Podcast
Questions and Answers
Which term refers to the product’s ability to satisfy a human want or need?
Which term refers to the product’s ability to satisfy a human want or need?
- High-Contact System
- Utility (correct)
- Operations Capability
- Make-to-Stock Operations
What is the systematic direction and control of the activities that transform resources into finished products that create value for and provide benefits to customers called?
What is the systematic direction and control of the activities that transform resources into finished products that create value for and provide benefits to customers called?
- Capacity Planning
- Make-to-Order Operations
- Operations Management (correct)
- Service Operations
In which type of system is the customer part of the system during service delivery?
In which type of system is the customer part of the system during service delivery?
- Low-Contact System (correct)
- Make-to-Stock Operations
- Goods Production Processes
- Location Planning
What refers to the level of customer contact in which the customer need not be part of the system to receive the service?
What refers to the level of customer contact in which the customer need not be part of the system to receive the service?
What is the special ability that production does especially well to outperform the competition called?
What is the special ability that production does especially well to outperform the competition called?
What are the three kinds of utility that operations processes provide for adding customer value?
What are the three kinds of utility that operations processes provide for adding customer value?
Which activities are required for operations control?
Which activities are required for operations control?
What is the main focus of total quality management?
What is the main focus of total quality management?
How does a supply chain strategy differ from traditional strategies for coordinating operations among firms?
How does a supply chain strategy differ from traditional strategies for coordinating operations among firms?
What are the major factors considered in operations planning?
What are the major factors considered in operations planning?
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