ITIL Processes and Characteristics
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Questions and Answers

What is a characteristic of a process in ITIL?

  • It is a position within a function
  • It responds to a specific event (correct)
  • It is a type of service improvement
  • It is a self-contained unit of work

    • What is another characteristic of a process in ITIL?

  • It is a type of service delivery metric
  • It produces a specific and measurable result (correct)
  • It is a type of role within a function
  • It is a function responsible for a specific outcome

    • What is a key aspect of a process in ITIL?

  • It is a function that performs a specific activity
  • It is responsible for a specific service
  • It is measurable with metrics like performance (correct)
  • It is a type of role within a process

    • What is a characteristic of a process in ITIL, in terms of trigger?

    <p>It responds to a specific event</p> Signup and view all the answers

    What is a key benefit of a process in ITIL?

    <p>It creates value for the customer</p> Signup and view all the answers

    What is a key aspect of a process in ITIL, in terms of outcome?

    <p>It produces a specific and measurable result</p> Signup and view all the answers

    Who is responsible for planning and coordinating activities in the process?

    <p>Process Manager</p> Signup and view all the answers

    What is the primary goal of governance in ITIL?

    <p>To maximize the creation of value to the business</p> Signup and view all the answers

    What is the role of the Process Practitioner in the process?

    <p>To carry out one or more activities in the process</p> Signup and view all the answers

    What is the purpose of governance in ITIL?

    <p>To ensure fairness and transparency</p> Signup and view all the answers

    Who is responsible for monitoring and reporting on process performance?

    <p>Process Manager</p> Signup and view all the answers

    What is the outcome of effective governance in ITIL?

    <p>Maximizing the creation of value to the business</p> Signup and view all the answers

    What is a characteristic of Financial Capital?

    <p>It is money ready for investment or the ability to borrow</p> Signup and view all the answers

    What is an example of Infrastructure?

    <p>Server rooms</p> Signup and view all the answers

    What is a characteristic of Applications?

    <p>It can be off-the-shelf or custom software</p> Signup and view all the answers

    What is an example of Information?

    <p>Email lists</p> Signup and view all the answers

    What is a characteristic of People?

    <p>It is a labor that can be procured quickly to accomplish tasks</p> Signup and view all the answers

    What is a characteristic of Management?

    <p>It is a fusion of other capabilities</p> Signup and view all the answers

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