18 Questions
What is a characteristic of a process in ITIL?
It responds to a specific event
What is another characteristic of a process in ITIL?
It produces a specific and measurable result
What is a key aspect of a process in ITIL?
It is measurable with metrics like performance
What is a characteristic of a process in ITIL, in terms of trigger?
It responds to a specific event
What is a key benefit of a process in ITIL?
It creates value for the customer
What is a key aspect of a process in ITIL, in terms of outcome?
It produces a specific and measurable result
Who is responsible for planning and coordinating activities in the process?
Process Manager
What is the primary goal of governance in ITIL?
To maximize the creation of value to the business
What is the role of the Process Practitioner in the process?
To carry out one or more activities in the process
What is the purpose of governance in ITIL?
To ensure fairness and transparency
Who is responsible for monitoring and reporting on process performance?
Process Manager
What is the outcome of effective governance in ITIL?
Maximizing the creation of value to the business
What is a characteristic of Financial Capital?
It is money ready for investment or the ability to borrow
What is an example of Infrastructure?
Server rooms
What is a characteristic of Applications?
It can be off-the-shelf or custom software
What is an example of Information?
Email lists
What is a characteristic of People?
It is a labor that can be procured quickly to accomplish tasks
What is a characteristic of Management?
It is a fusion of other capabilities
Test your knowledge of ITIL processes and their characteristics. This quiz covers the definition of a process, its characteristics, and how they contribute to producing value for the customer. Assess your understanding of ITIL's 27 distinct processes and their outcomes.
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