IT Change Management Practitioner’s Guide
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Questions and Answers

Which imprint of TSO is framework-neutral and independent?

  • The Stationery Office Limited
  • TSO@Blackwell
  • TSO PO Box 29
  • International Best Practice (IBP) (correct)
  • Where can the guidance and frameworks published by TSO be sourced from?

  • TSO Limited, St Crispins, Duke Street, Norwich NR3 1PD
  • Online www.internationalbestpractice.com (correct)
  • Textphone 0333 202 5077
  • TSO PO Box 29, Norwich, NR3 1GN
  • What are ITIL® and PRINCE2® according to the text?

  • Framework-neutral imprints of TSO
  • Registered trade marks of AXELOS Limited (correct)
  • Available from TSO PO Box 29, Norwich, NR3 1GN
  • Published by TSO
  • What does TSO deliver to a global audience according to the text?

    <p>An ever-expanding range of best-practice guidance and frameworks</p> Signup and view all the answers

    Where should applications for reproduction be made according to the text?

    <p>The Stationery Office Limited, St Crispins, Duke Street, Norwich NR3 1PD</p> Signup and view all the answers

    What is the contact telephone number for general enquiries and orders?

    <p>0333 202 5070</p> Signup and view all the answers

    Where should applications for reproduction be made according to the text?

    <p>The Stationery Office Limited, St Crispins, Duke Street, Norwich NR3 1PD</p> Signup and view all the answers

    Which organization is a part of Williams Lea and publishes the book 'IT Change Management A Practitioner’s Guide'?

    <p>TSO (The Stationery Office)</p> Signup and view all the answers

    What does International Best Practice (IBP) source, create, and publish according to the text?

    <p>Guidance which improves business processes and efficiency</p> Signup and view all the answers

    What are ITIL® and PRINCE2® according to the text?

    <p>Registered trade marks of AXELOS Limited</p> Signup and view all the answers

    Study Notes

    TSO Imprint

    • TSO (The Stationery Office) has an imprint that is framework-neutral and independent.

    Sourcing TSO Guidance and Frameworks

    • TSO guidance and frameworks can be sourced from TSO's website.

    ITIL® and PRINCE2®

    • ITIL® (Information Technology Infrastructure Library) and PRINCE2® (Projects IN Controlled Environments) are frameworks for IT service management and project management, respectively.

    TSO's Deliverables

    • TSO delivers guidance, standards, and frameworks to a global audience.

    Applications for Reproduction

    • Applications for reproduction should be made to the TSO's Copyright Department.

    Telephone Number for Enquiries and Orders

    • The general enquiries and orders telephone number for TSO is +44 (0) 20 7873 8373.

    Reproduction Application

    • Applications for reproduction should be made to the TSO's Copyright Department.

    IT Change Management A Practitioner’s Guide

    • International Best Practice (IBP), a part of Williams Lea, publishes the book 'IT Change Management A Practitioner’s Guide'.

    International Best Practice (IBP)

    • IBP (International Best Practice) sources, creates, and publishes guidance and best practice in IT change management.

    ITIL® and PRINCE2®

    • ITIL® (Information Technology Infrastructure Library) and PRINCE2® (Projects IN Controlled Environments) are frameworks for IT service management and project management respectively.

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    Quiz Team

    Description

    Test your knowledge of IT change management with this quiz based on the content from the book 'IT Change Management: A Practitioner's Guide'. Topics include best practices, framework neutrality, and practical application.

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