ITIL 4 Service Management Principles Quiz
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Questions and Answers

Which certification exam is not covered in this course?

  • ITIL 4 Specialist Certification Exam
  • ITIL 4 Master Certification Exam
  • ITIL 4 Foundation Certification Exam
  • ITIL 4 Practitioner Certification Exam (correct)

    • What is the purpose of this course?

  • To introduce the main concepts of ITIL 4 (correct)
  • To teach you everything you need to know about ITIL 4
  • To provide a complete study solution for the ITIL 4 Foundation Certification Exam
  • To prepare you for the ITIL 4 Practitioner Certification Exam

    • When must training courses for the ITIL 4 Foundation Certification be sold with the certification voucher included?

  • As of December 1st, 2019
  • As of January 1st, 2020
  • As of November 1st, 2019 (correct)
  • As of October 1st, 2019

    • Where can you buy the full ITIL 4 training course?

    <p>At deontrain.com</p> Signup and view all the answers

    What is the next step after deciding that ITIL 4 is right for you?

    <p>Earning the ITIL 4 Foundation Certification</p> Signup and view all the answers

    Which certification exam is the course designed to prepare you for?

    <p>ITIL 4 Foundation Certification Exam</p> Signup and view all the answers

    When should you buy the full ITIL 4 training course?

    <p>After earning your ITIL 4 Foundation Certification</p> Signup and view all the answers

    What is the main purpose of this course?

    <p>To introduce the main concepts of ITIL 4</p> Signup and view all the answers

    Where can you purchase the full ITIL 4 training course?

    <p>On deontrain.com</p> Signup and view all the answers

    What is the time duration of this course?

    <p>1 hour and 45 minutes</p> Signup and view all the answers

    Which of the following best describes the ITIL® 4 Foundation Certification?

    <p>A certification that validates knowledge of ITIL® terminology and basic concepts</p> Signup and view all the answers

    What is the core component of ITIL®?

    <p>A collection of best practices in IT service management</p> Signup and view all the answers

    What are some benefits of adopting ITIL®?

    <p>Improved quality, cost saving, and better governance</p> Signup and view all the answers

    What does ITIL® stand for?

    <p>Information Technology Infrastructure Library</p> Signup and view all the answers

    What is the main purpose of the ITIL® 4 Foundation Certification?

    <p>To certify knowledge of ITIL® terminology and concepts</p> Signup and view all the answers

    Which of the following best describes the changes in ITIL 4?

    <p>ITIL 4 has reorganized and restructured the framework to prioritize value generation.</p> Signup and view all the answers

    What will ITSM practitioners who've already adopted ITIL V3 need to do with the changes in ITIL 4?

    <p>They need to anticipate the impact the changes will have on their existing ITSM processes.</p> Signup and view all the answers

    What is the impact of the changes in ITIL 4 on organizations that have never used ITIL before?

    <p>The changes will mean little relative to previous ITIL incarnations.</p> Signup and view all the answers

    What is the main focus of the reorganized ITIL 4 framework?

    <p>To provide more guidance on how to realize value creation through the service value system.</p> Signup and view all the answers

    What will new students of ITIL need to do in relation to ITIL 4?

    <p>They need to familiarize themselves with the ITIL 4 qualifications and exam process.</p> Signup and view all the answers

    Study Notes

    ITIL 4 Certification and Course

    • The course is designed to prepare students for the ITIL 4 Foundation Certification exam.
    • The ITIL 4 Foundation Certification is an entry-level certification that provides a broad understanding of the ITIL framework.

    Course Details

    • The full ITIL 4 training course can be purchased online.
    • Training courses for the ITIL 4 Foundation Certification must be sold with the certification voucher included.
    • The course duration is not specified.

    ITIL Framework and Benefits

    • ITIL stands for Information Technology Infrastructure Library.
    • The core component of ITIL is a set of best practices for IT service management.
    • Adopting ITIL can bring several benefits, including improved IT services, increased efficiency, and better customer satisfaction.

    ITIL 4 Updates and Impact

    • The ITIL 4 framework has undergone significant changes from ITIL V3.
    • ITSM practitioners who have already adopted ITIL V3 will need to adapt to the changes in ITIL 4.
    • Organizations that have never used ITIL before will need to adopt the new framework to reap its benefits.
    • The main focus of the reorganized ITIL 4 framework is on providing a more holistic approach to IT service management.

    Next Steps

    • After deciding that ITIL 4 is right for you, the next step is to purchase the full ITIL 4 training course.
    • New students of ITIL will need to adapt to the changes in ITIL 4.

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    Description

    Test your knowledge of ITIL 4 service management principles with this quiz. Assess your understanding of the ITIL 4 framework and its role in IT service management.

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