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ITIL Process Characteristics
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ITIL Process Characteristics

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Questions and Answers

Financial capital includes money ready for investment and the ability to borrow.

True

Infrastructure includes only hardware and software.

False

Applications include only custom software developed in-house.

False

Information includes only customer spending habits.

<p>False</p> Signup and view all the answers

People can be acquired quickly using headhunters, but they are not a commodity that can be procured quickly to accomplish tasks.

<p>False</p> Signup and view all the answers

Management is easy to find and can be developed quickly.

<p>False</p> Signup and view all the answers

Organization can be copied from another company's blueprint.

<p>False</p> Signup and view all the answers

Processes can be developed without any guidance or framework.

<p>False</p> Signup and view all the answers

Knowledge is a separate capability from People and Information.

<p>True</p> Signup and view all the answers

Tangible assets can be developed or grown over time.

<p>False</p> Signup and view all the answers

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