20 Questions
Which certification exam is not covered in this course?
ITIL 4 Practitioner Certification Exam
What is the purpose of this course?
To introduce the main concepts of ITIL 4
When must training courses for the ITIL 4 Foundation Certification be sold with the certification voucher included?
As of November 1st, 2019
Where can you buy the full ITIL 4 training course?
At deontrain.com
What is the next step after deciding that ITIL 4 is right for you?
Earning the ITIL 4 Foundation Certification
Which certification exam is the course designed to prepare you for?
ITIL 4 Foundation Certification Exam
When should you buy the full ITIL 4 training course?
After earning your ITIL 4 Foundation Certification
What is the main purpose of this course?
To introduce the main concepts of ITIL 4
Where can you purchase the full ITIL 4 training course?
On deontrain.com
What is the time duration of this course?
1 hour and 45 minutes
Which of the following best describes the ITIL® 4 Foundation Certification?
A certification that validates knowledge of ITIL® terminology and basic concepts
What is the core component of ITIL®?
A collection of best practices in IT service management
What are some benefits of adopting ITIL®?
Improved quality, cost saving, and better governance
What does ITIL® stand for?
Information Technology Infrastructure Library
What is the main purpose of the ITIL® 4 Foundation Certification?
To certify knowledge of ITIL® terminology and concepts
Which of the following best describes the changes in ITIL 4?
ITIL 4 has reorganized and restructured the framework to prioritize value generation.
What will ITSM practitioners who've already adopted ITIL V3 need to do with the changes in ITIL 4?
They need to anticipate the impact the changes will have on their existing ITSM processes.
What is the impact of the changes in ITIL 4 on organizations that have never used ITIL before?
The changes will mean little relative to previous ITIL incarnations.
What is the main focus of the reorganized ITIL 4 framework?
To provide more guidance on how to realize value creation through the service value system.
What will new students of ITIL need to do in relation to ITIL 4?
They need to familiarize themselves with the ITIL 4 qualifications and exam process.
Study Notes
ITIL 4 Certification and Course
- The course is designed to prepare students for the ITIL 4 Foundation Certification exam.
- The ITIL 4 Foundation Certification is an entry-level certification that provides a broad understanding of the ITIL framework.
Course Details
- The full ITIL 4 training course can be purchased online.
- Training courses for the ITIL 4 Foundation Certification must be sold with the certification voucher included.
- The course duration is not specified.
ITIL Framework and Benefits
- ITIL stands for Information Technology Infrastructure Library.
- The core component of ITIL is a set of best practices for IT service management.
- Adopting ITIL can bring several benefits, including improved IT services, increased efficiency, and better customer satisfaction.
ITIL 4 Updates and Impact
- The ITIL 4 framework has undergone significant changes from ITIL V3.
- ITSM practitioners who have already adopted ITIL V3 will need to adapt to the changes in ITIL 4.
- Organizations that have never used ITIL before will need to adopt the new framework to reap its benefits.
- The main focus of the reorganized ITIL 4 framework is on providing a more holistic approach to IT service management.
Next Steps
- After deciding that ITIL 4 is right for you, the next step is to purchase the full ITIL 4 training course.
- New students of ITIL will need to adapt to the changes in ITIL 4.
Test your knowledge of ITIL 4 service management principles with this quiz. Assess your understanding of the ITIL 4 framework and its role in IT service management.
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