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Questions and Answers
What was the original purpose of introducing Total Quality Management (TQM) in Japan?
What was the original purpose of introducing Total Quality Management (TQM) in Japan?
- To assist in the economic stability of workers and retirees
- To aid the Japanese manufacturing industry in improving their products and services (correct)
- To measure quality and efficiency in healthcare
- To address ongoing healthcare system reform
What occupies a prominent position in ongoing healthcare system reform and pay-for-value efforts?
What occupies a prominent position in ongoing healthcare system reform and pay-for-value efforts?
- Six dimensions of healthcare needing improvement
- Differences between manufacturing and service organizations
- Quality and efficiency measurement (correct)
- Historical background of TQM
In which industry was Total Quality Management (TQM) originally introduced before being 'imported' into the United States?
In which industry was Total Quality Management (TQM) originally introduced before being 'imported' into the United States?
- Healthcare industry
- Service organizations
- Japanese manufacturing industry (correct)
- Economic stability industry
What is crucial to the financial stability of many workers and retirees, making quality and efficiency particularly relevant?
What is crucial to the financial stability of many workers and retirees, making quality and efficiency particularly relevant?
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Who were the initial quality experts who introduced Total Quality Management (TQM) in Japan?
Who were the initial quality experts who introduced Total Quality Management (TQM) in Japan?
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