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ITIL 4 Foundation Exam Prep Quiz

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Questions and Answers

What is a key requirement for a successful service level agreement?

It should relate to simple operational metrics

It should be written in legal language

It should be simply written and easy to understand (correct)

It should be based on the service provider’s view of the service

When should a change request be submitted to resolve a problem?

As soon as the analysis of the frequency and impact of incidents justifies the change

As soon as a solution for the problem has been identified

As soon as the analysis of cost, risks and benefits justifies the change (correct)

As soon as a workaround for the problem has been identified

Which guiding principle recommends coordinating all dimensions of service management?

Focus on value

Keep it simple and practical

Think and work holistically (correct)

Start where you are

What is the primary focus of ITIL 4 Foundation?

<p>Value co-creation</p> Signup and view all the answers

What is the main purpose of a service level agreement?

<p>To define the level of service expected by the customer</p> Signup and view all the answers

Study Notes

Service Level Agreement (SLA)

A key requirement for a successful SLA is that it is agreed upon by all parties involved.
The primary purpose of an SLA is to define the level of service quality, availability, and responsiveness expected from a service provider.

Change Management

A change request should be submitted to resolve a problem when it is identified as a incident that needs a modification to the existing service or infrastructure.

ITIL Guiding Principles

One of the guiding principles recommends coordinating all dimensions of service management to ensure alignment and integration.

ITIL 4 Foundation

The primary focus of ITIL 4 Foundation is to provide a comprehensive introduction to the management of IT-enabled services.

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Description

Test your knowledge of ITIL 4 Foundation with this comprehensive 428-question quiz. Access the newest and 100% valid ITIL-4-Foundation questions and answers from Certleader to prepare for IT certification. Master key concepts and boost your confidence for the ITIL 4 Foundation exam.