Podcast
Questions and Answers
Match the following with their benefits in Change Management:
Match the following with their benefits in Change Management:
Prioritizing and responding to business and customer change proposals = Optimizing costs Reducing failed changes and service disruption = Minimizing defects and re-work Delivering change promptly = Meeting business timescales Assessing risks associated with service transition = Improving estimations of quality, time, and cost of change
Match the following with their goals in Change Management:
Match the following with their goals in Change Management:
Responding to customer's changing business requirements = Minimizing incidents, disruption, and re-work Responding to business and IT requests for change = Aligning services with business needs Adding value to the business = Prioritizing and responding to change proposals Contributing to better estimations of quality, time, and cost of change = Assessing risks associated with service transition
Match the following with their importance in Asset and Configuration Management:
Match the following with their importance in Asset and Configuration Management:
Recording all changes to Service Assets and Configuration Items = Configuration management system Tracking changes through the Service Lifecycle = Assets of its customers Contributing to better estimations of quality, time, and cost of change = Reducing failed changes and service disruption Aiding productivity of staff by minimizing disruptions = Unplanned or Emergency Change
Match the following with their role in Stakeholder Management:
Match the following with their role in Stakeholder Management:
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Match the following terms with their description:
Match the following terms with their description:
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Match the following concepts with their importance:
Match the following concepts with their importance:
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Match the following terms with their role:
Match the following terms with their role:
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Match the following responsibilities with their impact on service delivery:
Match the following responsibilities with their impact on service delivery:
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Match the following with their respective purpose in the ITIL framework:
Match the following with their respective purpose in the ITIL framework:
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Match the following with their relation to service deployment:
Match the following with their relation to service deployment:
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Match the following with their impact on service delivery:
Match the following with their impact on service delivery:
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Match the following with their role in knowledge transfer:
Match the following with their role in knowledge transfer:
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Match the following with their focus on minimizing impact:
Match the following with their focus on minimizing impact:
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Match the following with their emphasis on customer satisfaction:
Match the following with their emphasis on customer satisfaction:
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Who is primarily responsible for the build, test, and implementation of a change according to the text?
Who is primarily responsible for the build, test, and implementation of a change according to the text?
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What is the key role of the Request for Change (RFC) in the change process described in the text?
What is the key role of the Request for Change (RFC) in the change process described in the text?
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Which model is specifically designed for pre-authorized, repetitive, low-risk changes, as mentioned in the text?
Which model is specifically designed for pre-authorized, repetitive, low-risk changes, as mentioned in the text?
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What does the Emergency Change Model focus on, based on the information provided?
What does the Emergency Change Model focus on, based on the information provided?
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In the context of change management, what is the purpose of the Change Advisory Board (CAB) as per the text?
In the context of change management, what is the purpose of the Change Advisory Board (CAB) as per the text?
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Which step is crucial in establishing accountability and responsibility for a change in the service transition process mentioned in the text?
Which step is crucial in establishing accountability and responsibility for a change in the service transition process mentioned in the text?
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What is one of the key aspects of creating a culture of Change Management?
What is one of the key aspects of creating a culture of Change Management?
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Which factor is considered when designing the service Change Management process?
Which factor is considered when designing the service Change Management process?
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Why is establishing a single focal point for changes important?
Why is establishing a single focal point for changes important?
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What is a primary goal of integrating Change Management with other service management processes?
What is a primary goal of integrating Change Management with other service management processes?
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Why is the 7 Rs of Change Management important before implementing changes?
Why is the 7 Rs of Change Management important before implementing changes?
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Which aspect is crucial when evaluating change impact on service capability?
Which aspect is crucial when evaluating change impact on service capability?
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What is the primary purpose of Change Management in the context of service transitions?
What is the primary purpose of Change Management in the context of service transitions?
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How does Change Management contribute to business value?
How does Change Management contribute to business value?
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What is one way Change Management helps in minimizing service disruptions?
What is one way Change Management helps in minimizing service disruptions?
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In what aspect does Change Management aid in better estimations for quality, time, and cost of change?
In what aspect does Change Management aid in better estimations for quality, time, and cost of change?
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How does Change Management impact stakeholder management within an organization?
How does Change Management impact stakeholder management within an organization?
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What is a key role of Change Management in integrating with other service management processes?
What is a key role of Change Management in integrating with other service management processes?
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Establishing an audit trail is not a crucial aspect when evaluating change impact on service capability.
Establishing an audit trail is not a crucial aspect when evaluating change impact on service capability.
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The business value of Service Asset and Configuration Management (SACM) is often fully recognized when the Configuration Management System (CMS) is used in isolation.
The business value of Service Asset and Configuration Management (SACM) is often fully recognized when the Configuration Management System (CMS) is used in isolation.
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Service Transition does not play a role in preparing for change and identifying the impact of changes to services.
Service Transition does not play a role in preparing for change and identifying the impact of changes to services.
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Change Management does not aid in minimizing service disruptions or better estimations for quality, time, and cost of change.
Change Management does not aid in minimizing service disruptions or better estimations for quality, time, and cost of change.
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The Change Advisory Board (CAB) is not responsible for establishing accountability and responsibility for a change in the service transition process.
The Change Advisory Board (CAB) is not responsible for establishing accountability and responsibility for a change in the service transition process.
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Creating a culture of Change Management is not considered a key aspect in integrating with other service management processes.
Creating a culture of Change Management is not considered a key aspect in integrating with other service management processes.
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Establishing a single focal point for changes is not important in the service transition process.
Establishing a single focal point for changes is not important in the service transition process.
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Creating a culture of change management does not contribute to improving organizational efficiency.
Creating a culture of change management does not contribute to improving organizational efficiency.
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Change Management does not play a key role in integrating with other service management processes.
Change Management does not play a key role in integrating with other service management processes.
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Evaluating change impact on service capability is not a crucial factor when designing the service Change Management process.
Evaluating change impact on service capability is not a crucial factor when designing the service Change Management process.
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Establishing accountability and responsibility for a change is not a crucial step in the service transition process.
Establishing accountability and responsibility for a change is not a crucial step in the service transition process.
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Integration with other service management processes does not require Change Management to take on key responsibilities.
Integration with other service management processes does not require Change Management to take on key responsibilities.
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Automating the installation of systems and application software onto servers and workstations increases dependencies on people.
Automating the installation of systems and application software onto servers and workstations increases dependencies on people.
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Dedicated build environments should be established for assembling and building components for controlled test and deployment environments.
Dedicated build environments should be established for assembling and building components for controlled test and deployment environments.
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Creating a culture of Change Management is not considered important in the ITIL framework.
Creating a culture of Change Management is not considered important in the ITIL framework.
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Integrating Change Management with other service management processes can lead to better estimations for quality, time, and cost of change.
Integrating Change Management with other service management processes can lead to better estimations for quality, time, and cost of change.
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Establishing accountability and responsibilities for a change is not a crucial step in the service transition process.
Establishing accountability and responsibilities for a change is not a crucial step in the service transition process.
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When designing the service Change Management process, storage availability is not a factor to be considered.
When designing the service Change Management process, storage availability is not a factor to be considered.
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