IT Change Management Practitioner’s Guide

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Questions and Answers

Which imprint of TSO is framework-neutral and independent?

  • The Stationery Office Limited
  • TSO@Blackwell
  • TSO PO Box 29
  • International Best Practice (IBP) (correct)

Where can the guidance and frameworks published by TSO be sourced from?

  • TSO Limited, St Crispins, Duke Street, Norwich NR3 1PD
  • Online www.internationalbestpractice.com (correct)
  • Textphone 0333 202 5077
  • TSO PO Box 29, Norwich, NR3 1GN

What are ITIL® and PRINCE2® according to the text?

  • Framework-neutral imprints of TSO
  • Registered trade marks of AXELOS Limited (correct)
  • Available from TSO PO Box 29, Norwich, NR3 1GN
  • Published by TSO

What does TSO deliver to a global audience according to the text?

<p>An ever-expanding range of best-practice guidance and frameworks (C)</p> Signup and view all the answers

Where should applications for reproduction be made according to the text?

<p>The Stationery Office Limited, St Crispins, Duke Street, Norwich NR3 1PD (B)</p> Signup and view all the answers

What is the contact telephone number for general enquiries and orders?

<p>0333 202 5070 (C)</p> Signup and view all the answers

Where should applications for reproduction be made according to the text?

<p>The Stationery Office Limited, St Crispins, Duke Street, Norwich NR3 1PD (C)</p> Signup and view all the answers

Which organization is a part of Williams Lea and publishes the book 'IT Change Management A Practitioner’s Guide'?

<p>TSO (The Stationery Office) (C)</p> Signup and view all the answers

What does International Best Practice (IBP) source, create, and publish according to the text?

<p>Guidance which improves business processes and efficiency (A)</p> Signup and view all the answers

What are ITIL® and PRINCE2® according to the text?

<p>Registered trade marks of AXELOS Limited (A)</p> Signup and view all the answers

Flashcards

What does it mean for IBP to be framework-neutral?

International Best Practice (IBP) imprint of TSO is framework-neutral and independent. It means that IBP is not tied to any specific methodology or framework, allowing it to be applied flexibly across various contexts.

Where can you find TSO's IBP guides and frameworks?

TSO's International Best Practice (IBP) guides and frameworks are available online.

What are ITIL® and PRINCE2®?

ITIL® and PRINCE2® are registered trademarks owned by AXELOS Limited.

What does TSO offer to a global audience?

TSO provides a diverse and expanding collection of best practice guides and frameworks to a worldwide audience.

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Where should you seek permission for reproducing TSO content?

To reproduce TSO's content, you need to contact The Stationery Office Limited.

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How can you reach TSO for general inquiries?

You can reach TSO for general inquiries and orders by calling 0333 202 5070.

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Where should you send applications for reproduction?

The Stationery Office Limited, St Crispins, Duke Street, Norwich NR3 1PD is the address for permissions requests.

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Who publishes the book 'IT Change Management A Practitioner’s Guide'?

TSO, a part of Williams Lea, publishes the book 'IT Change Management A Practitioner’s Guide'.

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What is the goal of International Best Practice (IBP)?

International Best Practice (IBP) aims to enhance business processes and efficiency by sourcing, creating, and publishing relevant guidance.

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What are ITIL® and PRINCE2®?

ITIL® and PRINCE2® are registered trademarks owned by AXELOS Limited.

Signup and view all the flashcards

Study Notes

TSO Imprint

  • TSO (The Stationery Office) has an imprint that is framework-neutral and independent.

Sourcing TSO Guidance and Frameworks

  • TSO guidance and frameworks can be sourced from TSO's website.

ITIL® and PRINCE2®

  • ITIL® (Information Technology Infrastructure Library) and PRINCE2® (Projects IN Controlled Environments) are frameworks for IT service management and project management, respectively.

TSO's Deliverables

  • TSO delivers guidance, standards, and frameworks to a global audience.

Applications for Reproduction

  • Applications for reproduction should be made to the TSO's Copyright Department.

Telephone Number for Enquiries and Orders

  • The general enquiries and orders telephone number for TSO is +44 (0) 20 7873 8373.

Reproduction Application

  • Applications for reproduction should be made to the TSO's Copyright Department.

IT Change Management A Practitioner’s Guide

  • International Best Practice (IBP), a part of Williams Lea, publishes the book 'IT Change Management A Practitioner’s Guide'.

International Best Practice (IBP)

  • IBP (International Best Practice) sources, creates, and publishes guidance and best practice in IT change management.

ITIL® and PRINCE2®

  • ITIL® (Information Technology Infrastructure Library) and PRINCE2® (Projects IN Controlled Environments) are frameworks for IT service management and project management respectively.

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