Operating Systems and PC Troubleshooting Quiz
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Questions and Answers

Which of the following best describes the role of an operating system?

  • It is responsible for installing software applications
  • It is responsible for creating computer networks
  • It provides a user interface to the computer hardware (correct)
  • It is responsible for troubleshooting personal computer (PC) operating systems
  • What is one of the main responsibilities of a professional IT support representative or PC service technician?

  • Troubleshooting personal computer (PC) operating systems (correct)
  • Configuring computer networks
  • Maintaining software applications
  • Installing computer hardware
  • Why is it important for an IT support representative to understand the basics of an operating system?

  • To configure computer hardware
  • To create computer networks
  • To install software applications
  • To provide effective support for all types of system environments (correct)
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