called?
Operations Management
In which type of system is the customer part of the system during service delivery?
Low-Contact System
What refers to the level of customer contact in which the customer need not be part of the system to receive the service?
Low-Contact System
What is the special ability that production does especially well to outperform the competition called?
Operations Capability
What are the three kinds of utility that operations processes provide for adding customer value?
Form, place, and time
Which activities are required for operations control?
Quality control and inventory management
What is the main focus of total quality management?
Customer satisfaction and continuous improvement
How does a supply chain strategy differ from traditional strategies for coordinating operations among firms?
It integrates processes across multiple organizations rather than focusing on individual firm's operations
What are the major factors considered in operations planning?
Supply chain management, demand forecasting, and inventory control
Test your understanding of key concepts from chapter seven of Business Essentials 9e Ebert/Griffin, which covers topics such as the meaning of production or operations, utility provided by operations processes, operations capabilities for different business strategies, and factors considered in operations planning.
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