IT Support Technician Roles
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Questions and Answers

What is a common requirement for a job in the IT support specialist field?

  • Strong understanding of software and computer hardware (correct)
  • Proficiency in website design
  • Bachelor's degree in web development
  • Experience in search engine optimization
  • Which job title is NOT typically associated with an IT support specialist role?

  • Desktop support technician
  • Field service technician
  • Technology support officer
  • Web developer (correct)
  • What distinguishes a senior position in IT support from an entry-level role?

  • Primarily working with online customers
  • Organizing and managing support teams/systems (correct)
  • Directly providing customer service
  • Requiring an IT degree
  • Which of the following is a key responsibility of an IT support specialist?

    <p>Providing technical support to customers</p> Signup and view all the answers

    What skill is NOT essential for an IT support specialist according to the text?

    <p>Experience in web development</p> Signup and view all the answers

    Which of the following job titles is commonly associated with an entry-level IT support role?

    <p>Technical support officer</p> Signup and view all the answers

    What is the main responsibility of an applications support analyst?

    <p>Troubleshooting technical issues for end-users</p> Signup and view all the answers

    Which job title involves managing computer systems and working closely with programmers and engineers?

    <p>ICT systems trainer</p> Signup and view all the answers

    What skills are essential for a systems engineer based on the text?

    <p>Communication and organization management skills</p> Signup and view all the answers

    Which job title involves providing troubleshooting services to end-users?

    <p>Tech support worker</p> Signup and view all the answers

    What is the primary task of an ICT support analyst?

    <p>Providing technical support for software applications</p> Signup and view all the answers

    Which job title involves conducting incident response analysis?

    <p>ICT systems/data support analyst</p> Signup and view all the answers

    Which of the following job titles is most closely associated with an IT support specialist role?

    <p>IT systems technician</p> Signup and view all the answers

    What is a common task performed by computer service technicians, who often work in an IT support role?

    <p>Removing spyware and viruses from computers</p> Signup and view all the answers

    Which of the following certifications is mentioned as a helpful qualification for a job in computer service and repair?

    <p>CompTIA A+</p> Signup and view all the answers

    What is a key responsibility of cyber security specialists, who often work closely with IT support specialists?

    <p>Protecting the security of computer systems and networks</p> Signup and view all the answers

    Which of the following best describes the broad technical knowledge required for a cyber security specialist role?

    <p>Comprehensive understanding of computer systems and networks</p> Signup and view all the answers

    What is a common pathway recommended in the text for pursuing a job in computer service and repair?

    <p>Complete a program at a tech school or college</p> Signup and view all the answers

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