5 Questions
What is a key requirement for a successful service level agreement?
It should be simply written and easy to understand
When should a change request be submitted to resolve a problem?
As soon as the analysis of cost, risks and benefits justifies the change
Which guiding principle recommends coordinating all dimensions of service management?
Think and work holistically
What is the primary focus of ITIL 4 Foundation?
Value co-creation
What is the main purpose of a service level agreement?
To define the level of service expected by the customer
Study Notes
Service Level Agreement (SLA)
- A key requirement for a successful SLA is that it is agreed upon by all parties involved.
- The primary purpose of an SLA is to define the level of service quality, availability, and responsiveness expected from a service provider.
Change Management
- A change request should be submitted to resolve a problem when it is identified as a incident that needs a modification to the existing service or infrastructure.
ITIL Guiding Principles
- One of the guiding principles recommends coordinating all dimensions of service management to ensure alignment and integration.
ITIL 4 Foundation
- The primary focus of ITIL 4 Foundation is to provide a comprehensive introduction to the management of IT-enabled services.
Test your knowledge of ITIL 4 Foundation with this comprehensive 428-question quiz. Access the newest and 100% valid ITIL-4-Foundation questions and answers from Certleader to prepare for IT certification. Master key concepts and boost your confidence for the ITIL 4 Foundation exam.
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