18 Questions
What is a common requirement for a job in the IT support specialist field?
Strong understanding of software and computer hardware
Which job title is NOT typically associated with an IT support specialist role?
Web developer
What distinguishes a senior position in IT support from an entry-level role?
Organizing and managing support teams/systems
Which of the following is a key responsibility of an IT support specialist?
Providing technical support to customers
What skill is NOT essential for an IT support specialist according to the text?
Experience in web development
Which of the following job titles is commonly associated with an entry-level IT support role?
Technical support officer
What is the main responsibility of an applications support analyst?
Troubleshooting technical issues for end-users
Which job title involves managing computer systems and working closely with programmers and engineers?
ICT systems trainer
What skills are essential for a systems engineer based on the text?
Communication and organization management skills
Which job title involves providing troubleshooting services to end-users?
Tech support worker
What is the primary task of an ICT support analyst?
Providing technical support for software applications
Which job title involves conducting incident response analysis?
ICT systems/data support analyst
Which of the following job titles is most closely associated with an IT support specialist role?
IT systems technician
What is a common task performed by computer service technicians, who often work in an IT support role?
Removing spyware and viruses from computers
Which of the following certifications is mentioned as a helpful qualification for a job in computer service and repair?
CompTIA A+
What is a key responsibility of cyber security specialists, who often work closely with IT support specialists?
Protecting the security of computer systems and networks
Which of the following best describes the broad technical knowledge required for a cyber security specialist role?
Comprehensive understanding of computer systems and networks
What is a common pathway recommended in the text for pursuing a job in computer service and repair?
Complete a program at a tech school or college
Explore the different roles and responsibilities of in-house technicians and remote help desk technicians. This quiz covers the skills required, job requirements, and career progression opportunities within the IT support sector.
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